Capitec Bank
reviews and complaints

Lawrence chavani chauke [protected]). I went to capitec branch in cresta to inquire about my credit as I have two loans and credit card currently with capitec, only to find out that a hold status has been added to my account because I received fraudulent funds which were later withdrawn, I have no knowledge of the sender or the person who withdrew the funds, I have not even received sms notification of this transaction. I was then advised to go to the police station and write sworn statement and agree to reimburse the funds, as this was my only option to have my account cleared. I fully co-operated with the bank, even though I have no knowledge of this whole transaction. Up to date my account remain closed, dispite all the efforts I went through. Capitec has treated me like a common criminal and whole situation has frustrated me.

My name is Johann van Jaarsveld ID [protected], I am a Capitec customer with i savings account and another 4 subsidiary accounts liked to it, on the 22nd May 2018 I went to Your Tygervalley branch and released a multi deposit investment to have enough funds available to cover all my expenses at a cost of R1516.00
I have received a refund from Sars that was paid into my FNB cheque account on the 23 May 2018, I selected to pay that amount over into 1 of my subsidiary accounts.
On friday morning when I needed to my employees I found out that Capitec has frozen all my account, I went to the tygervalley branch to sort this out, I was helped by Micheal, after 3 hours I had to leave without any positive outcome, I have found out that the instruction came from FNB, after 2 hours on the phone with FNB I was told that the instruction came from Sars, I eventually found a Mr Andre Hanekom [protected] at FNB head office to look into it he gave me the name from a lady named Elsa [protected], she informed me that no such instruction was given to any bank to freeze my accounts, only to freeze the amount paid out to me.
Mr Hanekom phone me back that he set the record straight with Capitec bank and that they will unfreeze all my accounts, need less to say it did not happened, I am unable to access any of my fund, could not pay my workers, could not pay debts could not buy food or petrol cannot pay my vat of R32000.00 could not pay suppliers and I have debit orders I need to pay the 30th May onwards, I want the following to happen, to unfreeze all my accounts, get My R1516.00 refunded as I could not access all my funds and a written apology from Capitec Bank that I can use to go to the press should this compliant not be sorted out to my satisfaction, I would also like to apologies to the lady that tried to help me on your customer call center although she was not able to assist me at all I got upset but she kept her cool and treated me with courtesy all the time I sincerely would like to pass my apology on to her.
Please note that I am still sitting at home with out being able to do my work as I need to pay for deliveries of materials and cannot operate my business without having access to my funds, thrusting that you understand the seriousness of this roblem

Johann van Jaarsveld
Cell: [protected] Mail: [protected]@gmail.com

Hi
I got the worst reception ever at the Khayelithsa branch, waited several minutes before being attended to, while 3 staff was attending to one person for over 5 mins, and we were about 5 clients waiting to be attended to.it happened Monday 21 May 2018.it's really poor service .can you please send them to customer service training.
Thank u
Regards
Concerned Customer

Besides several attempts through emails and telephone calls to notify capitec/legal collections that the above capitec account is now the responsibility for nhlanhla madlala, I even gave his details and attached the divorce settlement stamped by the court, but I still get calls from capitec/legal collections and my name is even listed on my credit record as a bad payer on the capitec bank account.

I request this loan to be transferred to nhlanhla wiseman madlala (id no.: [protected]) as per court order and removed from my credit record.

An unkown purchase of R2070.00 was made with my account. I called capitec and was told that they cannot track how or where the purchase was made. So I was told that the matter would be taken further and I would get a response regarding my query in 3 days. Four days later, and I still havent heard anything from capitec. I tried to call the customer care again but my calls have not been going through for the past 2 days. I'm disgusted with their services because I have to keep calling and cahsing them for answers. Internaational calls are expensive! So disappointed because I have been with capitec for a long time now. I'm definitely considering changing banks because clearly our money is not safe!

Hi,

Please advise why is that every time if a Eft payment is made and a error is made from the customer and you call in the same time to reverse that payment, capitec cannot reverse this amount. Call wasn't made after 24 or 48 hours but still they deduct the amount from your account but they could not reverse a eft payment which does not reflect immediately.

