Camping World
reviews and complaints

I bought my camper trailer from Camping World, Oakwood, GA on Sept 14, 2017 and today is Jan 5, 2018. I still did not get my tag for the trailer. I called so many times and left 6 voicemails for the clerk, but she nor anyone else has yet to call me back. I went to Camping World office and told the receptionist that I needed to talk to the clerk. Ignoring my request, the receptionist refused to direct me to the lady clerk. I told the receptionist that I have called so many times and left messages and have not received any calls back and that I needed to talk to her make sure my tag is processing but she still didn't let me see the clerk, no matter what I said. She told me that my tag is in the county tag office and I just needed to call or go to the county tag office. I called the tag office, they said they never seen my trailer tag in the system. I called Camping World again and the lady hung up the phone call on me multiple times. I left a voicemail to her that I will complaint to consumer complaint website. I hope that they will response back soon. This is unacceptable and this is not being professional. I demand that upper management call me back.

I sent a $25 gift certificate to you with my order. However, You did not give me credit for it . You charged my credit card the full amount of my order. You need to refund $25 to my credit card. I have been dealing with "ROSA" over this since "12-05-2017" I was told it would be credited to my card and still HAS NOT BEEN DONE ! Was this a phony advertising gimmick to get me to extend Good Sam ? REF: order 1412699 REF: 00DC016tjk._500C01Chx3q

I have now waited months for a call back about my fifthwheel heater. I have been promised a call with a solution several times but they still have failed to follow through. My heat never worked and they have yet to find a solution for me. It will be in the 20s and we and our dogs will be left in freezing temperatures with no heat. I strongly urge you to avoid this store as they will sell you products that don't work and then disregard your requests for help and will leave you stranded. Terrible terrible service. So many other service issues, but leaving us in freezing temperatures without even a phone call for months is beyond heartless. We will struggle through the night but I really hope my tiny 17 year old poodle survives it.

Bought a 2017, Mallard by Heartland from Camping World, in Oxford AL. Had three different window leaks that were never sealed from the manufacturing company. Also the pipes from fresh water tank was never connected by company. This caused water to run inside the camper from the outside vent, and rotted the master bedroom floor and wall. The leak wasn't noticed because it was leaking under the step in the bedroom. When I returned it to Camper World on December 27, 2017, they only stated it's not their problem, it's Heartland. Camper World stated they would submit the issues to Heartland and if accepted Camper World would fix the leaks. I stated what about mold, he stated no he don't fix mold issues plus you shouldn't have any. As I inspected the Camper I noticed all seals around the doors and around the camper were only half sealed. I'm very dissatisfied with Camper World selling these campers knowing how poorly their assembled. And the fact that they wash their hands of the problems and place it on Heartland. The Service Manager was very disrespectful, acted like he didn't have the time. Never introduced himself, held his hand up before I could say one word, as he didn't want me to talk. I have never been treated so badly by a Manager.

Spent $25K on a brand new Coleman camper. The bumper was damaged, and we assured it would be replaced ASAP. We were at the store for over 4 hours, waiting for our unit to be prepared, and as soon as we entered the camper, the electronics malfunctioned and we had to wait another hour while they replaced it. We have had the camper for 7 weeks and still no bumper, and when we call, no one has any idea where it is or how much longer it will be. We have used the unit IN OR DRIVEWAY for 8 nights, and the awning has 2 leaks, one of the shades is broken, a drawer is falling apart, the furnace rattles, and 2 wire harnesses have severe cuts in them. THEN they call me, not about the repairs, but to tell me they have given me the title to the wrong camper! I had to drive 45 minutes back to the store to bring them the wrong title and wait to get the right one back from DMV! I then emailed 2 weeks ago about the repairs, still no reply. I called today, and got an extremely rude person in parts and service on the phone. All we have gotten is a runaround after spending $25K cash at this place. I wish we had never dealt with this dealership, wish I had read the reviews first because they get ONE star on yelp!

