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Capital One
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4.3 5156 Reviews

Capital One Complaints Summary

173 Resolved
849 Unresolved
Our verdict: With Capital One's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:34 pm EST

Capital One attitude and unwillingness to help us

My wife and I went into the lobby and signed our names. Cassidy ( I believe that's her name) asked what she could help us with. I explained to her that we are not familiar with all of the computer stuff today but was wondering if she could tell us what the interest rate on a CD is. She said there's nothing she could do for us and we need to look online. I have been banking there for over 20 years. We should've never been treated like that. I can take my business elsewhere. I had to get my daughter to help me file this complaint. I'm older and just needed a little assistance. I don't want to be told to go home and look it up for myself. What do you pay her for? This branch is the capital one on hwy 22 in mandeville, la

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1:50 pm EDT
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Capital One contact information update; credit cards

I have been trying to update my latest phone number in my account for the past 10 days and it was never updated. I tried to call customer care and none of them have any clue of what is the real issue. I am really doubtful about CapitalOne having enough competent people who can serve to their customers.
When I explained my problem, they guess the solution and want me to try for several times. When one solution doesn't work, then they ask us to try another one without being finding what is causing the real problem.

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2:59 pm EDT

Capital One capital one credit card

I just tried to apply for a student capital one credit card and was told that I was late on my payments to Capital One in the amount of 107.00. I'm sorry but we do not not under any circumstances have a credit card from Capital One or any other credit card company. Someone else is using our names as their own to be having a good time at our expense.

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2:12 pm EDT

Capital One making a dispute a nightmare

My name is Olivia and I have been fighting a dispute I submitted with capital one now one month ago for something I am very clearly got ripped off on . Every time I submit something I get someone calling me telling me the other person was wrong and they do not except it and they need something else . I've been doing this for weeks Now, submitting everything they ask for . Now they are telling me my only option left is to return to the sender even though it very clearly states on the letter I received from them the sender does not except returns after three days . I have submitted multiple and multiple documents proving the company is fraudulent, what I got is nothing like what I received and that I have tried to contact them . They are Fumbling around and not helping me, in fact wasiting my time and have made it clear they are not actually trying to get my money back or even on the same page with in the company. I don't know where else to turn. Thank you.

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4:44 pm EDT

Capital One card doesn't work

My existing card will no longer work. I was told that it would continue to work until my new card arrived. IT DOES NOT! I called back and was told it was a computer program on your end that was not allowing the existing card to work and that I would not have my new card until possibly a week away from today. That is not acceptable when I have credit on my card and am trying to order parts to run our business. The least you should do is over night the new cards out instead of it being left on me to figure out and told sorry there is nothing you can do. I'll just have to wait for my new card to arrive. That is truly poor customer service. I have wasted at least 2 hours on this issue and it is still not resolved. I feel like you should be able to put my existing card back into your system so I can use it until the new one arrives or over night the new cards out.

Sincerely,

Jennifer Hastings
Hastings Excavating Service

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1:42 pm EDT
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Capital One customer service for auto finance

I am behind on car payment and I have called and talked to your customer service over and over. They are rude, they have not helped me at all with a solution. I did have one guy help me and then I got a letter that payment arrangements were cancelled. I am so frustrated with your service. I wish I could take my car loan somewhere else.

Jennifer Slack

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2:57 pm EDT

Capital One customer service rep attitude over the phone

Monday October 1st at 10:22am I called Capitol One Quicksilver to ask for a 3 day extension on payment due date. I first spoke with "Chase" and he told me that was an issue that he couldn't handle and that I needed to speak with someone in charge. I asked him again was that a big deal and he said he couldn't handle it . He put me on hold and Adrianne (team lead/supervisor) answered the phone. I asked her the same question and she said that she was unable to do it and that the pay cycle had ended, then she went on to tell me I should change my payment date and I told her NO. I just need a three day extension. She was NOT trying to work with me at all. She told me that I will receive a late fee on my next statement because she could not help me. The phone call was so awful for something so simple my card was turned off! She was the MOST RUDE CSR I HAVE EVER SPOKEN WITH!