How is this possible

On your forms inside the bank and on the published website it states that you either need abridge OR unabridged birth certificate to open a savings account for a child. When i got there i was told that they only accept unabridged certificate after you advertise differently. Its false advertising and very irritating. I went to FNB and opened one there with no efforts.

Dear Sir/Madam,

I'm really unhappy with service of the lady at the ticketing, she is nit a peoples person, she doesnt have a welcoming face, never smiles, she is just so intimidating.

I tried to speak to her on my second time in there regarding her facial expression-that its really not welcoming at all but still nothing changed and I'm for a home visit mostly in residing in durban consultants that side are warm and welcoming but this experience makes me wanna really change from this bank because since I will mostly be here in Eastern Cape - I'm unhappy.

With that face she really shouldnt be working with people maybe behind close office position will best suit her.

Kind Regards,
Precious Nomandla Dlokova
[protected]

On tuesday at around 16:15 i was at capitec mayibuye, i was requesting a bank statement of my late brother the consultant talled me they want authority letter from magistrate court only. On Thursday at 15:02 i returned back to their branch with authority letter the lady called KHOMOTSO Branch manager said they cannot help me because the authority letter does not state that, the late brother was had and account from capitec and i was wrong not to tell the court about the capitec account. Her consultant thought i know thus why she didn't explain to me. I'm not happy at all because I'm traveling with a senior citizen and on a cold weather all they can say is they thought i knew. Please please teach them customer service.

Good Evening

This mail relates to my account being stopped. As a client of capitec, I had to find out of the above when I tried to access my internet banking. There was not even a courtesy call to enquire about the alleged fraudulent transactions on my account. I mention alleged as I see no evidence on my statement. I find the stopping of my account totally unacceptable and expect this to be rectified and reinstated immediately.

Do I have to escalate this to the banking authorities and to the media?
I understand that all fraud has to be investigated, however should the account holder not be consulted.

This now leaves me in a position where I cannot access my funds and more importantly my medical aid has now been suspended because discovery could not debit my account. So in the event of a family medical emergency is Capitec going to be liable for the consequences?
I further demand that Capitec will be responsible for any bank charges due to late debit orders.

Please escalate this to the highest level and I expect a call to discuss the way forward.

Extremely unhappy client
Mrs JA Isaacs

2 weeks I went to Capitec at Kwamnyandu Mall to open an account for my 16 year old and my 1 year old and then reactivate my account, they said I must bring a proof of residence. After 3 days I went back with the proof of residence with my father's name and his ID, they said there's a form that my father must sign before they open an account for me and they gave me a form. I went back again and they said they can't help me if my 16 year old is not there, I must bring her with because she's no a minor anymore. So I tried to open for my 1 year old, they said npthey can't open I must bring my father since his name was written on the proof of residence, I told them my father is way too old to come then they said they can't help me. Is this how Capitec operates? I was disappointed and disgusted at their service. Maybe it because I am black.I doubt thy were gonna do this to a white person.

On 5 April 2018 I received an sms that R700 has been deposited into my Capitec Bank account (I opened the account but never used it). As I did not have the time to attend to the matter right then, I decided to visit our local branch to resolve the matter on Saturday, 7 April 2018.

After 10pm on Friday evening I got a call from one "December" to ask me to repay his money. As I was fast asleep at that time, it took me a few minutes to remember about the R700. He was relatively hysterical. After I've woken up I remembered about the sms and told him I'll go to the bank as intended on Saturday at 8am to ask them to reverse the funds. I think he called me 3 more times. He said he needed the money to give to his wife.

Worst part is - he knew my name, surname and had my phone number! I asked him about it and he said the Capitec Consumer Care supplied it to him.

Saturday morning at 8am I went to the bank. Very helpful personnel called him and he told them the same thing - Capitec Customer Care offered all my details to him to resolve the issue himself. I'm totally shocked. I specifically asked when I opened the account if my info will be safe and was assured that it's 100% secure and legit and will under NO circumstances be shared.

