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1.3 1132 Reviews

Canadian Tire Complaints Summary

95 Resolved
1034 Unresolved
Our verdict: If considering services from Canadian Tire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canadian Tire reviews & complaints 1132

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7:26 am EDT
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Canadian Tire e test

As a tax paying citizen of Hastings County I work hard to help support, provide for my family and feed my children and after what has unfolded over the last couple of days it will definitely put a financial strain on my household this month. On Wed. March 18/09 I took my vehicle in for it's emissions test at Mc Keown Motors in Spring Brook which my vehicle at that time failed they instructed me of the steps that I needed to follow to get a diagnosis and a pass or a conditional pass, the next day I stopped into Cambellford Canadian Tire and told them of my problem they then set me up an appointment for a diagnostic test ($99.95) for Thursday March 26/09.
The diagnostics test came back that I needed a "Tune up" which I made an appointment for the following Tuesday March 31/09. I dropped my vehicle off that morning and they called me at about 12:30 to say they were almost done they would call after the changed my spark plugs and did a re test on my van, 2:30 they called back to say they were done. I went back into pay my bill $308.96 only to be told that my van had failed the re test with higher numbers than the first test so I questioned the technician as to why it failed he said that it was the catalytic which they had told me checked back ok on the diagnostics. My anger and my frustration comes from the fact that first off why hadn't this shown up the first time(diagnostics) and second if it had of shown up I wouldn't have had to spend over $300 to fix something that didn't need fixing when I would of gotten a conditional pass for the year as a catalytic price is much higher than the repair cost limit $450. And also there is a third how is it humanly possible for the numbers to be higher the second time round after having work done to it that they instructed me need done. I have no problem with getting an emissions test every other year to help the environment out and also the government, but to be taken for a ride financially by a program/ facility in this time of hard ship/recession is down right disgusting.

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Ottawaboi
Ottawa, CA
Jun 16, 2014 2:44 pm EDT

I just brought in my car for an e test at the canadian tire in ottawa up by west hunt club rd, the vehicle passed but after that my sunroof stopped working and now there is a off smell inside the car that gets worse after 10 min of driving, almost like a chemical gas? Not sure if they messed around with my engine while doing my e test but now i am concerned

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Cathy Beaton
, US
Aug 20, 2018 12:01 pm EDT
Replying to comment of Ottawaboi

Last time l had an e-test ( passed) within a week got a bad burnkng smell, car jolting around. Ended up l needed new ignition coil, cylinder replaced. Cost almost $400! Now l need another etest and dreading what'll happen afterward.

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mgag1
Toronto, CA
Jul 30, 2013 7:19 pm EDT

store on sheppard and leslie is a scamming operation. Cost to replace a battery: $250. Diagnostic test to confirm battery is dead: $60.
complaining about inflated cost will get you sarcasm and rudeness from the manager. Specialty is not service, but separating money from consumer. Stay away

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thatgirlcanfly
Barrie, CA
Oct 02, 2011 11:48 pm EDT

its funny that people complain about big chain stores and their service. They have a head office. call them and have this rectified. They will do everything in their power to fix your problem, if not they encounter a bad rap. which is the last thing they want. If you have the time to complain about something, you have the time to do something about it.

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scotsnwater
Lindsay, CA
Apr 04, 2011 2:26 am EDT

Canadian tire are ripping everyone that gets a test by saying they had to replace the gas cap and if they don't it would fail.
This is a disgusting abuse of the ability to E-test

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Trent Hills Canadian Tire Auto Service
, CA
Oct 08, 2009 10:01 am EDT

Please contact Canadian Tire Campbellford Service directly to have your concern addressed. There seems to be some confusion about the explanation you received and we very much want to address the issues you have raised. Emission testing results can be complex, multi faceted and stress inducing etc. We are committed to keeping this to a minimum, so please contact us, so that we can resolve any issues you may have. Thanks for taking the time to let us know about your experience.

Canadian Tire Campbellford Service

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8:05 pm EDT
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Canadian Tire tires

Well i got 4 new tires on mar21/09 $475.00 had a flat on mar 29/09 took the tire to clayton park store the service guy said it shouldbe replaced there was a slice between the tread .he also said quinpool rd store had the tire as clayton park store had no stock . but the quinpool rd store would not send a tire over so i took the tire to them . well come to find out since i had the tire installed on the rim at a service station by my house then ballanced at canadian tire after .there was no road hazzard on that tire i cant belive that . well im going to remove the tire go elsewheres buy a new tire and canadian tire on quinpool road will never get a cent from me again and ill keep telling anyone i can of how they are with so called customer service lol what a joke that store is .

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NEVER CT Again
Lower Sackville, CA
Nov 06, 2009 11:53 am EST

