Capital One
reviews and complaints

Mine was just increased from 7% to 17%. I disagree with the comment that they explain why to you. I called and the rep told me it was because they reviewed all acounts and almost everybosy had an increase. I understand they want to make money but an increase of over 100%? Come on. How is that not loan sharking? especially since I just moved a balance over there for the lower interest rate. I am closing this card. It's ridiculous. I hope they go out of business and more people opt to close their account. Like someone mentioned, I'm sure there is someone out there who would be happy to make 7-10% return on lending me money!

What you had was a change in terms. All the info on why it changed would have been disclosed to you in a letter as well as most reps will clearly explain it to you when you call. I understand it's frustrating to get one and think that the company is targeting you due to your good status. However, your status and credit score are normally not a reason for a change in terms. The only reason that one occured was because of the increase in interest rates over the past 3-4 years. The interest rate you had was very low for several years in comparasion to what the adverage apr is, Captial One reviewed your account as well as thousands of other accounts and determined that your account apr needed to be increased due to the increase of interest rates in the market. You always have the option to use your card for your monthly expenses and pay it off in full each month. That would avoid interest from purchases entirely because you are not carrying a balance from month to month. Also, if you have a rewards card, using your card for all your monthly expenses (gas, groceries, bills, ect.) would quickly bank up rewards to use for something neat in the future.

I just got a letter in the mail from Capital One saying that they are taking our interest rate up over 9%! I too have not been late with a payment, and I send them more then the payment is each month by at least $30.00 if not more. I am going to cancel. I have never liked how they out source their customer care reps either, so this just made the push to shove and in the morning I am calling their number to cancel my account. I am sure if I need a card, there are other companies that would love to have my money.

CAPITAL ONE must be a genius at hiring the rudest, most condescending customer service reps in the world. Especially the ones that they outsource from India. They are arrogant and don't give a ### about your problems with THEIR credit card.

CAPITAL ONE must be the greediest, ### credit company around!
They obviously don't care because they have plenty of customers. Beware, CAPITAL ONE, your days are over! Before you know it, you will be bankrupt just like those a-holes at Wall Street!

CAPITAL ONE------- that is Karma for you!

IF YOUR TIME IS IMPORTANT TO YOU, NEVER USE CAPITAL ONE CREDIT CARD. They are the worst in the industry! For the 4th or 5th time in a few months, they have put a hold on my credit card for no reason. It is so embarrasing! I am waiting in line to pay the cashier at a supermarket and the card gets declined. I know that there is plenty of money on the card, so I called the customer service number. Guess what? I am transferred to India, where I could barely understand the customer rep's thick Indian accent. I had to repeat my card number several times, then she argues that the number I gave is not a legitimate number. I said, "What?!" I am reading the card that you, guys issued me and I have been using this same card for years. Then, she puts me on hold for several minutes. Upon her return, I remind her that I am still holding up the line at the supermarket and people are starting to glare at me like it's my fault that my credit card is having problems. The service rep asks me to repeat the credit card number 2 more times, puts me on hold for 3 more minutes and then says that there is no hold on the card and for the cashier to try to run it again. For the 4th time, the store cashier runs the card and again, the computer screen says that the card is declined. I tell the service rep this, and she still insists that it is not on their end, but on the store's end. The cashier runs the card 2 more times. Same thing. I ask the service rep to be transferred to a supervisor and she says in "an-i-don't-give-a-crap" voice, "I can't transfer you until I exhaust all the troubleshooting possibilities. What are the last 3 digits on the back of your card?" I give her the number and she says, "That is an invalid code". Again, I shriek, '"What?! I am simply reading the back of my card and I have used this code and this card for years? What is going on?" She says (amused), "Hold the line..." Again, I was on hold for several minutes, then she comes back on the line and said, "I don't see any problem on the card. Run the card again... Maybe this time it will work." I ask the cashier (who at this time, is now glaring at ME), to run the card one last time. Guess what? Card is still declined and the phone goes dead!

