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1.3 1132 Reviews

Canadian Tire Complaints Summary

95 Resolved
1034 Unresolved
Our verdict: If considering services from Canadian Tire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canadian Tire reviews & complaints 1132

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3:22 pm EDT

Canadian Tire overcharged and very poor service

I took my 2004 civic in to get them to replace the wheel stud a $2.97 part and was quoted 1/2 hour which should come to about $50.00 when i returned to canadian tire an hour later they said it took 2 hours and charged me $200.00. I phoned the manager and he said them are the rates and there is nothing he could do about it and then hung up. I phone about 15 other shops and most of them said $30.00 max highest was $50.00.

This is absolutely ridiculous. I hope everyone stops going to canadian tire.

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Chris Oliver
Turin, CA
Jul 07, 2009 8:58 am EDT

Yup, Crappy Tire really does suck for auto service. I took my car in there about a year ago for an oil change and plugs. $25 for the plugs, $30 for the oil change...and over $250 in labour/shop fees. The idiot doing the oil change actually forgot to put the plug back in the oil pan before pouring in the new oil, so they double charged me for oil, *and* charged me labour on said ### cleaning up the mess he'd made. Went straight to the manager after getting this ridiculous bill, and he flat out told me "Too bad. If you have a problem, don't come back." Needless to say, I haven't.

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Biccus
Langley, CA
May 19, 2009 3:04 am EDT

Canadian Tire has the WORST service I've ever seen. Everytime I go there I walk out 5x more pissed off then when I walked in. The car parts department is a JOKE in every way I can think of. Between the looooooooong waits in line, the very slooooooooooooooow inept people working the counter, its almost like the staff hates there job, are they getting min. wage or something? Seriously, AVOID CANADIAN TIRE AT ALL COSTS!

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7:40 pm EDT

Canadian Tire replacement key!

After purchasing a Yardworks lawn tractor I was unable to have a spare ignition key cut for the product. The tractor was bought at this location yet they were unable to cut me a spare key or tell me how to obtain one.

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Ashley
Winnipeg, CA
May 22, 2008 12:05 pm EDT

Canadian Tire does not carry every key in the world. I doubt they had that type of key, if they did I'm sure they would have cut it for you. Think about how many keys they would have to stock in their store just hoping someone buys a rare one eventually so they won't loose their money.

ComplaintsBoard
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9:33 am EDT

Canadian Tire Lied about dead car battery

I made the mistake of purchasing a car battery from Canadian Tire, foolishly believing that they would honour their 3-year replacement warranty. After 18 months the battery would not hold its charge, so I took it into the store to get my free replacement. The fellow at the counter looked at me and condescendingly told me that it was empty and needed to be charged before testing. I told him that of course it was empty; it wasn't holding its charge. That was why I brought it back. After about a half hour of charging he informed me that the battery was perfectly good and that I should have the alternator and voltage regulator checked. Three days later the battery would not charge at all, even with my battery charger. I had to call a tow truck to jump start my car, and I elected to take it to the dealer for service, as it was time for its oil change anyway. The dealer performed an AVR test and told me that the battery was dead and that it should have been fairly obvious from the voltage spikes during charging -- meaning that the Canadian Tire guy had lied to my face. The alternator was perfectly good. I had the dealer replace my battery. Between the AVR test, new battery and tow truck I was out over $200. I angrily went back to Canadian Tire and showed the manager the invoice from the dealer, and that I had brought the battery in for testing, and was told that my dead battery was still good. I felt that at the very least I should get a refund on the original purchase price of the battery. All he would do was give me a replacement battery -- which I no longer needed.

The moral of the story: do not buy a Canadian Tire car battery. Their warranty is not worth the paper it's written on.

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dabambz
Richmo, CA
May 05, 2011 1:44 am EDT
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@Ak The battery is drained and there was a 3yr replacement warranty. Obviously there would be some signs of wear and tear being there in 18 months. As long it wasn't abused(ei: dropped, hit with a baseball bat etc) then I think it's fair to say that the battery should have been replaced under warranty.

PS: Calling someone a ### does not make you more right

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bob
North Vancouver, CA
Feb 02, 2009 4:04 pm EST

i just dont know why people bother to shop at Taiwan tire... [censored]tty service, crappy products and bad return policy...

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WoWPlayer
Adamant, US
May 07, 2008 8:00 pm EDT

Read the back of the receipt ###. It says return if in original condition. Is it in original condition ###?

ComplaintsBoard
D
9:31 pm EDT

Canadian Tire refuse to returen electric bike after 2 days

I bought an electric bike at Canadian tire and was totally unhappy so I went to return the product after two days.
They refused, first the girl that works at the counter looked at a book and said that this is non returnable - when I asked her why it's not on my receipt or why I wan not informed before buying it she said "our return policy is none of the customer business"
I spoke to the manager and got a negative answer.
The next day I spoke with the owner who called me a layer and that her employee told me its non returnable.
This product is available to purchase on line with no note what so ever about no return so what if I would buy it on line what excuse they use then?
Also the owner said that on the receipt there is a condition "some restrictions apply" - well that mean that they can get out of any warranty or return for any product.
Beware of this ### tire and DONT ever buy from them.
I'm going to court with this guys and a picture I took from the store saying "we stand behind what we sell & easy returns save your receipt"
This is the worst service I found in Canada and suite 3rd world countries and not the 2nd large chain here.

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honor your satisfaction gaurantee
Richmond, CA
Apr 08, 2009 4:42 pm EDT

I had the same issue as well, i call called head office and was given the "its up to the general managers discretion". I then called the manufacturer of the bike. I was told they are fed up with Canadian tire not honoring the manufactures "satisfaction guarantee". The general manager of Canadian tire called me and very kindly requested i bring the bike back. He would not give me any indication of why the sudden change of heart, even after fully being aware of 3 stores in GVR denying my return.

I would call the manufacturer. Original condition - yes, but if they honor the satisfaction "guarantee" the item if returned in "sellable" condition should be accepted. It was for me, granted it took 6 phone calls and 5 visits in total to 3 different stores.

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WoWPlayer
Adamant, US
Oct 29, 2008 9:47 pm EDT

Uno momento idiots.

Sue canadian tire? Every time I buy something it says on the back of the receipt "in original condition". So you three idiots 0 common sense 1. Original condition ###s.

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Arahon
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Jun 17, 2008 5:40 pm EDT

I have the same problem with you guys. I bought a bike from CT and the bike itself had mechanical problems. I went to CT to return it, but they refused. I think we can unite, we can sue CT together. If you guys want to talk to me, you can email me.

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Ben
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May 31, 2008 11:08 am EDT

I got a same experience when I bought my bicycle. They should inform people there is no returns for the bikes and put the sign on the rack or somthing... BUT you barely can't find any warning on their site, flyers, store or being told by their staff. It is a hidden policy and the company did this on purpose. Of course the customers will think twice before purchase it. I called other companies like Sport Check, Wal Mart...etc. They all accept returns for bikes. That's cheating! Just email and tell everyone you know they should think twice before they buy anything from them.

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7:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Canadian Tire - terrible customer service!

Just a reminder to everyone... Please try to be civil and respect the employees in customer service at canadian tire, or for that matter, anywhere. They always have some way to help you, it all depends on your attitude and how you speak to them. The managers will back up whatever the employees say about the issue. If you're rude to them, don't expect them...

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9:10 pm EDT

Canadian Tire horrible customer service!

