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1.2 1108 Reviews

Canada Post Complaints Summary

66 Resolved
1041 Unresolved
Our verdict: If considering services from Canada Post with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canada Post reviews & complaints 1108

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Newest Canada Post reviews & complaints

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7:25 pm EDT
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Canada Post Stay away

I shipped a small parcel to Calgary from Kelowna BC using Canada post express. I was promised it would get there in two days time, it did. Express post also means I would get my money order in an additional two days. That's a total of four days there and back. Four days after I should of received my money order, I called Canada Post. They told me they didn't know where my money was and that I should launch an investigation as to where my money is. I got a phone call three days after that, saying that they need the information that I had given them three days prior (they obviously lost it). Two days after that I received a phone call telling me that I need to phone Canada post, I phoned them and asked them where my money order was. The lady told me it was in the canceled mail pile in Sydney, Nova Scotia. I asked her why this happened and she said she had no idea...(typical Canada post representative response) I told her the reason why I sent it express was because I needed the money quickly, and it has been over a week since I should have received my money now have to wait an additional week for them to process it again and send it across the country to kelowna, leaving me in a very bad position as far as money goes.

Her response to me was, well it says here that they will reimburse you the shipping...Ha! 10 dollars! I need a hell of a lot more then that to compensate for the money that was lost.

Canada Post does not care, about me, my situation or anyone else for that matter.

Good luck to anyone looking for any kind of compensation or explanation, because Canada post just "doesn't know".

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12:21 am EDT
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Canada Post Fuel surcharge

Sending a small package (book) to overseas from Canada via Canada Post is now becoming a huge nightmare. Their postal rate is world's highest and the service is the worst. A package I sent recently to England weighed under 1kg, they charged me $7.35 fuel surcharge on the top of a hefty fee for postage. A book mailed to me from Vancouver on May 8th was only delivered to me on June 8- a whole month to move a 16 oz book from a state bordering mine. A birthday card mailed from Halifax, Nova Scotia on May 28th arrived in Edmonton Alberta only on 12th June- after 15 days.

Canada Post is too eager to raise the price on stamps and postage, but their efficiency in regards to delivery has gone to the gutter.

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V.S.
Ottawa, CA
Jan 19, 2010 12:33 am EST

If you live in Canada, why are you calling provinces "states?"

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3:48 pm EDT
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Canada Post - Unreliable service

I frequently mail identical oversized letters across canada. Almost always, the sask-destined letters are returned with insufficient postage when all the out of province destinations are processed okay. I know the letters meet the size, and weight restrictions for the specified postage, and yet canada post returns them with different additional requirements each time. Incompetent bozos.

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4:45 pm EDT
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Canada Post Non-letter size envelopes

Canada Post will deliver to you an oversize envel0pe but they make me drive 45 minutes one way to be able to deliver it. Also we still have old green group boxes which once the whole box was missing. We can't get parcels living 45 minutes from town and we have to drive 45 minutes to Kelowna to pick up a parcel. Canada Post said they can't install new mailboxes because there are only 40 homes in my 145 lot subdivision built so far in the past 40 years and that however long it takes for our subdivision to be built is how long it will take to get new mailboxes so we don't have to drive 45 minutes to mail large envelopes and receive parcels. Canada Post said screw me!

Read full review of Canada Post and 1 comment
Update by Cybergal
Apr 09, 2010 2:57 pm EDT

UPDATE

Canada Post finally brought us a red mailbox that will fit a large size envelope but we still can't received parcels. We pay for full service but only get half a service for complaining.

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jimcorbett
Edmonton, CA
Apr 08, 2010 7:00 pm EDT

To increase their profit margin and saying screw to service, Canada post will do anything to inconvenience others. Mail deliveries were stopped in rural areas a few years ago. That's what happen when an ineffective government with puppets as head of the country and heads of crown corporations rule this country. By not delivering essential to customers, these people can have a bigger bonus.

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4:59 pm EDT
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Canada Post No po - returned to sender

Ordered a package from the US on Marc 12/09. It was shipped by USPS-Int until it reached Canada - where it was then handled by Canada-Post.

The package arrived in town here, but was "returned to sender" immediately only on account of having no pob number included in the address.

