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1.3 1132 Reviews

Canadian Tire Complaints Summary

95 Resolved
1034 Unresolved
Our verdict: If considering services from Canadian Tire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canadian Tire reviews & complaints 1132

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3:05 am EDT
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Canadian Tire unreasonable treatment

I would like to bring your attention to a rogue manager at the Canadian Tire in Castlegar that doesn't know when to use common sense. Today, I refused to turn in my small backpack to store behind the counter while I shopped, while my vehicle was getting repaired. My pack has many valuables in it, like my passport, chequebook, medicines, and my daily planner. Too much stuff to jamb into my pockets, yet too valuable to leave unattended in my vehicle or behind the counter. My pack is the same size as many women's purses, yet they are free to shop with them. I even volunteered that my bag be searched.

Instead the General Manager of the store, Nick Ahlefeld went to the extreme measure of calling the RCMP on me! When the officer came, I explained my side of the story. The officer listened, and then left, no doubt wondering why a store manager would waste his time like that. The only people that were creating a problem were the staff in the store. I have already shared my story with many people in and outside of the store, and will continue to share it with others. I will avoid Canadian Tire in the future. What a bad, unnecessary experience. It seems that this manager has too big of an ego, and wanted to throw his weight around. An easier solution would have been to ask to check my bag when I left the store, or to escort me in my shopping. The store was totally overstaffed anyway, with very few customers..

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2:36 am EDT
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Canadian Tire head office statement on w5

The absolutely most disgusting integrity issue with Canadian Tire was the statement that was issued on WV - Toronto, Saturday, April 9, 2011. The public denial by their head office of any wrongdoing by their auto service repairs in light of the profound evidence given in that same production is unforgiveable. The person who issued the statement from the Head Office should be fired with a company apology to the Canadian public. I will never, never cross the door of a Canadian Tire store. They say they have minimal complaints. It is simply not true. I have met dozens of people like me who refuse to patronize this business.

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wincan03
, CA
Jul 08, 2012 2:22 pm EDT

I take my car for oil and filter change at Canadian tire. I never checked the oil level right after they do their 'JOB'. Recently my CEL /Check engine light/ come on. Checked the oil level. It was 3 cm above maximum. Checked last invoices and noticed that they had marked different amounts of oil level on each visit although they have my car oh file. Brought my car in to have drained the extra oil and asked them to check CEL code. I was told that they will charge me $85.50 + Tx if it is not related to oil level above maximum. They wanted to charge me 1 hour "professional and licensed" labor for checking their mistake. At the end they were so "generous" and charged me just half of what they said. Nobody apologized or said sorry.

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MV8
, CA
Nov 19, 2011 2:32 pm EST

I took my car in for temperature gauge at Canadian Tire. They quoted me $300 to get the parts and labor and I said that's fine. They called me back hours later and they couldn't get my car started. I asked them what was wrong with it because I never had a problem starting my car and drove my car that morning and it was fine. So they told me they need to do a diagnostic to find out the problem and they quoted me $100 each. So I told them to go ahead. Then called me back and they still don't know what's wrong with it. They guessed it probably needs a new spark plugs, a tune up, fuel pumped and it could be a 10 things since its an old car! That is some BS excuse just because it's an old car! Even so my car is in good condition. They gave me 5 things that needed to be done and quoted me over $500 and they said probably more! So, I declined everything! I told them not to do anything with my car! I told a lot of people about this and they think I got scammed! So my neighbor recommended me to his mechanic friend and told me to get my car out of there and get a tow truck! So I went back the next day and told them I will have a tow truck to pick up my car, they said I have to pay for the diagnostic they did and the oil changed. So I paid for the oil change but I didn't have to pay for the diagnostic if nothing was done. So the cashier guy said I have to pay for it blah blah..I ended up paying $200 extra for stupid diagnostic which I think they shouldn't charge people. So I took it to my friends mechanic and he found out 1 problem and it was the thermostat broken. He put a lot effort into my car and he ordered the parts and didn't cost me an arm and a leg! He told me to call the manager back at Canadian Tire and tell them what was wrong with the car and got it fixed same day and cost me less than $200 to fix one problem. I will complain to the head office and demand to get my $200 back for stupid diagnostic and miscellaneous electrical! They took advantage of a young girl and they got my money at the end and I left with my car still not fixed! and paid extra for the tow truck! I got my car fixed by a little auto shop and didn't cost me a lot of money and Canadian Tire was charging me over $500 and that's not even including my temperature gauge. The auto shop that I went to didn't have to do all the diagnostic crap etc..he knew the problem right away! I will recommend this auto shop where I got my car fixed to other people. The employees at Canadian are nothing but useless and kids that are in co op doesn't know what they are doing! I will get that money back! I am not happy with their service and I feel that we should pay for something after the problem is fixed!

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Bulldog64
, CA
Aug 07, 2011 12:42 pm EDT

This happened to my better half. Capital One were amazing and gave her back the unauthorized amount and told her that they were aware of this company. Beware!

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josephine pokilet
Newmarket, CA
Aug 05, 2011 6:04 am EDT

RE:Barry at Cochrane Canadian Tire#493

your right, Canadian Tire is one of the biggest automotive, yet biggest complaints ever.front desk staff are something else, rude ignorant etc.I'm also disappointed with the service manager.in late May i took my van there just for change oil, after it's done i was told these needs to be change blah, blah i'm just a woman who have no knowledge about mechanic so the next day i brought it back, two days later i paid $1, 300.00.a week later something was not right so i brought it back again, each day i called to find out what's wrong they don't know, after 3 days they called and said computer needs to be replaced, i said that's fine go ahead, after two weeks i paid $2, 300.00.took the van home they next day it died on me on the middle of the road, next day it went back to them, each day i would call to find out what's wrong and for how long will it take, i like to talk to the mechanic or the service manager, may i have your name and phone number they will call you, a day and a week go by not a single call from them, i decided to just walked in the store to talk to somebody, finally the mechanic said the computer needs to be reprogram two weeks later, it was ready for pick up, two days later it died again this time was bad everything was just acting up lucky i was able to swing to the shoulder of the free way, next day went back to them again, every other day i would call hoping i can talk to the manager or mechanic same old, same old story after two weeks the mechanic called just to tell me that the computer was placed wrongly and that the parts will arrive the next day 2, 3 days later not a word, in two days it would be 3 weeks it's been there.inside the 6 week period i only have my van for 3 days.it's frustrating and inconvenience for all of us i'm the one that has to take a cab here and there.honestly i am not too impressed with what i see and hear, public and people were right all along.what can you say about this?

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Mortimer_Snerd
, CA
Jun 15, 2011 10:36 pm EDT

RE: Barry at Cochrane Canadian Tire #493

You may be OK but I've been to your store... front desk staff are sour, dour and intimidating...even threating... perfect for extracting that extra $500 from some single gal or senior who doesn't know any better. Car repairs are big business and hugely profitable... heres why? And you wonder why people suspect Canadian Tire?

http://www.ctv.ca/CTVNews/TopStories/20110408/w5-the-mechanic-110409/

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bkmechanic
Cochrane, CA
May 01, 2011 7:03 am EDT

Canadian Tire is the biggest automotive company other than dealerships in the country, foresure we will get complaints because you cant please everyone, & most people dont understand how systems on a vehicle operate.The public should educate themselves, when you go to the doctor & are complaining about a problem they dont always get it right the first time, it takes time & diagnostics but we dont have to pay upfront for this, we are covered & dont complain. Yeah there are lousy mechanics out there but the rest of us try our best everyday & are successful. I for one take great pride in my position with Canadian Tire & I am considered one of the best.

