Captain D's
reviews and complaints

I went through the drive through around 8p.m on December 10, 2017 and ordered the 14 piece family meal, extra hush puppies, and funnel cake sticks. When I got home to eat it, my food was cold, hard, and old. I literally live 4 minutes away from the Enterprise Alabama location. My food tasted like old grease. I called to speak to the manager, who was very rude, she replied "i just dropped the fish but I don't know about everything else" which I knew was a lie because I eat there frequently enough to know how the fish and fries should taste. I am not satisfied at all with my experience. I was neither refunded or offered fresh food so basically all of my money went down the drain as well as the food. I will not be returning to that location

How come it is I've went to Captain D's 5 times in the last 2 weeks to get your shrimp chicken and fish dinner for 499 sometimes I get two pieces of shrimp sometimes I get 4 pieces of shrimp sometimes I get a big piece of fish and sometimes it's a little bitty piece of fish and as far as the chicken it look like chicken nuggets once. Two little bite-size pieces. I'm getting tired of getting shorted by you guys my next step is to posted on my complaints on YouTube. I don't want no freebies I just want you to fix the problem

My husband and I had a coupon from retailmenot for 2 two piece fish plates for $5.75.When we got our order we had been charged $4.29 each. I showed the cashier the coupon before I ordered and she scanned a paper coupon not the one on my phone. Retailmenot said to redeem show the coupon that was in an email from them to the cashier. Our meal was $9.44 instead of $5.75. We were very upset that this happened. Thanks, Julie Connolly.

My husband went to Captain D Fern Creek under order #0194 last night 12/4/17 @ 18:45. When he got home our order wasn't correct. We order 3 seafood meals & 1 kids meal. The seafood meals were fine, but the kids meal was not a kids meal; it consisted 1 piece of fish, very little fries, no cookie or drink.
For 3 meals & the kids meal no condiments, like coctail, tarter & not even sour cream or butter for our potatoes. I couldn't even eat my fish without tarter. My little boy had to eat his with salad dressing or he wouldn't even eat it.
This upsets me because they could have at least put condiments in our bag.
I tried to call at least 5 times to talk to someone nobody answered the phone.
Is this what service has come too with a $32.15 order no condiments, do they cost extra now. Anybody in right mind filling a order knows to put at least tarter in the bag if nothing else.
I'm very disappointed with Captain D's very disappointed.

We were at the Moncks Corner location in the drive thru. There were 3 cars in front of us and it took 39 minutes to get to the Togo window. I don't understand how it can take that long with such a small amount of people in front of us. We watched several people leave the line because of the wait. When we finally got to the window she wasn't even sure what are order was and was upset because we checked before leaving the window. Not a great experience at all

I am a resident I'm Memphis TN, the store on Germantown Parkway in cordova TN, 38016 has posted signs that it does not close untill 10pm but every night since it has opened, If me or friends go at 9pm we never receive any service like tonight. The employees stop taking orders at 9 pm or 8:30. I am very unsatisfied with this. Can anything be done? I was very happy to have one near me but now I'm mad that I can never eat there after 8:30! I'm done with this location and will make others aware of this issue as well!

Visited one of your Captain D's locations on 11/29/2017 @ 6:27pm. Everytime I come to this location they never have any products. For instance, baked potatoes & salads. I went to purchase 2 meals but only got 1 instead because I'm so tired of trying to find a replacement for what I want. This has happened on more than 1 occassion. I then asked for the manager name & number. Was given Mike Malone # [protected] while I was waiting on my food Mr. Malone showed up according to the cashier. The manager on duty informed him & made him aware I was a disatisfied customer. Manager nodded my way to make him aware & he avoided eye contact or showed inteterest of the situation. Out of all the eatery's in the area I chose this restaurant. I will no longer spend my hard earned money at this establishment due to this continuous matter & especially after the individual who suppose to run this store actions. If you would like to further discuss the matter my name is Tanisha Dampier and can be reached at [protected].

Visited a captain ds in murfreesboro tn. Service was horrible. Employees were rude for no entire reason. The food I received was unacceptable. This shouldn't even be served to an animal! Employees should be held totally accountable for this mess. I was supposed to receive beer battered fish and received what is pictured below. When confronting employee about the order the employees laughed about it. I work in fast food and that is no way to handle a situation like this. They repeatedly laughed as if they meant to send my food out the way they did. All I got was crumbs of the one piece of fish I asked for. Didn't even received the shrimp the first time I asked for it. Very very rude employees you have working on your night shift.

