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Captain D's
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www.captainds.com
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1.4 603 Reviews

Captain D's Complaints Summary

60 Resolved
542 Unresolved
Our verdict: With Captain D's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Captain D's reviews & complaints 603

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Newest Captain D's reviews & complaints

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L
4:43 pm EDT
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Captain D's customer service

My co workers and I went to Captain D's on Pio Nono Ave. in Macon Ga for lunch today 6/14/2018 it was 4 of us in all. One of the ladies ordered and was over charged and then she tried to explain that she wanted the dinner on the display for 4.99. The employee that was at the drive thru decided to come over nd stand in front with this awful look on her face and rolling her eyes. The manager was no help at all. My co worker decided to ask for her money back at we left. I really think the whole crew needs training in dealing with customers. Have a Blessed Day

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12:13 pm EDT

Captain D's captain d's

Omg, I ate there for the first in my 22 years of life and had never heard of the place. I got a chicken strip mean with fries and okra, and let me tell you, I fell in love! Pretty please come to texarkana! The only thing we have here is popeyes and long johns, and they both suck... Customer service, and food! So, this is my complaint, I have to deal with those people when all I want is captain d's!

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5:30 am EDT
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Captain D's customer service

On Saturday, May 26, 2018 I went thru the drive-thru window for service. I placed an order for my son to carry home so he would get a chance to eat before he went to work. I ordered a 2 piece fish meal with double fries as his sides. After I drove away to the pick up window I realized I wanted a 3 piece meal and not a 2 piece meal. I had placed the wrong order. I mention to Jasmine my mistake and asked her to cancel that order and to change it to the 3 piece meal. She said she could add 1 piece of fish for $2.29. I told her I didn't want to do that because I did not want to pay $2.29 for a extra fish it is cheaper to get the 3 piece meal. So I again asked her to void that ticket and ring up a 3 piece instead. She rang the ticket. When I got the ticket in my hand I saw she still added that 1 piece of fish for $2.29. I told her I didn't want that to give me the order that I ordered 3 piece fish meal. she asked me do I want her to give me another 3 piece meal. I am not a dog. and don't want to be treated like one. I don't need food thrown at me for free. I live on a very tight budget. I wanted the difference in the price of a 3 piece meal and 1 fish added to a 2 piece meal for $2.29 given back to me. Her 'I don't care' attitude and demeanor let me know she had no interest in settling the problem. I still want my change given back to me. I only took the order because it was for my son. Don't let Jasmine or people like Jasmine bad customer service ruin your business and Captain D's name. This happen at Captain D's 3281 Tupelo, MS- Area Director Scott Allred when you call [protected] you only get an answering service not a real person. I guess to filter who he want to talk to or call back. I called twice.

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9:55 pm EDT

Captain D's management and bad customer service

I order some food from the Captain D's on Floyd Road. They didn't provide all of the food that I'd paid for. They were nasty with the uber driver and the employee used vulgar language( cursing) against my mother. This is not the first time that this same employee has used vulgar language against customers. This is very unprofessional and I think some disciplinary actions should be taken place because this captain D's is causing a bad reputation for this franchise.

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12:33 pm EDT

Captain D's management and staff

While I was an active employee Captain D's until last night May 22nd 2018. I have received numerous different issues through my month of being in employee with Captain D's do too many different problem coming from management issues. Things that are on resolved and unsolved and instead continually build up. I have been personally attack by Victoria the assistant manager and that has been going on since my start up employment with Captain D. I also have experienced other issues with other employees and management of Captain D's. All together is things the biggest issue is that none of the staff or management are all on one Accord with how things should be ran the policies and things that are respected of employees or themselves. Last night a manager off duty came into the store due to issues the manager on duty was having with running the shift properly. While Victoria was there she addressed myself and I informed her several times I had no problem with finishing out my duties and performing. However she wanted to rudely ridicule me and talk to me in a very unprofessional manner and wouldnt allow to to just return to my job. Instead of allowing me to return to work as I was before she'd come into the store I would like for someone to please contact me so I can further address matters at the earliest convenience thank you. Dominique graves you can reach me at [protected] or you can contact me via email at whosbadd.[protected]@gmail.com.