Barry
Cochrane Canadian Tire #493

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2:35 am EDT
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Canadian Tire accusation of stealing its products

I was shopping in the store and couldn't find two things I wanted to buy. So, I left the store, but unfortunately was followed by one of its managers asking me to open my jacket, which I did. Then she said, "now you can go". I asked her why, and was told that one of the customers said that I stole something from the store. I followed her in and wanted an apology, which she finally delivered to me. But, in the meantime, she had a few of her employees around me like a bunch of barking dogs, telling me to leave the store. I said I had already left and was forced to come back because the manager didn't apologize to me outside... I think this store is mismanaged by some crazy people, or they wouldn't do what they did to me. This incident forced me to think that I wouldn't go back to shop again.

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7:01 pm EDT

Canadian Tire poor product and customer service

I purchased a Yardworks Cordless Reel mower part [protected] at Canadian Tire. The mower did a terrible job. I used it once and had to borrow a mower from my neighbor to finish the job.

The poor quality of the product was not the last thing I had to deal with. When I decided to return it, they said they will send it for repair. I stated that I brought the mower in its original packaging, with the receipt, and there is there are no signs in the store that mower cannot be returned.

They replied that the product had to be unused, otherwise I can't return it. After talking to Yardworks and Canadian Tire, I took my lawn mower in for servicing and was told there was nothing wrong with it so it couldn't be replaced or returned.

I am very dissatisfied with my purchasing experience. Canadian Tire provided me with false information when I asked them about the return policy for the item. I wrote to the head office and waiting for their reply.

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chevypride98
sand point, US
Apr 19, 2011 2:00 am EDT

Thats actually not a false policy. Canadian tire has agreements with companys such as yardworks, poulon, and major mastercraft tools, that if they are used or have had gas in them, they are not to be returned but to be sent for repair to determine if the product is broken or repairable, if so you would get a choice of either taking back your product, or exchanging it for the same product or one of equal or lesser value. They dont just pull this stuff out of their ###, it is actually policy, i dont understand why if a customer doesnt get what they want its every one elses fault. the world doesnt revolve around what you want, and yes there is customer satisfaction but there is also guidelines companys have to follow.

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6:58 pm EST

Canadian Tire still up to their old tricks, lying to customers about their cars

Took my SUV into Crappy Tire, Kelowna, BC for an oil change as I was on my way out of town on a trip and running late, told the woman at auto counter I needed it right away or not at all. She checked with the service bay & said it can go stright in, ready in 30 min. I signed on the dotted line & handed over my keys- 1st mistake. Came back at stated time, not only was it not ready, they hadn't started it! Told me cars with appointments came 1st, but that wasn't what they told me 30 min prior. I was furious. When time to pay, they hand me a long list of items that were in terrible shape & needed doig right away, and tried to make me sign to have them done! I told them I would see them in HELL. Days later I get an automated message on my phone from the same C.T. service center, saying this same vehicle is due for an oil change! Are they screwed, or what? I wish someone would shut these ### down once and for all! They are an embarrasment to the word "Canada" so DON'T SUPPORT CANADIAN TIRE!

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jazzybest166
, CA
Nov 27, 2011 7:20 pm EST

Totally agree and if people was to see evidence
http://www.ctv.ca/CTVNews/TopStories/20110408/w5-the-mechanic-110409/

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jazzybest166
, CA
Nov 27, 2011 7:18 pm EST

Totally Agree - Bunch of unprofessional rip off artist

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4:43 pm EST
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Canadian Tire people are unreasonable

It sickens me to read the complaints customers have, and then insult the staff the way they do. Let me put it into perspective for all of you...

I have 20+ years retail experience, 16 of those as a manager, in numerous cities across canada. I have never, ever seen the level of obnoxious, arrogant, idiotic behaviour as I see in the typical canadian tire customer. Everybody wants something for nothing, and demands the utmost respect, as if they were a head of state, but bristle at the thought of respecting the staff in turn. Does it make you feel like a big man, to yell at that 17 year cashier, call her stupid, and a "#ing idiot" and make her cry? Do you feel like more of a man, to threaten to kick my # after I am done work? Is your nazi feminism validated when you scream sexism because the staff member won't drop every other customer to help you find your 2 dollar item?

Well, I have some points for you to consider.

1. Noone in the stores I work in will ever respect you as long as you disrespect them, and rightly so. You don't deserve anything but contempt with your attitude. And I 100% support my staff if you curse, or call them names, regardless of the issue. And if you do curse, you will be asked to leave, and we will refuse to serve you ever again.

2. You don't intimdate me with your vulgarity, puffed up fake manliness. Don't think for a second I don't have the ability to remove my nametag and take you outside and beat some sense into your inadequate little head. I don't do it, because i, and my staff, are all better people than you. And we are proud to work for this company, and we do good work. We would never jeopardize our jobs fpr some sawed off little # with small penis issues.

3. Your conspiracy minded hyperbole makes no difference to us, if you don't want to provide a dl to do a return, then get the # out, and don't come back. We don't make the rules, we follow them, as staff are supposed to. I have the ability to override those rules, but I don't. Why? Because at what point do one of you imbeciles start screaming racism because you saw me do it for someone else, and not you. Nevermind that he is the same colour as you. Really, get a hold of yourself.

4. And if its "only 7 dollars" so I should be able to over ride the transaction, then why are you bothering to return it in the first place? You expect the gold seal quality and warranty, yet want to pay the budget price. You are an idiot.

5. The customer is not always right. The gentleman who coined that phrase didn't have to confront the level of ignorance, stupidity, and just plain bad manners that all retail workers are met with every single day. Complain all you want, every time you open your mouth, you advertize how stupid and ignorant you really are.

What would you do if someone treated your wife, daughter, son or husband that way? How would you react then?

So, the next time you attempt to bully someone in a store, think about how little you are going to accomplish, and how foolish you will look. The minute you walk out the door, we post your picture, warn all staff about your unruly behaviour, and tell them to call a manager the moment you return. I have no problem throwing you out of my store, and when you refuse to leave, one quick phone call, and you're under arrest. Win, win for me, so by all means, keep shouting and swearing and threatening. I have had 7 people in the last 2 years alone charged with uttering threats, or violating a trespass notice, 3 of them spent up to 6 months in jail. So, go ahead, do your worst.

And for all of you that are truly a joy to serve on any given day, let me thank you, for having respect for our staff, thank you for being humane, and thank you for understanding that this job can be extremely difficult. We are there to help, and we love every one of those moments when we share a smile with you. Because you see the idiots too, and you make it worthwhile, just by understanding. We do make mistakes, some of them bad ones. But we will make it right, if you let us. Because that is our job.

A. L.

P. S. You bet your # I am not going to schedule another cashier at customer service so we can process your returns faster. Don't want to wait? Then keep it, and leave.

