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car batteries damaged after 5 months!
I purchased brand new battery for my car from canadian tire located on hasting street near commercial drive in vancouver BC. Battery found defective after 5 months or so. I went back today, Oct 3, 07 to the same store. They checked the battery and found that it was defective. I was told that the battery does not have ' DATE CODE on it and so it cannot be...
Read full review of Canadian Tire and 8 commentspoor quality product!
Watch out when using the Canadian Tire electric car jack sold all over Canada... the pivoting support that contacts the car from underneath is made of cheap aluminum. It breaks in pieces as soon as you start jacking the car, leaving the whole weight of that side of the car on the slippery base that holds the cheap contact point.
Since nothing is preventing the jack from slipping away, the car can easily come crashing to the ground, or on your head or arm (if they are in the wheel-well) causing life-threatening injuries. I reported this to just about every car safety authority and auto club but the unit is still on sale at every Canadian Tire and nothing has been done about it.
Please contact me if you are injured and want to sue the company... they have been warned. So have the authorities.
David Remillard
[protected]@videotron.ca
canadian tire lawsuit
Canadian Tire Lawsuit Thursday August 2, 2007, I gave my car (199 BMW M3), a Haynes BMW service manual, and a new rebuilt alternator for Canadian Tire to Install. I also asked then to put my normal battery (left behind the passenger seat) back in the battery compartment. Canadian Tire Charged me $114.80 for the service to install the alternator and the...
Read full review of Canadian Tire and 12 commentsterrible customer service and warranties!
I went to a canadian tire store located in woodstock, new brunswick, canada and bought a yardworks mower on july 3, 2007, product #[protected]. Overall it worked ok... For about the first 10 minutes. I can fix it cause it's just an adjustment with the carburetor and maybe have to replace the spring, but that would void my warranty. So I took it back on july 19, 2007 and asked if I could have it replaced. They initially said, "oh, it's got a 7 day return policy only." I asked to see the manager for this department at this time. They were very quick to respond, i'll give them that. I told him that all I wanted done, was to either have it fixed or replaced so I can mow my lawn tonight. He said "you should have called to give advance notice before coming to the store". I responded that I also have to work for a living and cannot just leave whenever I please. I mean, I arrived a 5:00 pm and he said that this time was for shoppers only and not returns... Bad customer service right from the start! He tried to make it look like it was my fault for not arriving on his preferred time. He looked at the warranty and said that because it was over the 7 day policy that I couldn't get it replaced, even though I had my receipt. He also said that no one wanted to buy a mower that doesn't work, well neither do i! He kept asking me, what do you want me to do about it... Canadian tire... You had better get some competent people to work for you! I already said, either get it fixed or replace it so I can mow my lawn. Come on, should I have to buy a product and have it fixed right away? I should have got them to fix it as I was buying it. They made me wait 30 mins and kept saying there's noting they can do... What happen to 30 day return policy! Well, I guess that's up to me and you to figure out. So I called the hotline and they said it's up to us consumers to find all the details about warranty before we buy something. Even if they change the policy to something like 7 days, they don't have to notify us consumers. Well, in conclusion, the man didn't hear a single thing I was saying because he asked me repeatedly what I wanted him to do... At this point I gave up because it had gone on for over 1 hour. They wouldn't even let me return the product because it would be at "their expense". Well canadian tire, you expense is gonna cost you more than $300 dollars, because we are the consumers and without us, you're nothing. We share our experiences with each other and I guarantee you'll see a loss in sales... On sale for canadian tire = "once you buy it, we wash our hands of it, please come again". And by the way, I know you just wash these things up and resell them or write them off, I should know, i'm in the business of writing programs you and other companies use for this stuff... So good try but they can't pull the wool over my eyes...
I'll never shop there again!
it simply does not cut the grass properly!
Bought the Yardworks Cordless Reel Lawnmower (model [protected]) in May 2007 from Canadian Tire in Winnipeg. Used it twice before I realized that buying this mower was a great mistake. It simply does not cut the grass properly. Called customer service to voice my complaint and was told that I could not get a refund or exchange because it was used. Sent an...
Read full review of Canadian Tire and 89 commentsrude service
Just had an argument with the supervisor at my local crappy tire (Alliston, ON). I returned the paddling pool I'd bought for my 1 year old son for the second time due to it being faulty. In the middle of sorting out my refund, the assistant asked if I had my 30c canadian tire money. No, I said - what do I need that for when returning a faulty item? She said in that case, she'd have to knock 30 cents off my refund! I asked if she was joking and a supervisor was sent for.