had the worst experience ever at this Canadian Tire garage. I purchased 4 winter tires and held them at home until i was ready to have them installed. I went into the garage last week and had then installed on Thursday Oct 29th. When I picked up the vech I noticed that the air gages were reading that the tires had 31 PSI and my vech needs 38..I was told that it was just the gage that needed to be reset and they didn't know how to do this, that there was enough air in the tires. After taking the vech home and resetting the gage there was still an issue of the readings showing 31 PSI's so I called the garage and asked about taking it in to have the tires checked...Normally I would just have put air in myself but I had nitro put in the tires. I was told to bring the vech in this was the following Saturday...When I arrived at the garage I was told that it would be a bit before my car could be brought in and i was ok with this...after 45 minutes of waiting i asked how much longer it would be as the problem was from a previous service call that I felt the shop should deal with and I was told it wouldn't be to long. In the mean time a mustang pulled up in the parking lot with 4 young boys in it and one came into the garage and spoke to one of the service guys and the first thing i knew he was pulling his car in and they were putting air in the tires...I was angry at this point and went to speak with the service manager..he apologized and had my vech taken in next...after 10 minutes the service guy brought my vech back out and the readings were still showing 31 PSI's and the warning light was on..one of the service guys was out in the parking lot and i asked him if he was the one who checked my tires and he said no...I said the tires are showing the same as when i brought them in and his response was well it must be your gage there has to be something wrong with it...I was frustrated at that time and left ..On Monday I took my vech to the dealer and when they checked they said none of theses tires have the right amount of air in them and within 5 minutes they had them filled and all warning lights went out...I am sure that Canadian Tire didn't complete the job right the first time when the tires were installed and to make it even worse I believe that when i complained about the waiting the second time that my vech was simply driven in to quiet me up and it wasn't even looked at... this is very childish and irresponsible service from an organization...Canadian Tire certainly had no problem taking my $800 for the tires and then another $75 to install and balance them...but once they have your money don't look for any service... all this to advise others that if you use Canadian Tire you certainly take your chances...Even though they might be convenient ...i certainly will never be using them again

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4:05 pm EDT
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Canadian Tire - arbitrary increases in interest rates

We all know many Credit Cards charge abhorrant interest rates. But Canadian Tire is the worst of the lot, the most ghastly, Usurous Interest rates in the Industry. What they do is get unsuspecting customers to sign up in the store. What they don't tell you is that they can randomly change the interest rates whenever they feel like it. Suddenly, one day...

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6:40 pm EDT
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Canadian Tire bad repair

I stopped in Salmon Arm because my SUV stopped running. The closest thing was Canadian Tire. The checked the vehicle and told me it was the fuel pump. $570 later I drove out of there. Within a block I noticed that my fuel gauge was not working. Went back. They had to take the whole gas-tank apart again as the gauge and the pump is inside the tank.
2 hours later I was off again and wasted the whole day in there. Drove home to Vancouver. When I got to North Vancouver the car would not run again. I took it to Ford this time literally 48 hours after the Canadian tire repair. VOILA, it was a $9 relay that would quit working when hot. So there you go, a perfectly good 10 year old fuel pump replaced for no good reason. The problem was solved and the SUV ran for a year and half. Salmon Arm is 500 kms away so I was not going to go and complain. Because they are all “independently owned” (fancy name for franchise), the local store here would not do anything about it.
Well I thought, at least I have a new fuel pump and the old one would probably not have lasted more than a couple of years.
Well guess what, the Canadian Tire pump 18 months old quit working. I had the vehicle towed to the dealer and now it is another $600 to replace a part that did not need replacing in the first place and that it did not last 2 years.
Called to complain, it is out of warranty, it is out of area, they are independently owned so there is no Regional Manager, there is no0 way to complain there is nothing. This has been the most frustrating thing of my car life.
If I had known this, I would have gone to any dealer in the first place. WHY DID I DO THIS? I had my BMW repaired at Canadian Tire a few years ago and they screwed up the repair completely. Why did I expect my SUV to have a different fate?
I am an idiot for having gone there again. But I WILL NEVER SET FOOT IN ANY OF THEIR STORES AGAIN, NOR WILL ANYONE I CAN CONVINCE NOT TO.

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AP12345
Mississauga, CA
Jul 25, 2014 11:01 pm EDT

I got a second opinion after my car failed to start, after bringing it to Canadian Tire for drivable inspection. I am disappointed to find out that the parts they told me to replace DO NOT need replacement yet. Fortunately, I declined for Canadian Tire to go ahead with the repair otherwise it would be $$$ loss for me and a gain for them, for a part that do not need changing. Very disappointing. How can they cheat on the job and come home smiling? I believe in the saying: "what comes around goes around."

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christopher d. hodder
, CA
Apr 14, 2009 2:51 pm EDT

I did a pre-purchase inspection through Canadian Tire. To their suprise I had driven the car I was about to purchase for 2 months problem free.

I drove out of there with my winshield wiper plastic dialed greased as if plastic parts in the interior of a car ever need lubrication. Not only this, my front winshield defroster didn't work at all. My reverse lights didn't work either. Go figure, I took the car to another Canadian Tire store who told me "you need to take your car right back to the people who last touched your car" interestingly enough it was an "independantly owned Canadian Tire so the wouldn't bill back the charges nor tell me what I needed to hear in order to remedy the problem.

I use to donate money to their "Jump Start" program and now it's a lost cause becuase their auto service is crooked...

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2:46 pm EDT
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Canadian Tire damange to engine auto repair

We brought my Dad's van in to Canadian Tire at Rylander in Scarborough 4 weeks ago...

Problem: No heat from the heater.

Immediate Problems after it was "repaired" and we paid $300 for a replacement thermostat and a flush n' fill of the radiator:
No radiator fluid (van overheating!)
No heat.

We brought it back twice, the first time they just topped up the fluid. The second time, they said the heater core was plugged and that they had fixed it.
Still, no heat, now the engine is still overheating and possibly leaking fluid, because its all pooling in the van under the floor mats.

We brought it back again today.
"Foreman" said that repairs will cost upwards of $2500 and it would be easier to replace the engine entirely.