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chevypride98
sand point, US
Jan 20, 2011 12:22 am EST

i agree with this posting one hundred percent. it always seems like customers want employees to give all or nothing, like thier oh so important. They dont seem to understand that whether they like it or not stores and companys still have to follow guidlines and rules, just because some big mouth wants to open his yap and yell doesnt mean the rules are all the sudden gonna change, im glad you posted this :)

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3:29 pm EST
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Canadian Tire refund/exchange policy

December, 2010 (not at Christmas time)Just purchased outdoor spot lighting and with help of sales person got the wrong one (not weather proof, it was indoor). Realized as soon as purchased. Had to go to customer service with receipt, then go get correct one, back to customer service. Rude service at customer service when I asked why Ihad to provide address, name, phone number to exchange (not refund) with a receipt. "You should have looked at the back of receipt". Then pointed to a hand printed small notice saying cashiers would not take abuse from customers (asking why is abuse?). I felt that what should have been posted was their return policy. I was treated with aggressive rudeness. I felt staff was using their don't abuse the staff information as a BAT against their customer. If they have fraud problems they should look at the staff. A customer with a receipt for an object just purchased a few moments before and only wanting an exchange should not be treated like a criminal. I of course will not shop Canadian Tire and will tell everyone I know or will ever meet why.

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Update by Jardash
Jan 10, 2011 12:44 pm EST

I know. You do know that it wasn't necessary to set it up that way? If everyone didn't just accept this type of answer they would quit setting up the program that way.

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camaro92
Burnaby, CA
Nov 27, 2011 7:30 am EST
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You can thank no one else but THE SCAMMERS AND FRAUDSTERS for making life HARD.

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chevypride98
sand point, US
Jan 12, 2011 1:29 am EST

i worked there for 8 months it was a disaster, i wish they would change their system, but unless every person that went in there made a complaint about the same issue nothings going to happen :(

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chevypride98
sand point, US
Jan 08, 2011 3:59 pm EST

wow u do know that canadian tire cant get into their returns system without a name and phone number and address, its just a mandatory screen in their program. even if u did buy it a few moments ago. just letting you know :)

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7:03 pm EST

Canadian Tire misleads consumers

Store mislead by specifing a product that was on sale, when I went to purchase they told me that wasn'nt the product on sale. I stated to show me the product to which the assistant manager showed me a completley different product. When asked if she was the manager she stated yes. After approx 10 minutes of talking about the 7 tags that represented the product I originally had she stated she would contact the store manager. I stated you told me you were the store manager. This is another misrepresentation of Canadian tires part with assistant mangers that lie. She then contacted the little man who was the store manager. When I brought up the issue of the product on sale in question being a reasonable customer who read the sale tag he stated that it was a misprint and it was not the actual product on sale. I laughed and stated he should take the 7 tags down and print them properly. Well he must have little man syndrome because he stated we will not! I stated you are then misrepresenting us as customers to a product that is not even on sale, furthermore I stated if I was to go and get any customer in the store they would also pick the item described in on the sale tag. The "manager Gord" stated that I was the 4th customer today to which I scarached my head and said well doesn't that show you. I asked him to let me purchase the item at cost of sale price to which he said I can't and won't while the "assistant female manager began to laugh. I am so dissapointed as a loyal canadian tire shopper that this will discourage me from shopping there in the future. Customer service from the manager and lying assitant manager has gone downhill and I can only imagine the poor staff and angst they must feel working for two idots like these! I would have been fine if they noted the misprint and took it down to fix but not being the first customer to notice this and the mangers having attiude? Good luck to this stores future treating people like this when walmarts around the block!

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camaro92
Burnaby, CA
Nov 27, 2011 7:36 am EST
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While the way they handled it was entirely WRONG, what you said about them lying in also WRONG in regards to the manager. You stated in your own message that you asked for a MANAGER. You asked her if she was a MANAGER and she said YES. Then when the situation involved a STORE MANAGER, you accuse her of LYING to you by telling you she is a MANAGER?

If you wanted a STORE manager, you have to say STORE manager. She IS a MANAGER like you requested and typed above

"I stated to show me the product to which the assistant manager showed me a completley different product. When asked if she was the manager she stated yes. After approx 10 minutes of talking about the 7 tags that represented the product I originally had she stated she would contact the store manager. I stated you told me you were the store manager. This is another misrepresentation of Canadian tires part with assistant mangers that lie."

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Kyle Newman
, CA
Feb 09, 2011 4:17 pm EST

This is totally not acceptable! I would escalate this issue to their head customer service office.

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2:51 am EST
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Canadian Tire poor service

My husband and I went to Canadian Tire today (Dec 20, 2010) to buy a fuse for the headlight of our car. Neither of us know much about cars so we didn't know what kind of fuse we would need or where on the car we would find a fuse box. The man at the parts desk was very helpful but explained that his system didn't have the info that we needed but we could bring in the fuse and the would match it. My husband explained that we didn't know where the fuse box was and the guy said to talk to service and they could tell us. We went over to service and we were explaining our problem when one of the mechanics interrupted my husband and yelled "headlights don't have fuses, sir." and stormed off. After visiting a GM dealership later that day we did find out that our problem was due to a blown fuse and headlights really do have fuses. I have heard many horror stories about Canadian Tire in the past but I thought that something this simple wouldn't be a problem. I guess they have poor service in every way.

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Michelle Sharp
,
Dec 11, 2006 12:00 am EST

I walk in to the store in Vancouver at 1st & Cornwall - 2 huge lines ups and only 2 cashiers open. Not a soul to be found to help anybody out. I persevere, get a bunch of things and wait at the front of the store in a line up for 10 minutes. Get tired, go to the back of the store. That cashier is doing a return... 15 minutes later, I am still in the line up. She has not looked up once to say "I will only be a few more minutes... or sorry to keep you waiting". I get tired and now go back to the front. 10 minutes later, I hear the cashier say to the guy in front of me that they now have a policy that any sale over $20 on Visa needs a drivers license. I have walked and have 2 Visa cards with me, no drivers license. I preserve... I now have an hour of my time invested in this store. The cashier has attitude and is policy driven. One of her peers tells her to go ahead and process the transaction but she is insistent on calling the manager (even though she has rung thru most of my items). The manager comes along and says "no dice - its our policy!"

So Cap Gemini - you may have implemented a CRM but that doesn't change the spirit in these stores. I actually think you want to go out of business! I can purchase thousands of dollars on the internet but not $120 at your store. No apology... no nothing. Just attitude. So clearly, the clerks passed the policy part of the training but have not yet participated in the Customer service part.

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Lahouari Nimour
,
Aug 26, 2007 12:00 am EDT

I needed a new tire to be installed at Canadian Tire store #2422025 located at Kippling Avenue and Kipling (Toronto). I asked how I have to wait, the employee who was filling the paper work said, around 25 minutes, he then left and another one came and finished the paper work. I asked him again how long I have to wait, he said, 45 minutes. When I told him that your coworker said 25 minutes he said that he does not know what he is talking about. I told him as long as it doesn't go over one hour it's okay.
I came back after one hour and fifteen minutes and the tire was not installed yet. I asked the same gentlemen that he said 45 minutes what is happening. He said that I may have to wait another 2 hours. According to him the only employee who is working inside the shop made an arrangement with the supervisor and he is going on lunch before now, and when he comes back there is another car that needs to be taken care of before mine. I told him that telling me that the wait time is 45 minutes and 4 hours is unacceptable. I asked to speak to the store manager. The employee picked up the phone and called the manager. The latest said that he/she is not available at the moment.

I find that waiting for 4 hours for a tire to be installed is not acceptable at all, especially when I made it clear that I cannot wait more than one hour. I finished by waiting for one hour and fifteen minutes empty handed without even an apology.

I would like that Canadian Tire head office to look into this matter and get back to me.