I changed addresses last Feb. and was getting my several Cap. One statements just fine - then in Nov of the year, the address was printed wrong resulkting in no statements for a few months and granted, since I have been a long time customer and had several Cap One cards, I didn't notice right away. When all the late fees started coming after I tried to correct the problem (after service rep siad, "yes, it was our error, your credit will will corrected and a minimum payment will clear it up" - I did all that, and NOTHING changed - laye fees are still coming, and my credit has suffered, statements still come late, calls to "customer service" has resulted in extrodinary hold times, foloowed by disconnects, was told I could not cancel the account OR talk to a supervisor. I got the complaint form from Salt Lake UT - wrote the problem AND sent a good faith payment. IT WAS NEVER CASHED - my complaint was never addressed and while I send payments in every month, I still get late fees every month - I never use the card and am not allowed to catch up or clear my credit. THEN, another of my Cap I cards started going to a wrong address! Another (in good standing with small balance) was cancelled -

How can I get some WEIGHT to get this until control?

I'm with you - it's what they did to me, only I had moved addresses and didn't know they were chasing me for it. Had to file formal complaint against them and CC: the credit reporting agencies before the details of my "bad credit behavior" were removed from my credit report. It's messy, and I'd never ever go through them again, for anything.

I have been a Capital One Customer for 10+ years. I always pay my bill in full and on time. I pay electronically through a bill pay service. I use the card for business and charge probably $40K a year. My husband is also a card holder, and charges probably $18K a year. Same deal, we pay the bill in full on time every time. This past summer, we were on vacation and forgot to pay the bill before we left. We realized and called the payment in on the due date. Apparently, when we read back the bank account number we reversed a number. No one called us to let us know. Two days later we called again because the check hadn't cleared. They fixed the error and withdrew the money successfully. Last month we were changing electronic bill pay services, and something happened. Again, no call from Capital One, but we noticed the money hadn't cleared, and proactively called, again a couple days after the due date. We asked why we weren't notified when we were set up for email payment warnings, and they claimed they didn't know. We got our bill, and were charged not only the $40 late charge, but also our interest rate was hiked to 27.9% and $180 in interest charges for the couple days late payment. We called, and were told tough luck. So much for 10+ years business. A couple of honest mistakes, and a payment late by 2 days both times, and they write us off. Lucky for us we always pay the bill off, so we're not saddled with a debt at that outrageous rate. We obviously will never do business with them again and will tell everyone we know to stay away from these predators.

I also was taken advantage of by Capital One, they raised my rate to 20.99% from 13.99%. They also told me they sent me a letter last year: but I don't remember anything like that. The only thing I remember is If you are late, it may go up and I have not been late. I would never have accepted the raised in my credit limit if I had, for I am on a very fixed income. I was surprised they even gave me credit at all. They knew I was in the process of moving from one city to another and then it was Christmas time when you really need extra money. They dangled it in my face like food to a starving person. How can they expect someone to remember something over a year ago with all the stress, and the thing is they don't. You would think they would have learned from the other suit that was filed against them. I guess they needed more luxury cars and cruises for the higher up, for the the people who do the hard work want see it at all.

I have two accts with Capital One and they have put me in a similar situation; by claiming that they sent me correspondence that would have freed me from their predatory credit card practices had I actually received it. This correspondence was supposed to notify me and give me the opportunity to Opt Out of their new terms which, if I chose to Opt Out, would 1) close my accts and 2) freeze my interest rate so they could not increase the interest rate over the balance of the time it took to pay off the debt.

There was no way that I could have paid off my debt quickly enough and hang on the accounts to minimize the impact on my credit score. If they had actually sent me the Opt-Out as they said they did, I would have to opt out because I owed over $3k on each of the two accts. and the new terms would have given Cap One a hammer to hit me over the head with unlimited interest rate increases on the total amount that I owed.

I sent them a letter disputing the fact that they ever sent me any opt-out notices and have refused to pay them one penny until this matter is resolved. They claim sending me a notice on 2/2/09 and 5/12/09 on purchases and cash advances respectively. By the time I found out what they were up to, the dates for opting out had expired and they would not give me the time of day concerning that issue. Despite my formal Dispute Letter on each of my two accounts, Capit One is trying to disregard my dispute they did not sent me a proper timely notice and are just mailing to me over and over again the terms for which the opt out had already expired and the new term now apply.

I asked for proof of that they ever mailed me proper and timely correspondence about these important term changes and opt-out opportunity. They sent me a FORM LETTER that did not address the details of my dispute and have continued to pretend as if I'm just late paying on my two accts. They are the worst, and I refuse to pay them another cent of my very meager and dwindling finances until this is resolved.

