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CB Courier and Delivery Services Canada Post They use contract courier companies that really don't care about delivering
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Canada Post review: They use contract courier companies that really don't care about delivering 66

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12:00 am EDT
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I am tired of canada post’s use/misuse of local courier companies to deliver parcels doing their work for them and doing it poorly.

This is about the 6th time this happens this year. This time I ordered a product within canada (Ontario) by expedited parcel and to be received today at the latest (7 days). I spoke to a customer service rep at canada post who told me a contracted courier service is supposed to deliver it today. After waiting around all day and nothing was delivered I called again to find out until what time they deliver until. They were not sure, but when canada post delivers, they stop at 5:00 pm but contract couriers can deliver later. They gave me the name of the courier company, intelcom courier canada inc.In calgary. I called them to find out when they were delivering until. They looked up my parcel and told me it would be delivered tonight by 8:00 pm. Someone named peter had it on his truck and he usually does all the business deliveries first then the residential. Well 8:00 came and peter never showed up. Not surprised.

Last year at christimas time (2005) , the local postal outlet which is privatized as well, had parcels from the floor to the ceiling in an unsecured area, within the same space that is used as a waiting area since there is another business utilizing the same common space. This went on for over a month. I asked the clerk at the postal counter what was going on. Very frustrated, she told me that the contracted courier company was not making the first attempt to deliver the parcels to the receiving customers, but dropping them off right away at the postal outlet and canada post is waiting for their contract to run out (I guess it is too much trouble for canada post to cancel such a contract). This type of & ldquo;service” delays even receiving your notification card that a parcel is waiting for you at the postal outlet by 3-5 days since the postal outlet has to mail the notification card to you after they receive the dropped off non-delivered parcels.

I think it is about time all canadians are made aware that canada post no longer delivers most of the parcels and they use contract courier companies that really don’t care about delivering on time since it does not affect them financially & ndash; until they get enough complaints that canada post finally cancels their contract or in most cases, lets it run out and don’t renew their contract. So…. If you find it takes awhile for your parcels to either get anywhere or if you get a notification card in the mail several days after you should have received anything saying a delivery attempt was made but you weren’t home but in fact you were then you know what is going on. A lousy local courier service is not even attempting to deliver your much awaited items, but dropping them off at the postal outlet instead. All one can do is complain, complain, complain to canada post and maybe, maybe they will do something about it. Probably not.

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66 comments
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Rene Wang
, US
Mar 19, 2024 3:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

@13:10 on March 12, I discovered our mail boxes in the lobby were left open.

Every time I saw your postman, he was on his phone while working.

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Jim Maltby
, US
Mar 09, 2024 2:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Could not get an appropriate answer from rubbish AI assistant. Couldn't get to an actual representative.

Is a text message from Canada post with a link to confirm your address a legit text, or is it scammer B.S..?

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Camelush 58
SAINT-HUBERT, CA
Oct 11, 2023 9:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yesterday evening ,when I received offers from Oceania Cruises and some other ads, I found the mailbox lock broken...I suppose it cannot be repaired, so I want you provide us with a new one...Thanks and have a nice day!

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Wendy Schweizer
Burlington ontario, CA
Oct 11, 2023 10:29 pm EDT

Receive package in community mailbox last Thursday can not opening the mail box where they put the package key 4a opened they put package in 4b but cannot opened the door.Is it possible to put the package in 4a where I could open the door.you need to change both locks thank you

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VanJo
Hamilton, CA
Sep 26, 2023 3:15 am EDT

Walkerton Ontario (N0G 2V0) Post Office refuses to deliver mail unless the address includes a Box number. Really?

So much for service and dependability.

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xue jiahe
, US
Sep 23, 2023 4:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your customer service person can close a case whenever they want. They don't get their jobs done, they never deliver to door. They always deliver to their stupid office. This kind of business should be closed.

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Megz1432
Cornwall, CA
Sep 03, 2023 5:17 am EDT

Tracking won’t update I’ve called and asked about it got no help what so ever this is ridiculous

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ddesouza16
Mississauga, CA
May 08, 2023 1:05 pm EDT

Hi,

I placed order by phone received credit card consent email.Order #[protected].

No tracking number provided.

Kindly contac by email. ddesouza16@yahoo.ca

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Sylver70
, US
May 01, 2023 2:25 pm EDT

i have an item that shows delivered to my community parcel box in my building, but no key was in my mailbox. this has happened to other tenants in my building complex and the key was put in the wrong mailbox. Canada post needs to be more responsible with the mail delivery.