Bought a new Mallard from camping world in Oakwood Georgia. They have had the camper since October it is December now. They keep saying they can't get the parts delivered. All this work is warranty work. I was told Saturday that all parts were finally in. Well, today they say a part was checked off but not received. No one wants to do there job. What do we need to do to get the work done. We bought it to use not to leave at the dealer.

Camping World of Dothan Alabama had our 2016 Heartland Gateway fifth wheel for 9 months with a list of 20 things to repair. The major problems were not fixed just patched over. Over the patch we have mold and rotting wood. Customer service was awful. They would never call us back we had to call them several times in one day or several times in one week to get an update on the service to the RV. Now the warranty has expired while they were keeping it for 9 months. Camping World tells us that we have to get Heartland to pay for any repairs now. Heartland says since it was poor workmanship Camping World needs to pay for the repairs. Camping World refuses to make the repairs that they did poorly or just failed to do. Now we are in a bind with a camper that leaks and has mold. We are using it with small children while we look for a house in our new town. We are worried about their health.

On November 2, 2017, I purchased the LCI Ground Control TT Automatic Leveling System and Ext Warranty for a total of $2, 356.99. I was told this item was backordered and would most likely see it in two weeks, even though my CC was charged immediately. I called CW two weeks later to be told it will ship the first week of December. On December 4, 2017, I called CW for an update and was told they would get back to me within 24 hours. I called on December 7, 2017, to speak with a Supervisor, which I was told Nicole would call back within the hour. No call. I called Good Sam the parent company to complain and GS told me Armando would be calling me. Suprisingly, he has yet to call. I emailed my assisting rep on December 13, 2017, for an update and she is waiting responses from her supervisors. I am now six werks into this process with no accurate shipping information, and no supervisor will call back. Their only consistent response to me is "I can cancel the order anytime". Great customer service, I don't think so. Customer beware! Shame on Camping World, Nicole, Armando and Good Sam.

1. Furnace Nov 11, 2017
Furnace fan was running when system off and furnace control board relay was cycling off/on every second or two. This is a intermittent problem, happened three times since purchasing camper. I pull fuse of furnace but relay continued to chatter so I open Furnace cover and turned off switch on control board. Finally got appointment to have this warranty issue looked at, hauled unit to Camping world and described problem and informed service person that I pulled fuse and turned off switch on control board. Picked unit up and was told that nothing was wrong with furnace not warranty and charged $138.03. Intermittent or not still warranty issue in my mind.
2. Front Cap Nov. 11, 2017
This is a new unit and cap gel-coat started to break down from top of cap to about 2/3 of the way down. Service tech at Camping World acknowledged that something was wrong with the finish and should be a warranty repair. Keystone denied warranty stating it was a maintenance problem. I've waxed unit several times since new and cap paint finish continues to breakdown.

First of all, I have to say that this website is not the cheapest one. Moreover, most of the items are obviously overpriced, so if you need something from them, find another website with the same or similar items.
Next thing that has to be mentioned is their slow delivery. That's something they decided to save on.
The only one item I ordered from them took four weeks to get me and I consider it too slow, I am sorry. This company is based in the US, they could have organized this stuff

We purchased our RV in February 2017. My husband just realized about two weeks ago that our RV registration expired March of 2017. We never received a renewal in the mail. When I contacted Camping World and spoke to Nicole she said Dave in Finance should have informed us that in New Jersey RV registrations are from March to March. All I have to say is if our Insurance Company Penalizes us because technically we have been using our RV with no registration I will get a Lawyer and Sue the [censor] out of Camping World and make it know to the Better Business Bureau. Thank God we never got into any kind of accident. The only thing I can say good about Camping World is the Sales Men and the Service Department in Lakewood. I have nothing bad to say about either one of them. Finance Department needs some serious Training because he should have told us about this. I do not think I will ever purchase another RV from Lakewood if Dave still works there unless he has training. I also think Camping world should pay for our Renewal because NOBODY ever told us about this. Unbelievable...

