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Capitec Bank Customer Service Phone, Email, Contacts

Capitec Bank
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www.capitecbank.co.za
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1.1 349 Reviews

Capitec Bank Complaints Summary

7 Resolved
340 Unresolved
Our verdict: If considering services from Capitec Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Capitec Bank reviews & complaints 349

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5:34 am EDT

Capitec Bank services

Good Day

There was a hold on my sons account, me and my mother went to capitec Brakpan the ons in town. What [censored] services we got 1 we went and they said we need proof of adress and my mothers ID and my sons birth certifikate we went and got the paperwork. We went back the Emmanuel told us its not the right proof of adress, question is why could he told is 1st what proof of resident he needs we left came back Kobus gave us such a bad welcome when came back and have a very bad client approached. My mother wanted to open a capitec account but rather going to FNB because of the bad services being provided by Capitec Bank Brakpan Central.

Not a good face for the bank !

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7:53 am EDT
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Capitec Bank pretend to work in home affairs agents

I have been deposit money to him that amounts to r12000 now through his capitec account thinking if anything happens I can have the price to the banks that I have posted the money bt now capitec is habitating the froud by saying we cannot do anything because its cash deposit. All am asking is for capitec to atleast freeze the fraudulent's account so that I can start the process of getting him arrested at stop stealing other people's money

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4:04 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Capitec Bank hold status added to my bank account

Lawrence chavani chauke [protected]). I went to capitec branch in cresta to inquire about my credit as I have two loans and credit card currently with capitec, only to find out that a hold status has been added to my account because I received fraudulent funds which were later withdrawn, I have no knowledge of the sender or the person who withdrew the funds, I have not even received sms notification of this transaction. I was then advised to go to the police station and write sworn statement and agree to reimburse the funds, as this was my only option to have my account cleared. I fully co-operated with the bank, even though I have no knowledge of this whole transaction. Up to date my account remain closed, dispite all the efforts I went through. Capitec has treated me like a common criminal and whole situation has frustrated me.

Read full review of Capitec Bank and 3 comments
Update by lawrence chavani
Jun 01, 2018 4:47 am EDT

The response i received from capitec is not satisfactory, lack much explanation and does not give direction or way forward .

Resolved

Capitec Bank have responded "KINDLY BE ADVISED THAT THE ACCOUNT WILL REMAIN CLOSED DUE TO THE FRAUDULENT ACTIVITY ON THE ACCOUNT" .That's the response i received via email from Claudelleplaatjes@capitec.co.za .No further explanation was given .I am not happy at all

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Llewellyn sabien John
, US
Apr 13, 2023 4:49 pm EDT

Capitec froze my account without notifying me and the money what was said to be in my account eg. The deposits off [protected] is not showing in my account when will I receive my money

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Nhlakanipho Mbatha
Durban, ZA
Dec 15, 2022 5:55 am EST

Good Afternoon. My Capitec account has been put on hold for a little over a month now, Each time i call or visit a branch they give me different reasons and answers for this issue, So this has made it very difficult to resolve this issue. As time went on with me being persistent and calling and going to several different branches, they gave me a reason and informed me that i need to go and write an affidavit and attach my ID which i did, Im very disapointed to add that my account has still not being resolved.

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Riaan Blouw
, US
Aug 03, 2023 2:06 am EDT
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I have the same problem for 8 months now

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7:55 pm EDT
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Capitec Bank all my bank accounts are frozen by capitec bank

My name is Johann van Jaarsveld ID [protected], I am a Capitec customer with i savings account and another 4 subsidiary accounts liked to it, on the 22nd May 2018 I went to Your Tygervalley branch and released a multi deposit investment to have enough funds available to cover all my expenses at a cost of R1516.00
I have received a refund from Sars that was paid into my FNB cheque account on the 23 May 2018, I selected to pay that amount over into 1 of my subsidiary accounts.
On friday morning when I needed to my employees I found out that Capitec has frozen all my account, I went to the tygervalley branch to sort this out, I was helped by Micheal, after 3 hours I had to leave without any positive outcome, I have found out that the instruction came from FNB, after 2 hours on the phone with FNB I was told that the instruction came from Sars, I eventually found a Mr Andre Hanekom [protected] at FNB head office to look into it he gave me the name from a lady named Elsa [protected], she informed me that no such instruction was given to any bank to freeze my accounts, only to freeze the amount paid out to me.
Mr Hanekom phone me back that he set the record straight with Capitec bank and that they will unfreeze all my accounts, need less to say it did not happened, I am unable to access any of my fund, could not pay my workers, could not pay debts could not buy food or petrol cannot pay my vat of R32000.00 could not pay suppliers and I have debit orders I need to pay the 30th May onwards, I want the following to happen, to unfreeze all my accounts, get My R1516.00 refunded as I could not access all my funds and a written apology from Capitec Bank that I can use to go to the press should this compliant not be sorted out to my satisfaction, I would also like to apologies to the lady that tried to help me on your customer call center although she was not able to assist me at all I got upset but she kept her cool and treated me with courtesy all the time I sincerely would like to pass my apology on to her.
Please note that I am still sitting at home with out being able to do my work as I need to pay for deliveries of materials and cannot operate my business without having access to my funds, thrusting that you understand the seriousness of this roblem

