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Canadian Tirerefund/exchange policy

1
J Review updated:

December, 2010 (not at Christmas time)Just purchased outdoor spot lighting and with help of sales person got the wrong one (not weather proof, it was indoor). Realized as soon as purchased. Had to go to customer service with receipt, then go get correct one, back to customer service. Rude service at customer service when I asked why Ihad to provide address, name, phone number to exchange (not refund) with a receipt. "You should have looked at the back of receipt". Then pointed to a hand printed small notice saying cashiers would not take abuse from customers (asking why is abuse?). I felt that what should have been posted was their return policy. I was treated with aggressive rudeness. I felt staff was using their don't abuse the staff information as a BAT against their customer. If they have fraud problems they should look at the staff. A customer with a receipt for an object just purchased a few moments before and only wanting an exchange should not be treated like a criminal. I of course will not shop Canadian Tire and will tell everyone I know or will ever meet why.

Responses

  • C
      Jan 08, 2011

    wow u do know that canadian tire cant get into their returns system without a name and phone number and address, its just a mandatory screen in their program. even if u did buy it a few moments ago. just letting you know :)

    0 Votes
  • J
      Jan 10, 2011

    I know. You do know that it wasn't necessary to set it up that way? If everyone didn't just accept this type of answer they would quit setting up the program that way.

    0 Votes
  • C
      Jan 12, 2011

    i worked there for 8 months it was a disaster, i wish they would change their system, but unless every person that went in there made a complaint about the same issue nothings going to happen :(

    0 Votes
  • C
      Nov 27, 2011

    You can thank no one else but THE SCAMMERS AND FRAUDSTERS for making life HARD.

    0 Votes

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