I complained further, we've been told we will get a refund of what we paid originally.

"Foreman" says that they aren't responsible for the engine block damage and that it likely had already happened before we brought the van in.
I disagree- I asked point blank, "don't you think it is reasonable to assume that a licenced mechanic would be able to spot that sort of damage easily?" He said "yes, they should have".

Of course the damage is recent... my Dad was driving around for nearly two weeks without radiator fluid.
They obviously drained it and didn't replace it when we went for the initial "flush n' fill" and this caused the engine problems.

I called their Complaints number and was given a Ref # and a promise of a callback with 2 days. We'll see what happens.

I'm furious, because this van was bought used less than a year ago, fully certified and we had it inspected.

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Skunks
no idea, CA
Mar 19, 2009 6:46 pm EDT

Problem: No heat from the heater.

Duh . You had no coolant in engine upon arrival . Take responsibilty for your own car.

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3:03 pm EST
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Canadian Tire fraudulent auto service

I bought winter tires from Canadian Tire and had them install them. When I got the bill there was a charge of $7.95 per tire for a new valve stems. My vehicle is a 2008 Grand Caravan with about 10 000 km on it. I asked about the valve stems and they said on the tire course they took, some guy said vehicles with tire pressure monitoring systems should have the valve stems replaced every time the tires are mounted on the rims.

I called the service manager at my local dodge dealership and he told me that is absolutely false.

Another reason why no Canadian Tire mechanic should ever touch your vehicle!

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revos
, CA
Jul 02, 2009 8:27 pm EDT

I second that...don't EVER go to Canadian Tire to fix a vehicle, that is basically a death wish.

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10:44 am EST
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Canadian Tire fraud and scam

We were in need of new tires so we got our two back tires changed at Canadian Tire. First issue was I had to wait from 5:00 p.m. to 8:30 p.m. to get the job done which I felt was too long of a wait when I was told it'd only be an hour. Then a few days later, my husband drove the car down a main street over a bridge when the rear tire completely fell off. Luckily he ended up in the other lane with no on coming traffic. Sad to say, we were not thinking (we were getting married the following day and had a ton of errands to run for the big wedding) and called Canadian Tire instead of Manitoba Public Insurance. Canadian Tire offered to have the truck towed to their shop where they 'diagnosed' the problem that someone tried to steal our tire and thus a bolt was missing and that was the reason why it fell off. I don't believe that for a minute given that our truck was an older 1997 rusty truck. The rims on the tire were scratched and rusty. Also, it was the older tire that was switched to the back as it still had some 'life' in it.

I say if you want to get your car done right, take it to the right people/mechanics!

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camaro92
Burnaby, CA
Apr 18, 2009 5:05 am EDT
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I'm sorry but something doesnt sound right here.. No tire wheel would fall off before you would even feet the wheel wobbling..

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10:56 am EST
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Canadian Tire getting fired

i had goten a work order for a tire repair on a 2008 Volkswagen suv in the shop we have too tire Manichean one of steel rims and another for expensive rims i was using the plastic tire machine 1st too remove the tire but the machine had got stuck in the rim. i asked the managers son "David" to help me his words quote" why are u using that machine its a piece of crap use this one" as he takes it off the other one too put on the steel one the same thing happens it gets stuck. He had grabbed 2 pry bars too get it unstuck but for him pressing the rotation button he had scratched the rim. customer had asked if i wore a seat cover in his car and i told costumer i had put a floor mat sir but no a seat cove for i haven't worked on a car all day so my uniform was clean i had been upstairs the whole day with no work. my other manager branice had told me im so mad at u for not waring a seat cover i cant look at you get out of here so i too her words and went home for it was 20 min form home time.as i come in the next morning my boss Joe taveras try too tell my im suspend an could be fired for his son scratching the rim i sead that not fair and how come im getting in trubble for something i didn't do as for back in the year another worker Alister had seized a moter by dubble gaskiting it and he got a pat on the back n don't worry. as for me a scratch on a rim and im fried please what kind of people work at Canadian tire. I think this is ridiculousness and if anyone can help me il'd appreciate it.
thanks. Eric Garcia

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mikey1987344
yorkton, CA
Apr 08, 2013 2:37 pm EDT

canadian tire hires absolute ###s and thats there work force many people boycot that bussiness because of it absolute atrocious customer service. the most common saying around the shop is 'we dont do that here' or 'it cant be done' we have this one service writer that is a complete ### to the customers and staff. and has been there for 12 years dont know how when you scare away about $3000 worth of bussiness a day i wish i could get this clown fired. thinking about calling head office and saying he drinks on the job and have a couple of customers call in saying he smells of booze that might do it lol

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mikey1987344
yorkton, CA
Apr 08, 2013 2:31 pm EDT

quit that job its a horrible place to work

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camaro92
Burnaby, CA
Apr 18, 2009 5:07 am EDT
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Christ! how old are you? I can't understand a word you said. Perhaps you could try a spell checker!

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9:54 pm EST
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Canadian Tire deceptive service

My 2003 Dodge Grand Caravan was not delivering heat to the interior. Took vehicle to Can. Tire Waterloo for diagnosis. They wasted an hour of my time and told me they would need to flush the heater core with CLR to clean out possible debris to the tune of $170. I did not have time for this, so I took the vehicle and froze the rest of the day (-20C). Later looked up "Grand Caravan no heat" on Google and found many hits related to low coolant levels. I opened the radiator to check level and found that the rad was only half full. I filled it with fresh antifreeze and voila, we have heat.
So, they wasted an hour of my time, charged me 50 bucks, and didn't even open the rad to check it. Then they want to hose me another $170. I will NEVER go to "Crappy Tire" for service again.
A very disappointed ex-customer.

