Canadian Tire / Auto Service / car service
This is to lodge strong compliant against Canadian Tire-Auto Service. About 10 days back I left my car as there was red bulb glowing "service the engine soon" message. They called me and told me that sensors have to replaced and with all, incl service they charged me over CAD 1000.00 Now, again yesterday the buld started glowing with same message. They took my car and referred the earlier serivice done and that they would not charge me anything and they would call me after fixing it. They called me telling it is different computer issue and that they can't fix it, I need to take to the dealer and I need to pay CAD 140.00
1.They did not diagonize the problem right the first time, 2. they charged me over CAD 1000 for not diagonizing well, after that next time when I dropped the car 3. they said they will not charge me anything further as the problem seems to be related to computer which was checked and charged already 4. and finally they want me chare for something that they can not fix. How ridiculus it can get !!!
When we drop the car and if service center diagonizes the issue and if we are not willing to get it fixed, I understand they charging us for the time and diagnosis. That is the risk we take. Similarly, when they identify the issue and if they can't fix it, they should NOT charge us anything. Because that's the risk they should take.
In general, they were all very bad service technicians, they lack complete customer service and unfit to be in car service industry. If any one can advise who should I complian about Canadian Tire also with in Canadian Tire, is there any business person that we can talk to?
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