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8:46 pm EDT

Captain D's the broken up pieces of fish and the wrong order

The menu board showed 3 pieces of fish and when my family and i got homw to eat we opened our boxes to a rude surprise because the 3 pieces waa small cut half size of the advertising fish and the other box was not the correct order at all. The manager kept going in the back to get the fiah when i asked him for my refund he continued to explain keeping me even longee in the store when i clearly told him i dont have timw fir his long ezplaination and that i had to go to bed for work and then he went to the back again because he left his register key in the back. So after he continued to tell me that my husband didnt specify what he wanted as his sides the cashier gave him what she wanted and he clearly wanted the menu it posted as it was but did not get it . The staff ( cooks and cashier) laugh and looked at me as the cook was eating fries in front of the customers . This took place at the little creek location in norfok va between 7pm and 9:30 pm on 05/22/2018 Tuesday night.

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1:31 pm EDT

Captain D's not honoring promotional coupon online

Went to Captain D's to order the family feast which was advertised at 19.99 tell them placing order that's the promotional offer was it 19.99 online clearly it said no coupon needed and when we got to the window to pay the girl at the window said we need a printed coupon and when I showed them what the offer said they said that they where a franchise and could not honor the special very disappointed that I was not able to get what want supposed are dinner because them not want to except what was clearly advertise I am diabetic and blood was dropping

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7:10 pm EDT

Captain D's food being over cooked

I ordered a family meal and when I got my order I noticed it looked darker than usual. I took a bite and the fish was hard and dry. Like it was old or over cooked. I told the guy and he said he was sorry that he could replace it but no I was already about to throw up. I just threw it away and walked out. I used to love captain d's. Now I don't think I'll ever be back. At least not to this one

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5:27 pm EDT

Captain D's customer service - bad attitude

My husband and I went to the store on Murfreesboro Road in Smyrna, Tennessee around 2:45 to get lunch. When we arrived we there were zero customers in the restaurant and one car at the drive-through. We were not welcomde to the store at all and stood waiting for someone to just simply take our order. Those who were working in the restaurant ignored us for approximately 15 minutes. Then the person behind the counter rudely asked, "are you ready to order yet?" I said yes, gave our order and received our cups. We went over to the ice machine and there was no ice in the ice machine. The lady behind the counter had come out into the dining area to wipe off a table and began to complain that they only had three people (workers) there today and then went back toward the counter and never attempted to say, "I will fill the ice machine" or at least take our cups to the drive thru area and get ice there. All the time we were waiting (at least 15 minutes) for a 2-piece fish dinner and crispy chicken salad with no one else in the restaurant to serve. This seems to be very poor service. We were very disappointed at this visit and as we watched Shoney's (which is next door to this location) decline in service, we certainly hope that your customer service can improve so that the same thing does not happen to your restaurant. Horrible experience at this restaurant - totally ignored and made felt to be in the way. Temperature inside was so cold we had to wear jackets and froze during our meal.