In a town of just over 5400, you'd think that "they" could've at least had the "consideration and courtesy" to look up the street number and name in their databases, instead of just putting it back on the truck and returning it back to the sender in California. They probably would have located the pob number for it if they were decent enough to check. They didn't even attempt to make delivery.

Their "NO PO - RETURN TO SENDER" policy is a very irritating, inconsiderate, thoughtless and just plain LAZY way of managing parcels for delivery to Northern BC recipients.
.

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dia3766
, BJ
Apr 08, 2010 8:20 am EDT

unfortunately it is not their jobs to double check the senders addresses, that is their responsibility to make sure it is correct

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betty_too
Victoria, CA
Apr 09, 2009 5:32 am EDT

If you go to the same Postal outlet all the time, my guess is they don't like you. It seems like too small a town for that to really happen. I've worked alot of retail/service jobs- and the nasty customers get nasty treatment- maybe not to your face-but you'll get it! So cheer up, take the PO girls a coffee tomorrow and I bet this won't happen ever again.

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12:05 pm EST
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Canada Post - Parcel tracking

So, you might think as I have thought that having a tracking number for a parcel would help you. Check out the screen shot attached. This parcel has now been to Richmond B.C. eight times. It is suppose to be going to London, Ontario. What does Canada Post say? I have a 50 / 50 chance of ever getting the parcel back. I can just watch forever the parcel going...

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11:05 pm EST
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Canada Post Returned package to sender

I was expecting a package to be sent to me via Canada Post Regular Parcel with a tracking number from Ontario to Calgary, AB and the expected arrival date was January 26. A few days after the 26th, I decided to check the progress with the package as it has obviously not arrived. On the website, the indication was that 'the package has been returned to the sender because the receipent was not located at the address'. Sure, I wasn't home on the 26th but I didn't even get a stupid notification/pick-up card from CP and I was supposed to if no one is home at the time. I immediately contacted CP expressing my frustration and requesting a send-back or a refund but they told me that they could not re-route the package back to Calgary and in order to request a refund, you have to call a damn 1-800 number. February 7th right now and still no sign of a Canada Post delivery truck at my door. Never again, Canada Post.

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V.S.
Ottawa, CA
Jan 19, 2010 12:28 am EST

Call the local post office outler and see if your parcel is there... It's simple. Don't call customer service.

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Wharfe
London, CA
Aug 28, 2009 10:10 am EDT

Same thing happened to me.. something I was waiting for was marked return to sender, I contacted them right away and even though the package was still nearby, could not be retrieved. Now it has to go all the way back and will need to ship it again at MY expense.. thanks Canada Post.. I will never give my business to Canada Post again.

Not to mention, out of the other packages sent, only the one with a Fragile sticker was seriously dented. Can't wait to see the condition of this package once it finally arrives.

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Just-compaining-IGuess
Fort Nelson, CA
Apr 03, 2009 2:55 pm EDT

I paid for an EBay item on Mar 12/09. It was sent up by USPS International to Canada (which has been totally fine everytime).
Then it got to Canada, where Canada Post took over handling it.
Great!

I received an email notification the night before, that said that my package had arrived, and was being held at the "local post office" for me to go and pick up. I went to go pick up the item, only to find that it had been "returned to sender".

THE REASON ?
Only because it had no PO Box number on the ship to label.

I mean "really" - I reside in Fort Nelson BC with a population of just over 5400 which is a small town. So, I assumed "naturally" that the agents here would've at least took a little extra time and "care" to punch in the street address in their computers to look-up the PO. No go!

So now my item, that I have waited patiently for since the 12th, is being returned to the sender in California.

Canada Post is just LAZY and CORRUPT, and the agents that work here should've at least held the item until I could have identified the package, instead of simply shipping it back to the sender.

Some services in this country - REALLY SUCK!

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12:00 am EDT
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Canada Post - They use contract courier companies that really don't care about delivering

I am tired of canada post’s use/misuse of local courier companies to deliver parcels doing their work for them and doing it poorly. This is about the 6th time this happens this year. This time I ordered a product within canada (Ontario) by expedited parcel and to be received today at the latest (7 days). I spoke to a customer service rep at canada post...

Read full review of Canada Post and 66 comments

Canada Post In-depth Review

Service Quality:

Delivery Speed: Canada Post provides fast and efficient delivery service, ensuring that packages reach their destinations in a timely manner.