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Learn2Spell
Edson, CA
Feb 05, 2010 1:13 am EST

HAHHAHAHHA Crappy Tire, ###in Eh man ###in EH

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12:20 am EST
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Canadian Tire terrible customer service - incompetence and aggressiveness

Complaint to canadian tire, hunterhorn drive, calgary

On august 23 – 2008 I dropped a tire for repairing on front-right side. It was only deflated. Next day I came back for picking-up the tire and I went to black diamond, where I stayed one month to work. Next day I installed the tire back on my car and my steering wheel vibrate a lot. I couldn’t come back right away because I was very busy to my job in black diamond.
One month later I came to canadian tire to tell them they forgot to balance my wheel … they check it and they said : “yes it wasn’t balanced”. After that my tire didn’t vibrate any more my steering wheel …
Now I ‘m asking you how is that possible to pay for repairing and balance my tire, and actually to not balance my tire …?
On december 19 – 2008 I came again to canadian tire for a different tire, on rear-back side. I felt a big hopping (Jumping) on my rear side of my car … I dropped my tire and I came back on december 21 to pick it up. I asked that person if it is something bad and he said “ it’s all right now …”
I installed it back on my car and … I felt the same big jumping … nothing changed …!
Next day, on december 22, I came again to canadian tire to ask what is happening …
I met mr. Wane and I asked him why my tire it is not fixed and why they said “your tire it’s very good now? “
He said “it’s not our fault and maybe it’s something wrong with your car …
I said my car is good because I changed that “jumper” wheel with a different one and everything it’s good, no hopping …
I asked him why they didn’t check better my wheel and to tell me cannot be fixed?
In that moment he became irritated and he told me “I have to deal with many people in every day, I am exhausted to explain to everybody …
I said “ i’m computer technician for a big store in calgary and i’m dealing like you with a lot of people in every day, and if they have a complaint I have to explain them why and how ….
He became nervous and said : “ i’m not coming to your job to tell you what you have to do! “
I said : “ if we cannot fix a computer we are not charging any penny and we explain why that computer cannot be fixed …. We never charge for a bad work like you, and then to lie that everything it’s ok … “
And anyway I never been nervous with a customer like you …
He started to talk loudly with me and he asked me if that tire is installed on the car …
I asked him why he is more nervous than me and why he talk louder that me …
In the next moment he said “ get lost “ and he left me slammed the door hardly ….
I was shocked … I never seen something like that in canada …!

If I would be only half rude, nervous and impertinent like this guy I would be fired immediately
I cannot understand how you can have this kind of employees, incompetent and aggressive … this non-educated guy should go work hidden in a warehouse, not to work for you in a customer service position …
I think your standards and requirements regarding hiring people are very low …

Theodor stoica december 23 - 2008

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Jamiej
Calgary, CA
Dec 06, 2010 2:42 am EST

I had the worst experience trying to return anything especially at this Canadian Tire location. They go out of their ways to tell you why they wouldn't be able to return the product. Now the latest excuse is that the product has to be in its original, "unopened" package. I have never heard of this ridiculous policy. I understand some people abuse the 90 days return policy, but I only bought the product two days ago. After wasting 15 minutes arguing with them, they finally accepted the return, but my name is blacklisted in their computer. But it's okay, I am never going to return to the Hunterhorn Canadian Tire anytime soon. There are better choices out there.

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Anthony Erickson
Calgary, CA
Aug 27, 2009 11:07 pm EDT

I have been in that store a couple of times and it always looks terrible. The service is horendous and there are never any cashiers on. I shouldnt have to go through the machine checkouts if I dont want to. I will never shop at that store again.

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Canadian Tire [censor] service, 3 days to change a battery

Took my car to Canadian Tire auto service, need a battery change.
The guy took my key and asked me to leave the car there, sent me home with their own van and tell me wait at home, they will give me a call when it's done.
I wait and wait and wait, untill 5:00pm. I called and they told me that they are busy, gonna check my car tomorrow morning.
Okay I can understand that so I wait till another day, 3:00 pm, nobody called. So I called again, they asked me what is my key look like, and then they told me they couldn't find my key, it's probably the guy having my car went home. They will have to wait for that guy and look at my car tomorrow.

so three days for a ###ing car battery change? No ###ing way! I went to drive my car away and get it fix somewhere else, only three hours.

Never, never gonna try Canadiansuxer again.