Johann van Jaarsveld
Cell: [protected] Mail: [protected]@gmail.com

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Dumie3
, US
May 31, 2018 5:27 am EDT
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My name is Dumisani Madhlabuzela. I currently have a Capitec savings account. I received an SMS sometime in March 2018 that I should go to the nearest branch to update my documents as a foreign account holder. I went to the branch on Wednesday 25 March 2018 and successfully updated everything, so my account was not stopped. I was told at the branch that I have until October to update with my new VISA. On the 31st of May I tried to access my Mobile banking app, but it wasn't working properly. I called the Capitec customer service and they told me that my account had been stopped because I'm using a passport. I was so surprised by this kind of response as I had already sorted my status and was told that I had until October to do another update. I was told to go to the branch again. I just want to know why this is happening to me. I'm so disappointed. Your service is not up to standard and I am thinking of moving to another bank. I can't continue suffering like this. I cant even access my account, my salary bounced back and all my debit orders cant go through. I haven't even paid my rent and this is really depressing me. This is really frustrating.

dumie3.blackberry@gmail.com

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lawrence chavani
, ZA
May 30, 2018 2:34 am EDT
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My name is Lawrence chavani chauke, i have been with Capitec since 2012 without any problem .On Monday 28 May 2018 i went to the Capitec branch in Randburg Cresta to inquire about my credit, as i have two loans and credit card that are currently running.Only to find that a hold status has been added to my account, because fraudulent funds were transfered and later withdrawn from my account.I explained to the consultant that i have no knowledge of this transaction and i have never received any SMS notification .I was then advised that i should go the Police station to write a sworn statement and agree to reimburse the funds, as this is the only option to get the hold status removed from my account .Still, even though i agreed to pay money that i do not know about the hold status was never removed, i have fully co-operated with the bank and even bind my myself to pay the funds that i have no knowledge of.
At this point, Capitec is not communicating with me, by phone or even by email.The whole situation is traumatising and frustratating.

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7:45 pm EDT
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Capitec Bank poor service

Hi
I got the worst reception ever at the Khayelithsa branch, waited several minutes before being attended to, while 3 staff was attending to one person for over 5 mins, and we were about 5 clients waiting to be attended to.it happened Monday 21 May 2018.it's really poor service .can you please send them to customer service training.
Thank u
Regards
Concerned Customer

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Mrs Marsh
, US
Jun 01, 2018 4:38 am EDT

I applied for a loan online on Monday, i was then contacted by a coinsultant by the name of Bronwyn and she sent me an sms with her email address. I then forwarded my documents on Tuesday morning and again in the afternoon there was no acknowledgement, until i received a call from another consultant and she advised that she was going to ask the consultant to get back to me. She got back to me on Wednesday advising she did not receive the details, i insisted on sending while she was still on the line and she acknowledged that she received them.

She stated that she was going to send the documents for verification and she will revert back to me, but there was never a turn around time or any follow-up until i called on Thursday afternoon and she advised that she needs my Hr's contact details, i sent her the details around 2 PM and there was no call that my HR received. This morning i called and Brandon advised that he will ask the agent or her manager to revert back to me.

I had to cancel my application as i feel that there is no customer service or sense of urgency.

Bad customer service.

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6:46 am EDT

Capitec Bank loan

Besides several attempts through emails and telephone calls to notify capitec/legal collections that the above capitec account is now the responsibility for nhlanhla madlala, I even gave his details and attached the divorce settlement stamped by the court, but I still get calls from capitec/legal collections and my name is even listed on my credit record as a bad payer on the capitec bank account.

I request this loan to be transferred to nhlanhla wiseman madlala (id no.: [protected]) as per court order and removed from my credit record.

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1:38 am EDT
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Capitec Bank unknown purchase

An unkown purchase of R2070.00 was made with my account. I called capitec and was told that they cannot track how or where the purchase was made. So I was told that the matter would be taken further and I would get a response regarding my query in 3 days. Four days later, and I still havent heard anything from capitec. I tried to call the customer care again but my calls have not been going through for the past 2 days. I'm disgusted with their services because I have to keep calling and cahsing them for answers. Internaational calls are expensive! So disappointed because I have been with capitec for a long time now. I'm definitely considering changing banks because clearly our money is not safe!

