Canadian Tire
reviews and complaints

I purchased new tires from Canadian Tire those are high end tires according to them. They come with 100000 Km warranty. Just after one year, three of them start slow leak. I drive to the Canadian tire auto service and ask them to fix slow leak. They change the valve and did balancing etc. and charged me $145. I asked them what is this for because tires are under warranty and I just want to fix slow leak. They told me tons of reason that I can’t write. The Tires are still leaking and I have to fill them every two to three days. I complain this to them many times first time they asked me to visit them again I did so and after three hours they told me tires are good there is no slow leak. But fact is tires are reducing pressure. They just arguing, not solve my problem.

Ah; yet another grievance to add to the already overflowing cornucopia of Canadian Tire return policy complaints. I recently invested in a hybrid mountain bicycle from the establishment of Canadian Tire two months ago and two days ago the unit basically stopped functioning altogether. This wouldn't have been a problem, had bike been fixable. What I had thought to be a malfunctioning bearing in the pedal, turned out to be much more. On top of that the back breaks, and a few of the gears were not working correctly.
Obviously, knowing how stern and ridiculous Canadian Tires policy on bicycles is I took it to the local bike shop to seek a bearing repair. This was an annoyance considering the age of the bike, the function of the bike as a mountain bike, and having to rely on the bus to get from place to place that day. Before the day had come to an end, I received a call from the bike shop saying the bike was not worth fixing due to the extensive defects. I was told that the forks in the front were not installed properly and it was only a matter of time until they break apart from the frame and I lose a couple of my pearly whites.
After acquiring this information from the mechanic I took the bike back to Canadian Tire looking for a full refund (I didn't want to another bike because clearly whoever is putting them together is not a professional, nor would I accept in-store credit because I wanted to put the money toward a bike from the locally owned and trusted bike shop in my neighborhood, nor did I want a repair because I do not trust their untrained bike mechanics).
The teenage female I dealt with was completely lost, consistently regurgitating the same unjustified phrase "I cannot return bikes after they are out of the store". Then the manager of returns interviened and stated that there is a sign on the wall that says "All bike sales are final". That statement is completely unjustifiable, not only does it contradict the policy on the back of the receipt, she is trying to legitimize the sale of a poor quality product.
Even with the receipt(Which states I have a 90 day period to return defective or faulty goods, the warranty(which states all parts are under the manufacturing warranty for one full year), and the input of two bike mechanics(including one of their own) who have both said its repairable but not worth the cost of the bike, they would not give me a refund.
My bike sits in the return section right now as they wait for the manager to make an executive decision on Monday about whether or not I should get my money back.
Basically, all future potential bike buyers heed this warning. Canadian Tire will sell you defective items, and then not have the respect to take it back, which leaves you feeling angry and used. Corporate con artists is what they are.

I booked a vehicle canadian tire for repairs on the passenger side front flat tire and left to do some arrens with a friend I received a call from the service guy who said just letting u know that there is a ticket on your car for 150, disbelieving what i am hearing i said how can i get a ticket when u have the car, guys says u want me to fix the car or what i said of course.The guy hung up.Someone else called a few mionutes later says i am the guys supervisor u have to pay for the ticket i said its you who got the ticket why should i pay for it. the guy hung up
I received another call from the guy to pick up the vehicle as Canadian tire is not going to be fixing it, i am shocked at this time i said why the guy said because we decide who's car we gonna fix.Come pick up your car.
I wrote and served a letter of complaint to their location and picked up the key.
I received a call at a few minutes later and person identified himself as the owner of Canadian tire ; First told me to come pick up my vehicle and when the person overhearing the conversation, , told him that I have picked up the keys already starting swearing at me and said shove this letter up ur **** and ... ...

I am a devout Christian and may be its hard for some of you to believe have NEVER swore at anyone for anything, ( I have never even have drank even coffee).
I cant believe this bullying exercise at Canadian Tire, all the way to their owner.Not once i raised my voice with any of them, not once i asked something which was not reasonable.

I am very hurt with this whole ordeal.

I have consulted with a lawyer already they are quite expensive. I dont want them to get awa with this what should I do.?

