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canada medicine shop/synastar / money refund

1 Puerto Rico

On the 30 of november 2010, place an order #1947483 order totaled $35.99, at the moment of purchase i din't realize that i need it a dr.prescription, therefore i send an email requesting the refund of the money they charged on my credit card. On dec, 1 2010 at 9:54 am, i received an e mail from customer service sign by some kyle A.urging me to call [protected].for security reasons, but what happens, been trying to make contact with them, nigth and day (2), and this line it's allways busy, im afraid i been cheated. Can anybody help on this matter? Is there any organization in the canadian govenment that can help.? Thank You .

Al

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