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Canadian Tire return policy on tire chains

While on a snowy trip to Whistler Dec 12/08, I had heard on the radio that a tire check was being done at Alice Lake, which is before Whistler. The RCMP were checking for proper tires for the road conditions. My tires were all season (Mud and snow rated) on a front wheel drive vehicle. I also went by my tire shop to confirm if they were safe. They felt I should be ok.
I decided to drop into Canadaian tire for an update on the road conditions, and also to see if any vehicles had been turned back. They would probably end up at Canadian Tire for chains or new tires, if so. There were quite a few customers like me enquiring on the need of chains. The service counter staff were stating that I should get chains or I will not pass the road block. Only good snow rated tires would pass. I though, ok, I guess I should play it safe. I was told there is a 72 hour exchange policy and only for different size or if defective. I went on my way with the $70 chains in a plastic box.
There was no road check after all, and the road conditions were better from squamish to Whistler than when I drove from Vancouver to squamish earlier.
On the way home monday I went by Canadian tire to refund the unused chains. They would not refund my money stating the receipt states only 72 hour exchange policy. Tire chain purchases weather used or not are not refunded. I stated that thier return policy states returns with recept and resaleable items accepted. They stated that tire chains are the exception.
I stated that they are still in the box unopened and are likely to be resold as this is the start of the winter season in this area. They would likley have no problem selling it. Again they were never even touched. They would not consider it. I asked for a store credit then and they said no. I talked to the store manager as well as the store owner and customer service people with no luck.
Canadian Tire is taking advantage of a situation that scams the consumer into buying an item for safety reasons, and if still in resellable condition (as new) will not refund or give a store credit. I guess is makes for a large cash pot in the winter season. They need to practice discretion in these cases. I could understand if the chains were used, or if it was the latter part of the winter season. Buyer Beware as always. They have lost me as a frequent customer.

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AquaFire
Vancouver, CA
Mar 14, 2010 6:06 pm EDT

I remember a few years ago when the Fraser River in Vancouver was supposed to flood over the [censored] and there was a huge risk that thousands of people would be forced out of their homes, lose power, etc. I happened to be at Costco (which has a phenomenal return policy) a few days after the province announced that the river was receding and the flood risk was over. There was a line of people out the door returning their gas generators (the big ones that cost between $600 and $1200) all still in the original box, unopened! Was this just a coincidence, that all these people simulataneously decided they didn't like this product? Of course not- they knew there was no longer a risk of losing power and they didn't want their $1, 000 tied up in something they didn't need. Of course, the store, which probably had to order many more generators to re-stock those that sold so quickly, would now be on the hook for inventory they wouldn't sell for many years!

I thought to myself, what a bunch of losers, taking advantage of the store's return policy and good will. How detestable these people were!

This is the same thing- you "bought" these chains with the intention of returning them. The store isn't in the business of LOANING things to losers. Get a life!

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reality_check
Squamish, CA
Jun 16, 2009 6:26 pm EDT

Come on man ! you bought something because you wanted to be insured against possible problems, then you didn't need it so you tried to return it. Why would a company even carry something like chains if they knew everyone who didn't end up needing them would return them? Imagine if you were to buy fire insurance and then after the year when your house didn't burn you tried to get a refund. You bought $70 worth of piece of mind knowing you wouldn't be turned back or stuck on highway 99. suck it up and know that you will be prepared in the future.

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camaro92
Burnaby, CA
Dec 27, 2008 10:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Obviously you didn't bother to even READ the pamphlet that was given to you upon purchasing your tire chains.

- There is NO warranty on Tire chains!
- There is NO REFUND EVER on Tire chains!
- There is ONLY a EXCHANGE for another chain size within 72 WITH RECEIPT.
** NO EXCEPTIONS **

WHy?

Because you admited yourself.. You didn't need it.. We are in the business of SELLING, not LOANING. Many companies have STOPPED with tire chains because of the hassle they have been and how many have ABUSED their product and wanting refunds.

You do NOT have to even use them to USE THEM.. Like you said above, they ended up needing to check your tires.. That is the risk you take and you are made VERY CLEAR before you buy them. People have SCAMMED US buying them so they can just have them in view for the RCMP and then expect us to give them a credit, tender back once they "USED" them..

Doesn't matter where you buy tire chains, it's exactly the same with any other place so quite whining and READ THE POLICY BEFORE YOU DO YOUR NEXT PURCHASE.

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Mike B
New Westminster, CA
Dec 17, 2008 2:31 am EST

Buyer beware? You were told the exchange policy. You accepted the exchange policy. You purchased the product knowing the exchange policy. Then you expect them to not follow the exchange policy and make an exception for you? You were a well informed buyer who decided to not listen and now you are upset. The store did nothing wrong in following the same policy that you knew they had.

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steve111
, CA
Dec 15, 2008 6:56 pm EST

At minimum they should provide you with an in store credit. What a joke

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7:41 pm EST

Canadian Tire auto service scam

Took my car in for an mvi, swapping of summer tires to winter and an oil change. They said i had to leave my car there all day and they would shuttle me to and from the shop to home. Regardless of all that. They called me 4 or 5 hours into it and told me they changed the tires, the oil and that they found a broken bearing and a broken rear spring...heres the catch. They said they broken spring was connected to the lower arm by a bolt(which was seized) so they would have to replace both the spring and the lower arm. i said "cant you cut the bolt instead of replacing the lower arm" they said no its not that easy"
anyways...end result ...i picked the car up...paid $350.oo for tire swap, oil change and bearing for a wheel. they rejected my mvi and gave me a quote for another $1350.00 for the repair of my broken spring.

Get this...i got another mechanic to look at it...THE SPRING WASNT EVEN BROKE!..

i could not believe it...1 month before christmas. my kids almost did not have a christmas because of this. Regardless...the other mechanic found that all i needed was a set of brake pads, thats it. $135.00 is all it cost..

moral of the story is...dont go to canadian tire for car things...if you do...get a second opinion.

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Hatchetman007
, CA
Jul 20, 2012 6:44 am EDT
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hey which Canadian Tire was it?