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1:05 pm EDT
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Capital One my capital one credit card account

I applied for a loan to consolidate my credit cards since I am now on disabled. I went on my computer and found a company who told me I was approved. I gave my banking information to them, my social security number and all my credit card information, codes. I got suspicious when I was told by a Jason Carney that he will be paying the credit cards companies. I said to him you have not shown me anything nor tell me about my payments nor have I signed anything. To make a long story short they paid my capital one account and some of my credit cards and them took back the money and some because I file a complaint with the FTC they stopped the payment. They went in my bank account and take out funds. I contacted capital one and all my credit cards, which were closed and new accounts were opened. Capital one was the only credit card who closed my account permanently after issuing a new card. Why am I being penalized when I did not pay the account them stop payment or whatever these con people did. I have received calls that I purchased Mack note book and shipped it someone in a different state, I have received a call from Target telling me that someone just called them to buy a gift card and it sounded like a man pretending to be a woman, I have received calls from Walmart, Merrick Bank and it continues. I know it my fault giving my information to a company before checking them out and by the way when I did check the company I was told by the person whom answered the phone to go to my bank and close my account because they don't do business in the state of New Jersey. I have filed a complaint with BBB and I want to know why is my account closed.

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11:53 am EDT
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Capital One customer service

I made a payment to my sons school for books and fees. I had my Capital One Platinum card on file along with my regular debit card (mastercard) I wasn't paying attention because I've done this many times before and my debit card has always been primary. I finished transaction and was asked for my CCV code, I entered the 3 digits from my Mastercard and hit submit. I then realized the mistake and called customer service immediately to try and fix the issue. The first gentleman I spoke to wasn't very helpful or willing to try and fix the situation. I asked to speak to his supervisor (huge mistake) I was informed by D.Jan from Las Vegas, Nevada. ID# RML468. That the charge was already approved through Capital One. Employee # RML468 informed me that even if incorrect information is entered for the card and the information is for 2 different types of cards (one Visa, the other Mastercard) Capital One WILL approve transaction. I now feel very unsafe using Capital One to pay for anything. If you will approve a transaction with the wrong information entered how do I know my identity is safe with you? Do I just believe what your employees say about card holders safety? Employee # RML468 advised me to just call back and use my debit card (mastercard) to make another duplicate payment so that the funds would be available on my Capital One credit card. I dont understand why I have to now make a double payment to fix a mistake that your company approved. I wasnt allowed to cancel the transaction, and because I had technically "approved " the transaction by hitting the pay now button I was now responsible for any fees if the school didnt accept the payment. I was told I was not allowed to speak with his supervisor, he told me he didnt have a supervisor, that there was nobody above him. So, does that mean he is the CEO of Capital One? He is the highest in power according to him.
I now am contemplating canceling this card completely and ending all business ties with your company. I do not feel that my identity is safe with Capital One, I now will have to be constantly monitoring any and all transactions with my credit card, I will have to do constant credit checks to make sure my card is safe. I do not believe anything that is said about my safety with your company, I'm told I will never be held responsible for any fees if my card is used on unauthorized purchases. I really believe that this needs to be investigated more, that Employee # RML468 needs to be interviewed and my recorded phone conversation with him listened to. This is why I record phone calls when I'm dealing with disputes, but I was forced to stop recording my conversation with him, and out of my better judgement and trust for your company I did. He was still able to record the entire thing though. Why is that? Why can your company have extra protection, but your customers cannot. I never read or heard on any of your policies or rules that I'm not allowed to record disputes with my credit card. Please feel free to send me a link on where I can read that rule. It's not on your recording when you call customer service. The only thing I heard was that "This call is recorded for quality and training purposes " on your end.
This is a serious matter and I hope this will be taken care of. I will file a complaint with the Better Business Bureau if this isn't looked into, and if I'm held responsible for any fees through my sons school or through your company.
Thank you for your time,
Shannon Casaday
[protected]@yahoo.com
[protected]