I would love to get involved in a class action suit against Capital One--I know I'm not the only one they are trying to bamboozle with these new terms. Macy’s tried to do the same thing, but they have been sensible enough to know that maintaining good faith with their customers and took the high road in resolving the dispute I had with them. Macy’s was terrific—they put my interest rate back to what it was before the Opt-Out and even reduced the interest lower until the debt is totally paid off.

My husband was hospitalized from Jan 29 to March 6th in early feb I had to take 15K from cap one(I am a secondary name on the account.) - We were were at a very low interest rate - actually I had always paid them up in advance and they had always been soliciting us with the checks attached to the bill. My rate went to 17.9% I just about flipped out. I had no idea. I have called twice to tell them that we did not receive anything in the mail - because the letter would have been addressed to him and most likely thrown out sometime in march or april when he went thru mail - and according to them he had only 30 days to respond. I told them I could prove he was hospitalized out of state - they will not let me talk with anyone. I am distraught over this - and feel helpless and trapped by this company. This is Usury.

I also received a notice of change in my terms. My fixed APR was increased from 6.9% to 15.9%. My account is in good standing and I have excellent credit. I was so furious I called and spoke to a rep that informed me that I could open a new account with a zero percent APR for two years and consolidate the accounts. Is this their idea of making lending easier to the consumers as part of the bail out? Raise interest rates so high on existing accounts that you close it and open a new one? Am I the only one that sees some ethical issues here? I filed a complaint with the FTC. This cannot be legal. The second time I called, I asked to speak to a supervisor or someone in management only to be told they could not connect me. Shame on you Capital One.

i was just a few days late with my payment...see i work for the school district and if there is no school i dont work ... well we had christmas break and we had a bunch of snow/ice days so i didnt work for like 3 1/2 wks which means no money they called me and i told them what happened told them will send out a check in 2 weeks when i get paid the lady on the other line told me i had to give her a check number NOW i told her i was not going to do that i didnt know her and i will send a check she kept insisting i give her a check number immediately i told her no she just kept getting ruder and more insistant i told her the check will be in the mail and hung up. i sent in the check and a a few weeks later i got a letter from a collection agency. was paying regularly then when i called for them to take out my next months payment no one would answer the phone finally got a voice mail and left a message for them to take it out they called me back and there is nothing they can do for me and 2 days later my a account was frozen for 2 wks and they told me if i wanted my account back i had to send them 3 x the amount i owed so went out a loan and sent it over night still did not release my account and took out all my money then try calling them and finally got all my money they took 3 wks later . MY RECOMMENDATION DO NOT EVEN THINK ABOUT USING THIS COMPANY !

Your reward charge is over 50 percent more for the same item. I did not see any difference.

I recently got a 50 dollar gift card through Capital One
The charge was 10, 000 points.
I ordered the same card through Bank-One and was
charged 6000 points.
I think this is a rip-off
But there was no hassle

Capital One changed my "fixed" rate, which I paid a 3% fee to secure, from 4.99% to 9.99%.
I was transfered from customer service, to two levels of management, and their only answer was that "the terms changed." That is not just an inconvenience, that is fraud.

I filed a complaint with the state Attorney General, in addition to closing my Capital One account.

With as many complaints as I am now discovering people have against Capital One, I contend criminal charges should be filed against them.

My Capital One APR went from 4.9 to 9.9... I was baffled and outraged. I tried contacting the company by telephone for over a week but was unable to get a real person on the line -- never had that problem before. I imagined the wagons had been circled 'round the castle. I came to my senses eventually and chastised myself for having believed that I was different from everybody else who deals with a backstabbing credit card company. I had believed that my awesome 4.9 card had been issued because I was such a great guy for having paid my bills. I had believed that Capital One was a reputable company. Until this apparently across-the-board rate hike, the only horror stories I have ever heard personally about credit card companies have come from people I've known to be less fiscally responsible than I - you know, people who don't pay their bills? I am now more motivated than ever to clear my debt.

I keep my scissors close at hand.