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RegardlessOfTheMoose
Halifax, CA
May 30, 2010 4:59 pm EDT
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Mannnn(and so on with the "n"s) all of the mechanics have gone to school to become mechanics. The real problem is not the competence of the mechanics but the way that the mechanics make their money. Mechanics are paid by the job (not the hour), which means that sometimes to get work, they need to invent it. Mechanics might tell you that a problem exists that doesn't or even create a problem to fix while working on something else. This is true. However, many smaller shops aren't above doing inadequate work on your car, so that they can offer you a lower price and win the sale of the job. It may be that your local mechanic is ignoring problems and letting you drive around in a broken car, because telling you the truth can lose them a customer. The best thing to do is to research the problem before you go to a shop or accept that work needs to be done. If you show them that you aren't completely clueless, they will be honest with you, instead of risking being caught.

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mannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Edmonton, CA
Dec 04, 2009 1:29 pm EST

i have herd of so many stories just like urs and yes your totally right they try and scew u at canadian tire and alot of the time its some young punk who took auto shop in high school thats working there!

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5:29 pm EST

Canadian Tire poor people skills

I live in Fort Nelson 4 hour away from Fort st John, when in town for medical resons did a little shopping at Canadian Tire. Found a snow blower and bought such for my husband for christmas. Returned home to see flyer saying the item was now on sale 100.00 dollars cheaper, called store to say I was dissapointed in the fact I would have waited the day and saved the money. Was rudely told the stores policy is not to allert people of the savings as the store needs to make money. In this time of money trouble I found this to be a cold and uncaring way for a manager of any store to act. Fort Nelson has had both our mills close in the last 6 months so every dollar counts. I feel the store should value there customers and not turn them away, these type of coments make the trip further south much more warrented.

Yours Truely
Layed of Millworker

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AquaFire
Vancouver, CA
Mar 14, 2010 6:42 pm EDT

Most stores have a "price protection" guarantee or policy. Some Canadian Tire stores (or perhaps good store employees) will, if you ask nicely, look up the sale price and they can tell you the date the item will next go on sale. I've even had them give me the sale price before it went on sale AND i've gone back there when the item went on sale weeks later and received a store credit for the difference.

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9:01 am EST

Canadian Tire car service

This is to lodge strong compliant against Canadian Tire-Auto Service. About 10 days back I left my car as there was red bulb glowing "service the engine soon" message. They called me and told me that sensors have to replaced and with all, incl service they charged me over CAD 1000.00 Now, again yesterday the buld started glowing with same message. They took my car and referred the earlier serivice done and that they would not charge me anything and they would call me after fixing it. They called me telling it is different computer issue and that they can't fix it, I need to take to the dealer and I need to pay CAD 140.00

1.They did not diagonize the problem right the first time, 2. they charged me over CAD 1000 for not diagonizing well, after that next time when I dropped the car 3. they said they will not charge me anything further as the problem seems to be related to computer which was checked and charged already 4. and finally they want me chare for something that they can not fix. How ridiculus it can get !

When we drop the car and if service center diagonizes the issue and if we are not willing to get it fixed, I understand they charging us for the time and diagnosis. That is the risk we take. Similarly, when they identify the issue and if they can't fix it, they should NOT charge us anything. Because that's the risk they should take.

In general, they were all very bad service technicians, they lack complete customer service and unfit to be in car service industry. If any one can advise who should I complian about Canadian Tire also with in Canadian Tire, is there any business person that we can talk to?

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Wanda Holgate
, US
Feb 02, 2017 8:58 am EST

Went a couple of months ago (About 4 / 5 months ago) to canadian tire auto service in kirkland quebec, to have a front end inspection,... They gave me the report of what needed to be done,.. Bought the pieces & had them changed, (Ball joint, tie rod end,... Now i go my dealership garage to get diagnosis on computer,... I was in total shock, when they told me, & brought me in to show me that my whole front end sub frame is finished & has rusted out holes all through it... Why the fk did i pay for a front end inspection for, your people should of told me months ago about my sub frame, but instead you just wanted to make money changing parts... This car is now off the road as of yesterday,... You pcs of ###, you'd rather make money then to let your customers know the truth... & yes i have proof i was there for that, it's paid through my canadian tire master card, you fkn pcs of ###

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Maria Roque
, US
Nov 23, 2016 11:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought my winter from canadian tire heartland auto service last year. This year asked them to replace back my winter tire. I've waited for 2hrs instead of 1to 1.5 hrs as they told me. I got late for work. The next day i saw my tires all flat. Then i have to comeback again to see what is wrong. They keep me wait again forever.My tires are flat after they installed. Worst service ive ever had and never comeback to this place anymore and i will discourage my friends and relatives to come to this place.

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6:39 pm EST

Canadian Tire poor service, arrogant employee

Bought a company brand slow cooker which did not cook meat through and left veggies raw. Did not retain receipt. Upon retutn to store had to listen to two employees squabble over how it was neither of their jobs to be at the service desk...well who the hells job was it, not MINE!Then they refused to do an exchange or send faulty equipment back...I left the damn slow cooker there and they can shove it where the sun does not shine...never will another item be purchased in a canadian tire store!I am sure Walmart or zellers will appreciate the business

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Mike Seema
, CA
Jun 10, 2011 5:20 pm EDT

Canadian Tire is the most arrogant company I have ever interacted with.

One supervisor in the automotive service almost told me that I am god here; there is nothing above me ...

Even at the corporate level, when you talk to them, you can see that arrogance is part of their culture ...