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1:42 pm EDT
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Capital One capital one quicksilver card

I got a Quick Silver card to get rewards for the purchases I was making at work. I spent $ and paid it back with swift efficiency. They locked my card so I called in and got the lock lifted after 1 week of use. After a second week of use they locked my card again (even though I had paid the balance well in advance of due date) and this time they had to have my photo ID to remove the lock. When they sent me the link to send in my photo ID it didn't work. So they emailed me this link. This also didn't work. After my 3rd phone call with them I was fed up and no longer wanted my card. So I cancelled it. And moments (literally within 30 seconds) I asked, so what can I do with my rewards? The answer: oh those are gone since you just closed the account. So 30 seconds earlier I had $227 in rewards, and now I have none.

If it was worth my time I would take this farther than a complaint.

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8:50 pm EDT

Capital One unsubstantiated credit card hold

When signing on to Capital One's website to pay our credit card bill I found that our account was "locked". I called in and were told that they could not give me any information until we proved we were us. They asked me the verification questions, which I answered correctly but then said I needed to send in a copy of my driver's license which I did. I called back in and was then told I had to send in a copy of my Social Security Card and a household bill. After all this, they finally unlocked the account but when I called in, they could only tell me that there was a "suspicious call" on our account. The manager in Fraud Account Management, Brittany emp #QTI400, could not give me any information. Additionally, she would not allow me to close the account and open anther account. In all, this took over two (2) weeks to resolve. We have other credit cards and will be closing this account but Capital One's behavior is absurd and abhorrent.

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4:37 pm EDT

Capital One employee attitude

This incident happen 9/17/2018 around a little after 9.00am eastern standard time at the Good Hope Market Place Branch 2831 Alabama Ave SE, Washington, DC, An employee who is a manager there, am sorry I did not get her name but she is an older African American woman who is a manager there about in her fifties she did not want to help me at all, I told her I lost my wallet she asked me for ID, I gave her an ID but it was expired, I told her my wallet is lost but I did give her something, she did not want to help me at all so I call Capital One replace Card and they said they will be sending me a new one in about 3 to 5 business day, the woman that I talked with on the phone told me that the Bank employee just could have asked for my PIN and that would have resolved all problems, I believe this manager was treating me with disrespect and she should be disciplined, she was just arrogant and self centered and did not care about my problems even after I told her I lost my wallet, I was only trying to protect my Acct from somebody not using it

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9:31 am EDT

Capital One Fraud and poor customer service

On Mon. Sept. 10 2018 I rec'd an email from Capitol One saying my address change had been successful. I did not change my address so I called and was told someone out of Woodville, TX had called saying they were me and requested a new card be sent. It was on it's way. The Fraud Dept told me they were going to investigate this and assured me the card sent could not be activated. I then rec'd an email from Fed Ex on Sept. 10th saying my new card was being sent.

Today is Friday Sept. 14th and my new card still had not been delivered so I again called Capitol One's Fraud Dept. I was initially told by the phone Rep I needed to wait a few more days. I then told her I had rec'd an email from Fed Ex stating the card had been delivered Sept 11th! Where did it go?! She told me she couldn't give me that information but, again assured me the card would be deactivated again and had been sent to the wrong address! Unreal! I asked her if it had been sent to this party in Woodville, TX who had been trying to steal my identity. She stated, "I assure you the card didn't go to Texas."

After hanging up with your Rep I contacted Fed Ex tracking who told me the new card had indeed been delivered to Woodville, TX!
First of all, how did this happen, not once, but twice with your company in a weeks time? Even after reporting it! And then to have this Rep initially blow it off saying I needed to wait a few more days for my card without checking. It was only after I persisted to find out where it went did she check and found out it went to the wrong address! And, then lie to me! I have NEVER had such a breech of security on any other credit card I've ever owned. This is highly unacceptable!

