The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Canadian Tire / Yardworks / defective item

1 Canada Review updated:

Bought a Yardworks Log Splitter at C.T. Took it home, used it to split three small pieces of wood and it broke. Never had the product more than 2 hours. Return to Canadian Tire, they weren't able to refund or exchange the product. The item has a manufacturer defect and all they can do is send it away to be repair. Called Canadian Tire and Yardworks head office and they were no help.

1) Poor customer service from C.T., long weekend and there was no managers available until Tuesday( happen on a Saturday)

2) I can understand why they would not give me a refund, b/c some people would buy the product and return it after they use it. But, I can't understand why they couldn't exchange for one off the shelf.

3) B/c of the size and the heaviness of the product, it might take months for it to come back from warranty repair. We need the product now. The Yardworks rep say it could take up to 6 months for it to be repair.

I have found that Yardworks products and Canadian Tire service is horrible. Unfortunately, the buyer is stuck with a poor quality product and there is nothing that can be done except get it repair until the warranty expire and Canadian Tire has sold out its reputation for making tons of money, b/c both C.T and Y.W are the only people benefiting in this deal.

Sort by: UpDate | Rating

Comments

  • Jj
      9th of Mar, 2008
    0 Votes

    I purchased a Yardworks Ergonomic Snow Shovel, 21-in. Used it once and the handle broke where it joins to the plastic shovel, I took it back to Canadian Tire as it was garanteed for 5 years. They would not do anything about it. Would not take it back or tell what I could do. I was and still am very angry with Yardworks products. I will never buy their products again. As for Canadian Tire I don't know why they sell such a bad product. Does anyone know who to contact to get them to stand behind their warranty??

  • Da
      8th of Mar, 2009
    0 Votes

    We just purchased a Yardworks self-propelled 2 stage electric start 24" clearnace width snow blower and it didn't come with a manual, my husband doesn't function well without manuals, pleae send one.

    Model #31AM33BE515
    Serial # 1H188B80033

    Address is:
    Dave DeNeve
    P.O. Box 49
    3 Dafoe Street
    Zephyr, Ontario
    L0E 1T0

  • Un
      22nd of Feb, 2010
    0 Votes

    I have purchased a few Yardworks products over the past three or four years. They are:

    1- 10 1/2 HP, 30" snow thrower, $1200.00.
    2- 17 1/2 HP, 42" deck Lawn Tractor, $1600.00
    3- 12volt Rechargeable lawn trimmer, $120.00

    Tractor: The lawn tractor runs reasonably well, however the blades are cheaply made, and require replacement the first time you "hit the dirt". I went over a little hill, and scraped the newer top soil "leveler" I had spread a week previous. $80.00 for new blades, plus the inconvenience of finding a suitable lifting process to get the tractor off the ground far enough that I could reach underneath to change the blades. The mulching action of the blades is INFERIOR. I need to re-cut the entire lawn a second time every time. Subsequently, I will buy John Deer, OR Cub Cadet next time, which will be soon if I can sell mine to someone who just wishes to cut ditch grass, or the like.

    A week after buying the snow thrower, the cold, while throwing out my driveway, froze the PLASTIC gear placement retainers, and they have broken off completely! ON A SNOW THROWER, NO LESS!! Three of six forward speeds are inaccessable. YARDWORKS, AND CANADIAD TIRE, refused to fix under warranty. I repaired by drilling, and then gluing screws into each location, and it works ok. STILL, SHOULD THIS BE, WHEN ONE SPENDS OVER $1000.00 ON A PRODUCT THAT BRAGS A FOUR YEAR WARRANTY??!!

    The trimmer, on a full charge give you about 2 minutes of trimming time, then DEAD BATTERRY!! THEY GIVE YOU TWO WHEN YOU BUY SO YOU GET FOUR MINUTES TOTAL...sorry folks but it takes me, and I'm pretty quick at it, at least forty five minutes to do my substantially large trimming area... I' done with them, and CANADIAN TIRE!! I bought a Craftsman three weeks later...could'nt take the frustration of it all.

    Steve Burley

  • Un
      22nd of Feb, 2010
    +1 Votes

    Dave above.

    If you read this, go to MTD.com (ca)?? and you can get ONLINE owner's manuals for your products. SOME ARE NOT AVAILABLE, but some are. Just might be of service to you. Best regards, Steve

  • Te
      15th of Feb, 2011
    0 Votes

    I bought a new Yardworks 6 or 8 hr Snow blower in 2008.There, s not many hours on it.This year 2011 I just started to use it more, it quite working, took it for repair, transmission gone on it, just got it home and used it one day afterwards it quite took it again to get it repaired, the auger shaft broke.Its been two weeks with out a snowblower.I, ve been using my reliable snow scoop, it aways starts and runs good.I, m not really sold on Yardworks products, I, ll by something else next time for sure.Disappointed person Terry

  • Da
      28th of Oct, 2011
    0 Votes

    I too, bought a Yardworks log splitter from C.T.C, sometime it works and sometimes not. It does not seem to have the strength to to split even some small pieces of wood. I have a number of Yardworks tools and I find them poorly made. It is too heavy to take back and even though I have split very little wood, I believe the warranty would now be expired. (Just)

  • Al
      11th of Dec, 2017
    0 Votes

    My yardworks snow shovel plastc housing split where the wood handle fits in, used sparingly now the plastic D handle broke off ... should of bought a good brand name ! CTC AND THE CRAP THEY SELL ... i dont recomend their products !

Post your comment