There are two Canadian Tire locations in Peterborough: Chemong and Lansdowne. Today I bought a bike from the Lansdowne location. It was a little pricey, nearly $300. When I got home I noticed that the gears didn't shift properly. Little disappointing but no big deal. I brought it back to the Lansdowne location but they didn't have anymore assembled and no one was in to assemble a new one. They did however call the Chemong location who told them that I could go there and exchange the bike no problem since they had several assembled. Cool. So I loaded up the bike, drove across town, unloaded it and went to the returns desk at the Chemong location store expecting to exchange it no problem. Was I ever wrong. First off the customer service clerks whispered between themselves when they saw me walk up with the bike. To me it seemed as if they were getting ready for it. They then said that they would not exchange the bike and that they did not receive a call from the Lansdowne location. Now I know for a fact that they had received a call as I was standing at the customer service desk when the clerk from the Lansdowne location called the Chemong location. They would not help me, provide any assistance or even call the Lansdowne location to see what the confusion was about. The manager then came out and basically said I was lying and that he would not exchange or provide a refund for the bike even though I had my receipt that was dated only hours earlier. With absolutely no help being offered at the Chemong location I had to reload the bike, drive back across town, unload the bike and bring it back into the Lansdown location store. Now I am waiting for a new one to be assembled, hopefully tomorrow it'll be ready. Lansdown location provided great service and was quite helpful. The Chemong location on the other hand was horrible, I have never been treated so rudely or given so little help in my live. The manager at the Chemong location was incredibly insulting and in my opinion completely unable to run a store if he's going to treat paying customers like that. In short I will from now on only shop at the Lansdowne location and will strongly encourage everyone I know to do the same.

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siva
,
Sep 13, 2007 12:00 am EDT

It was surprising at first that Canadian tire could be this bad! But after a few visits it got worse! Me and my family went to buy a fishing kit at Canadian tire at Sheppard & Leslie in Toronto. After repeated requests for assistance, someone finally showed up after 15 minutes (and he already looked like he was in a hurry to leave!) We asked him for help in choosing a fishing rod, lures, etc (whatever that we need for fishing). He asked us where we were going fishing? We told him that we don't have a place in mind, but we just need a beginner's kit or any suggestions from him on what to buy. He said we need to go and do some research in the internet and then come and buy. We insisted that we need to buy something as we were going fishing in a couple of days. He started telling stuff like, you need to know what type of fish you are fishing for and on and on. We decided we will not get anywhere with this guy and we politely told him, "thank you" and left.

Another shopper who was watching this told us to go to Lebarron instead where we will get a good service and more options. Rest was history. People at Lebarron almost gave us a lecture on fishing and selected the rod, reel, lures, etc with license and even suggested some "hot sopts" where we can catch good fish.

Second time was, when we went to buy a bike! CT at Yonge & Steeles. Same thing, nobody around, etc etc. Finally we went to talk to the Manager. He asked us what was our complaint and he was reading a book at the same time. We told him we will wait till he finishes his book. But, he said he was listening and asked us to keep talking, although he wasn't looking at us. Go figure!

Finally, I had to tell myself that this was all my fault for going there again after being burnt repeatedly.

There is no sales person on any of the aisles at Canadian tire. The customer always have to go searching for help only to get an answer such as "that is not my dept". The sales people always appear "over worked" to the point they could give a ###. No personal responsibilities or ownership. I wonder on what merit are these people hired at CT. Probably, only on very low salary!

That was not the only thing I found, I could say this is a representation of SERVICE in the whole of Canada. Try Bell, Rogers, Primus, CT, Air Canada, etc. All are thugs. They sum it up. It is not an exaggeration. More or less it is true. We in Canada can never get away with this.

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Bob.g
Peterborough, CA
Jul 20, 2013 9:10 am EDT

The manager at chemong ( leum ) is extremely rude and very unhelpful, even to his own hard workers. This matter will not be forgotten and will go to a higher source other them leum.

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New Sheriff in town
Trent, CA
Dec 01, 2011 4:38 pm EST

Thanks for posting your experience and giving us the heads up. We avoided them this year and chose Vanguard in Peterborough, Ont.

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Terry44
Halifax, CA
Oct 30, 2010 10:26 pm EDT

This is hilarious. I am a service writer at Canadian Tire and the amount of customers that come in the store and ask us for something in another department is very large. They see an employee and ask us the get them something. I know my job pretty well and I am going to focus on doing it. When I tell you I will page somebody to the department you need assistance in there is no need to tell me the I am F***ing stupid. I am going to help customers where I know what I am talking about. I am a university student working to pay for school. I am obviously not going to know the whole store and be able to have knowledge about every product. At least the person in the department knows where the product is and the basics about it.

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Gary Crombie
, US
Jul 01, 2023 9:21 pm EDT
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Replying to comment of Terry44

Maybe if they had employees stationed in their designated areas you wouldn't have people asking out-of area employees for help?

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Nibbles
Edmonton, CA
Feb 23, 2010 4:25 pm EST

Flound: We do what we can in a day, its all we can do. We only have to deal with angry customers for as long as they stand in front of us. Nobody likes an angry manager, so we do what they tell us to. Customers, yeah, we try to be nice, especially when you're yelling at us to 'do our jobs.' Best thing we can do is pass you off to somebody higher up than us and watch as you get yourself an earful from them.

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Gary Crombie
, US
Jul 01, 2023 9:25 pm EDT
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Replying to comment of Nibbles

Sorry, but I have No pity for Canadian Tire Employees who believe they can treat customers with absolutely no respect and put their employees above their customers. Customers pay their salaries!

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jackson browne
Peterborough, CA
Oct 07, 2009 10:18 am EDT

Even though I live in Peterborough's north end, I will not shop at the Chemong Road cTC anymore. I've had too many bad experiences with staff (and lack of) and lack of stock. The auto repair centre ruined my daughter's car. Now i just go to the Lansdowne store

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truthsayer
Peterborough, CA
Jun 10, 2009 2:00 pm EDT

I completely agree! As a former employee of the Chemong Canadian Tire in Peterborough I know for a fact that 99% of the employee's at that store do everything they can to avoid helping customers. It is a culture that begins at the top with the managers.
I started off hard working and helpful, but eventually realized I was always helping a handful of customers while my 'co-workers' were in the lunch room or hiding in the back warehouse. So I just got a new job. But the people who stay there are the ones who enjoy slacking off for minimum wage.

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Gary Crombie
, US
Jul 01, 2023 9:42 pm EDT
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Replying to comment of truthsayer

Agreed, You can see them trying to get off the sales floor, eyes forward, no eye contact, heading for a cool spot to hang out at.

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Laxboi69
PTBO, CA
Dec 21, 2008 6:25 pm EST

Canadian Tire Rules

u are just cryin cuz u didnt give the right information

did u ever think of showing the manager the bike didnt work? [censored]

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Flound
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Nov 04, 2008 1:20 pm EST

Let's face it, bozos, you're in business to serve the customer. You get paid to do that. Boohoo if they ask you questions. You get paid to answer them. BooHoo if you run around the store a hundred times a day. You get paid to do that. What you don't get paid to do is piss people off and that's what most of you undereducated ###s do by spewing 'It's not my department' - so some personal responsiblity and take them to the person whose department it is.

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Gary Crombie
, US
Jul 01, 2023 9:57 pm EDT
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Replying to comment of Flound

WELL SAID! If they paid a good wage to people who were knowledgeable in 2 or 3 departments the sales would rise far above the cost of paying qualified people. Now I'm finding I deal with a number of know-nothing, uneducated, self-centred, hurt-your-business fools. It makes Amazon look very appealing.

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Hayden
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Sep 12, 2008 8:01 am EDT

Look people, dont give that ### about not being paid enough, you are being paid enough that is your freaking job, you are paid to deal with the public. To bad suck it up princess, I worked at a Mr. Lube for a while and while I was there I got no breaks, and had to put up with a public who had no idea what they wanted, what you have to understand is, thats why they come to you, because they dont know, so they come to you, if you diont have an answer about a question they are asking you, do not get flustered at them, because without them we would not even be getting our 9.00 an hour. They are the reason we get paid at all, I admit, the public can be stupid, but just help them out, then turn to your buddy and tell him how difficult they were.

ComplaintsBoard
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1:42 pm EDT

Canadian Tire bad service and behavior!

