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Captain D's
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www.captainds.com
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1.4 603 Reviews

Captain D's Complaints Summary

60 Resolved
542 Unresolved
Our verdict: With Captain D's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Captain D's reviews & complaints 603

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M
9:48 pm EDT
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Captain D's business closing early

I went to Brunswick, Ga Captain D's off altama ave. @ 9:35p.m. to the drive thru a young gentleman came on the intercom letting me know they were already closed, BUT WHY? when the business hours posted on entrance door Sunday-Thursday close @10:00p.m. Friday and Saturday Close at 11:00p.m all I Wanted was an order of fries and 6 hushpuppies when I worked there about 6 years ago it only took maybe 3 mins but I know it wasn't longer than 5 mins I've always went above and beyond to satisfy the customer. This is bad for the business what I Wanted was minor but what if it would have been a $40.00 or more order? I'm very disappointed

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7:48 am EDT
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Captain D's employee

Your store on Hwy 80 has an employee name Chandra (peaches) . I came into the store on yesterday and every word was a curse word that came out her mouth referring to the drive thru customers. She has a nasty attitude towards us as consumers. I have complained about this before and I see that nothing has changed. She makes your company look bad as far as customer service.

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8:00 am EDT

Captain D's bad service nasty food prep area

We went into captain ds last night in Chatsworth ga it was not busy. They took our order and we waited 20 mins for out food. I watched the two boys in the cooking area the whole time. They were not working just talking after 20 mins I ask about our food. They hadn't even started cooking any of it. He told me someone hid the Chicken. They weren't even looking for anything. There was new plates all over the floor fish fries and cheese sticks all over the floor. It was very nasty. The places really need shut down. They finally gave us our money back it was obviouse we were not going to be served any food.this was very disappointing Duane Vineyard [protected] . We were in the store for 45 min total time for nothing.

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10:38 am EDT

Captain D's the north augusta captain ds

My family and I just moved to north augusta about a week ago.. We went around asking about good places to eat and a young lady at a store told us captain ds.. Later that night my family and I went to captain ds and before we could get in the door their was an altercation between co-workers and the african american lady was screaming she was gone kill people! Now my granddaughter is mimicking the scene. We will never come back to this location again! How terrifying!

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12:57 am EDT

Captain D's customer service

Went thru drive thru to place an order. Could not get the entire order out of my mouth with out this rude young lady hollering " Is that it". Mind you I had four orders and the food total over $30. She was very rude . Got to the pay window paid for the food and had to wait over ten minutes because she did not give me the total order. The whole while waiting she turned her back towards the window. This young lady really need to understand customer service. I am a regular customer but she was very rude.

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1:21 pm EDT

Captain D's food

I used to frequent this establishment years ago with my son, before leaving the area. The food/portions/price were great. Upon visiting we went to this Captin D's about 6ish on 10/11/2018. I was never so disgusted when the person(Kloe) who took our order brought our food to the table. I almost wasn't going to eat it for it looked horrible. The portions were terrible as well as the size for what we paid for. The fish did not appear like the picture showing nor did it taste good. The fish was very small and greasy, the batter was not like it used to be. Maybe the cook did not prepare it right or just don't care how food looks going out to customers. I don't believe we received the proper portions, for our money. I ordered the 3 piece batter dipped meal with cole slaw and FF as well as hush puppies. My order number was 0197, for 7.39. My boyfriends ordered the catfish FST for 8.89, he ordered FF, slaw and mac and cheese. His portions were terrible as well as the mac and cheese tasted alful and bland. I like a coupon for for what we ordered to go to a different establishment.

Sincerely,

Marion Champ

store # 3332
order # 0197
amount 20.50
area director Maurice Bembury
[protected]
date 10/11/2018

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11:02 pm EDT

Captain D's my food and customer service

I Went to Captain D's Where i Stay in Pensacola Fl on Mobile Hwy Around 9:18 to 9:27 Order 3 Full Meal Got Home Food Was Absolutely BURNT I Mean BURNT BURNT i IMMEDIATELY Called up There And Told The Girl On the Phone ( Who Seems to Not Even Care ) i Was Headed Back Up There to Get my Money Back because this food is VERY Burnt And She Replied OK Like She Didnt Care Or Anything, No im Sorry Or Nothing Just Plain Oh "Ok "So i Get There its between 9:47 and 9:51 Remind you . You Guys close at 10 so i walked up to the door and A White Girl with a Blue shirt ACT Like she didnt See Me So i Kindly Knocked and Pointed to The BURNT Food Gave Me and She Yelled You Gotta Go thru The Drive Thru Ok So i Did and When i Say I Got Not One Apology No NOTHING Just" Here yo 16.10 " WORST CUSTOMER SERVICE EVER And i Actually Loved Captain D's Im Writing You This From The Beginning Because i know it is working at a fast food restaurant but i couldve NEVER Sold Anybody No Food Like That .