PS: From the paper work that I signed the employee that dealt with me is: Andrew Simpson.

The plate number of my car is AZRY471.

If you have any questions, do not hesitate to let me know.

Looking forward to hearing from you.

Sincerely,

Lahouari Nimour

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Perry MacGregor
,
Jun 07, 2008 9:42 am EDT

On May 21, 2008 at 9:am I phoned Canadian Tire at Park & Tillford in North Vancouver BC to find out how long it would take for them to switch my winter tires to summer tires. I had bought my Micheline Ice X tires the previous winter at the same location. I was advised it would be no more than one hour. I had my summer tires on rims as well as my winter tires. I was not advised at the time of purchase that a lengthy wait may be experienced. I experienced this same scenario last year.

Upon arrival at approximately 9:45 am I went to the Automobile Service Center to check in my vehicle. When the agent looked up my vehicle on the computer he advised it would be 4 hrs before the job could be done. I asked to speak to the Manager and he advised it was not fair to customers ahead of me. I advised him I had phoned approximately 15 minutes earlier and was advised it would be done in less than one hour. I requested to see their work orders to confirm the time of admission on jobs ahead of me. They refused.

After a heated discussion with me they finally agreed to change my tires within an hour as I was leaving for my home in Whistler, BC a two hour highway drive. Upon my arrival to Whistler I drove immediately to the nearest gas station as I felt something was not right with my tires. I checked all tires and two of them seemed low in air. I went to put air in the tire and discovered that the valve stem on one tire was jammed in behind the hub cap. I drove to the nearest auto repair place as the vehicle had to be jacked up to remove the hub cap to release the valve. I was advised that two tires were under the required air pressure. They did not charge me for this service.

Please clarify your policy on a no charge when a customer has purchased goods at your store.

P. MacGregor.

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G poole
kippens, CA
Aug 19, 2009 12:35 pm EDT

on august 11 i dropped off a pickup tire at the canadian tire store in stephenville and was advised the tire would be replaced on warranty.i was also advised that a tire would be coming in from the canadian tire store in port aux basques a distance of 160 Kms. after two trips to the store in stephenville and 8 days later i am still waiting for my tire. excellent service.

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michael jordan
Red Deer, CA
Sep 12, 2009 5:22 pm EDT

i just bought a bike from canadian tire on the south end of red deer, when i got it i never relized that it had a bent rim so i brought it back and asked them if they would replace the rim so they took it and apparently they rebent it, but when i got the bike back from repairs now the gears stick and the back rim is bent and the front rim is still bent there is this clicking noise when i pedal, i havent even had it for a week now and there telling me that its not coverd under warrenty, when it was 3 days ago, i cant drive the bike anymore untill its fixed and its my olny way to work, they wont give me my money back and they are refuseing to fix it,
i dont know how this is going to help me but if they dont fix it i'm going to have to take things into my own hands, , and if that happens it wont be good

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HonestEmployee613
Ottawa, CA
Feb 03, 2012 5:53 am EST

I work at a Canadian Tire Store in Ottawa, and I agree with all of the claims of bad service. We are told not to accept anything to be returned if:
it has been opened
it has been used, or "tried"
never to return air mattresses, heaters, electronics, humidifiers, or items without a receipt.

in the same day, I found out the manager of our auto service section has his car detailed, and fixed regularly, placing all the costs as "warranty work"

It is very upsetting knowing this, as I am cursed and yelled at daily by customers. It is not my fault, I am paid 10.25 per hour, which barely covers my rent, and doesn't even dent my university tuition costs.

Although customers are right to be angry about the crappy return policy, ask a manager. Don't get mad at the girl behind the desk.
We are just doing what we are told, and being yelled at really doesn't make us want to help you either.

from,
A frustrated employee

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Learn2Spell
Edson, CA
Feb 05, 2010 1:15 am EST

You are a dumb ### that makes employees want to take longer just to piss people like YOU off.

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paul fraser
Ridgetown, CA
Oct 20, 2009 12:09 am EDT

i pay our account on time and have not carried a balance on this card for years i spoke to a supervisor on oct 19 at approx 1155pm she was so rude and treated like a child that we will no longer be using your mastercard anymore the account was paid on the due date of oct 3 and you still charged me interest i have never had such bad service from one of your employees previously our card spends 15000 to 20000 dollars yearly and your employee andy just lost that unbelievable

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camaro92
Burnaby, CA
Jan 05, 2009 5:40 am EST
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You stupid idiot! ever heard of FIRST COME FIRST SERVE! Just because you called from your house, everyone who comes before you get there must WAIT for you to arrive and have your car done BEFORE theirs even tho they were first? GEE TALK ABOUT SELFISH!

I would have LOVED to have been the one you complained to!

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Judy Hefford
,
Nov 11, 2008 6:24 pm EST

I am trying to find out how much canadian tire money do you get in Newfoundland at the gas bars. When I was in Edmonton Alberta I would get 7 cents on the dollar.
Here in Clarenville Newfoundland gas bar how much canadian tire money do you get on the dollar.

Thanks
Judy

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Canadian Tire winter tire fiasco

In mid November I decided to purchase winter rims and tires for my wife's Pontiac Vibe. I looked around at some of the "exclusive tire" retailers and was disappointed with the price. I looked at CT to see what they had but was apprehensive as my previous tire buying experience with them (approx 15 yrs ago) was not a good one. I figured it was time to give them another chance. I looked at some of the tires they had on sale started to do some research finding that one was actually quite highly rated by several independant review organizations. I went to CT and inquired about purchase of 4 rims and these tires mounted and balanced stating I would pick them up and install myself when the snow comes. The clerk said that there were plenty of rims in stock, but the tires would take 2 weeks to arrive and this was acceptable to me. 13 days later I arrived back at CT to check on the status of my order. The same clerk stated that the tires were now on back order and would be another 4 weeks. He said I could contact the parts manager to learn more. Later that same day I spoke with the manager who seemed very helpful, concerned and apologetic stating that this mistake should have been caught much earlier. As the time frame for delivery was no longer acceptable to me the manager offered a more expensive winter tire for the same sale price as the previous ones and that they had plenty in stock. Unfortunately at this point they had no more rims in stock but said a new shipment would arrive in one week. After the week passed we were told the rims would be another few days and sure enough we were called after that time and told that the tires were mounted on rims and ready for pick up. My wife and I went to CT to pick up the tires/rims and were met by the parts manager. The manager told us that the tires were indeed in the store and mounted, but that he could not sell them to us. The reason he gave was that the speed rating on the tire (180km/hr) was too low for our Pontiac Vibe. He and another clerk then both "tried" to explain very unclearly that a higher speed rated tire was necessary. I asked if there was a written policy showing this requirement and they could not answer. At this point I had decided that it was futile to attempt to reason with these guys and my old bad feelings with purchasing tires from this outfit were nagging at me so we decided to leave.

I suppose if this CT was located anywhere near the Autobahn or on a continent that has 180 km/hr or higher speed limits I could maybe understand. I have since seen the exact tires I wanted to purchase on Pontiac Vibes and Toyota Matrix and they are only sold by CT.