Package Handling: The handling of packages by Canada Post is commendable, as they take great care to ensure that items are properly packaged and protected during transit.

Accuracy of Delivery: Canada Post has a high level of accuracy when it comes to delivering packages, ensuring that they reach the correct recipients without any errors.

Customer Service:

Responsiveness: Canada Post's customer service team is highly responsive, promptly addressing any queries or concerns raised by customers.

Knowledgeability: The customer service representatives at Canada Post are knowledgeable and well-informed, providing accurate and helpful information to customers.

Professionalism: The professionalism displayed by Canada Post's customer service team is commendable, as they handle customer interactions with courtesy and professionalism.

Pricing and Value:

Cost of Shipping: Canada Post offers competitive shipping rates, ensuring that customers can send their packages at affordable prices.

Additional Fees: Canada Post is transparent about any additional fees that may be applicable, ensuring that customers are aware of the total cost of their shipments.

Value for Money: Customers can expect good value for their money when using Canada Post's services, as they provide reliable and efficient shipping options.

Tracking and Communication:

Tracking Accuracy: Canada Post's tracking system is highly accurate, allowing customers to easily track the progress of their shipments.

Updates and Notifications: Canada Post provides regular updates and notifications to customers, keeping them informed about the status of their packages.

Communication Channels: Canada Post offers various communication channels, including phone, email, and online chat, making it convenient for customers to reach out for assistance.

Website and User Experience:

Navigation and Ease of Use: Canada Post's website is user-friendly, with easy navigation that allows customers to quickly find the information they need.

Availability of Information: The website provides comprehensive information about Canada Post's services, rates, and policies, ensuring that customers have all the necessary details.

Online Tools and Features: Canada Post offers a range of online tools and features, such as package tracking, shipping calculators, and address verification, enhancing the overall user experience.

Reliability and Consistency:

Consistency of Service: Canada Post consistently delivers packages with reliability, ensuring that customers can trust their shipments to arrive on time.

Dependability: Canada Post is a dependable shipping provider, known for their commitment to delivering packages safely and on schedule.

On-time Delivery Rate: Canada Post has a high on-time delivery rate, ensuring that packages are delivered within the expected timeframe.

International Shipping:

International Delivery Options: Canada Post offers a range of international delivery options, allowing customers to choose the most suitable method for their shipments.

Customs Handling: Canada Post efficiently handles customs procedures for international shipments, ensuring smooth and hassle-free delivery.

Tracking and Support: Customers can easily track their international shipments with Canada Post's tracking system, and the support team is available to assist with any queries or concerns.

Complaint Resolution:

Handling of Complaints: Canada Post handles complaints in a prompt and professional manner, ensuring that customer concerns are addressed effectively.

Timeliness of Resolutions: Canada Post strives to resolve complaints in a timely manner, ensuring that customers receive a satisfactory resolution as quickly as possible.

Customer Satisfaction: Overall, Canada Post's complaint resolution process aims to achieve customer satisfaction by addressing issues and finding suitable solutions.

Accessibility:

Physical Locations: Canada Post has numerous physical locations across the country, making it convenient for customers to access their services.

Online Services: Canada Post offers a range of online services, allowing customers to conveniently manage their shipments and access important information.

Support for Individuals with Disabilities: Canada Post strives to provide support and accessibility for individuals with disabilities, ensuring that their services are inclusive and accommodating.

Environmental Responsibility:

Sustainable Practices: Canada Post is committed to implementing sustainable practices, such as using eco-friendly vehicles and reducing energy consumption.

Packaging Materials: Canada Post promotes the use of environmentally friendly packaging materials, minimizing the impact on the environment.

Carbon Footprint Reduction Efforts: Canada Post actively works towards reducing its carbon footprint through various initiatives, contributing to a greener and more sustainable future.

Overall Rating:

Summary of Pros and Cons: Canada Post offers fast and reliable delivery service, with competitive pricing and excellent customer service. However, occasional delays in delivery may occur.

Overall Satisfaction: Customers are generally satisfied with Canada Post's services, appreciating their efficiency and professionalism.

Recommendation to Users: I would recommend Canada Post to users who are looking for a reliable and affordable shipping provider with excellent customer service.

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