Canada Postparcel not delivered - canada post don't care

I sent a phone back to ebay seller in US, it was note delivered after over a month, I submitted a ticket with Canada post, even tho I paid for 100$ insurance, they simply dont give a crap and just closed the ticket:

Tracking Number: LM071894960CA
Submitted: 2017/04/18

Despite our continued efforts, we have not yet received a reply from the recipient.

In some circumstances, delivery scans are not available even though items have been delivered.See Top 10 Worst Companies in Montreal, WIRegrettably, without a confirmation of non-delivery from the recipient, we have no choice but to close the file.
Again, thank you for contacting us about this matter.
Please accept our apologies for any inconvenience caused. Should you have any questions, please call our Customer Service Centre at [protected] from Monday to Friday between 8:00 a.m. and 6:00 p.m. Eastern and Saturday from 9:00 a.m. to 5:00 p.m. Eastern. When you call, please reference the service ticket identified above.
Canada Post Customer Service Team

May 04, 2017

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