CapitalXP
reviews and complaints

I am a doctor working in Saudi Arabia but a Pakistani national . When I showed my interest on facebook I received a long call from their representative. They claimed that they will trade on my behalf than I will get profit. They persuaded me about the minimum deposit of 250 USD . Account manager Jason shared the screen and he tried that I will invest more. I told him later but I went to vacations and now I asked them to close my account I checked only 77 dollars left and account manager and chat agent Vivian told that account will be charged for dormant account. It's the worst scam.
Now when I log into my account it's showing to deposit 1000USD.
They are still sending me emails for account verification..please help me in this regard.

I also a victim of capitalxp, below is my worse experience.

I received a Ms. Helen Parsons's call from "capital XP" company on May 16th. She persuaded me to open a foreign exchange trading account and completed the documents on the same day. The first deposit started was USD $250, and I had been urged to inject another USD$1, 500 few days later. On 17th May, Ms. Helen used Anydesk software to launch the capital XP" account and "MetaEditor" on my computer, but it's strangely that she also asked me to open another account on AAA Trade company on 27th May, saying that it would be used for withdrawals when future earnings were made, I felt uncomfortable with the company and her since then.

After that Ms. Helen used Anydesk to start trading for me, during which the account amount went up and down. But between June 16 and June 25, I saw that the account had a profit but had been deducted more than a thousand dollars administration fee without my permission, which was completely different from the previous sells talk heard. As I was not well understood what they were actually doing, and my repeated complaints on Helen Parsons did not respond, so I asked for the withdrawal of amount on account and cancellation account. But Ms. Helen did not entertain my request, and I have repeatedly complained to capitalxp that why they did not reply my request, and even more outrageously, they referred my complaint directly to Ms. Helen. And as on June 25, I saw that the account surplus was more than $5000 USD, so I asked Helen to cancel the account and get the money back, but once again, without my consent, Ms. Helen use anydesk's to login my account and placed 21 deals to sell pounds vs Japanese Yan, and told me that she will call me again tomorrow and help to cancel account. As I saw the money in account fall to $3, 391.60 in the evening, I called her to cancel the account and get the balance back immediately again, but she didn't assist in processing. By the afternoon of June 26th, all the money in the account had been lost, so I call her at once and filed my complaint to capitalXP again, but the company didn't reply as before.

I tried to find out the company's data on the Internet and see whether is there any victim complaint this company, I found that a lot of people had the same experience, all started with $250, and then had been persuaded to increase the funds again and again, and finally all the money was total lost. I have lost US$1, 750 in two transactions on this scam​ company​.

I did reported the scam case to HSBC Hong Kong branch credit card center, but they replied that although I can provided evidence and other victims complained records, as the money was transferred by myself and used a Master card, they can't do anything. It's really ridiculous and I now understand why these scam company can steal custom's money again and again. So I hope that can seek your help to get back my money. Thanks a lot.

Yours sincerely
Wong Hon Kwong

Trading account number- 1512359

I was deposited Singapore dollars $400 and half hour later I was requested to withdraw my money.
They replied withdraw is in process, no action from th capital xp

I requested to withdraw from last week 21.5.19, but until now no turn

Kindly return thanks

Thank you

Regards
Rengasamy velu
0065 [protected]
Singapore

Update on my account. After they rejected my withdrawal the fouth time I submitted another withdrawal request early on the morning of the 18/12/2018, I traded as normal for the day till about 14h45 my account balance was 163 455 eur I went to town and got back at about 16h15 then my account was at 43 000 eur I contacted online chat to speak to management urgently. Then a lady phone me me and requested to to log onto my system. While I was speaking to her my account quickly went down to 00000 eur she said it was because I sighned up though qprifit systems and it was a automated system. I asked her why only now after a month is this then activated. She replied it was I who is responsible for that. She can only assist me if I deposit more funds. I explained to her that I am unemployed and she insist to get access to my bank account. Luckily we had bad weather and I could not connect to my bank account. So I am sitting without any money or income for chrismas my landlord also gave me notice to move. I am going to be destitude in the new year.

I have deposited R 90 000 ZAR in the middle of November 2018 in this trading company (capitalxp) They put a bonus of plus minus 3000Eur into my account. I soon made profits, one week later I wanted to withdraw 3300 Eur two weeks later they informed me it was rejected with no explanation another attempt was also rejected. I left A lot of massages to the account manager over the last 3 weeks with no response. the online chat personell was also not helpful. when joint up I received 3 to 4 phone calls from the account manager mr Richard West. but since I wanted to withdraw all meaning full communication stop. I have put al my funds into this. I am retired with a lot of dept to pay with no income my landlord want to ivict me before Chrismas. I sencerly hope you can assist me, I am staying on a small holding and with our political situation I get threats everyday. I am desparate. company tel:+74994043159 and +442039495515. [protected]@capitalxp.com. my cell +[protected] my email [protected]@gmail.com. I don't know if this is a scam.