My email address is [protected]@aol.com

Paula R. Baker

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4:35 pm EDT

Capital One kohl's credit

Contacted customer service re:late fee of $27 for 7/07 and 7/08 is when my $27 pymt posted. Due to holiday, late fee was waived, deducting that I sent in the $16 pymt due for Aug. My new bill due 9/11 has a $37 late fee. I contacted customer service as I could not understand, Aug pymt was posted the 5th. I now have an $80 pymt due in Sept I was told amounts were added to my balance and to pay it and then in Oct it would be less. I advised him that is very questionable legally, I wasn't late, a previous late fee was waived and I changed due date to later as well I intend to pursue legalities through the Better Business Bureau if this issue doesn't meet with resolve through you. I thank you [protected]@juno.[protected]@5:30pm, 8/26/2018

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Kevin MO
, US
Oct 28, 2018 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Account opened in 2013 by someone else. I don't recall opening it. Never used it. Never made a payment. Currently shows 0 balance. Tried to close it by calling the company. They refused to close it despite matching my SSN and DOB. They insisted on 3 identifiers but said my email address on file didn't match either of the two that I gave. Proof enough the account is fraudulent. Representative persisted in refusing to close my account. Next stop: credit reporting agencies and BBB.

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5:17 pm EDT

Capital One customer service

Dear Sir / Madam,

I am writing to you to raise an issue about: Credit Card

The issue that I have experienced was: Called in to capital one again after several weeks and no credit card in the mail. They have my correct address and that was verified. Representative told me she can just send another and I can wait another 6 business days and call back if i dont get the third card, and they will do it again. I asked to speak to her supervisor, he gave me same answer. And told me that he was the highest person in capital one i could speak to. His name was Won, employee # ors382. I spoke to them on a recorded line at 4:30pm central standard time on 8/24/18. I am able to receive mail for advertisements and correspondance for my other capital one card, but can not receive my new card, this seems silly.

It occurred on: 24/08/2018

I want my card sent in overnight mail, and I want to know if employee Won is the highest person I can speak to at capital one, or if capital one´s employee lied to me. I also want to know if I dont receive my new card AGAIN, then do they really give me the same answer a 4th time? Last, I want my phone call recording on 8/24/18 heard by WON´s boss ( that per Won, doesnt take phone calls) and sent to me incase I need to proceed further into the issue.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Brittany Langley

Last four digits of credit card 0816

8406 E Harry St, Apt 111
Wichita Kansas
67207

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1:41 pm EDT

Capital One online bank

My name is Gary Stone and I opened an account and funded it with $200 through my Amex Serve account.
The deposit was made and the debit card sent to my verified address. When I tried to activate it, I could not. I called and was told that I did not have access to my money as I was not verified with IRS. I told him that I am not an American taxpayer but you can verify with Experian or Transunion etc.

I have Ally Bank, America First etc...You are stealing my money and my rights.

My statement email is [protected]@euradaprint.com

Capital One

card
[protected]/22 4704

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8:31 am EDT

Capital One credit card

So, I got 2 small credit cards to use and build my credit. I down loaded the app also, so I could easily manage my accounts. 3 times now, capital one has tried to take out a full balance from my checking account and said that I had personally set that up. I have NEVER set this function up. The have now cancelled both my cards due to missed/returned payments and have left me right in the [censored] with ZERO warnings at all. Never once sent a notification of issues OR intent to close. Seriously pissed off with this [censored]ing creditor. HIGHLY RECOMMEND PEOPLE TO STAY CLEAR OF THEM.