Apparently, even though they give you the canadian tire money without you asking for it, they expect it back when you return an item, no matter why! I argued that as it was a free item they were giving you, they shouldn't expect it back. She said it was just the same as real money. What if it were lollipops they were giving away? I said. Would they expect them back, as the principle's the same? Apparently not. I left 20 cents out of pocket and an EX-CT customer...
First of all, it was 30 cents - the 20 cents was a typo (so no contradictions). Secondly, these are COUPONS. Even crappy tire management call them coupons. If when I went to Zehr's they gave me a $10 off my next purchase voucher as I went through the checkout, if I returned something due to it being faulty, would you expect them to ask for their voucher back or knock $10 off your refund? THEY ARE NOT REAL BANK NOTES! There are no signs anywhere in the store stating this policy. Third - I returned a faulty item (TWO faulty items in fact). Good customer policy should state that in such a case they should waive the coupon return. They didn't and with hindsight I should have asked for a refund on my petrol money due to me having to drive to and from the store twice.
Fourth - Johnny C - no need for insults, is there...
I attampted to purchase a stack-on safe at the Canadian Tire in Windamere in Edmonton. The safe is in the exit area of the store and was on sale for $499. I needed to talk with three different people before I could actually try and pay for the safe. I was told to go to the loading doors around the back to have it loaded into my vehicle. I waited for over 30 minutes. When staff finally came to the door they told me that they didn't have any safes left. I asked if they could call another store and was told that they are all independently owned so I wouldn't get the same price. They offered the floor model to me but they didn't have the combination to the door so they 'could try phoning me next week if they can find the combo'. (I'm not kidding - they thought I would take it home without any way to get into it) I then had to back around to the front of the store to get my refund. That's when I noticed a sign saying that Canadian Tire will meet any competitors price. Apparently they can't even their your own bloody price across town! After this 45 minute shopping 'experience' I will be sure to avoid Canadian Tire at all costs in the future.
Does nobody except the original poster see that if Canadian Tire is scamming 30cents off of each return, every day, throughout the entire country, they are clearly STEALING money from consumers and keeping it for themselves? Lee is right, despite calling this 'money', it is a coupon for a discount off a future purchase. It's not legal tender, protected by the mint, and cannot be charged for.
What makes matters worse, is that Canadian Tire has no process in place for refusing the money. This is a mandatory program to enrol in with no option to opt out. A definite scam that needs to be dealt with. Don't be fooled by the low consequences of 30cents. I argue it is far more common that Canadian Tire is stealing from consumers, than it is that people are buying and returning thousand dollar items purely for the purpose of Canadian Tire money.
Watch out to where you go to change your seasonal tires! I went to the Canadian Tire in Brampton's Trinity Common last March and again in November 2008. It was suppose to cost me $26 and it ended costing me $145. They told me the wheel stud was spinning and had to be replaced. They also said that whom ever had changed my tires last, had over torqued the wheel nut. When I said they did it, they quickly changed their story. I've spoken to Service and Store Managers and they do not want to take responsibility for what happened. I will never take my car to CRAPPY TIRE again!
UPDATE: After emailing Canadian Tire, the message made it's way down the store owner in Windamere. He more than compensated by tracking down a safe somewhere else in town and delivering personally to my house. It turned out to be about the best customer service I've ever received! Thanks Jim! (I had to post this update in comments as complaintsboard won't accept my password, won't email a new one and there doesn't seem to be anyway to contact them.)
hahaha they straight up lied to you, i worked at ct for over 8 months and i know for a fact that if their out of stock even though they are independantly owned they can get stock from another store and sell it to you for the same price, they just have to show proof (sale tag or shelf tag) of what their instore price was. Im so glad i quit working there, they dont even know their own rules :P
I went into Canadian Tire today, in Gananoque Ontario. There is an employee there i feel is harassing me, this is happening due to something that happened off work campus, and i don't feel it should be brought to work. I don't even want to go into Canadian Tire anymore, due to the way i am treated by this girl, and other employee's when she is around. I was wondering if there is anything that can be done?
I went into crapass tire in Wainwritht Alberta the servus was rude and when i asked for a item that was in the flyer (for this week )... i was told they did not have that item in...how *ucking stupid is that ###...this is not the first time it has happen eather and when did they stop giveing rainchecks on items...every time i go in to the store they never have it or it is discontinud or it isnt comeing in and they dont know if it is comeing in and the staff they hire needs to go to some sort of course to learn how to behave with the costomers and take some aditude classes to learn how to deal with the public ... as far as i am concerned i have gone into crapy tire in wainwright alberta and if i go to any others ity will be a cold day in hell...sincerly Tony B W Ward
i went to canadian tire store in mississauga dixie and there is a manager there and she thinks she knows it all and she should not be working with the public at all...
she has bad customer relations with customers and does not know how to talk to them either ...She works in seasonal and also in houseware ...