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Doraw1
, US
May 30, 2018 5:13 am EDT
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On Saturday, May 26, 2018 I went thru the drive-thru window for service. I placed an order for my son to carry home so he would get a chance to eat before he went to work. I ordered a 2 piece fish meal with double fries as his sides. After I drove away to the pick up window I realized I wanted a 3 piece meal and not a 2 piece meal. I had placed the wrong order. I mention to Jasmine my mistake and asked her to cancel that order and to change it to the 3 piece meal. She said she could add 1 piece of fish for $2.29. I told her I didn't want to do that because I did not want to pay $2.29 for a extra fish it is cheaper to get the 3 piece meal. So I again asked her to void that ticket and ring up a 3 piece instead. She rang the ticket. When I got the ticket in my hand I saw she still added that 1 piece of fish for $2.29. I told her I didn't want that to give me the order that I ordered 3 piece fish meal. she asked me do I want her to give me another 3 piece meal. I am not a dog. and don't want to be treated like one. I don't need food thrown at me for free. I live on a very tight budget. I wanted the difference in the price of a 3 piece meal and 1 fish added to a 2 piece meal for $2.29 given back to me. Her 'I don't care' attitude and demeanor let me know she had no interest in settling the problem. I still want my change given back to me. I only took the order because it was for my son. Don't let Jasmine or people like Jasmine bad customer service ruin your business and Captain D's name. This happen at Captain D's 3281 Tupelo, MS- Area Director Scott Allred when you call [protected] you only get an answering service not a real person. I guess to filter who he want to talk to or call back. I called twice.

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8:29 pm EDT

Captain D's birthday coupon

I went to redeem my birthday coupon and was told it needed to be printed out to use it. Nowhere in the email does it state it has to be printed out to redeem. The only thing stated is you need a valid ID. I don't appreciate driving out of my way to redeem a coupon I received to honor my birthday to be told I have to have a printed coupon! Especially when it doesn't state it anywhere on the email! This day and time all you have to do is show a coupon on your phone. I have even been asked in the past to delete it by an employee, which I completely understand. Get with it Captain D's! At least state it on your coupon so others don't waste time and gas with your corporation!

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12:58 pm EDT

Captain D's bad management

Tyra Stephens at store 503, 123 Eastway Dr is very unprofessional. She does stuff behind Henry faust back then acts like a yes man when he comes around. She uses money out of the store safe to purchase weed and drinks alcohol with employees while on the job. Tyra once left the entire store open after closing time due to being drunk and went home without double checking the locks. I've witnessed her dry hump multiple cooks and afterwards saying it was a "joke". She also leaves the property of store 503 to make personal runs and to go her house. Worst manager I've had while working with captain D's and any other place I've worked. Something needs to be done because she thinks she can do whatever she wants and talk to employees any kind of way and get away with it. And not to mention but I've witnessed her with my own eyes send food out the window that have dropped on the kitchen floor. Tyra Stephens acts like she is not running a business and lets her family come behind the kitchen door into the prep area.

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disgustedroxane
, US
Oct 15, 2018 4:05 pm EDT
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on October 6th almost 6 days ago between 2:11pm and 2:30 pm I entered this location Sunset rd Charlotte nc and placed a large order for my employees. The managers were sitting at a table and looked to be doing open interviews. However the one manager female MRS Scott was absolutely rude and disgusting in the remarks and way she was treating her employees, one of whom was on his first day. The whole restaurant could here the insulting remarks and the ghetto language, and I was about 20 feet away. she at one point proceeded to the back of the store and once again could hear her ripping into an employee. She came back out and went and sat at her table. Talking junk out loud so my food was finally ready I asked one of the young girls at the counter "does she always treat and talk to you all like that?" they shook their heads as if to agree. So I proceeded to leave and took a moment to let Mrs Scott know that her behavior attitude and all around disgusting treatment of her employees was un expectable. As a person who runs a company 7 days a week, I couldn't bear to see this mis-treatment and lack of respect not only for her employees but for her guests as well. I left little did I know she had followed me threatening me. so I stopped and stuck to my guns, that she was a disgusting manager . another manager jumped between her and I to keep her from assaulting me. the whole time he saying thing like [censored] ill [censored] you up (sorry for the language) ill drag your face on the parking lot. (all this has to be on camera) I told her keep talking because you are only showing me that I was right and your behavior is unacceptable. I contacted [protected] and left 4 messages. finally I get a woman on the phone who on a recorded line told me her supervisor was aware of the situation and told me do what I have to implying that the issue was of no concern for them. I said no! give me your supervisors name she refused I said what is your name she said Denise.( Probably a lie!) and refused to help me. At which point she hung up on me. I have tried for 6 days to get some contact information or a call back to insure resolution was made. Yet nothing I will take the social media outlet and local action nine and hire a lawyer if I have to! all I wanted was for someone to see the intensity of this attempted assault and talk to me about how they were going to take action against this incident. I will not rest until this issue is resolved and she is no longer at this job.