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6:57 pm EDT
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Capital One credit card late fee

I got a $25 late fee that was my fault because I was out of town and missed the due date. Apparently this was my first one bc the usual late fee is $38, and I called to see if they would waive it and Brent, the rep that I got, told me "the system won't allow me." I asked if as a human he had the discretion to waive it and he said no and transferred me to Keisha who is a senior acct rep. She told me "the offer wasn't there and that she can't override the system." OFFER?! An offer is for a loan or a balance transfer or a low interest rate - not to have a fee waived. I let her know that I've been in the customer service industry for 21 years and that I can not believe that after being a card holder for 18 years, that I'm very disappointed that "she couldn't accommodate me." I will no longer use this card after paying off my balance and will never recommend this card to anyone. The lack of empathy and ATTEMPT to even help was so evident and pathetic. This crap of having the computer or "system" determine things in life is B.S. and people need to step up to the plate and make a decision. I sure have in my 21 years in the business.

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9:34 pm EDT
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Capital One customer service at a particular branch

I have two credit accounts with you, my payments are due so I went in you Westhiemer Branch in Katy Texas today to open a checking account so that I had better access to paying my bills with you while traveling. I was the only person in the bank and yet I still waited over 30 minutes for the employees to help me finalize the transaction. They stood around visiting and then a lunch rush of customers came in they left me standing waiting. Not even a word of acknowledgement. Needless to say the account did not get open and none of my bills got paid. I commuted a length to this branch and then to another branch where the lady made excuses and wanted me to go back to the same branch just to speak to a manager. I have never been so compelled to complain about such a matter, but I have spent the entire year building my credit and working with your institution to not only do that but to keep it simple and easy. I am so upset that I am ready to just open another bank account and refinance everything back to another lender. You can review the security surveillance and see how your employees behaved toward me, 8/6/2018. I have received better service in third world countries. The branch I am referring to is located at 23910 Westheimer Pkwy. Katy Texas 77494, Branch Manager is Trena Ellerbe. I have not spoken with her and chose this branch because in the past I received excellent service for a verification issue I had. Up til now I have had excellent service at both the branches I have gone to, here in Texas.

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12:52 pm EDT

Capital One capital one 360

I tried to log into my 360 account August 2nd only to realize that Capital One no longer gives the option for email verification! This is a huge problem for me because I no longer live in the USA and the company does not accept non US phone numbers. This should not be a big deal because I had the same issue with Wells Fargo but when I called Customer service at Wells Fargo 1: a person (not an automated system) answers the phone and 2. they are able to verify my identity over the phone and give me access to my account. Sadly this is not the case with Capital One! My experience trying to resolve the issue Aug 4th --took 2 hours of holding/waiting on the phone:
1. The automated system does not work. The phone system did not recognize my debit card/pin number and I kept going around in circles trying to get a representative on the line since the automated system was not working for me.
2. Finally got a representative who was rude and unprofessional and didn't even pretend to offer a solution.
3. Tried to call back again to speak with someone else. Finally was able to speak to someone in the technical support dept., which took over 1 hour of automated system run around and a long wait time for technical support. At least this person was helpful in offering a temporary solution and confirmed that the company has removed the email verification option and also confirmed that I was entering the correct pin but the system is not working.
4. I am not in the US and as a result of the incompetence, inefficiency and general bad customer support I have incurred over 200 euros of telephone charges (in one evening) and I am now blocked by my cell phone provider from making additional phone calls until the next billing cycle and I am travelling!

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Capital One Customer Reviews Overview

Capital One is a well-known financial institution that offers a wide range of banking and credit services to its customers. The company has received numerous positive reviews from its customers, highlighting its excellent customer service, easy-to-use online banking platform, and competitive interest rates.

Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.

Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.

In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.

Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.

Capital One In-depth Review

Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.

Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.

Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.

Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.

Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.

Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.

Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.

Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.

Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.

How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

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Contact Capital One customer service

Phone numbers

1800 481 3239 +1 (877) 383-4802 More phone numbers

Website

www.capitalone.com

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Capital One?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Capital One Customer Service. Initial Capital One complaints should be directed to their team directly. You can find contact details for Capital One above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Capital One. Discuss the issues you have had with Capital One and work with their customer service team to find a resolution.