[Resolved] Capital Resorts / Deceptive and fraudulent sales
Capital Resorts contacted us through phone approximately one year ago. They offered 4 day Carnival cruise line tickets in exchange for $300 and our commitment to sit through a 90 minute timeshare presentation. We did not agree at first, but after quite a bit of sales tactics and lowering the price to about $200 we committed. They took our credit card information and charged the card promptly. A week or two later I called the number they gave me to set up our presentation. We chose Biloxi, MS as our destination, because it was the closest from our home in Illinois. The customer service rep who I spoke with booked us for the South Beach condo resort complex. She told me I would receive confirmation through email. I did, but it was for the QUALITY INN. I called several times to try an remedy the problem, however most times I was sent to a voicemail which was pointless, because no one would return my calls. When I did finally reach someone, I was spoken to in a very condescening tone and told I did not understand. They told me they could play the recording back, to which I GLADLY accepted! That would prove what I was told. Eventually, I was a pain in the butt to the point I was given to a manager. I asked her, just like I had the other reps, to put us in the condo we were told we were booking. She said she could not do that. I asked for our money to be refunded and to forget the whole thing. She said she could not do that, because it had been over the 30 day refund deadline. However, if they had returned my phone calls when I began tryiing to take care of the problem it would NOT have been past the 30 days. I don't consider this a coincidence, more like a fraudulent tactic. Anyway, after offering us a $100 gift card for the trouble I accepted. I was not going to get the refund for the accomodations, so this was better than nothing. On June 13-15, 2015 my family and I traveled to Biloxi, MS and checked in at th Quality Inn. This was not at all what we were promised, but we had no choice but to accept. This is the first complaint.Now for the second complaint. We attended the timeshare presentation that was supposed to last 90 minutes. Before we went in we were told by a salesman that we would be given anything we were promised at the end of the 90 minutes whether we purchased a timeshare or not. So, we sat there for three hours listening, touring, and considering a timeshare. Thank goodness we did not cave in to the high pressure sales pitch. At the end of the presentation we were led to a lady at a desk where she was told to give us our gifts that we were promised. We were given the $100 gift card that the manager told me we would get when she did not give us the condo they had told us we would be staying in. However, wouldn't you know it, they were OUT OF the Carnival Cruise line certificates! How convenient! At this point after all the other trouble, I knew this was another way to cheat us, but what was I going to do? I accepted and signed the gifting profile sheet that she filled out stating they would mail us the cruise tickets as soon as they got more in. She signed it as well. To this day we still have not received the 4 day cruise vouchers on a Carnvial cruise line. I have called and emailed about this without success. As with every other situation that I have dealt with this company thus far, I have been avoided and not contacted with an explanation or even better the gift we were promised.
We paid money to stay in a hotel when were were told our reservations were in a condo after spending hour trying to resolve the issue. We also were never given the 4 day cruise tickets we were promised. We realize we were naive and trusting and understand we may not be able to receive a refund for our less than desirably expected stay. However, we do feel the tickets for the cruise, which we were told would not have any hidden fees or blackout dates, should be pursued and received. We do have all paperwork from the commitment to mail our gift, plus can produce phone records, email correspondence, and credit card statments if needed.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Capital Resorts Group Customer Care's Response, Mar 03, 2017
Thank you for reaching out to us concerning Capital Resorts, we appreciate your feedback as we are continuously trying to improve our services. We would like to address all of the issues raised as our goal at Capital Resorts is to provide an exceptional experience and product to all of our owners and guests. We do have several ways to reach us; phone, chat, and email:
*phone is [protected]
*website for chat, capitalresortsgroup.com
*email is [protected]@capitalresortsgroup.com
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