Stay away ...

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Nibbles
Edmonton, CA
Mar 27, 2010 10:44 am EDT

Boufford: many of the stores can refil the battery for you if you have the warranty information and reciept. Most items in Canadian Tire have an exchange or return policy, with very noted exceptions.

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D. Boufford
, CA
Mar 06, 2010 8:13 pm EST

You make it far too dificult to lodge a complaint. Bought a car battery on 2010/3/3. - - [protected]
Two employees and two different instructions
1) battery is no maintenance - don't open cells -don't add water
2) no comment from selling clerk
3) arrived home and opened battery cells - water level down over 50 %.

On spending over $100.00 for a battery i expect clear accurate instructions about maintaining the unit and receiving the product in full compliance for installation so that i won't be accused of not keeping cells full -over the top of cells-and not meeting warrantee requirements.
My next battery purchase -5 cars - 1 motorcycle-2 riding mowers-5 boat won't be at a Canadian Tire store

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Nibbles
Edmonton, CA
Feb 23, 2010 12:28 pm EST

Should have retained reciept at the very least. Doesn't matter if its the company brand, if the store has a reciept policy chances are it won't matter one iota about if its their product or not. Doesn't matter where you go anymore.

As for the employees who said it wasn't their job, think about it this way: do you want any employee, regardless of their training (as in honestly can not serve you due to no access)? Or do you want somebody who knows their part in their workplace and can potientially help you more than the employee who can not help with the transactions.

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enrico
Longueuil, CA
Mar 24, 2009 3:49 pm EDT

An arrogant employee should not prevent anyone from dealing with any large chain store or any store for that matter. It is usually preferable to complain directly to the manager, after all the store or franchise does not belong to that cocky, smart @#@ employee. It happened to me before and I found that the best way to deal with such situations is to circumvent the troublesome salesperson. Usually, it works and if not just go to the head-office and be frank with them, they will listen because they are just people like you.

They will probably have a nice little chat with the culprit and I bet that the employee will usually swallow his overflowing arrogance and change his ways.

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K
12:39 am EST

Canadian Tire billing me twice my credit limit

I was given the beginner limit of $400.00 and had the card for awhile making payments ontime etc.
I had a pre auth charge coming out monthly. Last yr family emergancy resulted in a maxed card. After a few months not using it cuz it was maxed I get a bill for $600.00! Hello! my limit was only 400! Two months later a bill for $800! I find out though my card was maxed and available credit was zero, they allowed my pre auth debits charged to my non exsisting credit limit that they thought I was going to pay them! Umm No! After a nasty convo they cancelled the un auth charges and I closed my account...Bad Business

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1:25 pm EST

Canadian Tire not refundable/return guarantie dont apply

i went to Canadian tire and i got the exercise machine Gym Weider Weightstack 300$, on 03/11/2008, the machine is not worth it, is not smooth when exercising and sometimes it keeps blocking when exercising. Is unstable even if all screws are tights!

i when to return it today to the Canadian tire store (not even 15days after) they toll me they cannot take it, they have to call the company in order to replace the parts ( even i said the parts are OK nothing is broken, is the machine itself that is not good ) so, , , , , bla bla bla with the manager. I told her that they should put a note that machines are not refundables and she told me THEY ARE NOT OBLIGATED to do that.

What a gift from me to Canadian tire, 300$ + taxes for a machine that is not worth even 50$. This is ridiculous !

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NotStupid
FitVille, CA
Feb 16, 2009 7:43 pm EST

Use it as a table for your deep fried hot dogs you fat ###.

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WoWPlayer
Adamant, US
Nov 16, 2008 10:22 pm EST

On the back of your receipt it says original condition and packaging ###; you didnt mention the packaging but it is certainly not in original condition. Learn to read english.

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8:43 am EST

Canadian Tire snow tire service

Earlier this month (November 2008) I went into the Canadian Tire Associate Store on Cemong Road in Peterborough, Ontario to get four new snow tires installed. I wanted their highly rated Goodyear Nordic tires. I was told they had them in stock but they could not make me an appointment to get them installed until a week later.
I was told the tires would be set aside and kept for me when I came in..and saw on their computer that they had been taken out of inventory. I asked the service person I she wanted me to pay for them now. I was told: no problem...they have been set aside for you so you can pay when you come in. I thought this was very good of them.
When I arrived a week later to get the tires installed I mentioned that the Nordics had been set aside for me..and left for lunch while the job was done.
When I returned I saw my car sitting outside and went over to look at the tires before going in to pay. I saw that the tires that had been installed were NOT Nordics but a cheaper tire.
I asked the service what happened to the Nordics I had set aside. I was told that someone must have sold them to another customer.
I then told the service guy I wanted the other snow tires taken off and my summer tires put back on. This was done and I was given a refund.
I would have thought someone would have called me to say the tires they put aside had been sold and would I like another brand...and it would have been nice if they had asked me the same thing before installing a different tire.
This is lousy customer service and a resulted in a complete waste of my time and theirs.
The other stores in the Peterborough area were all out of stock on the Nordics so I went down to Bowmanville where I was treated very well and had a new set of Nordics on by the next day.
I have also sent my complaint to the store.