I had the worst experience with these bad people (Canadian tire) , I took my car to them two days ago because it was not starting till after several times so I drove it to them (thought they are a big company with good reputation) and I asked them to fix the problem, few hrs later they called me to tell me that the car need a new battery and alternator and that will coast me almost $500 cad, and I asked them if they are sure that it was the problem they told me yes, so I paid the money and picked my car from their crappy store, just 30 minutes later when I took it to my home I tried to start it and the same problem is there again (it does not start till I try several times) , so I took it back to them and I told them and the bad person who is working in the auto. Service went to me car and started it and it started immediately and I told him that was because it still warm and he did not believe (Like I am lying about my own car) then he told me that they will keep it there overnight and they will fix it in the morning. The next morning I called them and they told me they tried to start it in the morning but it did not start, so the mechanic exchanged a set of plugs (which is acceptable) and he exchanged the oil and the filter (I do not know how he thinks that that was the problem) and they charged me another $100 cad I told them why did you make me pay for the battery and the alternator if they were not the problem and the person there told me, even with all the things that they did it will not start tomorrow in the morning (Look how much he trusted his mechanics work) then after I asked him so why should I pay if they did not even fix the problem he said I will stop arguing with you and you are "rude" can you see the quality of costumer service they have.

I went out to take my car and for my surprise that my car was completely dead, silent nothing work in it, not even a click. I talked to the manager and he tried to start my car and as I said it was deadly silent. So he called the mechanics and they all tried for few minutes, and nothing, so the manager told me they will nt be able to work on it tonight and they will work on it tomorrow. I told the manager that I just want my car as I brought it, and it was running and I drove it to their store, and I am not willing to pay any more money, so the "professional" manager told me we can not make it run again if your not willing to pay, and even if it was our fault so the mechanic who will look for the loose wire or the problem should be paid for his work $ 105cad / hr.

Can anybody believe that there is such a bad service in a developed country like canada. To close the story when I left my car there and I told them to fix it they left it in the parking lot overnight unlocked, so any one was welcome to open the door and take whatever he needs (radio, cd player, baby booster seat, or even their new battery). My car still there and I am looking for a real mechanic to be towed to.

Please be sure not to be fooled by the name of this bad company, I thought the large companies have employees who are concerned about its name, not a bunch of thieves.

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peter kirk
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Aug 17, 2008 9:39 am EDT

recent visit to canadian tire in port perry last wednesday to purchase items go to check out no staff on cash tills two staff on cutomer service desk dealing with returns one trying to process a customers credt card for 5 minutes by this time 10 people waiting to cash out asked staff member if they could open a cash out lady (catherine snapped back she was coming, no manners no words exchanged like thank you, how are you., sorry for the delay. Why open a millon doller store with no staff. spoken to others in the town who also complain about the lack of service, stopped using canadain tire for auto repairs years ago for bad workmanship and over pricing.looking at other coments on the web its time canadain tire started to wake up. We have a Wal mart opening in the town this year i would think this would motivate candain tire but i doubt it.

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10:57 am EST

Canadian Tire scam and fraud!

Got a rain check at ct for a brad nailer on jan. 13 had to prepay for it was told 4-6 weeks for it to come in it is now march 08 and after yet another trip to ct to get an update we are no closer to receiving our product than we were on jan 13. If you are told 4-6 weeks it should be 4-6 weeks especially for a prepaid item. No one out there could even tell us when it would be coming in.

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camaro92
Burnaby, CA
Dec 27, 2008 10:49 pm EST
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A raincheck does not guarentee a product, it only guarentee the products price WHEN/IF it arrives. I don't understand why you would have to pre-pay for the product with a raincheque. That does not add up.

A raincheck does not require payment. Why would you pre-pay for a product and need a raincheck. If you are paying to the product at time of the sale, you don't need a raincheck.

Besides, you are not out the $$. Just get your money back with your receipt.

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2:23 pm EST

Canadian Tire poor customer service!

I took my vehicle to Canadian Tire ONCE for service, only to have the estimated price mysteriously increase by almost %80. I asked to have all the old parts returned, and this request was noted on the work order before the service began. The parts managed to disappear before I arrived to pick up the vehicle, so my willingness to cooperate also disappeared. The situation got noisy and ugly, but I won. Canadian Tire has reached new highs in LOW customer service. And it's not just in the Auto Service Department.

Every area of every CanTire I've visited has poorly stocked shelves, messy aisles, improperly (or unlabeled) merchandise, and items in the wrong bins. Perhaps if they stopped hiring teenagers at minimum wage, and actually TRAINED their staff, most of these problems could be rectified.

And I'm getting really tired of dealing with (otherwise unemployable) females that are too busy yapping with each other to help the customers. CanTire head office isn't the least bit interested in dealing with the situation. As long as they keep making money nothing will ever change.

I strongly advice everyone to avoid the auto service department, and be sure to complain long and loud about every shortcoming.

Ian Millard
[protected]@imillard.com

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12:00 am EST

Canadian Tire unfair practice!

I had a very bad experience with Canadian Tire Auto Service (2160 Carling Ave, Ottawa) on Jan 13 (Sunday), 2008. They installed a wrong front driving axle at passenger side in my car. After I asked them to restore my car to its original condition, they left the wrong axle in my car and let me drive home. The wrong axle was found and taken out by another mechanic in Tony Graham (1955 Merivale Road) right next day. I picked up my car at Tony Graham and bought back the wrong axle on Jan 16.

If you are interested in this story, go to my blog http://unfair-practice.blogspot.com/ to get the whole story and proofs of my car's condition before and after this problem.

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Update by Yunfeng Gu
Jan 25, 2008 12:00 am EST

I had a very bad experience with Canadian Tire Auto Service (2160 Carling Ave, Ottawa) on Jan 13 (Sunday), 2008. They installed a wrong front driving axle at passenger side in my car. After I asked them to restore my car to its original condition, they left the wrong axle in my car and let me drive home.

The wrong axle was found and taken out by another mechanic in Tony Graham (1955 Merivale Road) right next day. I picked up my car at Tony Graham and bought back the wrong axle on Jan 16.

If you are interested in this story, go to my blog http://unfair-practice.blogspot.com/ to get the whole story and proofs of my car's condition before and after this problem.

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Gravitytheseducer
Cambridge, CA
May 03, 2012 6:52 am EDT

What do you expect from someone making minimum wage lol? They are always lazy

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NOT IMPRESSED 2012
Ponoka, CA
Apr 23, 2012 10:36 am EDT

I was at Canadian Tire, purchasing ball equipment for my children. I purchased 2 pairs of baseball shoes that were ticketed at 19.99 per pair. I went thru the til, and the teller, pulled the tag off that had the price off and proceeded to charge me 22.99 per pair for the shoes. My sister was behind me, purchasing the same thing for her son, and the teller did the same thing. When we got out to the truck, she mentioned this to me. I took mine back to customer service, and they made him pull the tags out of the garbage to find out, they were tagged at 19, 99 and he was just too lazy to ask for a override, so he pulled the tag and charged us 22.99 for the three pairs of shoes. I am NOT impressed. Yes, I got the refund, but the fact that the teller had no conscience and was going to rip us off was unbelievable.

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12:00 am EST

Canadian Tire poor service

My car was diagnosed with a bad slave cylinder for the clutch. After Agreeing to the quote I was told it would be ready later in the afternoon. I called at 2:45 and was told it woulfd be another hour. I called back at 3:45 and the car was not ready. The service advisor as well as the mechanic already had left for the day. I was not happy as I had to already missed a day of work, not there fault, but now I was going to be late the next day.

I picked my car up the next afternoon, drove it around the corner to Walmart and noticed the clutch was spongy and soft. Also my radio was on lock. I took the car back and was told to leave it until the next morning which I could not do. I also mentioned the radio and asked why they had to disconnect the battery to change the clutch. They said it was standard practice to disconnect the battery for any job? Where they afraid the car was going to start itself? Now I have to drive around with a soft clutch until I get the time to go back and spend $50 ###ing dollars or more to get the radio code.