Capital One is a sorry company and should not be trusted by the American people. Advertise rates at being fixed and raise them without a notice, bills are paid on time but not posted, charge late fees for their mistakes. I had a fixed rate of 5.9 and it was raised to 10.9. Claim their rate is based at the APR rate when it is not. Very well known to harm individuals credit ratings. Where is our government when it comes to helping people deal with fraud like CAPITAL ONE. Everyone should view all the negative postings on Capital one before doing business with them.

Opinion - in this new normal evil do not expect resolution or help from any government agency. not the cfpb, fcc, ftc, atty gen in your state, fed, fbi, local police, ic3 or credit bureau or certanly not any politician! not one. pray psalm 140 upon them.

Opinion...

Do not waste your time. They do not give a damn. Live and learn we created this atmosphere of ineptness, greed and lies.

recently capital one has acquired other credit cards Ihave. Iam told to continue making my payments as such, however I wonder about all the different interest charges, if they are all now capital one cards now, why cant they combine them all at one interest rate. rather then charge me several different rates on each card ? If I add up each interest rate it is over 300%. Can they do that? My credit is good on each of these cards but it would be easier to combine them all and only pay interest on one, rather then pay all different rates on each card totaling a surmountable amount of interest. What can I do?

I pay my Capital One bill online. I am very good about paying, I don't want to mess up my credit anymore than the economy has already done. I haven't worked in over a year, so regretfully, I have been paying the minimum. I don't enter an amount, I just click on "pay minimum".

Today I got a notice in the mail stating I was a month behind. I knew I wasn't, so I called. I was told 2 months ago I paid $15 when in reality I owed $16. So a $39 fee was assessed. This happened again the next month even though I paid what I was told was the minimum!

I asked how they could charge me for paying what their website said I owed. The man had the nerve to tell me the bills mailed and the internet isn't always accurate. The only way I will get an accurate amount to pay is by called Capital One before I make my payment! How is this legal? Is there is lawsuit out there addressing this issue? I've been charged $78 because they lied to me about what I owed. I asked the man "Are you serious? Can you honestly tell me you can say I owe one amount, when in reality I owe more, and then charge me a fee?" He said "Ma'am, the only way you're going to get an accurate amount of what is owed is by called before paying your bill." If that's the case, we should all bombard Capital One's call center to question what we owe.

CAPITAL ONE! Something needs to be done, we the people can't suffer because of them. I received a letter in the spring regarding the increase, wanted more information so I called and spoke to a representive who stated the new interest rate was for only future purchases as of May. 6/22/09 I get my bill and my WHOLE balance went up to 17.9%.. I called and spoke with a rep from Capital One who saw my phone who told me that I was told miss information and now to bad for me. THEY HAVE NOT HEARD THE LAST OF ME! THIS IS NOT FAIR AND SOMETHING HAS TO BE DONE!

Capital One Visa credit cards charged a $150 annual membership charge (now plus interest with reminders of non-payment) with a revolving credit of $50, 000 which we never asked for or ever received. We couldn't find that there is even such a $150 membership with Capital One. This card was never applied for card nor had we ever received this card. We have talked to several Capital One agents but we still got a computer generated bills saying we still need to pay down the balance before the card can be closed.

To whom this may concern my issue is after 1year 1/2 of me asking them to close my account 3 times they charged me interest rate on my own money and still would not close my account as per so they say that my deposit was used to clear the account. Ontop of me having to dish out another 200 and sum dollars the won't remembers me my money for there mistake it's frustrating for the. Fact that I was told when I got the card that I could cancel it at any point in time why should I pay interest rate when my account should have been closed the first time I called

I purchased a internet business and charged it to my Capital One card. After realizing this was a scam, I disputed the charge with Capital One. A couple of months passed by and I never heard anything from Capital One. I called the company and told them to return my money and that I disputed the charge. They offered to return $2, 500 of my money. I did not know for sure that Capital One was going to return my money, I was afraid not to accept the $2, 500. Losing half of the money was better than all of it. I signed a contract with them stating I would accept the $2, 500. I called Capital One numerous times to close the dispute. Soon after that, Capital One credited my account for $5, 000.00. I had to contact Capital One to tell them I could not accept the money because the company reimbursed me $2, 500 and I signed a contract accepting that. I had to Fax a copy of the contract to Capital One and they informed me that it is not valid because the company did not sign the contract. It only has my signature on it. I called the company and told them this and they are very upset because they are telling me that the contract is valid. Who is right? Also, the company made me send their $2, 500 back to them because Capital One debited their account for $5, 000. Now, Capital One came back closed the disputed charge and debited my account for $5, 000 and I am now out of my $2, 500. The company is very nasty with me and they want me to pay them $2, 500 more. They are telling me that I signed the contract fraudlently and they are now turning it over to their legal department. What grounds do I have here and is the contract a valid contract with only my signature on it?