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2:41 pm EDT
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Capitec Bank reversal

Hi,

Please advise why is that every time if a Eft payment is made and a error is made from the customer and you call in the same time to reverse that payment, capitec cannot reverse this amount. Call wasn't made after 24 or 48 hours but still they deduct the amount from your account but they could not reverse a eft payment which does not reflect immediately.

How is this possible

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5:07 am EDT
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Capitec Bank new account for minor

On your forms inside the bank and on the published website it states that you either need abridge OR unabridged birth certificate to open a savings account for a child. When i got there i was told that they only accept unabridged certificate after you advertise differently. Its false advertising and very irritating. I went to FNB and opened one there with no efforts.

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3:33 am EDT

Capitec Bank poor customer service port st johns branch

Dear Sir/Madam,

I'm really unhappy with service of the lady at the ticketing, she is nit a peoples person, she doesnt have a welcoming face, never smiles, she is just so intimidating.

I tried to speak to her on my second time in there regarding her facial expression-that its really not welcoming at all but still nothing changed and I'm for a home visit mostly in residing in durban consultants that side are warm and welcoming but this experience makes me wanna really change from this bank because since I will mostly be here in Eastern Cape - I'm unhappy.

With that face she really shouldnt be working with people maybe behind close office position will best suit her.

Kind Regards,
Precious Nomandla Dlokova
[protected]

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Update by Nomah Precious Dlokova
Apr 13, 2018 3:46 am EDT

Dear sir/madam,

I'm really unhappy with service of the lady at the ticketing, she is not a peoples person, she doesn't have a welcoming face, never smiles, she is just so intimidating.

I tried to speak to her on my second time in there regarding her facial expression-that its really not welcoming at all but still nothing changed and i'm in ec psj for a home visit, mostly residing in durban and consultants that side are warm and welcoming but this experience makes me wanna really change from this bank since I will mostly be spending more time here in eastern cape - i'm unhappy.

With that face she really shouldn't be working with people maybe behind close office position will best suit her. I really don't understand why was she given that position at the front door ticketing and none if the positions will suit her please resolve this matter or find her a back office position.

I think she should have been a soldier with that kinder facial expression.

Kind regards,
Precious nomandla dlokova
[protected]

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9:11 am EDT
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Capitec Bank i'm complaining about the consultant

On tuesday at around 16:15 i was at capitec mayibuye, i was requesting a bank statement of my late brother the consultant talled me they want authority letter from magistrate court only. On Thursday at 15:02 i returned back to their branch with authority letter the lady called KHOMOTSO Branch manager said they cannot help me because the authority letter does not state that, the late brother was had and account from capitec and i was wrong not to tell the court about the capitec account. Her consultant thought i know thus why she didn't explain to me. I'm not happy at all because I'm traveling with a senior citizen and on a cold weather all they can say is they thought i knew. Please please teach them customer service.

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3:48 am EDT
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Capitec Bank bad services/fraud acc

Good Evening

This mail relates to my account being stopped. As a client of capitec, I had to find out of the above when I tried to access my internet banking. There was not even a courtesy call to enquire about the alleged fraudulent transactions on my account. I mention alleged as I see no evidence on my statement. I find the stopping of my account totally unacceptable and expect this to be rectified and reinstated immediately.

Do I have to escalate this to the banking authorities and to the media?
I understand that all fraud has to be investigated, however should the account holder not be consulted.

This now leaves me in a position where I cannot access my funds and more importantly my medical aid has now been suspended because discovery could not debit my account. So in the event of a family medical emergency is Capitec going to be liable for the consequences?
I further demand that Capitec will be responsible for any bank charges due to late debit orders.

Please escalate this to the highest level and I expect a call to discuss the way forward.

Extremely unhappy client
Mrs JA Isaacs

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10:26 am EDT
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Capitec Bank opening an account

2 weeks I went to Capitec at Kwamnyandu Mall to open an account for my 16 year old and my 1 year old and then reactivate my account, they said I must bring a proof of residence. After 3 days I went back with the proof of residence with my father's name and his ID, they said there's a form that my father must sign before they open an account for me and they gave me a form. I went back again and they said they can't help me if my 16 year old is not there, I must bring her with because she's no a minor anymore. So I tried to open for my 1 year old, they said npthey can't open I must bring my father since his name was written on the proof of residence, I told them my father is way too old to come then they said they can't help me. Is this how Capitec operates? I was disappointed and disgusted at their service. Maybe it because I am black.I doubt thy were gonna do this to a white person.