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A
2:42 am EDT

Captain D's service

4/30/18 at 8:45pm order number 276 Store #205950. I came to Captain D's to order a 2pc catfish dinner with fries and mac with breadsticks and Chicken Dinner. The chicken dinner was right but instead of them giving me what I asked for they gave me 2 pc fish dinner. The order taker repeated my order right how I wanted it, so I do not know why I was not given catfish.Then after fixing the catfish dinner they still got it wrong a second time and put puff instead of bread when I repeatedly asked for bread.
I received horrible customer service. The cashier did not apologize for the mistake and she charged me the difference in the order even though it was there fault the order was messed up. I do not want anything from you all, I just want you to be aware of the customer service I received at your establishment, I am sure I will not be going their anymore. That staff needs a refresher on customer service skills.

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10:03 am EDT

Captain D's food

Went to drive thru on 4/27/18. After waiting over 20 minutes for my order, which was 2-2pc fish & 2pc chicken dinners with double fries no slaw for myself & my fiance. Got home, relaxed, began to eat and both dinners had fries that were overcooked, the chicken was overcooked and hard, the fish was overcooked and had a metallic taste. I have never had such a bad experience at this Captain D's, but will definately NOT ever be going there again.

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9:39 pm EDT

Captain D's manager name nikki

This lady does not deserve to be a manager at Captain D's. The Captain D's is in charlotte on eastway drive. Today makes the 5th time I've been there and she smelled like alcohol and marijuana. She talks to her employees like they are beneath her she is very rude and i recommend that something needs to be done about her. Today while i was there one of the employees parent came in to confront her about her rudeness to her pregnant daughter and i agreed with the parent because I've witnessed too many rude things from her.. I also have pictures of her consuming alcohol on the premises and also buying marijuana on the premises. Something needs to be done about her as soon as possible.

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8:45 pm EDT

Captain D's drive thru extremely long wait

Hi. I am so sorry to do a complaint, but the drive thru wait time is ridiculous. April 26, 2018 is when I came. I pulled in around 7:50, time now is 8:40. One car in front of me just pulled off because the wait is so long. I don't know what the cook is doing but this needs to be investigated. This happened once before. This is the only Captain D's in my area.

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2:08 pm EDT

Captain D's rude management and staff, poor service.

After getting an order wrong, taking 19 minutes (exactly) to deliver the wrong order through the drive-thru, and failing to give me a receipt, the restaurant then refused to give a refund (because there was no receipt).

The manager said her name was "Kiara Manager of Capt. D's", and was discourteous, unprofessional, and dismissive. The franchise owners — Mike Munshi, Shamana Momin and Sajid Patharwala. cannot be happy with the lack of quality, service, and accountability displayed by this underperforming unit. My own company is less than a quarter mile away but now I am the last person to announce I'll never go back due to the poor service.

They still owe me the cost of the meal, but at this point I will not return to the restaurant until it is under different management or ownership.

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Update by Xyzert
Apr 18, 2018 2:10 pm EDT

Poor service; worse food; worst mgt.