SOMETHING NEEDS TO BE DONE WITH THIS EMPLOYEE YOU HAVE AND SHE SHOULD BE SPOKEN TOO ...
I had a similar experience to the original poster; purchased something, then returned it and had the CT money deducted from my refund. I was highly annoyed - even wondering if this was legal, because they're essentially charging you real money for not having fake money.
On their receipts and signs, it says you have to return the CT$ but it doesn't tell you what the consequences are - it doesn't say "...or that amount will be deducted from the refund." I think that is the primary source of my irritation.
Now after reading the above comments, I see this all in a different light. Here I was concerned about my petty little $100 purchases and 50c in CT$, I never thought about buying/returning something worth $1500 and keeping the CT$ from that. So I guess I do now see the logic in requiring the return of the CT$ with the item. Thank you to David Beck for pointing this out.
On the other hand, I still think their signs should have the consequences for not having the CT$ clearly stated.
Canadian Tire has been issuing "money" since I can remember. Why is this suddenly a big deal?
My complaint concerns customer service, or I should say the complete and utter lack of customer service. I have just this minute returned from my local CT where I went to purchase a replacement Dremel. I asked two clerks and neither one of them had ever heard of a Dremel. One clerk at least tried to find out, but the other one just shrugged his shoulders and went on his merry way. I then found a third clerk and asked to speak to the manager, she said "Oh yeah" and then walked away to go and gossip with a colleague. I was ignored. I then spent 20 minutes trying to locate someone who would and could assist me, only to have him repeatedly answer his ringing phone. I was finally able to purchase my Dremel, but the way I was treated left such a bad taste in my mouth that I am going back to CT tomorrow to return the Dremel, together with the 70 cents in CT money. This kind of lousy service seems to be the norm in the Chateauguay, Quebec store, at least for the English speaking customers. I shall just go to Rona from now on.
poor policy and bad customer service!
I purchased a Yardworks Cordless Reel mower part [protected]. I used it twice and found that it did a terrible job. It left 30% of the grass uncut. I had to borrow a lawn mower from someone and had no problem with the grass. 31 days after purchasing the mower (they have 90 day return exchange the receipt says, with original packaging and receipt - which I...
Read full review of Canadian Tire and 29 commentshorrible service - I will never shop there again!
I went to a Canadian Tire in Vancouver, the one located on kingsways and across from the blockbuster. I was there to purchase a new door lock for one of our suites downstair. My boyfriend any I have gone to Canadian Tire before and we usually receive bad service, but this was the worst. We walked into the store and spotted an employee. We asked where we could find the door locks and he said he had no idea. Fair enough. We wandered around and were able to find the locks. Looked at a few and found one we liked, but it was behind a lock cabinet. We went to look for someone who would be able to unlock the cabinet and just a few rows down there was someone there. We asked if we could get some help and he said no it wasn't her department. Okay fair enough. She sent us to someone else, same thing "it wasn't her department" . she then sent us to someone else, same thing " it wasn't their department". I went to the customer service desk and they paged someone for me and told me to wait there. so we did... no one came. and again we went back and they paged again... no one came. At this point my bf was getting angry. Finally a lady came and said that she was in charge of the people on the floor and that she would be able to help us. Then my bf said to her that she needs to get better staff or train her staff in customer service. He said that this was ridiculous having to wait a good hour to get service. He went on to say that this was stupid and the employees and the company are the worse he has dealt with. The lady got really upset and started yelling back in defense and then... she told us to F*** OFF... wow we were taken back... my bf yelled back and said that she needed to watch what she said... she said " you know what just F*** OFF". we walked away and went up to the front to talk to a manager... and guess what we had to wait, she paged twice and no one came. We were angry and we just left it took us almost 2 hours before we could leave the store empty handed. Thanks Canadian Tire thank you for your customer service. I will never shop there again.
I will NEVER go back to ANY Canadian Tire Auto Center to service my cars anymore, NEVER, EVER.
I bought a set of winter tires (Goodyear) at this Lasalle store and have them installed and I felt the vibrationg on the steering wheel. I went to Honda's dealership to check, and I was told that three out of four tires needed to redo balance, the other one (the right rear tire)"has wobble", not workable, have to be replaced. The mechanicians at Canadian Tire not only did bad job on balancing but also failed to notice the tire defect.