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8:51 am EDT
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Capitec Bank capitec customer care sharing my personal info with a third party (unknown to me)

On 5 April 2018 I received an sms that R700 has been deposited into my Capitec Bank account (I opened the account but never used it). As I did not have the time to attend to the matter right then, I decided to visit our local branch to resolve the matter on Saturday, 7 April 2018.

After 10pm on Friday evening I got a call from one "December" to ask me to repay his money. As I was fast asleep at that time, it took me a few minutes to remember about the R700. He was relatively hysterical. After I've woken up I remembered about the sms and told him I'll go to the bank as intended on Saturday at 8am to ask them to reverse the funds. I think he called me 3 more times. He said he needed the money to give to his wife.

Worst part is - he knew my name, surname and had my phone number! I asked him about it and he said the Capitec Consumer Care supplied it to him.

Saturday morning at 8am I went to the bank. Very helpful personnel called him and he told them the same thing - Capitec Customer Care offered all my details to him to resolve the issue himself. I'm totally shocked. I specifically asked when I opened the account if my info will be safe and was assured that it's 100% secure and legit and will under NO circumstances be shared.

Mr December called me again after that but I did not answer. I don't have a problem with him - he made an honest mistake and just needed to get his money back to feed his family. He has all my sympathy but Capitec Bank gets zero sympathy to me.

I would like to know how Capitec Bank's Customer Care intends to get my personal info back.

I'm attaching the original sms of the R700 deposit as well as my phone's call log that shows Mr December's calls to me in the middle of the night.

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6:47 am EDT
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Capitec Bank no feedback

I sent a complaint to the email address provided over 24 hours ago and am still waiting for feedback. I am a student overseas and need help urgently. My debit card has expired and is obviously not working. I am aware that cards are only given out to the person in the branch but these are special circumstances. I cannot buy food or pay for my accommodation and transport! My mother has offered to collect the card for me, she has power of attorney and is travelling to visit me in several days. Please help!

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4:18 am EDT

Capitec Bank bank deposits

Good day,

My name is Darrel Ross.I am a client with Coptic now for 10years plus.I am also selfemployed and needed to do my deposits this morning at Westgate Mall Branch in Mitchells Plain branch.

To my utter disappointment the deposit atm was not eccepting deposits.This all well as I thought to deposit over the counter, which will cost me more.But the lady at the reception desk just said that inside deposits are also not possible as the atm is full and the safe is locked, which I do find highly unecceptable as my debit orders needed to be serviced today as its normally done on the 1st of each month.

And then she tells me to go to Symphony walk in the Town centre with all my momey as thats the only branch eccepting deposits.

I find this service to be highly uneccptable as I do not have time for the long ques and the running around for service from my branch.

I urge you to please clean up this service as its becoming a monthly occurance for me.This happnened today 3/4318 at 9am.

Also why dont you seperate the deposit atm from the withdrawal atm to minimise congestion at atms.

Regards
Darrel Ross
[protected]

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5:47 am EDT

Capitec Bank settlement letter for a loan

I called the call centre on the 22nd of March morning to ask for the settlement letter. The consultant said it would take 48 hours to fulfil (for someone to give me a call and email me the settlement letter). 5 days later I am still waiting, I have called the call centre everyday but they keep telling me that its with back office and they are busy with it. I am very confused what exactly they are doing as other banks give you the settlement letter immediately after you drop the call. I would love to go to the branch but I am unfortunately unable to visit the branch as I am sick. I actually feel like Capitec doesn't want me to settle this loan so they could keep earning interest from this loan. I am very disappointed at the service.

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8:33 am EDT

Capitec Bank bad service delivery

I tried to withdraw money from an ATM and received a slip that states the transaction was cancelled and received a message from Capitec that money was withdrawn but I didn't receive any money because the transaction wasn't processed, so I lost my money. Went to the branch to tell them about this, showed them the slip. All they did is check my account, said they see the mistake but. didn't do [censor] about it. [censor] Capitec. Switching to Capitec? Don't! The worst ever!

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8:15 am EDT
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Capitec Bank account being closed

My account was closed because a friend that i was playing a stockvel with decided to call capitec and tell them to close my account i was not even informed my family was busy sending me money to that account and capitec took all the money that was not fair at all if your bank is against stockvel why dont you close both accounts thats not fair capitec will loose customers because you are not fair thia is not how you treat customers open my account and bring back my money or close her account also my account is [protected] Mvelo Siphiwe Qobo

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9:27 am EST
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Capitec Bank no administrative support

I urgently need assistance, I bank with Capitec and I am in the process of obtaining a home loan with another bank

The bank has granted a conditional loan one of the conditions is to provide a paid up to date letter for my credit card. However Capitec refused to provide me with a paid up to date letter.