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Canadian Tire poor customer service

In mid November 2010 I decided to purchase winter rims and tires for my wife's Pontiac Vibe. I looked around at some of the "exclusive tire" retailers and was disappointed with the price. I looked at CT to see what they had but was apprehensive as my previous tire buying experience with them (approx 15 yrs ago) was not a good one. I figured it was time to give them another chance. I looked at some of the tires they had on sale started to do some research finding that one was actually quite highly rated by several independant review organizations. I went to CT and inquired about purchase of 4 rims and these tires mounted and balanced stating I would pick them up and install myself when the snow comes. The clerk said that there were plenty of rims in stock, but the tires would take 2 weeks to arrive and this was acceptable to me. 13 days later I arrived back at CT to check on the status of my order. The same clerk stated that the tires were now on back order and would be another 4 weeks. He said I could contact the parts manager to learn more. Later that same day I spoke with the manager who seemed very helpful, concerned and apologetic stating that this mistake should have been caught much earlier. As the time frame for delivery was no longer acceptable to me the manager offered a more expensive winter tire for the same sale price as the previous ones and that they had plenty in stock. Unfortunately at this point they had no more rims in stock but said a new shipment would arrive in one week. After the week passed we were told the rims would be another few days and sure enough we were called after that time and told that the tires were mounted on rims and ready for pick up. My wife and I went to CT to pick up the tires/rims and were met by the parts manager. The manager told us that the tires were indeed in the store and mounted, but that he could not sell them to us. The reason he gave was that the speed rating on the tire (180km/hr) was too low for our Pontiac Vibe. He and another clerk then both "tried" to explain very unclearly that a higher speed rated tire was necessary. I asked if there was a written policy showing this requirement and they could not answer. At this point I had decided that it was futile to attempt to reason with these guys and my old bad feelings with purchasing tires from this outfit were nagging at me so we decided to leave.
I suppose if this CT was located anywhere near the Autobahn or on a continent that has 180 km/hr or higher speed limits I could maybe uderstand. I have since seen the exact tires I wanted to purchase on Pontiac Vibes and Toyota Matrix since and they are only sold by CT.

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Canadian Tire poor customer service

Last night Dec 9th we went into our local Bowmanville Canadian Tire and wanted to buy 2 snow tires for my husbands 4by4 Blazer. We were told that they only had 2 tires in stock...we said perfect that's exactly what we need. They said that it was against their policy to only sell 2 tires. They told us we either had to buy all 4 or none and since they only had 2 anyway...sorry we can't help you. Pardon? We are in your store willing to pay well over 200 hundred dollars for tires and you say No. I have worked in the retail business for years and not only did I not appreciate the way we were spoke to...I was taken back at the fact that I wanted to buy something and I was told NO. They told us if we wanted the tires we would have to buy them and put them on ourselves. Lucky enough my husband worked in the trade for many years so we left the store and even though angry went back this afternoon after my husband taking off his 2 back tires and driving them over in my car to get the tires and rims switched over. We dealt with the same people again when we went back today...got the same song and dance. Now they still have those 2 tiresin stock after waiting a half an hour for the guy just to look that up...my husband had to go over and get the model number of the tire before the guy could find them...clearly he was new. So finally the tires we knew were in stock from the night before magically appeared on the system...oh and did I mention we waited another 20 minutes while he went to try and find them. So great news...we have the tires...but sorry we are too busy to switch them over. Are you kidding me? My husband and I have now spent 2 hours in your store over 2 days and guess what still no tires. I asked for a Manager which didn't get me any further except made me more angry! So the way it was left...is they have the new tires and the tires they need to switch over...granted a little busier tonight then last night but all you hear on the phone is "first come, first serve" oh but doesn't apply for tires...give me a freak'n break. Now MAYBE they will have them done by 9pm closing time...we entered the store before 4pm it's not like we showed up at closing time. When my husband unloaded the tires from my van the guy was complaining how swamped the "tire" guys were...you would think that when you work on commission that you would want to get as much work in in a day to make the money...the time spent complaining you could have had one of my tires done. Canandian Tire will definately not be my first choice next time I need anything done to my vehicles. Clearly a frustrating experience.

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Jomoman
dddddd, CA
Jul 30, 2011 12:11 pm EDT

I hope you blow out your diff . Stupid woman . You do not install two tires on a 4x4 . Also you are very ego centric, other customers where already ahead of you . The reason they said NO, was because they would be responsible for installing only 2 tires on a 4x4 for the rear end damage to your 4x4 . Worn tires have a different outside diameter .

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Canadian Tire original nut bolt missing

A month ago I purchased new Toyota Corolla LE came with Alloy Rims and Tyres. One of my collegue suggested to put new winter tires. I chose Canadian Tire and made an appointment. Today service rep put Goodyear Nordiac alongwith brand new rims on the wheels and replaced all my original nut bolts with their Canadian tire nut bolts becsause nutbolt came with original rims do not fix with Canadian tire rims.
My concern is they have replaced the nuts and service rep told me that he will put all the original nut bolts in the Trunk alongwith new Original tyres on rims. When I came to my house and removed tyres from the trunk I found that out of 20 nutbolts, ONE original Toyota NUTBOLT is missing. Service rep never bothered to even count that he is packing all the nuts. If I checked it when I have to put back my summer tires in May 2011, what would happened? Thank God! I came to house and thought I should check it before I should put it in garrage.
I don't know when these guys will learn to offer good satisfactory customer service.
I will see tommorrow what the auto manager have to say about this incidence.

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A.L.
North York (Toronto), CA
Jan 19, 2011 5:06 pm EST

So let me get this straight, you ran to your computer, filled out this complaint, without even attempting to get the service manager to make it right?

You take the cake. Whiny little ###.

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Canadian Tire liars

My wife did bring our car in a CT in montreal for a tire change. After the change, they did pretend that our car battery was almost dead and that it would probably be impossible for her to get back home with such a battery !

She did not believe the CT guy, since that guy has told the same story to three others customers while she was waiting. She did come back home without problems and, few hours later, we went to see a mechanic we know and guess what ? OUR BATTERY WAS OK !

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Bob.g
Peterborough, CA
Jul 20, 2013 9:05 am EDT

The Canadian tire on chemong is trash the manager is rude and very unhelpful, this matter will be reported to a higher source the leum

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Canadian Tire - motomaster battery

In Sep. 2009 I was visiting Perth, Ontario and my battery conked out. I got in touch with CAA and they sent a guy over to start it. He checked and told me that the battery was almost dead. The nearest place to go to for a new battery, he said, was Canadian Tire, a couple of kilometers away. I drove there and asked for a good brand; they told me they only...

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Canadian Tire Battery replacement

In Sep. 2009 I was visiting Perth, Ontario and my battery conked out. I got in touch with CAA and they sent a guy over to start it. He checked and told me that the battery was almost dead. The nearest place to go to for a new battery, he said, was Canadian Tire, a couple of kilometers away. I drove there and asked for a good brand; they told me they only sold their own Motomasters. I had no choice at that point, other than driving a long way to another town, like Ottawa, and run the risk of the car stalling on the way. So, I agreed, and they installed the battery, which had a sticker saying " 2 Year free replacement".

Come Nov. 2010 and I'm having starting problems again. I look for the reciept from Perth but can't find it. I call them and they confirm that I did get a new battery in Sep. 2009, but added that I got it for free. It was my lucky day blah blah blah. I said how is that possible, why would you give me a new battery and let me drive away?

So, I go to my Bank ( RBC ) and they dig out the records for Sep. 2009 and there it was, the $ 139 plus which had been paid to Canadian Tire. I called back and faxed the proof of payment and only then did they confirm that I had paid.
When my battery finally gave way in Nov. 2010 ( barely 15 months later ) I called CAA again, and they sent someone over within 5 minutes. He checked the battery and said it was almost dead. I got Canadian Tire at Perth to fax proof of purchase to the Canadian Tire at Yonge and Church. I go along and they charge me $ 74.33, just over 50% of what the new battery had cost me.