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Niss1987
Saint John, CA
Feb 28, 2023 10:26 pm EST

My package is in its way back eithour being delivered to me. It's still in Saint John but they say I can't stop it . I didn't receive any notification of delivery. Nothing. It's beenexpensive to send

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Brad Hutfelter
, US
Feb 25, 2023 5:08 am EST

This Canada Post driver blocked access to a handicap parking spot. WhenI asked him to move his vehicle he replied with f%%k off and mind your own f%%king business. When I took these pictures he went POSTAL and tried to assault me.

When I filed a complaint all I got was a form letter apologizing for the poor service I experienced.

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Patrick FitsGerald
, US
Feb 18, 2023 2:58 am EST

Congressional crescent

I am a person with a disability- I cannot access the mail box. Because of the lact of snow removal.

Please be advised-I will preceding with legal access if thé Disability Access is corrected.

Thanks for your action on this issue.

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Donald Swanson
Edmonton, CA
Jan 10, 2023 5:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I lost my keys sevral weeks ago and my Landlord has not replaced them, i can not get my mail , i have important documents coming and most likely sent back , My name is Donald Swanson and i can be reached at bigdonswan@gmail.com or by phone at [protected]

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Daryl Sturdy
Vancouver, GB
Dec 06, 2022 10:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I received ad mail from the Canadian Red Cross, in a 9X12 manila envelope.

One end had been trimmed so the envelope was open. I don't think anything was taken out.

Date - Tuesday, November 29th, 2022

Found in my mailbox on the day of delivery

Promotional material for Canadian Red Cross.

One end had been trimmed off, leaving the envelope open

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Pumkip
Toronto, CA
Nov 19, 2022 9:37 am EST

Please send my package from Richmond BC already holy. I want my close what do I pay shipping fee for omg! Im so mad.

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Windsor tenant
Vancouver, CA
Oct 26, 2022 8:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

CLV is shutting down our elevator for 12 weeks and I just saw the notice that there won't be any mail delivery during time. The note says we have to go to 333 Woodland to pick our mail up.

This is very far for most of us to go. Could we please have out mail delivered somewhere closer? There is a postal outlet in Denman Mall which is much closer.

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Yoshi. O
, US
Oct 10, 2022 7:03 pm EDT

My 2 parcels are stuck at Richmond too and one is since Sep. 9th. Sep. 28th today. I did talked to one of them as well and they don't have any idea where and why.

It is so irresponsible and lame.

Postal service in Japan was privatized 20 years ago.

I wonder when that'll be in Canada.

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Wanda Parker
North River, CA
Sep 20, 2022 5:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to put in a complaint about our mail carrier. Our mailing address is:

886 Truro Road

North River, NS

B6L 6W3

You NEVER know when the mail is coming, some days he is here around 9:00 am, sometimes it may be 10:00 am, or 1:00 pm and today it was 3:40 PM before he got here and most days, he doesn't put our flag up.

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saira farhan
, US
Sep 10, 2022 8:44 am EDT

IRCC Niagara ON mailed Canadian citizenship certificates on 4th August to Oakville. Till today to we didn't receive certificates. Within city should not take more than four days.They posted through

Canada post regular post on 4 August

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James McPherson 43
, US
Aug 08, 2022 3:54 pm EDT

I mailed this picture out and the mail courier said buy this box and pack it with bubble wrap this way and it won’t get damaged

The couriers don’t damage these boxes they are more careful

It shipped to the address and when received the glass was broken and the picture was scratched making this $100 signed picture worthless

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NevColl92
, US
Apr 26, 2020 7:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On several occasions I will get notification that my mail has been delivered and notice left in box, more often than not the notice is not in the box or after giving the slip/signing for the package the worker informs me they "can't find it" and to come back another day.

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Charu Narang
, US
Sep 03, 2019 9:14 pm EDT

Please provide me updates regarding the post that I have sent on 05 th August from India but still not recieved by my husband ..it contains my important documents..please do the needful.

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Raffy Cutora
, US
Jul 30, 2019 3:24 pm EDT

Everytime I have a package delivery no matter how big or small a parcel is, they never even attempted to knock on my door to deliver the package! NEVER! They will always put a notice card on my mailbox and that's it. No wonder your service rating is so low! Please have some decency to provide quality service!

