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Canadian Tire / online order for pickup

1 F, Toronto - Eaton Centre, Canada
Contact information:
Phone: F

I recently ordered online for pickup and had such a brutal experience that I do not want to shop at Canadian Tire ever again. I would be happy to pay more at another store in order to avoid this chain.

I ordered 3 items, and ensured that all items were in stock before placing my order.
One item was cancelled, despite showing that it is in stock.
I received 2/3 items, and upon opening the bag realized that one of the items was completely different from what I ordered.

Thus, I ordered three items from you and ended up with only one.

I had to return the incorrect item, which involved finding customer service on my own, waiting in another line up, and explaining the entire situation all over again.

I spent WELL OVER AND HOUR on an errand that would have taken 15 minutes had I avoided your online order for pickup system.

This was online order ID [protected].

The only acceptable solution is to have these items delivered at no cost to me. I will pay for the items but NOT for delivery.

I am extremely disappointed with this abysmal service.

I await your response at [protected]@utoronto.ca or [protected].

With great disappointment,
Stephanie

Ju
Jan 17, 2019

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