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[Resolved] Capital Resorts / Timeshare

5 Pigeon Forge, TN, United States

Don't fall fall for this scam!! In june 2016 while on family vacation in pigeon forge, my husband and I were approached by someone with discount tickets to dixie stampede. All we had to do was pay $120 for a family of 5, and go to a "90 minute" presentation that serves free breakfast/lunch for your family. So on our last day of vacation we went to the "90 min presentation" that turned into 4 hours. They brought as back and showed us where the muffins were and hot dogs, not the meal we were promised to receive. Throughout the sales pitch, the salesperson tammy told us how much better this was than a time share. She bragged about the platinum status that we would get which comes with 12 getaway weeks plus our points totaling 15 weeks a year to enjoy with our family that we could not afford otherwise. She stated that if we could not enjoy the getaway weeks ourselves we could rent the weeks to help pay the timeshare off earlier and enjoy the income. She said that we could also buy the getaway weeks and give away as gifts to friends and family. She asked if we had been to disney, which we have not. She continued by telling us about this wonderful vacation her and her family took to disney world and stayed on disney at the animal kingdom for $169 a week per room. We really impressed both of us and were very interested but expressed to her that we were in the middle of purchasing a home and could not make a purchase like this at the time. I explained that I could not open any new accounts on my credit, especially a timeshare that is considered a mortgage. She told me that they do all in house financing, that this was why their interest rates were high. Assured me that my credit would only have a soft check on it. I explained that we were doing a va home loan which has strict guidelines and could not risk our closing not going through. She would not take "no" for an answer!!! I felt very pressured, and after being there several hours with a sick 11 month old we were ready to go and had been presented with nothing but lies that we fell for. We even paid $1200 down. When time to leave we didn't receive our tickets to dixie stampede, told us they were sold out and only gave me $80 refund and tickets to a museum we already went to.

Couple months later I received a letter in the mail informing me they adjusted our points by increase of 100. It also included an updated contract that moved the timeshare location and from florida to wisconsin, I did not sign this nor authorize any changes. I was also billed and deducted from my checking acct maintenance fees a few months into the purchase. I called numerous times getting transferred to several different people never talking to anyone that could tell me anything about the letter or fees. Then I received letter from polynesian resorts stating that equiant financial services will be maintaining account billing/payments.
So here I am, a disabled veteran, with limited income, was coerced into making the purchase of a timeshare location in florida by misrepresentation and unethical means to lock us in a longterm contract under false pretenses.
I was finally able to get in contact with someone, chris cargill at [protected], that could answer some of my questions. Explained to him my situation, I was then informed that there is no such thing as in house financing, that he didn't know why I would be told that. He even guessed who my sales person was. Apologized for how I was done and lied to, but that he was not able to do anything and gave me another number to call. Once again I got nowhere, no answers, no resolution. I will hire an attorney and file a lawsuit if this is not resolved asap. This company has taken advantage of a veteran and several other people. This has been allowed to go on way too long, how is this legally possible?! I have not been able to login my account online to even be able to book anything, says password needs reset, sent request, still have not received email.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Capital Resorts Group Customer Care's Response, Mar 03, 2017

    Thank you for reaching out to us concerning Capital Resorts, we appreciate your feedback as we are continuously trying to improve our services. We would like to address all of the issues raised as our goal at Capital Resorts is to provide an exceptional experience and product to all of our owners and guests. We do have several ways to reach us; phone, chat, and email:
    *phone is 844-777-2582
    *website for chat, capitalresortsgroup.com
    *email is [protected]@capitalresortsgroup.com

Sm
Nov 20, 2016

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