Canada Post
reviews and complaints

Your London Drugs Kamloops post office has two new hires. I understand that they are new but they have been there long enough that they should know what they are doing. The gentle I dealt with on July 4, 2018 was just awful. This is one of the new hires. I get that he is new and can be a little slow but when the boxes are the same size you should mark down the dimensions to save you time. Especially when there are multiple packages going out. He also should know by now to ask for help if needed and call for someone else to come help if there is a line up. There was a massive line up behind me and he did not once call for help. He just sat there and got frustrated. If your new staff are not capable of being by themselves then do not leave them by themselves. If they are not capable of asking for help when needed then there is something wrong. I have not had a pleasant experience because of this. I am not sure what your training process is but it needs to be adjusted, you need to hire people who can learn the job and you need to not leave employees who are not capable of doing their jobs by themselves.

At 12:20pm on Wednesday, July 4, 2018 a Canada Post mail delivery van pulled up in my driveway in Brampton, ON (Spring Valley neighbourhood). She rang the door bell, but I was on the phone at the time. By the time I raced downstairs she left. I opened my door to see her drive a couple houses down my street make a u-turn and drive back toward my house. I came out to the edge of my driveway to flag her down since no other cars were on the road. She LOOKED AT ME, SPED UP AND DROVE AROUND THE CORNER! I quickly put shoes on my 2 year old son and went around the corner thinking maybe she had to go to the community mail box. The van was gone! Nowhere to be seen. I couldn't believe it! I'M NOT AT ALL IMPRESSED with this lack of service and ridiculous and dangerous behaviour! Good thing no kids where playing about when she sped down the road! I called Canada Post and waited for 27 minutes for someone to answer the phone and no one did! The recording just kept saying high volume of calls and to stay on the line. I will try calling back.

Many items, credit card statements, legal notifications, etc are not received. Those sending them and I are concerned that the contractor hired by Canada post is not delivering the mail to the community postal box in our area. In any case I am asking if you could look into the matter since it has caused me a lot of hardship.

Philip Raitz

[protected]

194 Covewood Circle NE Calgary, Alberta

I am putting in a complaint about an employee of yours who on Tuesday, July 3rd did not do her job in a professional manner and could cost me receiving my mail on time because she refused to accept my Government issued citizenship card as ID. I went into the Shoppers Drug Mart on Dundas and Saskatoon Streets in London Ontario at about 5:15 pm., July, 3rd, 2018 to get my mail forwarded to a new address in Perth Andover New Brunswick and Samantha would not accept my ID as indicated above because she did not see it on your website as acceptable. I told her it was Government Issued so it had to be acceptable. She still would not fulfil my request even though I had my electric bill and government issued check stub as well. I even told her I had a birth certificate and health card with my photo on it which she told me could not be accepted according to some rule or law with your firm. I was becoming upset with her because of my desperation to get this mail forwarding done since I am moving on July, 9th and only had 3 business days to complete it. I am now concerned that I will not receive my mail come Monday because of this incident with her since I will be on the road to New Brunswick. This girl should not be a Government employee since she does not know how to even follow simple steps and proper procedures to process information for people in dire need. The Shoppers Drug Mart she works out of is in London Ontario with Store number 0737. Please respond to this situation and train this employee to be more understanding of a customers cry for immediate assistance to get a job done. Regards, Thane Wood, 1713 Wavell St., London Ontario, N5W 2E2.

Canada post is a lump piece of [censored] delivery service that frankly should be free.

I ordered an Ethernet cable to my house using amazon, and the expected delivery was Tuesday, which was perfect timing because I'm home all day so I surely won't miss it. Tuesday comes by and at 10:00 I hear a few knocks on the door, I run downstairs as fast as I can. Open the door and notice a piece of paper on my door handle that says I missed my delivery. And his truck is no where to be seen. The good thing about my home is that it is fitted with a compete security camera system on ever corner of the house. I check the camera for the time he knocked on my door and noticed that he wasn't even carrying a package just the slip. And he didn't even bother to wait a second, and then left immediately.

Now I have to pick up the package from a shoppers drug mart 5km away from my house. What [censored]ing delivery service is this if it dosnt even deliver to my [censored]ing house.

Stupid.