Update by Xyzert
Apr 18, 2018 2:08 pm EDT

18 April 2018
Mr. Phil Greifield,
Chief Executive Officer, Captain D’s

Dear Mr. Greifield:
With a busy agenda myself, I understand the value of your time and I will be brief but detailed.
Several hours ago, at about noon, I received very poor service and (worse) considerable rudeness at
the Captain D’s restaurant at 530 Highway 81 in McDonough, Georgia. It was not the first unpleasant
visit that my colleagues and I have experienced with this problematic franchise, but it will be the last.
I was disappointed that my basic order of a flounder dinner and an added side of cheese sticks took
19 minutes to be delivered, when there was only one vehicle ahead of me that received its order in
several minutes. (I happened to notice that I placed the order at 12:01 and received it at 12:20.) The
server did apologize for the wait, but when I thanks her and asked her to please tell her shift manager
that I did not think that 19 minutes was a reasonable time to wait for a drive-thru order, she became
defensive and said they only had one person working. When I quickly checked my order, she had only
given me the dinner, not the cheese sticks. When I went in and explained the omission at the counter
(where three (1) people were “working”) I received no apology nor explanation, and was rudely asked
“What do you want us to do about it?” I replied I wanted to speak with the shift manager.
I asked for the first worker’s name (no one was wearing nametags) and she replied only “Worker”
with a smirk. (I understand in today’s security climate the need for caution, but there is also a need for
Accountability.) Next, a woman (not in a uniform shirt) came out of the kitchen and asked if they had
Taken care of me, and I said no. I asked if she was the shift manager and she said hesitatingly “no.” So I
Again asked for the shift manager. A few minutes late an irate woman in a uniform shirt came out and
Just said “What?!” in a challenging and belligerent voice. I briefly explained the situation and that I just
wanted a refund. She said “Where’s your receipt?!” and when I told her I had not received one (I was
given back my credit card when I paid), she insisted they had given me one. When I asked for her name,
she replied Kyara (or Kiara---again there was no name tag). I asked for her full name and she just said
“Kiara Capt. D’s Manager.” I told her I had just recently ordered and paid by credit card and she said I
Had to give her a receipt. I suggested she check the register and she uttered something I could not
Understand in a very insulting tone.
I just left at that point. Without the food, and without a refund. The amount was approximately
$11 and change. I chiefly want the franchise owner and the appropriate regional managers to be aware
of the situation.
I have enjoyed dining in and carrying out at other Capt. D’s over the years, but I have had numerous
problems with this location since it opened about a year ago.
We work just a quarter mile away and were all enthusiastic when the shop first opened, but
we have all found the same problems in quality and service. Good service at this location seems to
spontaneously happen about ever 5 or 6 times someone goes there, but the vast majority of the time
we receive poor service. The quality is about a 50/50 proposition. As a result, most of them have sworn
off ever returning there, and now I am joining them. It is further, but far better and more consistent to
fight local traffic and visit one of the many other restaurants in the area.
What do I want? Of course I would like my refund of $11, and not in some coupons that I will never
use. I will not visit this Capt. D’s again, under the current local management. I do not have to tell you
the inappropriateness and inexcusability of the deception, denial, and rudeness I received from the shift
manager and her staff. Hopefully, the executive board does take such things seriously.
Sincerely

I have since learned that the franchise owners are:
Mike Munshi, Shamana Momin and Sajid Patharwala.

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G
9:03 pm EDT

Captain D's requested piece of salmon on your sandwich bread.

On 4/15/18 (Sunday) @ 7 pm at 1321 S. Noland Rd. Location in Independence, Mo. I wanted Salmon on the fish sandwich bun. I was told by the employee, "there is no key for that". I explained I would pay the $7.99 for a salmon dinner but that I just wanted salmon and the sandwich bun. They explained they could not fix it.
My job requires travel and I sometimes have to grab a sandwich and a salmon sandwich is easy to eat and travel from client to client. I realize many of your employees are unable to think outside the box, but with this type of behavior you will continue to run off customers.
I did not ask for anything that you did not have on your menu. I know inventory is a problem but this could easily be resolved by adding a salmon sandwich on your menu.

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8:34 am EDT

Captain D's employee

My daughter who is 16 years old was approached by an employee who is over 40 years old. The woman got in her face several times as my daughter tried to walk away she kept saying unruly things causing her to become more upset. The same woman who is Caucasian and mind you my daughter is African America, always picks at my daughter every time she works. My daughter ending up shutting down leaving work because she felt attacked. I contacted them and asked to speak to Melonie (the lady who got in my daughters face) they told me she was with a customer. I left my number and she never called. This took place around 8:30-9 pm on 4/14. No minor should experience bullying especially by an adult. If this situation does not get resolved, I will be seeking charges. My daughter will not continue to feel attacked at her place of work in which she loves working there. I am giving them 24 hours from last night to contact me.