Mr December called me again after that but I did not answer. I don't have a problem with him - he made an honest mistake and just needed to get his money back to feed his family. He has all my sympathy but Capitec Bank gets zero sympathy to me.

I would like to know how Capitec Bank's Customer Care intends to get my personal info back.

I'm attaching the original sms of the R700 deposit as well as my phone's call log that shows Mr December's calls to me in the middle of the night.

I sent a complaint to the email address provided over 24 hours ago and am still waiting for feedback. I am a student overseas and need help urgently. My debit card has expired and is obviously not working. I am aware that cards are only given out to the person in the branch but these are special circumstances. I cannot buy food or pay for my accommodation and transport! My mother has offered to collect the card for me, she has power of attorney and is travelling to visit me in several days. Please help!

Good day,

My name is Darrel Ross.I am a client with Coptic now for 10years plus.I am also selfemployed and needed to do my deposits this morning at Westgate Mall Branch in Mitchells Plain branch.

To my utter disappointment the deposit atm was not eccepting deposits.This all well as I thought to deposit over the counter, which will cost me more.But the lady at the reception desk just said that inside deposits are also not possible as the atm is full and the safe is locked, which I do find highly unecceptable as my debit orders needed to be serviced today as its normally done on the 1st of each month.

And then she tells me to go to Symphony walk in the Town centre with all my momey as thats the only branch eccepting deposits.

I find this service to be highly uneccptable as I do not have time for the long ques and the running around for service from my branch.

I urge you to please clean up this service as its becoming a monthly occurance for me.This happnened today 3/4318 at 9am.

Also why dont you seperate the deposit atm from the withdrawal atm to minimise congestion at atms.

Regards
Darrel Ross
[protected]

I called the call centre on the 22nd of March morning to ask for the settlement letter. The consultant said it would take 48 hours to fulfil (for someone to give me a call and email me the settlement letter). 5 days later I am still waiting, I have called the call centre everyday but they keep telling me that its with back office and they are busy with it. I am very confused what exactly they are doing as other banks give you the settlement letter immediately after you drop the call. I would love to go to the branch but I am unfortunately unable to visit the branch as I am sick. I actually feel like Capitec doesn't want me to settle this loan so they could keep earning interest from this loan. I am very disappointed at the service.

I tried to withdraw money from an ATM and received a slip that states the transaction was cancelled and received a message from Capitec that money was withdrawn but I didn't receive any money because the transaction wasn't processed, so I lost my money. Went to the branch to tell them about this, showed them the slip. All they did is check my account, said they see the mistake but. didn't do [censor] about it. [censor] Capitec. Switching to Capitec? Don't! The worst ever!

My account was closed because a friend that i was playing a stockvel with decided to call capitec and tell them to close my account i was not even informed my family was busy sending me money to that account and capitec took all the money that was not fair at all if your bank is against stockvel why dont you close both accounts thats not fair capitec will loose customers because you are not fair thia is not how you treat customers open my account and bring back my money or close her account also my account is [protected] Mvelo Siphiwe Qobo

I urgently need assistance, I bank with Capitec and I am in the process of obtaining a home loan with another bank

The bank has granted a conditional loan one of the conditions is to provide a paid up to date letter for my credit card. However Capitec refused to provide me with a paid up to date letter.

I've been to two branches, spoken to 3 call centre customer care consultants and I couldn't get any assistance.

It is very disappointing that the bank that I am with is unable, does not even attempt to assist me.

Regards
Kelebogile
[protected]

I took a loan with capitec R80000 and was paying extremely high interest rates of about R1600 monthly. So I decided to pay the loan forwad. I am now 28 months ahead but I still feel like the interest rates are still too high considering that less than R10000 is now left. I agree that Capitec are loan sharks. And I'm planning to leave the bank after such an ordeal.

I have been with capitec for more than 4 years now and recently they have suspended my account due to my permit renewal.I have been terribly inconvenienced by this move. I have numerous debit orders set to go off my account tonight and tomorrow. Its month end and I am stuck a thousand km away from home with no funds yet the delay is with the Department of Home Affairs. Which is why the Department has issued a reprieve to all Zimbabwe Nationals using the ZEP permits.