Hello I visited your store while on vacation Wednesday night 11/22/2017 at location Captain D's
1718 Hwy 45 N [protected] Columbus Ms and I went through Drive Thu and a young lady name Breanna was working and she is the most rude, disrespectful, very hateful person I have ever come in contact with while at a business.. She handed me my bag out the window and slammed the window without saying Thank you or have a nice evening and I needed condiments so I sat there and she came back to the window and said "is there a problem" I said well I need some condiments and at that time I proceeded to tell her she was a rude person and she responded with "and" "so what" "whats your point" and then slammed the window. I pulled off and left I know she is a young person so I kind of made an excuse for her but I can say I will never visit that store again and I ask that since her mother didn't teach her any respect maybe you guys can send her to a class to learn how to treat customers.

I really love the food, but not too willing to have another experience like yesterday in Matthews, NC on U.S.74. I had to wait 10 minutes just to order. Then 20 more to get my food at the drive through. And they didn't give a receipt or plastic ware or napkins! Had no forks to eat coleslaw with!

This is the second time this has happened to me there this year. The first time I drove away and went somewhere else. I was disappointed, but thought they were just having a bad day. But now I think not!

Not pleased.

I visited 11/16/17 around 745-8 pm ordered 3 piece fish with coleslaw and green beans
After getting my kids to bed I sat down to eat I opened the beans and there was a hair attached to the lid. This hair is of a different race and looks not to be from the head. I thought about contacting health department and will if someone don't contact me .
I couldn't eat nothing at this point I mean who could! I did call the mgr right away she offered to replace my food. I'm pass I do want my $8 and some change back
Sad part I have always loved captain d

I want to Captain D's on November 1, 2017 I ordered a seafood platter when I got the food it was not what I ordered I have been waiting on the food for 25 minutes and then when I got it it was not what I ordered the server was not nice at all I had to wait an additional 15 more minutes for my food that was just not acceptable for me I waited 40 minutes for my food

I went to Captain D's 11/9/2017 to get my free replacement meal from a previous visit. I ordered that day a 2pc with coleslaw (that was still frozen)and bland okra. I called to complain, so on yesterday I went to get the meal. The Manager Mr. Edward was there(the same guy that gave me a follow-up call on last Friday I spoke with him and gave him my order. I checked my order that appeared alright before I left. I got home to eat, the fish was hiding the rice w/macaroni that someone had mixed in there and it look nasty. I was pissed! I did not call back because I feel like it would happen again due to my complaint. I NEVER WILL EAT IN ANOTHER CAPTAIN D's. I could not believe this 2x and expected better from this establishment and especially the Manager

I took my little brother this past Friday 11/3/17 to the Captain D's located at 101 East Woodlawn road Charlotte, NC 28210. He just loves your hushpuppies, so I pay for both A.U.C.E. Meals and then we go seat down. My little brother goes to the restroom I assume to wash his hands but he actually remains in the restroom vomiting so I asked on of the managers(Tall middle age Caucasian male) can I get my money back for my brother's meal seeing that he didn't get to eat anything and he said, "NO! because once you are served and you have breathe or touched your food you get no refunds." Then I asked, so if I was in the drive thru and open my box and didn't like what I saw and wanted a refund you wouldn't give me one?" He replied, "YEP!" Then walked off. I want my money back for poor customer service. Thanks in advance.

Let me start by saying I don't mind waiting 20 minutes to get my food because I know they are having to cook it to order. What I do have a problem with is the hostility and rudeness I got with any employee that I encountered at this location. The woman on the register (Lasandra) couldn't even be bothered to say, "Hi, good afternoon" when I spoke to her. All I got was, "Are you dining in"? So I placed my order, sat and waited the 20 min or so for my food, all the while watching her continue to be incredibly rude to every customer she had to speak to. She was the only one taking the inside orders, the other guy was working the drive-thru. When my order was ready, she called my number, I went to the counter, she opened the box and said, "any sauces"? I said I would like vinegar and honey mustard please. I also asked for a fork. She grabbed everything and threw it in the bag. I said, "Thank you". I also tried to again to say have a nice day. All I got was a sour face and nothing back. I will never come here again and I will encourage my family and friends to do the same. I don't appreciate being made to feel like my showing up at your business is such an imposition. The other people that were working there didn't or wouldn't even make eye contact much less speak to anyone. The food was good and was hot, which I appreciate. But I will not return to a place where I'm made to feel like I'm bothering them when they have to do their job.

