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Canada Post / delayed mail

1 Canada

Could anyone tell me the truth?
Below is the tracking report for my mail:
Apr 27 item processedcanada post
May 01 canada post processing error; item re-routed. Possible delaycanada post

When I called, canada post said my mail haven't release from the custom. Is it true? Or it's just being sent to the wrong place by canada post as it's already moving from richmond to mississauga.

May 6, 2015

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