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12:00 am EST

Canadian Tire poor service & customer relations!

We recently contacted Canadian Tire as there were problems with changing gears. We called the towing company who started the car without issue and moved it into position to be towed to Canadian Tire. Upon arriving at the shop, we signed the car in. The next day, the assistant manager "G" contacted us advised the problem was the master cylinder and parts+labor would cost $862; 6 hours labor and the part would be sold at cost. We gave the go-ahead to have the work done.

Next day, we picked up the car. The quoted price had changed, it was now $883 even though only 4.7 hours was done (which they deemed 4.5 hours) and the part was slightly higher than the original cost. We questioned this invoice and they explained the discrepancy was due to part cost. Rather than argue, we paid the invoice and went out to get the car and go home. When we got to the car, it wouldn't start. The battery was completely dead. Fortunately, we had brought a second vehicle and was able to boost the car after going back into the shop and advising them that the battery was dead. We went home.

The next morning, when we attempted to start the car, it wouldn't start. We contacted Canadian Tire who asked us to bring the car in. So we brought the car in and left it with them. They later contacted us and advised that they had done an AVR test on the battery and that the battery was no longer good and would need to be replaced. Since the car had "been in 3 times already" they were going to be gracious enough to write-off the AVR test and installation of a new battery, provided we purchased a new battery.

We, of course, were upset about this and told them that they would replace the battery at their cost due to that the battery was working just fine prior. They gave us the runaround and argued with "G" and then later that evening with "James". Both of them told us they were on "our side" but that there was no way they could have damaged the battery. We were not taking their excuses and arranged a meeting with "Scott" (Manager) the next morning to discuss this matter. The call ended amicably. We went to meet with him and told him we were willing to pay for half a battery but that the AVR, installation and half the cost of the battery was their responsibility.

The next morning, we went down and had a meeting (behind the counter) with "Scott" who would not budge on anything and straight-out told us that we had to purchase a new battery and that he would waive the AVR test but not installation. We refused and argued with him stating that the responsibility was his as the battery worked fine when we brought them the car. He simply told us that he would "kick the car out" and we agreed. They drove the car out into the lot with the key in the ignition still running, door unlocked and window wide open and just walked away from it before we got to the car, fortunately, nobody else got to the car before we could.

We were able to recharge the battery after having a third-party mechanic take a look at it and now the battery works fine, the car starts and the battery retains a charge, not necessitating the need to spend $109.00 on a new Canadian Tire battery as the shop manager was stating. However, for a short time, the brake light would not go out. It eventually did.

On the way home today (four days after the original service), we noticed once again, there are shifting problems with the car. However we do not wish to take it back to Canadian Tire due to the obvious disregard for customer service and dutiful diligence on their part. It's hard to trust in a company that misleads.

We received a call this evening from Canadian Tire, an automated message stating that they had worked on our vehicle recently and wanted to hear from us. The message advised us to contact the Manager who, ironically, refused to take any responsibility for the work done and them know what we thought of their service.

We've heard stories about the quality of work and customer service at Canadian Tire, but never thought it would be this bad. We will never go back there again. We have in fact, decided to take the car to another shop to ensure mechanical integrity.

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CKP2016
, CA
Nov 09, 2016 4:10 pm EST
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I am just starting a complaint process however if anyone would like to have a class action lawsuit brought to this business for causing damage to vehicles and not doing the work ordered etc. the lawyers only charge when its done and all legal fees are at the expense of the business = contact me via email ckponto@gmail.com - Its time we stand up to this service department at Canadian tire

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MF
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Jun 04, 2008 7:16 am EDT

Canadian tire managers over ride each other's decisions, especially whenever it comes into batteries issues.

In my case, on manager at the Kanata, On, location told me, find your receipt and we will fully refund you of the 2nd defective battery that I purchased just days before I discovered that the battery does not hold a charge.
when I found the receipt, Adam a store manager at the kanata location told me, bring me the Wal-Mart receipt to proof for my boss that you have another battery.
then ALLAN another manager said no, just exchange and there is no refund.
Allan told Adam on the phone"I TOLD YOU, YOU CAN NOT DO THIS! I AM YOUR BOSS, AND I HAVE THE FINAL WORD!"

I exchanged the battery, but you guys out there, be careful when you deal with Canadian tire, Kanata store, do not deal with a manager called ALLAN.

ALLAN the manager at the Canadian tire store location is very rood, un-sensitive with dealing with clients.

Thank you,

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Ian Millard
,
Mar 05, 2008 2:17 pm EST

I took my vehicle to Canadian Tire ONCE for service, only to have the estimated price mysteriously increase by almost %80. I asked to have all the old parts returned, and this request was noted on the work order before the service began. The parts managed to disappear before I arrived to pick up the vehicle, so my willingness to cooperate also disappeared. The situation got noisy and ugly, but I won.

Canadian Tire has reached new highs in LOW customer service. And it's not just in the Auto Service Department.

Every area of every CanTire I've visited has poorly stocked shelves, messy aisles, improperly (or unlabeled) merchandise, and items in the wrong bins.

Perhaps if they stopped hiring teenagers at minimum wage, and actually TRAINED their staff, most of these problems could be rectified.

And I'm getting really tired of dealing with (otherwise unemployable) females that are too busy yapping with each other to help the customers.

CanTire head office isn't the least bit interested in dealing with the situation. As long as they keep making money nothing will ever change.

I strongly advice everyone to avoid the auto service department, and be sure to complain long and loud about every shortcoming.

Ian Millard
ianm@imillard.com

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12:00 am EST

Canadian Tire worst customer service ever!

To fix a flat tire, I was told the waiting time was 20-30 minutes. Every time I can back on the service counter, they said some one was working on it. Finally after an hour and a half, I asked an associate to find out what was going on. He came back and told me someone will be working on it shortly. I said I had and appointment and couldn't wait any longer. Without any apology or clarification, they canceled the work order, moved my car outside the workshop and didn't even bother to put the flat tire in the proper storing space in my SUV. One of the worst examples of customer service I've ever experienced. NO MORE SERVICE AT CANADIAN TIRE.

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Sue
,
Jan 19, 2008 7:46 am EST

Ever been to the Newmarket Canadian Tire? Don't go...they've had construction on the building, too bad they didn't do construction on their service staff. I tried to return a defective item and the girl behind the counter rolled her eyes and groaned at me! She inspected my item...which I know she should..then used her nail and tried to scratch at something that was'nt even there and then made a face like she was disgusted and had just touched a dirty diaper or something! Yet this was a re-chargeable flashlight that had only been bought 3 days before and never worked!
I'd rather spend double my hard earned money elsewhere than go back here and be treated like dirt. Funny enough, alot of people in my town feel exactly the same way.

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12:00 am EST

Canadian Tire terrible service!

I went in to the Auto center on Saturday afternoon to get a seasonal tire change over and oil change. It was completed after about 2.5 hours on this busy Saturday. As per the sign I let them know what aisle in the parking lot me minivan was in. When I received my keys they had no idea where it was parked. The mall was busy but they could have at least let me know my vehicle was in the Loblaws grocery parking lot. It was dark when I picked up the minivan and I did not not note any problems. The next day during the day I noted a great deal of black grease all over the floor mat, steering wheel and dash board. I took the vehicle in on Monday and the dealer got the same mechanic who serviced the car to clean the vehicle. After I got back to my place I noted two locking nuts missing on the passenger side of the vehicle and subsequently returned to the dealer. After no apology by either the duty service manager or manager and another 2 hour wait I received 4 new locking nuts. In fairness the mechanic who placed the 4 new locking nuts did apologize (even though he had no fault at all). The initial mechanic apologized for his inexperience. My issue is with managers who do not apologize or take responsibility or supervision or new employees. No phone call after the fact, no offer of compensation or good will for my many years as a good customer.

