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I purchased brand new battery for my car from canadian tire located on hasting street near commercial drive in vancouver BC. Battery found defective after 5 months or so. I went back today, Oct 3, 07 to the same store. They checked the battery and found that it was defective. I was told that the battery does not have ' DATE CODE on it and so it cannot be replaced. I asked them if it does not have the necessary date code then why was it sold to me. I think, I was sold sub standard and defective battery and was charged full price for the same
They agreed to give me new battery against payment of $ 50, half price since I misplaced my receipt. While they kept 2 hard copies of warranty / receipt with them and details can easily be searched on computer on the basis of my address/ tel # / credit card # OR by looking at condition of battery or the serial # of battery.But to my surprise, in this computer age wherein tons of data is easily accessible by giving search command, they declined to do that or did not want to share this information with me. I think, I have unnecessarily been charged again for the fault of canadian tire. They got rid of defective battery and I have to pay 1.5 times of charges and harassment. I suggest to refrain from buying from this store. I have sent a formal complaint to their customer services and would get back if they compensate my monetary losses.
Actually you are INCORRECT. Canadian does NOT keep ANY RECORDS of batteries. Batteries are handles by an outside source who deals with the batteries; Excile here in British Columbia.
When you purchase a battery, NOTHING is saved or recorded anywhere. You get a warranty card with the matching serial number. If you don't bring it in at the time of the warranty claim, there is NO WAY to trace the battery to the original purchaser. The BATTERY DEPOT REQUIRES ALL Information or the STORE will not get reimbursed. This is completely out of the stores control.
What makes no sense from your claim is how can they do a date code on the battery (for the 50%) if you claim there was no data code? There is something missing from your description.
How can you POSSIBLY LOSE the warranty if you put it in your insurance papers?
@ CRAPTIRE: You counterdict yourself in your own message.
"The manager told me that a 1 inch by 1 inch sticker had fallen off the battery and that he needed that serial number from the battery to replace the battery... However the serial number of the battery was clearly visible on the battery itself. I ended up not getting a replacement battery because of this sticker that was surely only put their because they know that after some water or snow gets on the battery that the sticker will peel off and they wont loose any money replacing a battery."
So a 1"by1" sticker fell off your battery (btw: there is NO 1" x 1" sticker on the battery that is kept ON the battery). It if were an eliminator battery, that sticker would be put onto the warranty card. You claim the sticker (assume the vent sticker) fell off because it contained the serial YET you claim the battery had the serial number? How does that make any sense?
The serial number is ONLY on the vent sticker so if the vent sticker is not there, then where are you looking? And if you say on the side of the casing itself you obviously SHOULD know that is NOT a serial number; if you are truely a mechanic you should have known this already..
I've had a battery from them for 14 years and the battery still looks in fairly new condition. If you don't take car of your battery then YES the sticker would fall off likely.
You won't believe this one... I got a bettery about 2 yrs ago that had a 3-year free replacement warranty. It died on me a few days ago so I took it in, they checked the battery & confirmed it was pooched. However, when they checked my info, they noticed that the battery was not recommended for the specific car I drive so therefore fell into the category of using the battery for things not approved under warranty. The thing is, it was one of the recommended batteries for my car at the time of purchase (a lady even helped me pick it out) & Canadian Tire changed that recently & they want me to take the loss. I think that's absoluely ridiculous & I am not done fighting with them yet over this.
Canadian Tire Battery Warranty is a matter of who gives up first, Usually the customer because he do not have the time to deal with these assh----
What I do in similar cases, I go back when there is different person and/or go to the other store. These details depend very much on individual person behind the counter. I experienced cases, where I was told: "absolutely not" and in other store they took the item back without question. The warranty is valid in any store (in this case Canadian tire) around, so I would go to all of them before I would give up.
Firstly, I'm a mechanic and own a few auto garages in Ontario and have done several thousands in business/personal transactions with Crappy Tire. I bought an eliminator battery from Crappy tire and it died on me... I brought it back to get a replacement with all the original receipts and warranty documents with the battery... Upon testing the battery to confirm it died... The associate came back and said we will replace the battery so he called his manager to authorize this. .. The manager checked all the documents and receipt and then checked the battery... The manager told me that a 1 inch by 1 inch sticker had fallen off the battery and that he needed that serial number from the battery to replace the battery... However the serial number of the battery was clearly visible on the battery itself. I ended up not getting a replacement battery because of this sticker that was surely only put their because they know that after some water or snow gets on the battery that the sticker will peel off and they wont loose any money replacing a battery. C'est la vie.. One things for sure.. I or any of my shops will ever buy anything from Crappy Tire ever again. Hope it was worth loosing thousands for a 100 dollar battery.
You didn't even have prof. of purchase. Your lucky to even get what you did. Do your really want these same people to track everything you buy? Come on!
Unless the battery was installed in the vehicle at a Canadian tire store there will be no record kept of your battery's serial number or purchase date. The battery guarantee and proof of purchase must be presented to warranty the battery.. Stores may opt to do the date code, but it us to their discretion and is not mandatory.
Technically you were lucky to get even that, customer relations has to authorize a date code AND THEY WILL MAKE YOU PAY ++++++++++++++++++AT LEAST+++++++++++++++++ 50% of retail price. Plus it is YOUR job to look after receipts. It says on the front of your battery warranty brouchere you received at purchase that this booklet AND your original proof of purchase willl be needed.