Canadian Tire is the worst for auto service

I have a 2002 Pontiac Montana. On February 2010 the driver's side wheel bearing started to howl. At the time I was in Saskatoon, so I had the bearings done at the Confederation St. store. The service manager told me my options and I went with the economy bearing which are $164.00 a side, total cost $575. Seems like now-a-days you don't much for $164.00, because 3 months later they started to howl again, and it was very hard to steer the van, which is very dangerious. This time I was near the town of Kindersley. The bearing that went was on the driver's side. I suggested to the brainless service manager (her name is Cindy if anybody reads this) that both sides should be replaced. The parts have 1 year warranty and 100 days on labor. Being an ex auto mechanic, I would have replaced both sides, because if one wheel bearing is sloppy, the other side will suffer. I got the work done, however they only replaced the driver's side. I bet you can guess what happened next, two weeks later the passenger side wheel bearing started to howl. I made the mistake of bringing the van back to Kindersley to have them look at the van again. This time I asked them to install GM bearings (both sides) and that I would pay the difference. Well they did as I requested, however they said that they had to charge me $120 in labor install the parts because at this point there was no more warranty on the labor. I spoke to the manager of the store, he gave me a sob story about how he was doing all that he could, and how every Canadian Tire is independently owned. I made him aware they didn't fix the problem the last time I was there and I shouldn't be paying any labor charges at all since they didn’t fix the problem when labor was in warranty..
In short I had to pay the labor to get my van back, and the total cost was $764.00 and to top it all off, I lost 10 days of work because of this.

Please run away from Canadian Tire, they are a rip off.

Canadian Tire Options Mastercard is collecting incredible high late fees that are way out of proportion.
Late fee payments are stretching over 2 months.

In my example a three days late fee for an amount of 1436$
The first collected interest was an amount of 30.32$. But that is not enough the following month a follow up interest rate (the explanation I got for that is very foamy) was 14.28$.
To sum it an interest of 44.60$ which is around 2.5% was collected for a three days late payment of 1436$.

I just recommend to rethink before signing with Canadian Tire Options Mastercard.
Just a hint. They don't process payments on Saturday and Sunday which can cause such an interest payment.243

I purchased a 20in Yardworks battery lawnmower 2 years ago. It was great, loved it for my small yard, right up until the charger melted my battery. The smell was awful. I didn't know what it was at first. My husband searched downstairs because it was coming through the vents. Batteries aren't suppose to be soft. We called YardWorks. They said so magnanomously that they'd replace the charger but not the battery. It's past warranty, the fact that it's melted goo in my back yard is my problem. My husband told them that this is our first and only Yard Works purchase and that due to this situation we'll never purchase yard works again. They said "I'm sorry that we haven't lived up to to your standards but the battery is past warranty sir." So they've lost a repeat customer for a $200 lawnmower.

Canadian Tire staff are extremely rude here in N.E. Calgary! We bought a gas Featherlite Weedeater which in fact was not feather light at all. We filled it with gas/oil and found that it did not perform very well, it was very heavy, the ripcord was very hard to work and it did not have a guide like some models which helps to ensure you do get too close to plants or hedges. Because I am only 5 foot tall when the gas was filled it was difficult to ensure that it would gouge into the grass.

I emptied the unit and cleaned it up and took it back to the Franklin CT Store. The return clerk was extremely rude, she said "too bad you put gas in it, we won't take it back" yes I know that doesn't sound rude but it gets better! She then said you should have looked at your receipt it states repair only, I told her that after you pay for the item looking at the receipt is not helpful so if that is the policy then it should be posted next to the item, that way customers would know the policy up front. I asked to speak to the Manager, she said "why, he's just going to repeat what I've already told you, I asked her to contact him anyway, she said "HE IS JUST GOING TO REPEAT WHAT I SAID!" That is when I told her that that was fine but call him anyway! She pick up the phone and said "There is a customer who put gas in a weed eater come and repeat what what I've just told her...so you have to repeat it!

The Manager "Fred", who doesn't have a last name apparently, was no better when I told him that I didn't appreciate the way she spoke he just looked at me he then looked at the weed eater and said "you put gas in it, we can't take it back".

Just as well she fed him the line because I don't think he could think for himself.