There are some good reasons that the mechanicians at Canadian Tire are SOOOOO bad on both experiences and skills. First of all, many of them are trainees, they just started to learn to repair, and they learn their skills and making errors right on your car. Just like Canadian Tire's Commercial says "I will start with you!". Second, they work on many different cars, cars that made in different countries, different brands, different models, how can you expect them to know all the requirements and specifications of all cars? It is IMPOSSIBLE.
So I went to the garage to claim my warranty repair and exchange. The employee who served me did not want to admit the problem at beginning, untill I showed him the service report from Honda. When I bought the new tires, they charged $11.96 +tax without informing me for inflating the tires with nitrogen gas. God knows what they really put in the tires. We all know that 78% of the air we breath is nitrogen. When they finished work on my CRV, they did not give me the original receipt back, which is the purchasing of the one set of tire and wheel, plus extended warranty, total $713.
When I got home. I realized that they did not put my wheel lock key back to my glove compartment. Having no other choice I went back to the garage the next morning. The employee gave the key back to me without apologize, not even a "sorry", no surprise either. It seams that this kind of things is very normal to them.
The same Canadian Tire garage, 6 years ago. I had my Honda Civic serviced there before winter coming. I requested a engine oil change and intallation of winter tires (already on wheels). The coming spring, when I want to change the four season tires back, I found out that they were still on my car, the mechanician at canadian tire did not install the winter tires on last autumn at all. I was driving the whole witer assuming had winter tires on my car. I know, I know, I did not pay attention. Because back then I trusted them. I thought they were professional. Believe me, they are not professional in any way.
Do not risk your life, do not service your car at canadian tire.
HaHa. That's why no one came to help you. They were probably talking about you in the back and laughing.
By the way, I'm sure you're one of those people who "spend thousands of dollars a year here and I won't be ever shopping here again!" Well good for you. We'll be GLAD to escort you out and pray for those people at Home Depot where you're probably going next.
Good Luck getting service anywhere if you act like that.
Agreed. This story sounds a little fishy to me. .
Customers tend to make things up to ...
a) get piety treatment
b) get special attention
c) believe that they will somehow have the employee in trouble
d) they are simply lifeless
By the way.
Canadian Tire is welcome for their amazing customer service abilities and hopes that you never come back to shop there again as your ### and yelling must have made shopping irritating for other customers.
Have a great Day.. thats what i would have said to your boyfriend...!
BULL... Sorry but you either are completely lying, adding in stories, or have that store confused with another location.
There is only 1 FEMALE MANAGER at that location and she is NO WHERE CLOSE to being that type to Swear like that.
And the bit about staff not wanting to OPEN A SHOWCASE for your because it's not their department? BULL again! Everyone has keys. It's not a special department requirement.
Principle learned here? Canada sucks.
discouraging the return of products!
I shopped at Canadian Tire for the last time this weekend. I went to the Canadian Tire on Cambie in Vancouver to return a tool I'd bought. I brought my receipt, but in order to return it I was asked for photo ID, which I didn't have. Even though I had credit cards with my name on it, the clerk and the store manager refused to allow me to return my...
Read full review of Canadian Tire and 23 commentsbad customer service
Hi all. On April 10th 2006 I purchased battery from the Canadian Tire in Port Coquitlam B.C. for my motorcycle. On July 28th 2006 it died, lasting only 15 weeks. I was quite a ways from home (2.5 hours) or a Canadian Tire when this happened, so I had to purchase a new battery. The store offered to hold my battery for a while incase I was able to pick it up. I was not able to get the battery myself but a friend was passing the store on her way to my place and brought it to me, that was October 20th 2006.
On Sunday the 22nd I went to the store with the battery and receipt. I spoke with an associate in the store and was informed the warranty had expired 10 days earlier so she could do nothing for me because if she did it would come back on her as the warranty had expired at midnight 10 days earlier. She suggested I phone the next day and talk to one of the managers, Sean. I spoke with Sean on Monday the 23rd and basically all he said was that since it was past the 'magic date' they could do nothing as the store would not be reimbursed and they would lose money on it. That same day I phoned Canadian Tire's 800 customer service number to see if they could help. All they did was repeat what Sean had said, if it's past the magic day, then they would do nothing for me.
Yes I know that the warranty was technically over but for a few short days they are willing to lose a customer ? The money they may have lost on the battery would have been made up in short order with my future purchases as I in the store weekly. They will be losing a lot more because they chose not to provide good customer service, or any customer service for that point.
There is NOTHING Canadian Tire sells that I can't get else where. In fact the battery I bought from Discount Battery Warehouse replace theirs was $15 cheaper and has double the warranty.
I WILL NOT BE SPENDING MY MONEY AT CANADIAN TIRE ANY LONGER.