I've been to two branches, spoken to 3 call centre customer care consultants and I couldn't get any assistance.

It is very disappointing that the bank that I am with is unable, does not even attempt to assist me.

Regards
Kelebogile
[protected]

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Update by Kelebogilemaso
Mar 07, 2018 1:58 pm EST

Good day

I urgently need assistance, I bank with Capitec and I am in the process of obtaining a home loan with another

The bank has granted a conditional loan with a condition that I provide a paid up to date letter ( letter showing that the credit card is not in arrears) for my credit card. However Capitec is unable to provide me with a paid up to date letter.

I've been to two branches, spoken to 3 call centre customer care consultants Anelisa, Kamo, Nosipho and I couldn't get any assistance.

I am very disappointed that Capitec cannot meet the needs of their client.

The sad part is that the bank and bond originator says they have received such letter previously from one of capitec clients.

Regards
Kelebogile
[protected]

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Capitec Bank In-depth Review

Overview: Capitec Bank is a South African financial institution that has been operating since 2001. With a mission to simplify banking and provide accessible financial services to all, Capitec Bank has become one of the leading banks in the country. They offer a range of services and products, including savings accounts, current accounts, business accounts, loans, and insurance.

Accessibility: Capitec Bank has a wide network of physical branches and ATMs across South Africa, making it convenient for customers to access their services. In addition to their physical presence, Capitec Bank also offers online and mobile banking options, allowing customers to manage their accounts and perform transactions from anywhere at any time. Their customer support channels are easily accessible, and they strive to provide prompt responses to queries and complaints.

Account Options: Capitec Bank offers various types of accounts to cater to different needs. They have savings accounts, current accounts, and business accounts, each with its own features and benefits. The minimum balance requirements for these accounts are reasonable, making them accessible to a wide range of customers. Capitec Bank also offers competitive interest rates and transparent fee structures for each account.

Banking Features: Capitec Bank's online and mobile banking platforms are user-friendly and offer a range of functionalities. Customers can easily manage their accounts, make bill payments, and perform money transfers, both locally and internationally. Capitec Bank also integrates with third-party payment platforms, providing customers with more options and convenience.

Customer Service: Capitec Bank is known for its excellent customer service. Their support team is knowledgeable and responsive, ensuring that customer queries and complaints are addressed in a timely manner. They also provide self-service options, such as online FAQs and tutorials, to empower customers to find solutions on their own.

Security: Capitec Bank takes customer security seriously. They have implemented robust measures to protect customer information, including encryption and secure authentication methods for online and mobile banking. Capitec Bank also has advanced fraud prevention and detection systems in place to safeguard against unauthorized access and fraudulent activities.

Interest Rates and Fees: Capitec Bank offers competitive interest rates on their savings and investment accounts, allowing customers to grow their money effectively. Their fees for services such as withdrawals and transfers are transparent and in line with industry standards, ensuring that customers are not burdened with excessive charges.

Loan and Credit Options: Capitec Bank provides a range of loan and credit facilities to meet different financial needs. They have personal loans, home loans, and credit cards, each with its own eligibility criteria and application process. Capitec Bank offers competitive interest rates and flexible repayment terms, making their loan and credit options attractive to customers.

Additional Services: In addition to banking services, Capitec Bank also offers insurance products, investment opportunities, and financial planning and advisory services. This comprehensive range of additional services allows customers to protect their assets, grow their wealth, and make informed financial decisions.

Reputation and Trustworthiness: Capitec Bank has garnered positive customer reviews and ratings, reflecting their commitment to providing excellent services. They have also received numerous awards and recognition for their innovative approach to banking. Capitec Bank complies with industry regulations and standards, giving customers peace of mind and confidence in their financial institution.

Pros and Cons: The main advantages of banking with Capitec Bank include their accessible physical branches and ATMs, user-friendly online and mobile banking platforms, excellent customer service, and competitive interest rates. However, some customers may find the limited range of account options and additional services as a disadvantage.

Conclusion: Capitec Bank has established itself as a reliable and customer-centric financial institution in South Africa. With a wide range of services and products, accessible banking options, and a strong focus on customer satisfaction, Capitec Bank is a recommended choice for individuals and businesses looking for a trustworthy banking partner.

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Contact Capitec Bank customer service

Phone numbers

+27 219 411 377 +27 860 102 043 More phone numbers

Website

www.capitecbank.co.za

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