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Peter Dorobantu
, CA
May 11, 2019 11:32 am EDT

Hello and Good Day,
According to supplier the content of parcel delivered and received on Apr.22-24/2019 (Tracking number [protected]) should contain two (2) items and I received only one item inside the parcel.
Definitelly I don't want to pay for 2 items if I have received only one.
Please advise asap next steps.
Thank you

Peter Dorobantu

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Peter Dorobantu
, CA
May 02, 2019 6:58 pm EDT

Hello and Good Day,
According to supplier the content of parcel delivered and received on Apr.22-24/2019 (Tracking number [protected]) should contain two (2) items and I received only one item inside the parcel.
Definitelly I don't want to pay for 2 items if I have received only one.
Please advise asap next steps.
Thank you

Peter Dorobantu

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Natalia99
, RU
Mar 09, 2019 6:07 pm EST

03 Registered mails lost.
All 03 sent from Russia to Canada on different days.
All 03 lost their tracking at CAYTOA, Canada Post office in February 2019.
Please check what is going on ...

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GordieM
, CA
Mar 03, 2019 4:29 am EST

I live in a condo building. Buzzers at front door. Mailboxes in lobby. Carrier never buzzes me with packages, just leaves Delivery notice in my mailbox forcing me to go to the post office the next day.
I tried online chat and was told carriers only have to buzz if the buzzer is attached to the mailbox. Seriously?

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Learysinsight Wakefield
, US
Mar 02, 2019 2:23 pm EST

Mail was ripped open. Had to do with finances/donations. VERY unimpressed.
Two other envelopes were also with this one in perfect condition. Are employees looking in the mail?

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2disgusted2
, US
Feb 12, 2019 2:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

February 2 2019, do you actually expect us to use this facility, drug addicts, needles and worse, why do your people even work at this place, Chilliwack BC

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Stephon wilson
, US
Feb 11, 2019 2:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My order has been held and stuck at isc Chicago for 8 days now this is unusual and unheard of I was told you guys can help me get where I gotta go with this matter please help

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Yoshid2019
, US
Jan 22, 2019 10:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi -
I sent my parcel with kids gifts on 15 Dec. 2018 from Kyiv by airmail. Parcel left Ukraine on Dec. 21. Now is Jan. 11 2019.

WHAT AND WHERE MY PARCEL DOES IN CANADA🎄?

The code is CP041065160UA.

Gjj hchhfhjnb
DHL kjvjjvvhhvhhvvh
Fogg jgjhvhjjhvv vhhvghjvvv ghbvhvvbbvvvvbb

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mojoryb
, US
Jan 05, 2019 7:34 pm EST

Mail forwarding is a JOKE! I have to cancel my present service (in which you keep the balance of the contract - $70.00 in my case) Apparently, one can ONLY change it once, then you have to cancel & start a new one, LOSING ANY MONEY THAT SHOULD BE REFUNDED!

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K1poncelet
, CA
Dec 11, 2018 8:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Because of your strike, my children's gifts we ordered from Amazon will not make it on time.
Thanks a lot [censored]!

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Ricma
, US
Nov 19, 2018 12:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I live in an apartment building I had to pay for a envelop to return my passport to me from CIC. Apparently it could couldn't fit in my mailbox (it could) they decided to leave in on the ground. Someone too the package and open it,

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Dean Edward
, US
Nov 14, 2018 11:00 am EST

Had an electronic device shipped to my residence in saskatoon from nova scotia. Tracking showed it arrived in saskatoon and proceeded to edmonton! I immediately contacted canada post and was told this is a rather common thing! I was not given any advice on how to resolve the matter by the phone center staffer.

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martin2017
, CA
Nov 12, 2018 10:16 am EST

the mail carrier keeps putting unsolicited mail in our mail box even when we have clearly marked on the mailbox that we don't want such mail

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Nitish Arora
, US
Nov 11, 2018 10:20 pm EST

[protected] Not Delivered Yet I have Flight on 6th March Night even I requested to fast deliver still no response :(

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Canada post dump
, CA
Nov 11, 2018 2:36 pm EST

Honestly canada post employees are acting like a bunch of babies. Paid well above the minimum wage set across the country.
No sympathy for your problems, quit your jobs there are more competent people that would be more then happy to take your jobs.
Let's use other means of delivery and throw this problem in the garbage.

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TFay
, CA
Nov 04, 2018 7:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The mails get mixed up fairly often. I receive other peoples mail and I get my mails from neighbours. Some of my customers still sending me cheques.Also having problem receiving packages from China which I ordered over Amazon. Two orders are missing. I personally complained at the Elora post office but nothing got improved. They don't really care.

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Eric og c gang
, CA
Nov 04, 2018 4:46 pm EST

Canada Post delivery never e mail me what's going on lately I lost interest check mail box my order resend back to China Post loop in Canada Post?