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mathieu
,
Feb 16, 2008 7:44 am EST

I had brought my car in to have my roaders and barrings looked and and possibly fixed, i had left for an hour then when i came back the mechanic told me it would cost me 950 to repair my car, i was shocked and i didn't understand, he told me i needed 4 new tire and a new rim on the left front side. I then asked him if he had looked at my roaders or barrings and he said no, he then said he could not look at other parts of my vehicle because he had already seen damaged parts that needed to be fixed i then asked to speak with the manager, the maneger was extremely rude and told me i was a danger to everyone on the road and needed new tires, i did not disagree with the man i just wanted my barrings and roaders looked at first, i was very dissatisfied with the service, i was then charged the 30 dollars for the mechanic looking at my car, even though i did not even get a brake expection or my raoders and barrings looked at.

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barnyarding90210
Georgetown, CA
Jul 21, 2010 11:22 pm EDT

I've noticed a lot of Crappy Tire places have replaced their older, more knowledgable staff with young, [censored] employees. Maybe they're trying to reduce costs. Too many teenagers with braces on. Not much use unless I'm looking to build some train tracks.

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Crazyman1212
Quebec city, CA
Dec 21, 2009 12:24 am EST

i worked at CTC, worst job in the world, it's actually the one and only job where i have gotten written up for something that doesn't make sense or something that is completly out of my control. our assitant store manager (fat ###) is a power tripping freak, she has forms that she wants filled out everyday for opening shift, forms that were completly pointless because in reality you could simply look out the window and take a 20 sec walk in the store to see if it's all done (if you seen the list you would laugh) anyways during a period of 2 weeks we forgot to fill out these pointless forms then she sends out a memo saying that if we don't fill out the forms we will not be paid for the day. (I had to explain the her fat ### that that would be against the labour law)...but ya ###ed ### like that or best was i got written up for spending to much time helping a customer, i was outside in the freezeing cold disassembling a workout bench to fit in her vechile, we ended up taking the whole thing apart but when i get back inside after 20 mins, i get written up. I was almost fired one time for diabiling the alarm for the snow machines outside because all the manager in the store were in a meeting up stair after asking for help for 20 mins the customer got pissed and wanted to get his money back so i disabiled the alarm for the snow blower (with the oh so clever security code 1234, lol) helped the customer load the snowblower on there truck reattached the cable, turn the alarm back on and thats when fat ### seen me reactivting the alarm and gave me ###. it seems this crap tire feels it more important to uphold it willy wonka rules then it does about making money. commen sense angers them aswell and they like to do everything the hardway or long way. the store is terribly organized aswell

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David Beck
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Mar 09, 2008 7:46 pm EDT

So you are complaining that someone pointed out that your car is a danger to yourself and other people on the road? I am not a big fan of Canadian Tire mechanics because a lot of time they hire apprentices and very inexperienced people, but in this case I can honestly say they did the right thing. You need to take care of the basics like tires and rims before any other part of your car is even looked at. This car should not even be on the road, and if you would have been stopped by the cops they would have fined you heavily and pulled the plates off it.

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Marvin Lim
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Feb 18, 2008 8:40 pm EST

I've always had issues with the CT at Centrepoint Mall. Their management on its own, is ridiculous.
My experience was unbelievable.

After my first day of work, and my first time in an unfamiliar mall after hours, I had just walked out of Zellers at 9pm and saw that i was being followed by a strange man. He looked like he was up to something and tried to converse with me a couple times. Throughout the mall me followed me. I past the food court and went to canadian tire.

i saw a short chubby white lady (cash manager as per her name tag) and approched her for some help. I told her i needed help because there was in individual following me and i did not have my cell phone at the time. I asked if i can use the phone to call someone to come for me. She told me there were no outside lines and that there was a pay phone just by auto service centre.

I told her that i felt unsafe and she said it is 9pm our store is closed we cannot not allow people in. I asked if she had a cell phone that i can use for 2 minutes and she said no even though her cell phone was clipped on to her pants and she rudely and uncaringly walked off in to a little office.

I became frustrated and scared. The man sat 5 or 6 table away from me as i stood by Canadian tire's doors by the mall enterence. Minutes later i saw a man (West indian from the sound of his accent) walking past the doors and called for his help. i explained the situation to him and he said i can wait inside. He gave me the stores phone to use to call my brother to come pick me up and called the police for me.

i was thankful for this man to come help me, however that lady was the biggest ### ever (sorry for the foul language) and it was very unhelpful of her. If anything would have happened to me, i would have taken the matter more seriously

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Justin Bigras
,
Feb 17, 2008 6:16 pm EST

I think people are totally selfish. With no regards to what a mangers has to over see no considerration to what one person has to go through the only think this self centered person is thinking is me me me. He did get an apologie (not good enough). The apologie did come from the person who did the wrong and an additional person which is a worker from CT therefor is as much of a representative of CT as the manager himself. Furthermore this person did get the issue rectified with a freebie (not good enough) always adding how much time was waisted. I would really like to see more people be less negative in this beautiful world of our and try just a little to put themselves in other peoples shoes. Don't you think this person would have a better outcoming of this situation, less fustration in life general and have better positive thinks happen when you have a better outlook on life.

Have a good day :)

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Anthony B
,
Feb 16, 2008 8:15 pm EST

It's spelled bearings and rotors.

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12:00 am EST

Canadian Tire price descrepancy

Went Christmas shopping at Canadian Tire

1st issue - I`m looking for a 6`` wet dry bench grinder, the sales clerk isn`t even sure they carry it (I saw it on website day before). Okay so I`ll settle for an 8`` bench grinder. He says his computer says that they have that in stock and it should be in the isle we are in. It`s not and he can`t tell us where it is walks away (and doesn`t come back).

2nd issue - Try to buy Bauer Supreme 25 Sr. ice skates. There is a row of them all with prices of $69.99 underneath each one (at least 6 different tags saying same thing) we get to the til and the bill comes to over $200. We calmly tell the cashier the problem with the price tags, she sends someone to do a price check, he comes back with a tag of $64.99.
A manager comes (to help a different customer behind us in line with a different problem) while he is there she asks if she can override the price he says no and asks us to wait and goes checks out the price. He comes back 10 min later with an sales girl, tells us WE GRABBED THE WRONG ONES (acted like we were idiots) and that next to the ones we grabbed is a price of $179.99. He tells us the sales girl will show us the ones for $69.99.
We point out to her when we get back to the skates that not only do 6 tags each with boxes of the skate above it show $69.99 but they also have a model on display with 3 prices underneath JR-$59.99 regular-$64.99 and Sr-$69.99, she tries to tell us the price is for the Jr`s (but the display model is a Sr). I ask her to point out where the $179.99 price tag is and she can`t find one, she says she`ll have to check in the computer. We tell her not to bother and leave.

3rd issue - We decide we aren`t satisfied with the service and want to speak to the manager again, the front desk calls him and we wait 15 minutes before giving up and going home.

TO MAKE THINGS WORSE

We get home and check the skates on the website there are 2 pairs one is Bauer supreme for $64.99 SR or Jr and the other is Bauer Supreme 25 SR or JR $129.99. ($50 less than what they tried to charge us less than an hour earlier). I also checked the availability of the 6`` bench grinder that the sales guy didn`t even think they carried and it said Vernon - in stock. WHAT A JOKE

Than you Canadian Tire for your wonderful service BTW your manager was a dick.

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Terralyn Gray
,
Aug 03, 2008 11:17 pm EDT

If there is a price discrepancy between the tag on the shelf and the the price scanned at the till you will be able to get the lower sale price with an additional $10 off, or if the item is less than $10 you can get it for free. It's the law.

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Michael Y
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Feb 18, 2008 9:59 pm EST

Christmas is also a very busy time for retailers. therefore if you are not being served the second that you need help, then relax and take the time to understand that you are not the only customer in the store.