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Update by MartinC
Nov 17, 2008 3:52 pm EST

I received a call today from the owner of the Chemong Rd Canadian Tire Store in Peterborough.
He apologized for the problems I had and said he had looked into my complaint and found that someone definately went into the storage room and sold my tires to someone else despite the fact there was a note with my name and "sold" attached to them.
He said the procedure for selling tires has been changed and there will be no more putting aside tires for customers. Thats too bad.
I appreciated the phone call but the problem is the staff who just couldn't care less. They knew what they were doing when they sold my tires from under me.
I'll be looking elsewhere when I change to summer tires in the spring.

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8:04 pm EST

Canadian Tire re: complaint for poor car service

Dear Sir or Madam,

We are writing in reference to the car service we had at Canadian Tire, Kingsway Avenue, Edmonton. We had oil change done on September 21, 2008. After service on our way back to home we saw steam coming out of the Car's bonnet, on inspection we found the coolant lid open and all the coolant was gone and engine temperature went up too high. The mechanic who did the service left the coolant lid open, we returned back to Canadian Tire Kingsway Avenue and reported that. The advisor informed us that they will get our car checked by certified mechanic this time.

After waiting for more than 2 hours finally the coolant container was refilled, but since than the car engine started making hissing sound. So when we went back to Canadian Tire in couple of days, the mechanic mentioned that the problem is with the fan belt and pulley and needs to be changed. They said it will cost $ 180 (approx) and will take 2 hours to replace, we said to change it and came back to home in taxi. After reaching home within 10 mins we got phone call from Canadian Tire that they haven't got the part so it can't be done. We had to take taxi back immediately and we were told they will ring me when the part is available.

With the type of service, time, money and inconvenience caused by Canadian Tire we were very upset and decided to go to Ford Agency to get it sorted. Finally Ford mechanics get it sorted and fixed but it cost us $ 579.80

We are very upset with the type of service and inconvenience caused due to negligence of the mechanic which cost us lot money and time. Although the problem has been fixed but we are still not sure the amount/type of internal damage being caused to the Engine due to high Engine Temperature. Luckily we were driving at very slow speed because of that we were able to see the steam coming out of the Engine on time. If we would have continued driving the car at higher speed, it could have caused much more damage or may ended up in severe accident.

We have already reported the same to Mr.Brian Hansen (Store Customer Service), but nothing has been done sofar. We hope you can understand the situation and therefore we request you to look into matter ASAP otherwise we are left with no choice, except to persue the matter and exercise our consumer right in the appropriate legal department/authority.

Thanking you,

Sincerely,

Mrs Harpreet Kaur Matharu
Mr. Sundeep Singh Matharu
Address: [protected] Street, Edmonton, T5M 0M6
Phone: [protected] | Cell: [protected]

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Canadian Tire In-depth Review

Product Range and Availability: Canadian Tire offers a wide range of products, from automotive supplies to home and garden essentials. Their inventory is extensive, ensuring that customers can find what they need for various projects and tasks. Whether you're looking for tools, appliances, or outdoor equipment, Canadian Tire has you covered.

Pricing and Value for Money: Canadian Tire is known for its competitive pricing and value for money. They offer regular sales and promotions, allowing customers to save on their purchases. Additionally, their price match guarantee ensures that you're getting the best deal possible. With Canadian Tire, you can trust that you're getting quality products at affordable prices.

Customer Service and Support: Canadian Tire prides itself on its excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist you with any questions or concerns. Whether you need help finding a specific product or require assistance with a purchase, Canadian Tire's customer service team is there to help.

Online Shopping Experience: Canadian Tire's website provides a seamless online shopping experience. The website is user-friendly, making it easy to navigate and find the products you're looking for. They offer detailed product descriptions and images, allowing you to make informed purchasing decisions. Additionally, their online ordering and delivery options are convenient and efficient.

In-Store Experience: When visiting a Canadian Tire store, you can expect a well-organized and clean environment. The staff is readily available to assist you and provide guidance. The store layout is designed for easy navigation, ensuring that you can find what you need quickly. Overall, the in-store experience at Canadian Tire is pleasant and hassle-free.

Quality of Products: Canadian Tire is committed to offering high-quality products. They partner with reputable brands and manufacturers, ensuring that their customers receive durable and reliable items. Whether you're purchasing automotive parts or household goods, you can trust that Canadian Tire's products are built to last.

Return and Exchange Policy: Canadian Tire has a fair and customer-friendly return and exchange policy. They accept returns and exchanges within a reasonable timeframe, provided that the product is in its original condition. This policy gives customers peace of mind, knowing that they can easily return or exchange a product if needed.

Loyalty Program and Rewards: Canadian Tire's loyalty program, Triangle Rewards, offers customers exclusive benefits and rewards. By earning points on purchases, customers can redeem them for discounts on future purchases. The program also provides personalized offers and promotions, enhancing the overall shopping experience.

Community Involvement and Corporate Social Responsibility: Canadian Tire is actively involved in the community and demonstrates a commitment to corporate social responsibility. They support various charitable initiatives and organizations, contributing to the betterment of society. Canadian Tire's dedication to giving back is commendable and aligns with their values as a trusted retailer.

Overall Rating and Recommendation: Canadian Tire is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their excellent customer service, convenient online shopping experience, and commitment to quality, Canadian Tire is a top choice for many consumers. Whether you're shopping online or visiting a store, Canadian Tire provides a positive and satisfying experience. We highly recommend Canadian Tire for all your automotive, home, and outdoor needs.

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Contact Canadian Tire customer service

Phone numbers

+1 (866) 746-7287 +1 (800) 387-8803 More phone numbers

Website

www.canadiantire.ca

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