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Anita Bawnghit
, US
Apr 15, 2018 11:24 am EDT

You could let your kid fight their own battles. It prevents this type of thing from happening in the future

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D
10:08 pm EDT

Captain D's poor service and bad food

On 4-12-18, we went to captain d's #3582 ticket#0418 located at 7369 two notch road, columbia, sc 29223. It was a horrible experience. The food did not taste fresh and service was horrible. We went inside to order our food. We got there at 8:25pm and didn't get our food to leave until 9:58pm. We never had a problem or complaint at this location before but I can't say that now. Not only did we not get our order in a timely manner but when we finally got it, it was one of the worse meals we had ever eaten. We ended up throwing our food in the trash. We paid $15.57 for a meal we didn't and couldn't enjoy. We ordered an order of fried green tomatoes ($2.49), an order of crab cakes ($3.49), and a fish and shrimp meal ($7.39) plus an additional.39 each for corn on the cob and mac & cheese and tax (1.42). Please investigate to find out why the service at this location was so horrible on this day to make sure it doesn't happen again. There were a lot of unhappy and unsatisfied customers along with us. I look forward to hearing back from someone from their corporate office. Thank you!

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4:18 pm EDT

Captain D's service

I went to your location at store number 3544 I ordered the 2pc chicken with the 2pc fish two sides the price for the dinner I wanted is $7.29 and I was given the dinner that cost $4.99 in which there's a different batter on the fish when I spoke with the manager she was very unprofessional stated that she was not going to void out of my order that she would just give me two pieces of fish she put the two pieces of fish in the container and threw it up on the counter I am a paying customer and I did not deserve that.
I will not be going to this store anymore and I will post my experience on Facebook .

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Captain D's In-depth Review

Website Design and User Experience: The Captain D's website is well-designed and user-friendly. The layout is clean and easy to navigate, making it simple to find the information you need. The site also loads quickly, ensuring a smooth browsing experience.

Menu Variety and Quality: Captain D's offers a wide variety of menu options, ranging from classic seafood dishes to healthier alternatives. The quality of the food is consistently excellent, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Captain D's are reasonable and offer great value for money. The portion sizes are generous, ensuring you get a satisfying meal without breaking the bank.

Customer Service and Staff Friendliness: The customer service at Captain D's is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a pleasant dining experience. They are knowledgeable about the menu and happy to answer any questions.

Cleanliness and Ambiance of the Restaurant: The restaurant is always clean and well-maintained. The ambiance is relaxed and inviting, making it a comfortable place to enjoy a meal with friends or family.

Speed and Efficiency of Service: The service at Captain D's is fast and efficient. Orders are taken promptly, and the food is prepared and served in a timely manner. This is especially important for those looking for a quick meal during a busy day.

Dietary Options and Special Requirements: Captain D's offers a range of dietary options to cater to various needs. They have gluten-free and vegetarian options, ensuring that everyone can find something delicious to enjoy.

Online Ordering and Delivery Services: Captain D's provides convenient online ordering and delivery services. The website is easy to use, allowing you to place your order with just a few clicks. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Programs and Discounts: Captain D's offers loyalty programs and discounts for regular customers. These programs allow you to earn rewards and receive special offers, making your dining experience even more enjoyable.

Overall Dining Experience and Recommendation: Overall, dining at Captain D's is a fantastic experience. The combination of delicious food, friendly staff, and a comfortable atmosphere makes it a great choice for seafood lovers. I highly recommend giving it a try!

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Contact Captain D's customer service

Phone number

+1 (615) 391-5461

Website

www.captainds.com

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