I thought "FREE" meant "FREE". Not so with Canadian Tire. The fine print said that parts were free, not labor. So how did it work out to $ 74. About 20 bucks was the labor charge, taking the old battery out and putting a new one in. The other $ 50 was for checking the old battery, to confirm that it was bad. Not only did they not trust the customer, they also didn't trust CAA ( a Canadian, not a foreign organisation ).

Why on earth would I go in for a battery change, if it was working fine.

The second point, the replacement battery that they've installed only has a warranty for 9 months, since the first one lasted 15 months. So, I guess if this one conks out in 6 months, they will charge me another $ 74 and give me a new one, with a 3 month warranty.

What kind of people are these guys? I feel like using a lot of expletives, but I shall refrain.

The other experience I've had with them, is taking the car in for an oil change, and while I am waiting in the waiting room, some guy comes up to me and says the oil cap is missing. I tell him that is impossible. How could I have been driving the car around for thousands of kilometers without the oil cap. He tells me to buy a new cap. I said I'm doing nothing of the sort. So, after some back and forth, he goes back in. My car emerges after 15 minutes, ready to go. I ask what happened and the answer: Well, there's this new guy, he had misplaced the cap and he found it.

Not one ounce of decency, to say we are sorry.

I thought it was a good idea to buy Canadian and promote Canadian businesses, but Canadian Tire's policy I think, is to destroy any customer base.

For now I think I will not add another horrifying story about them, told to me by a friend.

What recourse do I have? Any advice would be welcome.

I can assure you I shall never go to Canadian Tire again. Unfortunately, in Perth, Ontario, that was the nearest Auto place.

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Canadian Tire poor service at auto centre

This is what happened to me at the Canadian Tire Auto service centre on the northwest corner of Queen St & Airport road in the city of Brampton, Ontario, Canada.

Today is Monday, November 1, 2010. I arrived at the auto service centre at around 5:10pm asking for an oil change. The man at the counter serving me has grey-white hair with a name starting with "M". This person is obvious an illiterate. He asked my car model twice before he got it right; then he got my name wrong; and lastly, the license plate of my car wrong. After he printed out the work order & I changed all his mess, I asked him how long it would take for the oil change & he told me 45 minutes. Then I sat in the waiting room and waited for my car to have oil change.

During the time that I waited in the waiting room, this is what I witnessed:
First, there was only 3 cars in the garage, the garage was not even full.
Second, there were only 2 auto mechanics / technicians working on the vehicles.
Third, one of the auto mechanics (he has blond hair with a mohawk haircut) kept chatting to a female CanadianTire worker from another department (she has blond hair & tattoos / drawings on her right arm). As one can see clearly, he is obviously not working on the vehicles inside the garage if he is chatting with another person outside.
Fourth, I asked another man sitting in the waiting room how long he waited here. He told me he only needed to change his tires to winter tires but he had been there since 4pm (he waited for over 2 hours by the time I talked to him).

Finally, it was 6:40pm & I could not stand it anymore because I was sitting in the waiting room all these times & I saw my car still outside in the parking lot exactly in the spot where I left it. After 1.5 hours, the auto mechanic did not even bring my car in the garage & did not even start the oil change.

I went to the auto service counter & asked the cashier why it was taking so long. She told me she is only an cashier & she knew nothing about the work inside the garage. There was no customer at the cashier at the time (because nothing was done in the garage so no one is paying money), but this female cashier did not make any initiative to ask other people in the garage about the long wait. She was just sitting there doing nothing.
Then I lined up at the counter again for the grey-white hair man who served me at 5:10pm and told me the job would be done in 45 minutes (which meant the oil change should be done at 5:55pm). He told me it was not his fault the mechanics were slow in the garage, that my extended long wait was not his problem. He then told me since they did not even start the oil change in my car yet, I can always take my car keys back & leave. This grey-white haired man did not tell me what position my car is in the line for the job, nor did he tell me how long more I have to wait so my car can start to have the oil change. His tone indicated that he did not care about my vehicle having an oil change or not; he did not care that I have been waiting there for 1.5 hours for nothing. To sum it up basically, he did not care about my business at the Canadian Tire at the northwest corner or Queen St & Airport road.

The grey -white hair man at the counter displayed extremely poor customer service, his tone & manners to the customer were horrible. First, he had poor communications with the mechanics/ technicians in the garage to result in telling me the wrong estimated time to have the oil change done. Second, he said very loudly that it was not his fault & that it was not his problem that I have been waiting for 1.5 hours with nothing done on my car. He has a very serious attitude problem because he would not admit that it was his poor communication with the garage mechanics that I have been waiting there. If he communicated with the mechanics properly, he would have told me it would require at least 2 hours for my car oil change instead of 45 minutes. Then of course, I would not have been waiting there for 1.5 hours, wasting my time, wasting my life away, plus I had to suffer through this horrible customer service .
I will make sure I tell all my friends about the poor service I received at the Candian Tire Auto centre & make sure none of them ever service their vehicles at Canadian Tire again.

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Hector Cano
Milton, CA
May 24, 2014 9:42 pm EDT
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Canadian tire in Milton, Ontario is the worst, they overcharge their costumers every time they see a chance to do it. Will never bring my car back for service to a Canadian Tire

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Canadian Tire misleading info and indecent conduct by an employee

http://maps.google.ca/maps/place?hl=en&rlz=1W1ADFA_en&um=1&ie=UTF-8&q=complaints+canadian+tire+ottawa+canada&fb=1&gl=ca&hq=complaints+canadian+tire&hnear=Ottawa, +ON&cid=[protected]

Canadian Tire Coventry Rd, Ottawa, Ontario Canada Store, Automotive Service Centre. Misleading information at the vehicle service centre‎ and employee misconduct - ‎ - Posted today - Tuesday September 21, 2010 @ 9pm est.

I took my van in to have it certified yesterday. A requirement of the certification was to have both strut assemblies replaced due to a broken spring on one side, one bad ball joint, a tire, a light bulb as quoted "license plate bulb". All tallied, 1600 dollars. I bought a tire and some light bulbs following receipt of a detailed quote of all that was required. I took it across the river to Gatineau to a private garage and had the one strut, ball joint and new tire put on. $390.

I took it back to Cdn Tire this evening around 6pm to receive the certification and was advised it wasn't the license bulb but the reverse rear bulb. I asked polititely if they could replace the required bulb free of charge, due to the error and misleading info provided on the quote. I didn't receive an answer from the service manager and I had to ask again when he handed me the certification for the vehicle. Not even an appology for their error was provided to me. I was rather distraught at this point, by the waste of time I experienced buying, investigating and returning a bulb I didn't need. Unfortunately I asked to speak with the F'g manager. The response from the automotive service manager was that he was going to throw me out of the store. He asked me what right I had swearing at him. I told him none. He then told me to shut my ###ing mouth as he proceeded over to the entrance of the store. obviously trying to intimidate me. He then walked back to his work area, got the general auto manager. The GM didn't show any remorse for the error as well and was not in agreement to replacing a $2.00 bulb free on my vehicle either. The same thing, no appology was offered for the error. YES, I was wrong for using the F word but boy do these managers at the automotive desk need a good lesson in how to treat customers and to be accountable.