It is not like I don't understand but it is the way they treat you that is unacceptable! I can assure you I will never ever shop there again.

Lesson learned ... cost $89.00 & GST!

The Auto parts and services Supervisor "Craig" is confrontational towards customers. I witnessed him raising his voice a a customer and refusing to help and told him to leave the store.

He employes young people and does not appear to provide them adequate training to work on their own, yet he allows them to work alone resulting in aggravating customers. Customers get frustrated due to the lack of knowledge from these young inexperienced employees, than are subjected to bear the brunt of "Craig's" rude and loud behavior. Trainees are not identified as such, so customers have know way of knowing they are in training nor it would be expected as they work unsupervised. "Craig" only comes out to back at the customers.

As far as I am concerned, I will purchase my auto parts anywhere but there.

I received a Canadian Tire Mastercraft grinder as a (X-mas/2008) gift from my mother. I used it once for five minutes to trim a wooden door. It was then stored with my other power tools. Recently I needed to grind a piece of steel plate. After grinding for less than a minute, a large washer fell on my workdesk and the disc began to wobble. (Front bearing failed.) I returned the grinder to Crappy Tire and was told that the three year warranty was VOID because I didn't have a receipt. I didn't want a refund, I wanted a replacement grinder. Crappy Tire here in Sydney refused to help except to give me a toll free telephone number for Mastercraft, their brand. I received less help from them, I was speaking with a very rude woman who couldn't care less about my grinder if I didn't have the receipt. My mother, the original purchaser does not still have the receipt but does remember that the grinder cost $59.99 + taxes. I feel "ripped off" and will never purchase another item from Crappy again my lifetime.

On Friday March 26 @ 0800 hrs, I took my car in for an emissions test at the Canadian Tire on Rexdale and Kipling. I got my vehicle back around 0820 hrs and immediately proceeded to go to work. I drive about 60 kms one way to work. As I got on the highway and hit about 80 km per hour, my hood lifted and smashed into the windshield. Completely blocking my view. I immediately had to pull over as I was in the left lane and there was no shoulder on the left side. Luckily enough there were no cars behind me or beside me. Tow truck driver was not too far away so I had the car towed back to the Canadian Tire. The service adivsor was very defensive and rude when I told him what happened. He immediately stated that the mechanic had no touched the hood of the car. Arguing back and forth was of no use, so I went to find the manager. The manager did not know what to say or do so she went to find the owner. After waiting almost 15 mins, the manager came back with the service advisor and stated that the owner was on the side of his employees and they were not taking responisibility for the damage to my car. I immediately stated that I wanted to talk to the owner. He finally came and introduced himself. I told him exactly what happened and he said that he had spoken to the service advisor and the mechanic and that they did not touch the hood. He stated that the mechanic would most certainly admit that he touched the hood if he had. The mechanic has apparently been doing emissions test for over 25 yrs and has never had a problem with his work.
Anyone know how emissions test work with Canadian Tire?
I work at an independent shop and know alot of mechanics. They all say the same story. They have to get under the hood. Even if its just to confirm the engine size. Is this true?

I need to replace the hood, the windshield, the hood hinges and the windshield wiper hose after this incident.

I went to Canadian Tire to purchase paint. The girl that helped me had to tint it 3 times but just couldnt get it right. Then she said if I changed from egg shell to a semi latex it would be better. So I did. Then she did another tint test on the paint and she still didnt mix it right. She said it will look different on the wall then on the shiny peice of paper she's showing me the dry color on, so I should go test it out on my walls. So I said okay, and paid for it, took it home and its not the right color. Went back to Canadian Tire a few days later and they wouldnt take the paint back, the manager was rude and didnt believe me. No option of refund, only to get it tinted again, which is ridiculous, I've already put the project off, so just wanted my money back to get a professional at Rona to do it instead. So if you have a paint project to do that is within this lifetime dont get paint from Canadian Tire.

I purchase a brand new in the box wet tile cutter. On the receipt it says that Candian tire will not accept opened boxes. Any defects or missing parts must be obtained from the manufacturer. It's a Mastercraft tool - The Canadian Tire brand.