Another thing in regards to the pricing, you should have printed out the online copy and gotten a price match.

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Michael Y
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Feb 18, 2008 9:56 pm EST

Computers take about 24 hours to activate and update. meaning that if it shows that there are 8 in stock, it does not necessarly mean that 8 are on the shelf or in the warehouse. 8 can be some where from being in a customers cart or being returned.

Price tags can always be a hassle by both the customer and the promotions department.

However your last step to call a manager.. was definetly useless as ive noticed myself that managers dont give a darn about ### customers. You're only gona make their day ###. They are also aware that making you wait will only irritate you and eventually you will leave as you have ur own things to do.
complaining will not do anything other than frustrate you even more.

Not worth your time.

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12:00 am EST

Canadian Tire customer service

I had a winter tire on a rim which had been damaged by a pothole. I took it in to Canadian Tire in April, 2007, where I was told that while the rim could be hammered out, the tire had been damaged and should be replaced. It was a difficult-to-find tire (a Michelin) and the technician told me they would have to order one. I asked him to go ahead and do so as I would not need the tire until the following autumn. He said he would call me when the tire was ready, in 5 weeks or so.

Some 10 weeks later, having not heard from Canadian Tire, I stopped back in at the store. I talked to the same technician, who went in the back, rolled out my wheel and said he hadn't got the tire yet. He said that he expected it in 5 weeks or so. Again, I told him I was in no hurry. Again, he told me he would call when it was ready.

The fall arrived, and I went in to get my wheel. The counterman could not find any record of there having been a wheel. He asked whether the technicial had created a work order. I told him that I didn't know. The man then told me that there was nothing he could do, and that "if there was no work order, there was no tire". He did not check for the tire. I asked "what are my options then?". His response was "your option is to step aside". That ended our conversation.

I took the issue to the service desk. A man there took my contact information and promised to look into it and call me back the next day. Three days later, having not received a call, I visited again. I talked to the same gentleman, who told me that he'd referred the problem back to the counterman to had told me to step aside. That was as much as he would do.

Another 4 or 5 days went by. No call. I should note that within that time, I was able to go to Frisby Tire, order a new rim and tire, and to have the tire delivered, mounted and balanced. I had given up on ever getting the original wheel back, but was quite angry and decided to contact head office. I sent an email to the head office. Within an hour or so I got an autoreply saying that they were experiencing "higher than normal volumes" and that they would get back to me "shortly". Four days later, I received a form letter assuring me that, while their success was based on listening to the voice of the customer, there was nothing they could do for me, but that they had referred the matter back to, you guessed it, the original counterman.

Clearly, no-one, not the auto service counter people, the customer service counter people, or the head office people, have any interest in even looking for the item. The worst part is, it was an old rim and the tire was damaged - the total value of the thing wouldn't have been higher than $25 or so. In light of this, a more stupid series of decisions is hard to imagine.

I have never been a big fan of Canadian Tire, but I won't shop there again.

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Pyrogalll123456
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Oct 23, 2008 11:16 am EDT

So its October 22, 2008 around 6pm.
I'm in the store to look at fondu sets. I see a cordless phone and the price under it is $24.99 its behind closed, but not locked, glass doors. I grab that and my fondu set and head to the cash.

It rings up at $30-something, not a huge difference but a difference none the same. So I tell her, and she calls housewares and they go and look. The item was in a wrong spot. She calls up the manager and I go with him to show him where it was, stating, it's not my fault that its in a wrong spot especially since it was behind doors. He says that it wasn't locked so anyone could have moved it. Fair enough.

I go back to cash and tell the girl in a firm tone "Nevermind, I no longer want it." She says to me "Well you don't need to get snippy with me." I look at her and say "I'm not getting snippy with you, this has nothing to do with you." She turns to me, putting her fist up and says, "Look here, I'll f****** deck you b****!" I'm in shock and say, "Excuse me?!" At this point I walk away towards the door and where the manger is saying to him that she has no right and no need to talk to a customer that way and quoting to him what she says. He tells ME that I don't need to be swearing! So real slowly and firmly I tell him that I'm """QUOTING""" what she said to me! "Well, I didn't hear her say it" he says, and asks me to step outside with him. So we step into the enterance way between the outside and inside doors, and he tells me again that he didn't hear it, and that "I" shouldn't be swearing. Again I tell him that I'm merely quoting what she had said to me. He says that he didnt hear it, [yeah I got that for the third time] but "IF she said it then HE is sorry" [I'm thinking why are you sorry, you should be making HER appologize!]

At this point I'm so frustrated that I walk away and say nevermind!

I called the police to press charges for her uttering threats to cause bodily harm, they said there most likely wasnt enough evidence, because she most likely will say something different, and so they aren't going to press charges. But he was going to go there and "warn" her... /wristslap. [are you kidding me!]

So some little chickypop gets to shoot her mouth off and get away with it instead of learning that there are consiquences for her actions. And the manager was no help whatsoever as well. If I the customer had of spoke to her like that, I'm sure that charges would have been pressed against me.

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Gary Crombie
, US
Jul 01, 2023 8:39 pm EDT
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I agree, Canadian Tire Employees have suddenly found they are more important than the customers who support the store. Snot-nosed kids who think they know more than everyone, spreading their attitude and lack of knowledge near and far, knowing Canadian Tire will protect them, even if they are incapable of doing anything properly.

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dauphinses
Edmonton, CA
Jan 22, 2012 9:51 am EST

I bought a food processor from Canadian Tire in which the dough blade was missing, so I had it exchanged. Turns out that the exchanged product was also missing the dough blade, so I brought it back again and asked in store if they would check in a third box before I took it home again. I fetched the product for them and again the dough blade was missing. So they get the manager and she suggested that although it was advertised on the box, perhaps it was an extra accessory that you had to buy and that it wasn't their fault that it was missing. So I asked if I could just return the product as one of the main reasons I bought it was to have the dough blade for making dough. She said Canadian Tire didn't have a return policy like that. To which I asked "Sorry? You don't have a return policy for a product that was bought in the last 30 days (although it was only a week since I bought the product)?". I checked the receipt in my hand to which I was amazed that they indeed DO NOT. The MANAGER then said "Fine...I don't want to deal with this. Just get it out of my face" and stormed off. The employee then gave me attitude for opening up three of their boxes of product - to which I don't really care. It advertised certain things to which they didn't deliver - their manufacturers fault, not mine! Worst customer service experience ever...

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Patrick FitzGerald
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Nov 11, 2008 3:00 pm EST

I purchased a Whirlpool dehumidfier on June, 26, 2008. On August 12, 2008 it started to leak from the bottom. I took it back to Canadian Tire and I was told to call the warrenty number on the manual as they only take it back after 30 days. The company that looked after the warrenty was Trans Global, after several calls and no responses, I got in contact with them. They never had any records from call to call, finally I got mad and they faxed a WO number to a local repair shop. He came over and had a look at the unit, the thermostate was not working. He is now trying to get this part from them, with not much luck. My advise is to check things out before you purchase a product like this from Canadian Tire. I am out $179.00 and no one cares.

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Pyrogalll123456
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Oct 23, 2008 11:18 am EDT

I called the owner of the store the next day about looking into what the cameras caught of the situation [her making a fist at me] and they informed me that ALL of the cameras on cash on down and that they arent recording... I'm sure thats safe.