I do intend on escalating this problem up the ladder.

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Canadian tire customer
Ottawa, CA
Nov 14, 2011 9:10 pm EST

I can’t agree more with the previous Canadian tire customer posted this review, The Automotive Service really needs restructure, first off, too many consultants at the front desk busy on chatting, organizing while the customers form a long line up, only to be greeted when one of the consultant feels like to serve another customer
When they talk, they show no interest to your question, they are impatient, lack of knowledge, they point at the price sign on the wall, told me here you go when I ask for what the remote automotive starter package
The Automotive Service Centre Consultant Peter even told “you don’t need this” I am happy I know them better before I take my car in, I will never ever do any business with them, I know they can care less, they have already enough customers buying, one individual means nothing to them

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Canadian Tire solar lights failure

Bought 2 Noma Pagoda Solar lights for $49.99. Lasted a whole 27 days, just long enough to lose receipt. I have bought $3.99 lights that last longer. Unimpressed with Noma and Canadian Tire.

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Canadian Tire service not performe as advertised

On 08 of August, 2017 I arranged to premium detailing package code no.: LH765N When I payed$199.99+TAX$26=$225.99, I was disappointed that they told me that all the mats are socking wet in my trunk of the car. I was told, that I have to dry mats and install them myself. I am living in condominium and I had to carry all the mats up and put them in my bathroom and wait two days to dry them out. After two days when I lifted from the bathtub there was 1.5lb dust and dirt under. I have to vacuum clean all the mats before I was able to install them back in the car. This is not enough, they busted spring away from seat on the driver side. I am only driver of this car. The seat was never moved. They estimated the damage that they cause: is reverse cable bracket broken (0.5hour), seat removal required to inspect further (2.0hours).
Six years ago I took the car to change the oil, they didn't install copper gasket on the cup. It cost me $60 dollars to clean the oil spill in the condominium's garage. When I went to complain they told me that something else was wrong. But surprise, surprise, before they touched my car there was no licking on my car for for years.
Please people if you care about your car, avoid using any service - doesn't matter how small - with this company.
As you see, you can clean your car yourself like I did and you can save aggravation and save $225.99.
Remember what Canadian Tire advertising is misleading.

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Pablo
, US
Apr 13, 2010 10:16 am EDT

My Noma Backup Power System 1800, which I purchased June 28 2017, stopped functioning properly and when I initially called too see what service was available and asked what the warranty period and was was told they would need a receipt before they could tell me anything. I tracked the receipt down and called back only to be told that it was past warranty and that there was no non warranty service available. I found it to be ridiculous that they sell a $500 item under their store brand that they can not provide support for and made me track down a receipt before they could tell me the warranty period. The only solution they had was to buy a new one or call the manufacturer. Based on this experience, I would not buy another Canadian Tire / Noma product again.

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sharon unruh
,
Jun 05, 2008 9:25 am EDT

In april past I bought 2 windshield wipers and june 3rd one of them fell off as I was driving down the highway on Vancouver Island. I had to pull over in the rain and take it off and drive in the rain to Canadian Tire in Duncan. One of the managers of the automotive dept. inasmuch told me if I didn't have a receipt I was out of luck, she gave me an 800 number and they they had the same attitude.

I then called North Vancouver where I bought them and again got blown off. It's raining today and I have dr's appointments and it's very difficult to drive even to go somewhere to buy a new one.

I am 63 years old and am not trying to scam anyone, I just want what I paid for. Shame on Canadian Tire for making me feel like a thief, it definetely will change my mind about shopping there ever again.

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Unknow123
Calgary, CA
Jul 07, 2010 11:00 am EDT

June 9 2017

I purchase a 4 new tires for my car at Country hill NE ( Calgary AB), 2 weeks later I keep hearing noise when I breaking at front break. Until 2 weeks later I found out (July 9 2017), there is 2 screw nuts were gone.

So I went back talk to them what happen, if the nuts didn’t tide a good job of course will fall out few weeks during the road, and I can’t believe they told me. “Chances someone try to steal your wheel at parking lot”, (Told by Sales person only)
I tell him my car always park inside my garage, my work place
Always have security monitor the parking lot. This can get me kill on the highway, also my car can be total lost)

I spoke with Assistant Manager, all he can do just screw 2 nuts back on my wheel and telling me to leave, and walk away. WITHOUT INSPECTION MY FRONT BREAK ARE OK AND ALSO this will affect lots of thing inside my car.

Never trust the car services in Canadian, I will spent more money my own dealer to let professional to fix from now on.
Worst services never get

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assasa
, US
Aug 12, 2011 3:54 pm EDT

My wife purchased a Solar Garden Light from the Canadian Tire store in Dryden, ON on February 24, 2017, with the intention to use it after spring arrived and the snow was gone. She removed it from the box and it would not take a charge. She tried new batteries, and it still would not work. We took it back to the store, with a copy of the credit card statement showing the purchase. The original receipt being thermal paper faded and could not be read. She wanted to trade it for one that worked. The “customer service associate” (a term that did not appropriately describe this person’s (Jocelyne) attitude) denied that she ever purchased the product at their store.

Essentially called called her a liar. Needless to say, a vicious argument followed and the “on duty” manager’s (Gary) attitude was no better. We left without a product that worked or a refund. Our advice is to avoid the Canadian Tire Store in Dryden, Ontario. Not one single cent of our money will ever be spent at this store with such deplorable service and anti-social employees.

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irishunion
ST.ALBERT, CA
Jan 03, 2011 1:36 am EST

Store mislead by specifing a product that was on sale, when I went to purchase they told me that wasn'nt the product on sale. I stated to show me the product to which the assistant manager showed me a completley different product. When asked if she was the manager she stated yes. After approx 10 minutes of talking about the 7 tags that represented the product I originally had she stated she would contact the store manager. I stated you told me you were the store manager. This is another misrepresentation of Canadian tires part with assistant mangers that lie. She then contacted the little trogladite who was the store manager. When I brought up the issue of the product on sale in question being a reasonable customer who read the sale tag he stated that it was a misprint and it was not the actual product on sale. I laughed and stated he should take the 7 tags down and print them properly. Well he must have little man syndrome because he stated we will not! I stated you are then misrepresenting us as customers to a product that is not even on sale, furthermore I stated if I was to go and get any customer in the store they would also pick the item described in on the sale tag. The "manager Gord" stated that I was the 4th customer today to which I scarached my head and said well doesn't that show you. I asked him to let me purchase the item at cost of sale price to which he said I can't and won't while the "assistant female manager began to laugh. I am so dissapointed as a loyal canadian tire shopper that this will discourage me from shopping there in the future. Customer service from the manager and lying assitant manager has gone downhill and I can only imagine the poor staff and angst they must feel working for two idots like these! I would have been fine if they noted the misprint and took it down to fix but not being the first customer to notice this and the mangers having attiude? Good luck to this stores future treating people like this when walmarts around the block!