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10:31 am EDT

Captain D's catfish 3 piece

I sent my son to Capt. d's after looking at the menu at our local capt. d;s the three of us made choice s on what we wanted to order. my son choose the 3 piece catfish dinner listed with 3 side choices and hushpuppies. So he went through the drive through and ordered only to be told you have no 3 piece dinner with three sides. Well I went back and looked at the web site of our particular captain d's and it definately showed that. I called the capt d's location and she said they don't go by what we see on the internet, they don't have to. If you are going to show the location in Valley, Al. and show the menu attached somehow you should let us know that some things aren't available or don't show that product. The food was mediocre at best,

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11:10 am EDT
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Captain D's 8:41 pm

It is 8:41 pm and I have been waiting in the drive thru line for 30 minutes and still have not reached the window. This is constant at the Madison, TN location. Misty is the employee at the drive thru window... I'm so glad I'm not starving or have any kids with me. This is completely unacceptable for FAST FOOD! I won't be back for quite sometime. I was very Hangry and wanted FAST FOOD.

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7:10 am EDT

Captain D's cody mcbride manger

My girl Leah karuri worked in Lima Ohio as of yesterday he called me on my cell phone talking really bad about her y he was telling me she was fired along with my daughter. Leah is a really bad diabetic and gets sick frequently and Mr Cody McBride now this before she got hired Did he tell you on his app that he register sex offender and he is working around all those young adults. I have text messages on my phone accusing her of being on drugs. Unprofessional to call and tell me to tell Leah she is fired.

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2:51 pm EDT
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Captain D's management

I don't appreciate the managers using racial comments towards employees and customers that are black. My family and I stopped by the location on 31 for a quick bite. The managers Kayla Reach Alexander and Stacy Bowien were discussing how their GM, Gerald Smith favors his black employees and not them. They were using derogatory words such as "those [censored]s" . This is absolutely unacceptable behavior! It is 2018 and the world is a melting pot when it comes to race. Unfortunately we will never return to your business ever.😠

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5:12 pm EDT
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Captain D's rude manager

9/20/18 store 2322 Mansfield TX 19 E. Debbie Ln. Bought 2 taquitos, 1 slice pizza and refill on drink (own cup). Eric, cashier, rang up Nathan's hot dogs. I said that I had not bought hot dogs. He said it was roller grill. Again I said that I had not bought hot dogs, again it said it was roller grill. He called the manager, Maia. She also said roller grill and then added that all were the same price. That's all I needed to know. As I walked out, Eric apologized for the confusion but the manager gave me a dirty look. She didn't even stop to explain as she came behind the counter, she said what she had to say and kept on walking.

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1:12 pm EDT
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Captain D's sewage smell in restaurant

Yesterday I took my
granddaughter to Captain D's to celebrate her 15th birthday. I ordered the meal for the 3 of us. It was over $28.00. I told my granddaughters to get a table. I walked to the table and they were saying it was disgusting in the restaurant. I smelled a strong odor also. I told the person behind the counter about it. She said it was sewage. I asked to have it boxed up
I also asked to speak to the manager. He also said it was a sewage problem. He never said he was sorry . very poor management

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12:00 pm EDT
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Captain D's drive through

I ordered two giant fish sandwich ‘s at the drive through window. I sat there for twenty five minutes awaiting my order. Meanwhile witnessing the cashier at the window eating and drinking in plain view and what I can only assume as joshing back and forth with someone in the kitchen. There was no explanation whatsoever for the delay. I inwardly felt very agitated while patiently waiting for my order to be completed. This episode exemplified very unprofessional behavior on behalf of captain D'S staff. Needless to say it left a bad taste in my mouth. Subsequently I tried contacting the area manager [protected]) with no response. This incident occurred in Orangeburg sc 29115 . Hopefully this matter will be addressed and corrected so as not to repeated now or in the distant future. Thank you

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Ginger68
Cincinnati, US
Mar 05, 2022 8:04 am EST
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My family and I visited the Captain D’s on Nilles on Friday March 4. In the drivethru the menu advertised a 10pc for $21.99 with 2 sides. We placed our order and told the total was $28.35. When we pulled up to the window, w asked Nathan why we were charged so much when the sign in back said $21.99. He’s answer was that the priced changed three days ago. Okay but you have advertising showing 10 pc $21.99. Not to become irate, I asked to speak with a manager. Nathan tells me there isn’t one available. In this process he ran my card for the purchase without knowing if I wanted the item or not. This has been the worst service I’ve ever experienced from this Captain D’s. I’m contiplating never to return to Captain D’s again. This is bad customer service and needs to be addressed. Here’s a picture of their advertisement.