My wife and I go on Wednesdays frequently for the senior meals. Today, Novemer 1, 2017 and also three weeks ago, the lady at the cash register, not the same person each time, was unfriendly and both times acted like we interrupted her when we walked up to the counter. Today as we were seated and eating I watched her slouching and leaning with her elbows on the cash register as she was taking a couple's order.

Thanks for allowing me to complain, however thought you may want to know that some of your employees require training in the basics of customer service and presenting a professional manner.

Regards,
Bobby Travis

I went to captain dees today . In my hometown in Jefferson City Missouri after church. I got the 4 piece fish dinner and 6 piece shrimp. After driving off the lot, I took one bite into the shrimp and instantly lost my taste buds . Not only was it burnt it was extremely over cooked . Normally I wouldn't complain but in this situation I was disgusted . Went I drive back up to the window I proceeded to tell the cashier the issue and she said that we can remake them but they will be the same way because they are on a timer . I instantly knew that was a lie every day after church like clock work I go to captain feed and order the same thing and the fries are never cold, the shrimp is never burnt, and the macaroni never tasted horrible. When I proceeded to ask for a refund the woman said well we would have to swipe your card twice and it will charge you again . I explain to the woman I didn't have enough in my account and she would over draft my account so what other options do we have ? I asked about giving me cash back ? A gift card ? Every thing the answer is no ! I have never been treated so rudely in my life . So I guess I just threw my 13.50 down the drain with with no refund and no solution. My first thought was to go to long johns silver but I decided not to because captain dees have never failed me until now .i drove off without my money and no solution other than to over draft my account . I will never go back to captain dees and all my family goes there on a regular and they won't be back either after this incident. I am extremely disappointed with the lack of customer concern and service I was provided today .

I went to Captain D's 7916 Atlantic Blvd Jacksonville, Fla 32211 last night 10-27-2017 around 7:30-8:00pm.I used a coupon for a 2 piece fish dinner for $4.99.I ordered my fish cooked country extra crispy fish with corn on the cob and French fries, the fries extra crispy also.I got home and the fish wasn't crispy at all It was so soggy and didn't even look like it was cooked.My French fries weren't crispy They were soggy too even the hush puppies were soggy.The only thing good was the corn on the cob.The food was unacceptable.

Every time that I eat at captain d's, I always call my order in first so that the service would be just a little faster. After doing this for about the 10th time, it doesn't matter if I call the order in 1 hour before or 10 min before. Every single time that I call an order in, we end up waiting for at least 15 min while other customers come in, order food and leave. There is always an excuse. This time (tonight) it was the "kitchens" fault. I find that hard to believe when I specifically told them what I wanted. Not hard! 2 orders of 2 fish 2 chkn meals and a meal of 1 fish 1 chkn. All 3 w/sides. Not hard! I have done this! It's not very professional for a worker to blame the kitchen by the way. That's the same thing that I have been told every time I pre-order! Either jonesborough tn needs a whole new makeover of workers or they need extra training. Just ridiculous! Capt. D's isn't cheap and we love the food (when it's actually right) but my god! This is every time that I pre-order! And no, I didn't say anything because I prefer not to have my food tampered with. I know this happens. Not in this store hopefully but that's the reason I am sending an email. After so many times wanting to eat here, this will probably be the last time. The workers, including mgrs, obviously don't have their stuff together. Just ridiculous.

You seriously need to get rid of the manager at the Wadesboro NC store. Everyone in the place can hear him cussing at his workers. He is hateful to them and do fake friendly to the customers. Mine and several more families at our church will not be going there as long as Greg I'd there. He is in the wrong business. No employee should have to be treated like that trying to earn s living. Most if them are young. He's going to go off on the wrong person one day. Please get us s NiCE manager.