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Annie Chan
toronto, CA
Jul 12, 2010 12:41 pm EDT

NEVER shop at the Yonge and Steeles location, rudest people, worst is the owner and she hires equally awful employees.
I called the store to ask about portable a/cs, they told me what they has and said that 4 were available, said I couldn't hold or pre-purchase, and they couldnt send to a store closer to me because they are individually owned franchises. I called again to make sure the product I needed was on the floor, person checked and I proceeded to store for purchase, arranging for childcare because of distance.
An hour and a half in traffic later, the store said that they had no such product and that I should just buy the next availble model--almost twice the price quoted to me. When I complained about the mistake to the Duty Manager, the owner came by and said the same thing, 'that's all we have', take it or leave it type attitude. When I became irate about the grief they put me through, and not a single apology or even apologetic, she called me 'barbaric' for raising my voice and told me to 'get out' (I hadnt used a single foul word or said anything remotely barbaric), she called security who threatened that he would arrest me if I didnt leave.
I asked for justice, an apology and a 20% discount for my troubles, and was accused of lying 'there was not mistake, you are accusing us', and threatened with physical force and an arrest. BUYERS BEWARE, they don't need to stand behind ANY corporate policies posted or otherwise (such as exchange/return policies and etc) because they are individually owned. And God forbid you should be upset by their incompetence and royal treatment.
I was shopping with my mom at Canadian Tire stores since I was in diapers, shame on them for losing an entire ONCE-LOYAL family of shoppers with such abusive treatment--they ganged up on me like I was a crook, instead of a potential customer who just wanted to buy the air conditioner I was told twice they had!

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NotAFan_CanadianTire
Kanata, CA
Oct 21, 2013 10:34 am EDT

Defective Candian Tire Batteries and the srervice hoops that you have to jump through.

I have a summer car. From May to October the battery is in the car and is used weekly. From November through April the car is in storage and the battery is inside the house on a Motomaster maintenance (trickle charger).

Each Spring I re-install the battery and the cycle continues. This year the batttery failed to start the car. I then boosted the car and the battery was able to hold sufficient charge to re-start the car for the next 2 days. I then charged the Motomoaster battery on my full-size Motomaster charger. After 15 hours it registered as fully-charged. Replaced the battery in the car, it held the charge for 2 days.

The battery is installed with a cut-out switch. Even with no load, the charge only held for 2 days.

Trip #1. Battery was tested for 2 hours, no fault found. Battery died after 2 days - Warranty still had 1 month to go
Trip #2. Battery was tested for 30 minutes, found to have low charge, advised to charge it before using - charged using full-size charger
Trip #3. Battery was tested for 5 minutes, no charge, advised to charge it - used full-size charger
Trip #4 Battery was charged for 15 hours, left on the workbench for 2 days - no charge - I was told there must be a ripple voltage problem with my alternator (at this point the battery wasn't installed in the car)
Trip #5 Reported the 4 previous visits. Was told to use a full-size charger not a trickle charger. I told them I did, they suggested trying the trickle charger
Trip #6 After using my Motomaster trickle charger, dead battery after 2 days
Trip #7 I was told that my charger must be defective and that batteries are rarely the problem. I then asked the service guy (a guy who I had not dealt with) to explain whether it was my Motomaster battery that was defective, my Motomaster full-size charger that was defective, or my Motomaster trickle charger that was defective? He said based on my analysis it was likely the battery but that my warranty had expired. I said really? He exchanged the battery and it has performed properly for the last 3 months!

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lucas wong
Maple Ridge, CA
Jun 08, 2009 5:38 pm EDT

I bought a truck off a guy that had 1700 dollars worth of brake work done three months ago. Now the back shoes are spliting theres air in the system and the brake fluid is black. When I went in to get the shoes replaced they told me that the waranty doesnt aply to me because I not on the receipt. This is the most outrageous thing Ive ever heard the waranty is good for 1 year or 20, 000 kms nethier of which have even come close too, now I have too replace shoes that are brand new out my own pocket canadian tire what a joke town dont ever go to them.

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Valerie Brick
,
Jul 21, 2008 5:57 pm EDT

I bought a yardworks ride on lawn mower from canadian tire and have not been able to get parts for it since I bought it I bought s/n 1A251H10339 model # 12AU609H515 and tried to get parts for 6 years a waste of money as far as I can tell I need the part numbers for all belts I have measured belts and had companys get them for me and have tried to get them from your dealers that canadian tire sent me to with the serial and model number and still cannot get them from them I need the drive belt and all other belts for this machine please help I do not feel any company should sell machines that you cannot get parts for, I want to stay with this machine but if I cannot get parts I guess It is time to go else where, some where with service.

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C. Benson
Ottawa, CA
Sep 24, 2009 12:26 pm EDT

We purchased a set of luggage in early September, 2017, which was advertised on the floor as being on sale.

My husband paid by charge card at the time, and did not check the amount charged at that time.

He didn't realize the FULL price had been charged until his charge card bill was received some time after the original purchase was made.

This same article of luggage had been advertised as being on sale in all fliers sent out by Canadian Tire since the beginning of September, 2017.

He went to Canadian Tire this AM, presented his bill of sale, as well as an accompanying flier. Canadian Tire refused to honour the SALE price which I find unacceptable!

This practice should be investigated, and customers reimbursed for overcharging of an item which is quoted as "BEING ON SALE" !

Canadian Tire In-depth Review

Product Range and Availability: Canadian Tire offers a wide range of products, from automotive supplies to home and garden essentials. Their inventory is extensive, ensuring that customers can find what they need for various projects and tasks. Whether you're looking for tools, appliances, or outdoor equipment, Canadian Tire has you covered.

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Customer Service and Support: Canadian Tire prides itself on its excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist you with any questions or concerns. Whether you need help finding a specific product or require assistance with a purchase, Canadian Tire's customer service team is there to help.

Online Shopping Experience: Canadian Tire's website provides a seamless online shopping experience. The website is user-friendly, making it easy to navigate and find the products you're looking for. They offer detailed product descriptions and images, allowing you to make informed purchasing decisions. Additionally, their online ordering and delivery options are convenient and efficient.

In-Store Experience: When visiting a Canadian Tire store, you can expect a well-organized and clean environment. The staff is readily available to assist you and provide guidance. The store layout is designed for easy navigation, ensuring that you can find what you need quickly. Overall, the in-store experience at Canadian Tire is pleasant and hassle-free.

Quality of Products: Canadian Tire is committed to offering high-quality products. They partner with reputable brands and manufacturers, ensuring that their customers receive durable and reliable items. Whether you're purchasing automotive parts or household goods, you can trust that Canadian Tire's products are built to last.

Return and Exchange Policy: Canadian Tire has a fair and customer-friendly return and exchange policy. They accept returns and exchanges within a reasonable timeframe, provided that the product is in its original condition. This policy gives customers peace of mind, knowing that they can easily return or exchange a product if needed.

Loyalty Program and Rewards: Canadian Tire's loyalty program, Triangle Rewards, offers customers exclusive benefits and rewards. By earning points on purchases, customers can redeem them for discounts on future purchases. The program also provides personalized offers and promotions, enhancing the overall shopping experience.

Community Involvement and Corporate Social Responsibility: Canadian Tire is actively involved in the community and demonstrates a commitment to corporate social responsibility. They support various charitable initiatives and organizations, contributing to the betterment of society. Canadian Tire's dedication to giving back is commendable and aligns with their values as a trusted retailer.

Overall Rating and Recommendation: Canadian Tire is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their excellent customer service, convenient online shopping experience, and commitment to quality, Canadian Tire is a top choice for many consumers. Whether you're shopping online or visiting a store, Canadian Tire provides a positive and satisfying experience. We highly recommend Canadian Tire for all your automotive, home, and outdoor needs.

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Canadian Tire contacts

Phone numbers

+1 (866) 746-7287 +1 (800) 387-8803 More phone numbers

Website

www.canadiantire.ca

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