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marlene firth
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Jul 03, 2008 12:34 pm EDT

I just was in the Canadian Tire Store West Side Mall Toronto. It has turn me off canadian tire all together. I wanted to buy some thing .I waited in the line for 20 mins.then the cash doesn't work when it comes to my turn.We have to wait for asst manager to come .She was so rude.Instead of telling us it was going to be awhile .She opens another cash which there was only one open then tells us to go to another cash again I have to wait.
Get to the cash which what i was buying was under a sign which said 19.99 for 11.99 and clearly not put there by a customer, They call for the same rude asst manager which said i'm on lunch why are you bothering me. then tell me the price was not what it said I asked for the managers name .She said he not going to give it to you for that price and wouldn't give me his name and walked away.I told her I wanted to tell him about the poor custmer sevice . The ladie before had the same service they looked at her and walked away. One very turned off customer. marlene firth

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G Lindgren
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May 19, 2008 9:47 pm EDT

I will never shop at Cdn tire again! Oooh, I was never so mad..I bought several things amounting to 35.00 including a cute tea lantern for 4.99 when I got home I noticed a piece of glass was cracked, their defect.So I went back right away, less than an h0ur later, and they wouldnt exchange my lantern unless they had photo id. I just want to exchange it, not be extorted for my personal information to be entered in their data for a 5 buck purchase! My debit card was acceptable for them not an hour earlier, how would they know THAT was not fraud? What this boils down to is, if I was, say, a homeless person that managed enough money to buy say a thermal blanket to keep me warm at night, well my money is not good enough, as I don't have id! For a 4.99 lantern, they won't exchange it, I was furious. Talking to complaint dept they say they can't do anything for me, and I refuse to give up my personal information for such a petty purchase. They treat everyone like they are fraudelent. Customers definitely deserve better treatment! Grrrrr!

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12:00 am EST

Canadian Tire worst customer service!

I came to Canadian Tire located in Pickering, Ontario to purchase a battery for my Honda Accord. I was told by the Staff there that I should get the MotorMaster for $89.99 + taxes. I came home and found that the battery was no different from the one that I currently own. I had a problem with the performance. I cam back to the store 2 hours later only to found out that they will not take my battery back. Their policy is that they do not take batteries back with no exceptions. The battery was brand new and I came back to the store literally 2 hours after I had bought it.

So the General Manager comes out and start arguing with me. I was with my wife and my baby at the store and I had to be embarrassed by the store stuff to such extent so that everyone in the store had to stop and look at us. It was ridiculous. I was appalled that the General Manager of such a huge store would treat us like this. I have been a customer of Canadian Tire for many years. I have a Credit Card with them and this is the service that I get.

I have to mention that it doesn't say anything on the receipt that car batteries are not refundable. There is a small sign on the side of the counter that says it and if you are not standing on that side of the counter, guess what? You wont see it. So you are basically screwed. I asked the manager what he wanted me to do with it, and he raised his arms and said that it was not his problem.

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revos
, CA
Jul 02, 2009 8:25 pm EDT

Yes, Canadian Tire in Pickering is the worst in customer service, not because of their policies, but because THEY DO NOT KNOW WHAT THEY ARE DOING and I agree, they do not deal with customers properly. I will just explain this in my separate complaint.

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Albert
, CA
Feb 12, 2009 4:46 am EST

Customer should be informed by a professional consultant about the battery to meet his needs and wants. CT consultants need training. The customer is always right

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Michael Y
,
Feb 18, 2008 9:14 pm EST

Obviously reading the proper documentation is an issue to many customers and this results to many unsatisfied customers who just simply cannot read or take the time to read.

But then again, u say
""I have been a customer of Canadian Tire for many years. I have a Credit Card with them and this is the service that I get.""
i'd have to question that in the many years of being a CT customer, should u know the return policy, or have once read the back of ur bill?

From where i see this issue, it was not that CT had humiliated you, it was urself because as i have mentioned above, ""Obviously reading the proper documentation is an issue to many cust omers and this results to many unsatisfied customers..."" and in regards to this, people were probably observing the situation because you were makin an issue out of it.

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camaro92
Burnaby, CA
Dec 09, 2007 1:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

If you tried the battery (took off the caps) then the battery IS in fact NOT BRAND NEW. BRAND NEW means it was never used. If the factory plastic sealed caps were still on the battery points then you should have absolutely no reason to be denied. However if these caps are removed (must in order to connect the battery cable to these terminals) then you have in fact used it.

And in regards to the receipt. "Some Exceptions apply". Same goes for Tire Chains...

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N
12:00 am EST

Canadian Tire won't take back faulty brand new exercise machine!

Days ago bought eliptical trainer-exercise machine on sale for $299. Took hours to assemble. Does not work right, theres no resistance when you crank the level up. Simply I put it straight in my truck on my own that day, quite heavy. Took it straight back. I did not disassemble it and try squish it back in the box. In fact I thought I might be doing them a favor and they can set it in the sporting goods dept. as a demo since they didn't have one of that model on demo so far! Well they won't take it back. They tell me to call the 1 888 number in the manual, where it actually tells you to call first. I asked for store manager and she came and backed up the girl in customer service without showing any interest in what I said or how long I owned it and never used it yet!

They tell me the manufacturers warranty will cover it... thats just fine I said, but its brand spanking new and defective, I do not wish to spend weeks waiting for techs to come and order parts and then come to install the wrong part and reorder other parts (you know how it goes). I said I simply want to exchange if I can not even return it for refund. No go. had it been tidily packaged up in the box would they have given me a refund? I could have said I never used it! I was just plainly honest about it.

They sent me to their pay phone to call the 1 888 number. Spent 1/2 hour waiting on hold. I am told by the manufacturer that I can have it repaired, or depending on the store they should refund me. I said and thats for certain, you DO NOT have to fix it. They said no, if the store I use will take it back then thats fine. I go to the customer service and then am asked what Return Authorization # did they give me?! I said that they should have told me to ask for that, since I had no clue and had not expected any numbers.

It was useless. I had to go home at this point and cool down. I phoned the 1 888 again, this time taking 45 minutes to get through. Got another lady, she said the same thing. Depending on store policy they should take it back, or I can have it repaired. I stressed that it was brand new never used and I do not wish to go through any repair ordeal for something I just put together. Anyway, she said theres no such thing as Return Authorization # that they use, they can't give me or Canadian Tire themself any such number. She did give me a case # and her name. She told me hate Canadian Tire people need to call them perhaps, they'll tell them for me, but theres no extension # and they have to use the 1 888 # too.
I had also emailed their online support line too, and they gave me the exact same answer! So I was satisfied theres no such thing and I should be able to return it.

By this time between me, myself and I we figured that the electronic magnet "resistance motor" was not making any adjustment noises like they do on all the other demos I have used. I explained this to everyone to show "willing" and that I just am not simply trying to return something I now decide I don't want for no reason.

I call Canadian Tire back from home to tell them theres no such thing as Return Authorization #s at this manufacturers. Now the girl tells me I need to talk to Sporting Goods manager, why now?!... too many people are getting involved, and I have to reiterate everything all over again. So I did. I gave her the case # because she said she has to call the company herself. So an hour later she calls back to say that the girl she got knew nothing about giving out Return Authorization #s, must be new, and transfered the Canadian Tire lady... got voice mail, so she left a message for someone to call her back with a Return Authorization number. So I tell her theres no such thing. No one obviously called back at all and I am still waiting, all part of the inevitable... that I think I will end up fixing it. Maybe it'll be Christmas before that happens.

We have been so mad about it all, anywhere else would simply even exchange it... not Canadian Tire.

Read full review of Canadian Tire and 1 comment
Update by N Thompson
Nov 27, 2007 12:20 pm EST

I wrote the above complaint.

So here we are 2 weeks later with a brand new busted Eliptical machine from Canadian Tire still.

I have been at my wits end. No one from Canadian Tire or Icon, (manufacture of the Eliptical machine) are doing anything yet! I even asked Canadian Tire if they can have a tech look at it, and she was going to find out and never called back.

My wife called the manufacturer too, got mad, spoke to "The Manager" supposedly and he was going to look in to it and nothing happened. I have emailed them back with all previous emails attached still. I can't believe people are like this. Uncaring after taking a lot of money!

My wife phone Canadian Tires customer complaints line, spoke to several people trying to get escalated to someone who could try help. They all state that its "policy" to follow the manufacturers instructions. Yet we now say we are plain and simple not satisfied and wish to return it broken or not. No one called her back when they were going to look in to it. Two days ago she repeated the same thing and complained and the same thing and no one has called back again. We call people and seem to have to start over.