This amounts to CT moving to a final sale model, where you cannot return anything to them. Once you open the box, you own it. If it doesn't work, to bad, you need to deal with the manufacturer at your expense and time.

I would not recommend buying any products from CT until they change their policies.

Last February 6th my wife bought a present for me. It consisted in a solder gun. She bought it from Canadian Tire in Sarnia Ontario (the only one in this small city) . Before she gave it to me, she removed the sticker that includes the price and at the same time the code bars. Of course it was a present, so I was not supposed to know the price. Unfortunately this solder gun was to small for my job (truck mechanic).
Next day I went back to the Canadian Tire store and explain them that I needed the industrial solder gun, so I wanted to return it and get the right one, of course paying the difference and showing them the original receipt. 45 Since I started explaining my situation, I felt the difference between me and the rest of the customers. My mother language is Spanish, even though I speak English, I should have accent, I don't have blue eyes, clear skin, etc. and they denied the transaction saying that they need the sticker where the price is included in order to make the return or credit. The name of the girl who took care of me is Lynn and is not the first time that I have problem with her (some friends mine have the same opinion) then I tried to talk to the manager (his name is Steve) and he was worse than the girl.
My question is: Why when I try to return or exchange any type of tool I have the same problem, even if they are lifetime guarantee ? Is it discrimination? Do they practice discrimination in this store? Why only with customers who are minorities like me? . I asked to one of my friend who is a "real" Canadian to exchanged for me. And guess what? There was no problem and nobody asked any question. At the end I feel like a second class Canadian Citizen in this country.

I bought skates for my daughter at Canadian Tire. I paid by my credit card and tried to get out, but was stopped by cashier. She asked me to show what was inside my box and for receipt. There were many people around and all they were looking at us like robbers. She said it was new rool to check customers boxes and she did it extremely slow. In receipt was something else I just bought in Canadian Tire and I put it to my packet. I was suprised she wanted to check my pockets as well. I called for manager and tried to explain how dare she ask me to check pockets but manager said it was new rool - you have to show your pockets...I refused speaking with them and showing enything and told call to police. They didn't call and let me go. I'm 40 yers old man with a master degree and never never in my life was insulted like this...

Canadian Tire service is horrible.
Their new rools are against people and for insulting people.
The new return policy is again against people.

Today I got a chance to win a '64 El Camino truck after a purchase at a Canadian Tire gas bar, when I punched in the web address on the ticket it came up as an invalid address.I emailed C.T. but only got an email confirming they received mine.This whole thing has a rotten smell, the same thing happened before with a contest sponsored by another company recently.This is very off-putting, there should be better controls in place to prevent companies from continuing these maddening practices.

There was a Mastercraft 18V cordless deal advertised about 4 weeks ago for 1/2 price. Showed in stock online at Mavis and Dundas CT so went to pick one up. Unfortunately they couldn't find it so got a raincheck good for 30 days (they said more would be coming at the end of the month). Went last night to see and again they couldn't find the drill. Then I was told that drill hasn't been on sale since January. Huh? Went downhill from there. Was taken to Customer Service and asked to stand aside while they talked. Was then told there was no way this drill was on sale at all? By now my blood pressure was thru the roof. The raincheck wasn't signed and I didn't see the young fellow that issued it (how is that my fault). Therefore was told they would give me the drill for $129.00 but not $99.00. I then asked point blank if they really thought I had somehow forged a raincheck? She danced around the question and again said the raincheck wasn't filled out properly. Not wanting to say or do something I might regret I told her to keep it and that after 35 years of shopping at CT I'd never be back. She then ripped up the raincheck and said "have a nice evening". Emailing CT head office but doubt anything will be done. Thanks for listening to my rant. The lesson would be to make sure I's are dotted and T's are crossed when accepting a raincheck from this outfit.

Very Bad service and cheating quota.

Charged 5 hours of labour fee but actually worked on car not up to 2 hours.

Assistant manager in Auto service is very rude to customer and by his saying, he "kicked customer out of store" and told customer to find other garage and he refused to do service.

They will be out of business if they won't improve. I will tell everybody I know in Saskatoon -- Stay away from Canadian tire Auto Service. But if you want to be humiliated and cheated, go ahead!