We are small business owners in the construction field light commercial mason company, at the end of spring things were very scary and being with capital one for 10 years i thought the right thing to do was call and let them know what is going on just in case, well doing the right thing really can ***, we have been locked out of are account for 6 months they won't give us access. On aug 10th are real scary month i made to payment over the phone for aug and sept but instead we sent them 4000.00 my husband was in the middle of doing a line of credit for are company on aug 18th we called capital one to see if we could use one of the checks they sent us for 3000.00 i was told yes there was no problem but we also confronted them that the company for the line of credit said they had reported us over 30 days for aug the supervisor said to give him 3 days to check and he would get back to us which he never did but on aug 24 my bank called and informed me they sent the check back draining are checking an savings account and in the whole thousands, on aug 25th my bank and i called them the bank manager talked with a supervisor and she said it was a mistake and to take another check it's good no problems and make it for 3500.00 on aug 31st my bank called again they sent the check back again, this time we were hit with late fee's returned fee's again and nobody would do anything they really broke us i'm 100% disabled and no money for my meds, food, they turned off my electric cause i was on a plan i had 5days to come up with 700.00. The worst was we were declined the line of credit, we did receive a letter dated sept 13th that they let the credit company's know but it take about 60 days to come off no one will touch us now I'm leaving a lot out but it has been *** i have called to try and work this out and nothen but they had the nerve to call for my oct payment. They have gotten very sloppy in there notes when you call and it says your being recorded they don't but they have no idea the letters they sent me and i am looking for an attorney and i am going to bury them they expected us to eat all the bank fee's late fee's i still can't even get a amount to what we lost but I'm going for breach of contract 2x's they gave us permission to use the checks and didn't honor, defamation, fair credit reporting act. If anyone of you have the chance to do a settlement do it and run otherwise this is what is going to happen to you we were going to do the right thing cause it was are bill and like i said what did it get us

I have been with caital one for 8 years with on time payments no increase or new cl when i get a new cl approval i will cancell

Hello,

I am trying to get caught up with my account and capital one refuses to waive my fees. They have already restricted my account however they keep charging me fees. I am wanting to make a payment and bring my account current but capital one refuses to waive my $70 in fees.
My card # [protected]

I am offended by your - you and me commercial shoving the LGBT culture down my throat. I don't want to see it on commercials. People can live how they want but don't force me to see it! I have been a customer for many years. I will no longer be a customer. Maybe someone in the lgbt community will take my place!

This bank know a I was waiting on a bone marrow, they have taken over 13000 dollars in overdraft fees, in 2 years, from social security.

Capital one refusing to release my funds to me with no reason at all. I was able to transfer funds to my account but is not able to collect the funds. My account is still open they refuse to close it and are allowing my account to collect interest. But will not release the funds to me.

My actual car loan amount was $22, 618
I made 10 montly payments already of $430
($430×10= $4, 300)

My balance statement should shown a
$18, 318 ..after 10 payments

But..when i check the balance capital one says...$20, 776

...So my question is where the $2, 457 went?

very annoyed need this resolved thank you card ending in 4201

I do not owe this debt, and they are trying to threaten me into paying it.

This really is a a bad Credit Card Company. They charge a hefty annual fee as well as tacking on late fees. You will spend more than it is worth, and in the end your credit will come out looking way worse than when you started.

BAD STAY AWAY! STAY AWAY! I made a payment for almost the entire account balance amount...they put it on hold for over 14 days.. WTF is that? what kind of card is this? these people are so bad..OMG.. I called my bank to verify the payment to them, , they said it was and gave me a letter to prove it...and even after this..they would not release the payment... something is up.. these folks must be breaking the law...they are very fraudlent folks.. you cant rebuild credit this way..scammers for the annual fee..is all they are..