I live at N6K 4L8 postal code. I received a phone call, picked it up on the second ring. Postal service driver hung up, left the slip to pick up at the post office tomorrow after 12 noon. What's the point of having a parcel delivery guy if he doesn't want to take 2 minutes to deliver a passport that my daughter Jacqueline Welch ordered? This needs to be changed.

Yesterday I picked up mail and my "communal post box" and the mail was soaked to the point where some of my mail will have to be resent to me... my vehicle registration, my insurance cards and papers ... these are the important ones. The flyers were beyond readable and fell apart. This isn't the first time, but this is the worst it's been. I have picture of the mail that was soaked and some of it is almost unreadable. I would like someone to address this issue. Please e-mail ([protected]@eastlink.ca) me or call me at [protected]. Joann Dnistransky

I just called earlier about my lost mailbox key and i had the worst costumer service conversation in my entire life! I think my line is not clear enough in her side but she doesn't have to raise her voice and made me feel dumb while spelling my information to her. I almost cried coz i never had this experience before and i never encountered a costumer service representative that as rude as her. Atleast i said thank you to her at the end but i can't take to wish her a wonderful evening after what she did to me. Most rude person ever!

Your service is terrible compared to any other service delivery companies. I order on-line continuously from Amazon in Toronto with Max 24Hrs delivery with either Intercom express, USP or Purolator. Well VOIP Much in Toronto sent on June 20, 2018 a small package to be delivered to my house in Gatineau. Your web site indicated it will be deliver on June 22. Guest what, we are June 26, the delivery date has not yet been updated and the package has not yet arrived. This is poor and ridiculous service.

When I order on-line I now ask What delivery service they are using, and if they say, Canada Post, I don't order.

Once again a letter was returned as undeliverable. I have lived at this address, 448 Valermo Drive in Etobicoke for over 22 years.
This seems to happen periodically were all mail deliver to our street is returned as unknown. For some reason this keeps up until one of us complains.
Is it really too much to ask to have our mail delivered in a somewhat timely manner without all our mail be returned to sender.

I sat and watched the mailman go by our house twice. No package. Notification on tracking #8321347334251668 said delivery notice left. Where was it left as it wasn't at this address. Called canada post. 1st time they have me the notice # but can't p/u till next day. Called again to complain. Agent hung up on me. Needed today as medicine!😡😡😡😡

Recently, I did not receive a few letters from the Federal Government and Banks, with private and financial information. Canada Post said those letters have disappeared without a trace, it could even be mail theft during processing (our building has no mail boxes). Canada Post employees were compassionate and courteous to me, but they said that there is nothing they can do about it, they cannot even prevent further disappearance of the mail. How can the Government and Financial Institutions send documents to Canadians in such situation?

On saturdays our post office in Langham, SK is suppose to be open from 9-12, and as I work from Monday to Friday and am unable to get any parcels that are there for me and my family, it's saturday that I can do this. But when I show up and there's a hand made sign in the door saying ‘ closed back after the care home opening' what am I suppose to do but wait. And as I've been here now in my car for 20 mins and no one is still in there. I sure hope that she remains open after her 12 o'clock close time to make up for this. As I've had to cancel my appointments for this. Not impressed.

Imagine you are 65 years old without a car and you pay for the SHIPPING COST and waited in the house.

They (The Fing Stupid Canada Post postman/women) don't border to press the buzzer or ring the doorbell and leave a note to ask you to pick up, I'm PISSED and this is NOT THE FIRST TIME they did it.

And you know they (Canada Post) don't care, they are unionized and monopoly in Canada. They have their puny pension set up and just trying to drag on till their retirement and claim that till-death-do-us-a-part pension, drag on the dead-end job and live miserable life while giving others hell.

Well, you deserve this miserable life and I wish you get the same treatment when you retire at home and the Canada Post comes leaving you a note to ask you to pick up your 50lbs air conditioner at the NEAREST POST OFFICE. Karma will be waiting.

James
Coquitlam, BC

Reference ticket number 0126219178, I am disappointed that express post delivery person did not attempt to knock on the door or ring the door bell before placing the delivery slip into my mailbox.
Secondly the express delivery item was not sent to the post office in rockwood mall until 7.13pm the next day
Thirdly, the express post item was included with at least 100 parcels and was not separated for express delivery resulting in not being able for pick up until june 20th, two days late
This is very inappropriate for express post deliveryn when the sender has paid an extra fee for express delivery.