The complaint has been investigated and resolved to the customer’s satisfaction.
Canadian Tire corperation has extremely poor phone service for years now. I do my best to buy elsewhere due to this. Part source as well is just as bad.
At 7:45 PM they kicked me out of the store claiming they are closed although I asked when they are closing and they said 8 PM. Very rude and unprofessional. When I told the manager, I guess since he is not wearing uniform, that I will be filing a complaint he said I don’t give a sh#%*, you can complain to whoever you want.
Racists manager and security at locations. Accusing black customers of swapping drills when the customer had no drill. Disgusting company. The people you hire represent this company
Just bought a soccer cleats today and when i reached home i can see that it is a product that is returned and also some dirts in it. Not so happy .
Mastercraft welderReceived a Mastercraft welder for a Christmas gift after using on and off for a couple months it died would like to have it replaced.I tried to start it it would not start.checked it out would not start MasterCard flux core welder 60 80 a\120v can not get bill as brother-in-law has passed way please fix it OR replaced
May 8th 2023 at 11:50am I saw a trucker in a Candian tire truck throw garbage out of his window while driving. It was an Ontario license plate with the number S27 23B.
https://vm.tiktok.com/ZMNnR5qNh/
I whent to canadian tire this morningto buy a double wireless charger the day before they tell me they have it in the back but they will be on the floor this morning i go this morning and now they say they did not receive the double wireless charger and its in the flyer this is fals advertise if you dont have it dont put it in the flyer
The responsible were rude and give not much information like they didn't care at all.
So I've bought my four winter tires somewhere else, and I'm thinking in cancelling my Canadian Tire Master Card Credit Card.
This was a really bad experience.
No chashiers no business from me ...sure you can figured out what iam taljing about..
Overview of Canadian Tire complaint handling
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Canadian Tire contacts
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Canadian Tire phone numbers+1 (866) 746-7287+1 (866) 746-7287Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone numberOnline Customer Support+1 (800) 387-8803+1 (800) 387-8803Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone numberCorporate Customer Relations - English+1 (800) 565-3356+1 (800) 565-3356Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone numberCorporate Customer Relations - French+1 (888) 727-7478+1 (888) 727-7478Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone numberCanadian Tire Roadside Assistance+1 (800) 459-6415+1 (800) 459-6415Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone numberOptions MasterCard+1 (800) 226-8473+1 (800) 226-8473Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click up if you have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone numberMy Canadian Tire 'Money' Program
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Canadian Tire emailscustomerservice@canadiantire.ca100%Confidence score: 100%Supportmastercardcustomerservice@canadiantire.ca77%Confidence score: 77%support
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Canadian Tire headquartersPO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
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Having grown up calling Canadian Tire, "Crappy Tire", due to poor quality of products I vowed never to purchase from them again. However, after a new flagship store opened up in Richmond Hill, I thought that I would give it another try. Over the past 3 years, every product that I purchased from that store was damaged upon opening the packaging, or broke within 30 days of use. My latest purchase, that of an electric fireplace was no exception. Just over 60 days of use, the product failed to operate. It was a gift, so that made it even more embarrassing! After contacting the manufacture, as per instructions included with the product, a replacement part was shipped ; however, did not match. Further inquires concluded that the fireplace was built in 2007 and parts were no longer made for it. So, my story is this: I purchased an electronic fireplace in 2010 (just 3 months ago), which was clearly an end-of-the-line that Crappy Tire had no problems selling in their store. They probably made a huge profit on this clear-out item, which they sold for full retail; and accepted the fact that support was no longer available.
i dont understand why people claim the products from canadian tire are crappy. for 1, the only brands that are canadian tire owned are job mate and mastercraft, so i agree on them being crappy, from experience. But everything else in the store is a brand or product u can buy at any other store meaning any store could have gotten that one faulty product, you just happened to get that one defect from canadian tire, they dont deserve the bad reputation they get.
I bought an electric AC/DC cooler at CTC and the cold water I put in in the morning was colder than when it was at the end of the day, it didnt work worth a damn
Canadian Tire is selling more and more cheaply made products or should I call it Junk. It is very close now to becoming similar to what the dollar stores sell.. This past friday we bought 3 folding lawn chairs marked down from 12 dlrs to 6 and change. All three were broken that evening, with the plastic brackets breaking off and the metal rods bending. They were used with care by averaged weight people. Today I had to use a box fan to dry some water off the rug in the living room. I had bought the fan at Canadian Tire last year and used it only a couple of times. I accidently hit it with my leg and it fell down flat onto the floor while running and 2 blades just snapped right off in seconds. My lesson learned... no more crap for me from there.