Best Regards,

Unhappy in Drive Thru

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10:33 pm EDT

Captain D's the food

We ordered from door dash tonight and after getting our food I called the restaurant and complained right away, the lady I talked to said it wasn't the drivers fault. But the food was cold, nothing taste right or good. We spent 33.85 I believe it was and couldn't even eat. All the lady could say was sorry, I am disabled and that's allot of money to spend on a fixed income for food that we couldn't even eat. I would greatly appreciate someone getting back with me in this matter at ... [protected]@yahoo.com

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11:20 am EDT

Captain D's coupon for free appetizer

I have a coupon that I received for joining the Rewards program I was trying to use before expiration date which is 9/15 due to the hurricane they are close will it still be honor once the restaurant opened. I've tried a couple of times before the storm was approaching but I work late and by the time I would get off it is almost closing i just joined recently and did not know the expiration date is short so when i thought to look it was near and Florence was on the way . So this is why i was texting to see what could be done if anything. Thank you

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1:48 pm EDT
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Captain D's not honoring a coupon

On 9/10/18 went there to purchase food with a coupon. The young lady told me to pull to the window so I did. When I told what wanted and that I had a coupon she wanted to see it. So I did she then took it to her manager came back and said that they can't take it because he hasn't gotten his card from corporate for the coupons. I said excuse me these coupons came out in Sunday paper so what you're saying I can't use it and said yes. I think the manager should came he or she and explain the issue. This is the 4th time I've had this to happen to my family and nobody act like it's a
big deal. This is my family favorite place to eat for the food. Thank you in advance

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5:52 pm EDT

Captain D's my food and service

I ordered from Captain D's 3148 in Huntsville AL. I ordered my food at 5:22 PM received my food 30 minutes later. The workers where talking about rolling weed and playing. Customers came in after me and still received there food. Poor Customer Service. The drive through was even moving slow. When i ordered my food there was 2 customers waiting. I love captain ds but this is ridiculous

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8:28 pm EDT

Captain D's assistant manager

The Assistant Manager Jeremy treats his employees horribly, he cusses way too much and i believe he is in a homosexual relationship with one of the employees and is unproffesional and unfair to the other employees. I saw him yelling at his employees, its just horrible mangement up there, and i feel like everyone is hostile and unfriendly i dont think i will be going back to Captain Ds anymore... i spent over 30$ there and my experience was just downright bad... i hope yall do something to fix whats going on up there especially with the way the manager is always in drama...

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2:07 pm EDT

Captain D's food/cleanliness of restaurant

My husband and I went to Captain Ds on 8/31/18 and the service was terrible. There were customers lined up out the door. When we finally got to place our order it was wrong. We had 2 3 piece fish meals with fried okra and green beans on both. When we got our order it had broccoli instead of the fried okra. The dining room was unkept. There was trash on the floor that I personally witnessed an employee walk over 7 times! Another customer picked it up and put it in the trash.

We went back again on 9/1/18 and the same number 1 was on the same table as the night before. The tables were nasty and there was still trash on the floor. We asked for more honey mustard to be brought out and after asking four times it finally appeared. We once again got broccoli with our order instead of fried okra. Don't know what their problem is but there were several people whose orders were messed up. This is the only one close to us but I will drive out of my way to go to another one from now on.

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Captain D's In-depth Review

Website Design and User Experience: The Captain D's website is well-designed and user-friendly. The layout is clean and easy to navigate, making it simple to find the information you need. The site also loads quickly, ensuring a smooth browsing experience.

Menu Variety and Quality: Captain D's offers a wide variety of menu options, ranging from classic seafood dishes to healthier alternatives. The quality of the food is consistently excellent, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Captain D's are reasonable and offer great value for money. The portion sizes are generous, ensuring you get a satisfying meal without breaking the bank.

Customer Service and Staff Friendliness: The customer service at Captain D's is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a pleasant dining experience. They are knowledgeable about the menu and happy to answer any questions.

Cleanliness and Ambiance of the Restaurant: The restaurant is always clean and well-maintained. The ambiance is relaxed and inviting, making it a comfortable place to enjoy a meal with friends or family.

Speed and Efficiency of Service: The service at Captain D's is fast and efficient. Orders are taken promptly, and the food is prepared and served in a timely manner. This is especially important for those looking for a quick meal during a busy day.

Dietary Options and Special Requirements: Captain D's offers a range of dietary options to cater to various needs. They have gluten-free and vegetarian options, ensuring that everyone can find something delicious to enjoy.

Online Ordering and Delivery Services: Captain D's provides convenient online ordering and delivery services. The website is easy to use, allowing you to place your order with just a few clicks. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Programs and Discounts: Captain D's offers loyalty programs and discounts for regular customers. These programs allow you to earn rewards and receive special offers, making your dining experience even more enjoyable.

Overall Dining Experience and Recommendation: Overall, dining at Captain D's is a fantastic experience. The combination of delicious food, friendly staff, and a comfortable atmosphere makes it a great choice for seafood lovers. I highly recommend giving it a try!

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Phone number

+1 (615) 391-5461

Website

www.captainds.com

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