My document is extremely time sensitive and its filled with sensitive personal documents. I sent with registered mail on June 13th 2018, so I could track it and it would arrive well before the deadline. When it showed that it never arrived, I called then submitted online ticket as well, nothing happened called again assured me that they will get it sorted out. Last phone call I had, the customer service person told me, no assured me that he could see the scans internally and that mail is not lost it would get to destination by due date no problem. Nothing the next day finally talked to the supervisor and she cant see anything so basically guy I talked to previous day LIED to me! It terrifies me how a federal government worker can lie to me with such a easy...now I am late in submitting my documents and well have to go through loops to secure my personal information. Thats lost days and time..Federal run corperation filled with liers...

I had two packages coming from china
#1-ea340829575cn
#2-ea340828805cn
Package #1 had all the right info, except the postal code was from my home and didn't match the office address. A supervisor from post cda called me and asked me where I wanted the package delivered, I gave her the address, she it would take a couple of days. 5 days passed and I hadn't rec'd anything. I called and was told the package was returned to sender (china) ref #: 126149630. I have to pay another 50$ shipping.
Meanwhile package #2 was shipped out before package #1 was rec'd and had the same problem, so I called, advising the supervisor catherine the situation and opened a second ticket ref #:126217483, five 5 days before it was to be received. I find out today package #2 was returned to sender also.
What is the use of opening a ticket, if when scanning the item no-one reads or follows instructions on the ticket. The latest comment I had from trisha, another supervisor, said they don't have enough people to review the scanned tickets and its easier to ship it back.
My solution is if you open a ticket it creates an alert, so when the item is scanned at any point in time the alert is triggered and forces you to read the ticket. I do this all the time in retail. Canada post is a billion dollar federal corporation run by a bunch of paper pushers... Completely unacceptable! Lets see how long it takes for someone to respond...

Dear Canada Post,

RE: Delivery Notice [protected] Jun 18 2018

Was expecting delivery and was at home and my buzzer-bell did not ring asking me to sign for my package. The notice said Other: Not Listed.

As far as I am concerned, this was not acceptable. I just moved into this building at 201 Queen Mary and I completed and processed a Canada Post Change of Address: [protected]. If the delivery person had buzzed the door as required for signature, I could have showed ID for the package and signed for it.

But furthermore, Canada Post is a nationwide service. I just moved to Kingston from Québec, where although it was the tradition to change your name when you married, they legislated in Quebec that all women have to use their surname at birth. I have been using the married name Matchett since 1973, yet Quebec forces me to identify myself as Louise Tremblay. So I actually am forced to use three legal names: Louise Tremblay Matchett.

When I filled out the Change of Address form for Canada Post, I was careful to write 2 possible names for me in the generous space you provided. Louise Matchett & Louise Tremblay Matchett. Unfortunately at my building at 201 Queen Mary, there is only space for a building ID of 13 characters! I had to make it SHORT. So I opted for L Matchett.

I order online regularly. Am I going to have to go and pick up a day later than the expected delivery every time Canada Post delivers, just because my building's listing only accepts 13 characters?

Please get back to me on this!

Louise Tremblay Matchett

The employee that delivers at my appartement building did not close the panel for all the mailboxes. I was at hospital all week to give birth. When I returned to home I noticed there was mail in the box but decided to get the next day since I had a newborn with me, my hands were full. When I went to get my mail the next day, i noticed that the panel was left open and everything inside the mailboxes were gone. The other tenants mail also. So our mail was stolen because the mailman did not close the panel to the boxes.

I recently received an email from Canada Post concerning an undelivered package.
The address info on the form is incorrect.
Shown address: 304 Cranberry Circle SE T3M 0S2
Correct address: 304 Cranberry Park SE T3M 1W2
Thank you - Roberta Patterson

According to Canada Posts tracking, the package was mailed on 6/6/2018.
The contents of the package is a liquid Dirty Martini Mix. According to tracking the package made it to Calgary and then the trail goes cold. I don't know what else to tell you. I have notified the shipper.