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Capital One Financial Corporation / attitude and unwillingness to help us

1 Mandeville, LA, United States

My wife and I went into the lobby and signed our names. Cassidy ( I believe that's her name) asked what she could help us with. I explained to her that we are not familiar with all of the computer stuff today but was wondering if she could tell us what the interest rate on a CD is. She said there's nothing she could do for us and we need to look online. I have been banking there for over 20 years. We should've never been treated like that. I can take my business elsewhere. I had to get my daughter to help me file this complaint. I'm older and just needed a little assistance. I don't want to be told to go home and look it up for myself. What do you pay her for? This branch is the capital one on hwy 22 in mandeville, la

Nov 13, 2018

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