And low and behold, this is exactly what I said to Canadian Tire when they immediately first told me to call the manufacturer and I said I'll now spend weeks trying to get this thing fixed. They always say that it won't and usually within 48 hours, I heard them tell me that several times two weeks ago.

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max
,
Dec 07, 2007 4:50 am EST

Here's what you should do... take the thing apart and put it back in the box. Go to another Canadian Tire location and just say you wish to return it. If they ask if anything is wrong with it, say no you just decided you didn't have the room for it. If it hasn't been over 90 days yet they should refund your money. Good Luck.

ComplaintsBoard
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12:00 am EST

Canadian Tire customer service

I would like to express my dissatisfaction with the treatment I received in your Canadian Tire store, 1595 Bedford Hwy, Bedford, Nova Scotia.

On November 10th, 2007 I took my vehicle for regular oil change, and I also asked that some of my car's electrical parts be checked. I had a problem with my break lights switch and one of the fuses was blowing. Technician replaced the fuse, bent bracket back so that brake lights would shut off. I paid $121.70 (invoice #209087) for this job with oil change included.

I was told by Steve Mackenzie, customer services representative, that break light switch for my car Ford Focus 2003 had to be ordered and it would be in store on Monday, November 12th. I asked for appointment for Monday, November 12th so that job could be finished and Mr. Mackenzie scheduled me for 13:30.

On Monday at 13:30 I showed up at the store after driving for 18 kilometers from my home. I postponed all my plans for that day so that I could bring my vehicle in, and to my dismay Mr. Mackenzie told me that they had actually forgotten to order part. "Oh, we can get it for you tomorrow" he said. No excuse, no apology for day and gas wasted to get to the store. Could not he call me before 13:30 to tell me not make trip to the store as the part was not there? Unbelievable disregard for my time and money wasted.

When I asked to talk to the Manager I was told that Manager was off and they sent shift supervisor to talk to me. I explained everything and I asked for the money (except for the oil change part) to be refunded to me so that I can go somewhere else to complete the job. Shift supervisor told me that he could give me only half of the money charged for the labour as technician actually "diagnosed" the problem (which they did not fix by the way). He obviously did not see my wasted day as a problem, either. I walked away and told him to keep the money, no problem.

Also, there was no apology from shift supervisor either, no explanation about forgetting to order the part. They could have at least call me to tell me not to make the trip to store!

Pretty sad.

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N3v3rAgain
Sackville, CA
Jan 15, 2011 7:59 pm EST

I absolutely agree. That store has caused me nothing but trouble. Went there in 2009 because I was hearing a scratching noise every time I would hit the brakes. I was told by the technician that this noise was caused by my wheel barrings since those were worn out. So 240 bucks later I was about to drive off the parking lot when I heard the same noise again. So I turned around and walked right back in there. Then I was told that my rear brake pads were down so they needed to be repleaced including the rotors, but the wheel barrings had to be changed anyway---according to them... Anyway, so I got that done and another $299.99 later I finally got home. 3 Months later one of the brake pads just fell off and I went back. I was told that this was caused by a bad quality product and they would replace everything under warranty. 15 minutes later I get a phone call that they did not have the same rotors in stock and I had to pay another 75 bucks to get the next better one they had in stock. You would think that this should have done it but since that day I had my brakes (pads and rotors) done two more times so that totals 4 complete brake changes within two years and I'm a really careful driver so it's definitely not me riding them to hard or something. Then in november 2010 I had to get my rear pads changed again... who would have thought. Got that done the 2nd weeks of January 2011 I suddenly hear that oh too familiar noise again. So there I go back to the store telling them my problem and all they have to say is : I'm sorry but since the pads were replaced under warranty (not even two months ago) we can't do it again and you would also have to change your rotors so that would 299 after tax. I didn't do it and you know what they will never see my car ever again. This is nothing but ridiculous.

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roburty
Halifax, CA
Mar 25, 2010 7:05 am EDT

when will u guys learn...canidian tire is the bigest rip off...

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sam07
, CA
Jul 06, 2009 10:39 am EDT

I totally agree, i bought a pressure cooker from same bedofrd store, when i went in bacause fusible vavle was defecive this rep there tells me we can do nothin, you have to call them, then another rep said we can orfer it, ordered it for me and i got it, that was my 1st experience where they brushed me off cuz they didnt wanna do their job, now i called today, clayton park store to order a regulator and the customer service lady said the same thing, they can do nothin, then when i said i got it ordered through the bedofrd branch last time, she put me on hold and ...never came back, when i called again i spoke to this rude cust care lady who said they couldnt find it on the system and they dotn order it for customers, no apologies, totally ignored the fact i was on hold for 22 mins and i had to hangup and call back, Canadian Tire Customer Service is a disgrace to customer service on the whole, they shd train their cust service reps better.

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12:00 am EDT

Canadian Tire racial stereotyping

Why is it acceptable for Canadian Tire to insult all Scots and racially stereotype them as money-grabbing & tighfisted. The giggling Jock image on their money is hugely insulting and if you think I'm over-reacting, substitute the image for one of someone (stereotypically) Jewish, rubbing their hands with glee at getting 5 cents back from their shopping trip!

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Jeff K.
,
Dec 28, 2007 10:30 am EST

He's the most racist person you've ever "seen"?
Haven't been around much, have you?

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Anthony B
,
Oct 29, 2007 8:50 pm EDT

Wow this is the stupidest thing I have ever heard. Seriously not even joking. You are an idiot and the most racist person I have ever seen.

Canadian Tire In-depth Review

Product Range and Availability: Canadian Tire offers a wide range of products, from automotive supplies to home and garden essentials. Their inventory is extensive, ensuring that customers can find what they need for various projects and tasks. Whether you're looking for tools, appliances, or outdoor equipment, Canadian Tire has you covered.

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Online Shopping Experience: Canadian Tire's website provides a seamless online shopping experience. The website is user-friendly, making it easy to navigate and find the products you're looking for. They offer detailed product descriptions and images, allowing you to make informed purchasing decisions. Additionally, their online ordering and delivery options are convenient and efficient.

In-Store Experience: When visiting a Canadian Tire store, you can expect a well-organized and clean environment. The staff is readily available to assist you and provide guidance. The store layout is designed for easy navigation, ensuring that you can find what you need quickly. Overall, the in-store experience at Canadian Tire is pleasant and hassle-free.

Quality of Products: Canadian Tire is committed to offering high-quality products. They partner with reputable brands and manufacturers, ensuring that their customers receive durable and reliable items. Whether you're purchasing automotive parts or household goods, you can trust that Canadian Tire's products are built to last.

Return and Exchange Policy: Canadian Tire has a fair and customer-friendly return and exchange policy. They accept returns and exchanges within a reasonable timeframe, provided that the product is in its original condition. This policy gives customers peace of mind, knowing that they can easily return or exchange a product if needed.

Loyalty Program and Rewards: Canadian Tire's loyalty program, Triangle Rewards, offers customers exclusive benefits and rewards. By earning points on purchases, customers can redeem them for discounts on future purchases. The program also provides personalized offers and promotions, enhancing the overall shopping experience.

Community Involvement and Corporate Social Responsibility: Canadian Tire is actively involved in the community and demonstrates a commitment to corporate social responsibility. They support various charitable initiatives and organizations, contributing to the betterment of society. Canadian Tire's dedication to giving back is commendable and aligns with their values as a trusted retailer.

Overall Rating and Recommendation: Canadian Tire is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their excellent customer service, convenient online shopping experience, and commitment to quality, Canadian Tire is a top choice for many consumers. Whether you're shopping online or visiting a store, Canadian Tire provides a positive and satisfying experience. We highly recommend Canadian Tire for all your automotive, home, and outdoor needs.

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Phone numbers

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Website

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