to whom it may concern: 3 DEC 17
In late July I found a 24 ft rv on line that I had been looking for. ( 06 View vin# wdxpd944155845933) It was at Camper World in Lubbock Texas. [protected]) I gave them a $5000 deposit and told them I would need to finance the balance until I sold another unit I had. I drove to Lubbock on the 28th of July, 2017. I met with the salesman, Scott and the sales manager, Jeff Watts. All was as represented and they sent me in to the finance office. They had arranged financing through Huntington Bank in Columbus Ohio.[protected]) It had been a long day of driving and the finance man was talking a mile a minute as I was doing the paperwork. He mentioned gap insurance and I told him I was only going to have the loan for a short time. He asked me if I even knew what gap insurance was and I said yes.
When everything was completed we drove home. On Monday the 31st I was going over the paperwork as I was going to get plates and noticed that the finance guy had slipped the gap insurance in with the other paperwork and had charged $400 for it.
I called the gap insurance company Safeguard [protected]) and explained that I did not want the gap insurance, They said the dealer could cancel it and to call them. I talked to Jeff Watts and told him what happened and I needed the forms to cancel it. After a week and three calls, nothing.
I called the gap insurance company again and explained that the dealership was no help. They emailed me the form on the 9th of August . I filled out the form and both mailed and faxed it back to Safeguard to make sure they got it. I was well within the 30 day cancellation period and they said the process would take 3 to 4 weeks to complete. I also called them to make sure it all got there and they said, "NO problem."
The first part of September I called them to find out where my refund was. They informed me that it was all sent to Camper World and they would issue the refund.
I called Camper World and talked to Jeff Watts and he connected me to Stacey who told me they did not have my refund and I would have to call the bank.
I had paid the loan off with Huntington bank on the 22nd of August and when I talked to them they said they did not deal with the gap insurance that it was Camper World. Called Camper World back they had me call a Kenli Wilson at [protected]). She said she would take care of it. She still claimed the bank had my money. My last call was to Safeguard insurance and talked to a gentleman named Abdul that told me all the information was sent to Camper World in Lubbock on the 28th of August instructing them to issue me a refund.
It is to the point that Camper World is not even returning my calls. This should have been a very simple process to receive my $400 gap insurance refund.
Terry L Earl
2870 River Run Ct. Canon City Co [protected] [protected]@gmail.com

We took it in with a leak on the front drivers side because the outside wall had a crack in it. They found another leak while doing inspection on a rear slide out on the passengers side in the bunkhouse. The 4 vent caps were to be replaced also. They had it 2 weeks when I called to see how it was going, George the Service Manager said he was happy I called they did not know whose camper it was. We had dropped it off the last week of April. After that call he said they would get right on it. The camper sat for 6 weeks, untapped and not put in a bay to keep rain off or out of it. I was furious and got told it was my responsibility to bring in the tarps and bungees to have the RV covered. No signs anywhere that state that, new building does not have it either. I bought the 2 tarps and bunnies )you do not get those back either because people steal, so it is their own employees I am guessing). When I got there with the tarps I was told I had to do it myself, I am disabled, so is my daughter. I told George you do not want me falling off that camper on your property, he said it was not his problem. My daughter went and got the General Manager Rob who actually made him Get Service people to tarp the unit. Now we got the heat and humidity after the camper is now all wet and mold starts growing inside where you can see it, I keep telling them there is mold where you can not see it. Next I get told Open Range is not sending them the parts. I called Open Range over by Nappanee, IN and got told parts were never ordered. This was in August. They finally ordered the parts, got the side on sometime the end of October beginning of November, we stopped in to see about the camper and was told that it would be ready last Friday. I told them I could pick it up Monday when my husband was home, they still had not fixed the vent caps. They were suppose to do some other work that I was paying for but not anymore. The gears for the front legs were needing replaced because the one on the passenger side does not go up and down and the light over the table needed looked at. They took the light down and now have lost the shades and screws, so the camper was left because it was not ready to go. George has told me the camper is not worth repairing. We have owned that camper 2 years this month, they have had it 7 months of those 2 years. They have left it to get wet, mold and Lord knows what else according to George and Rob not their responsibility. When they took it in it sure was their responsibility. The camper was last used last March and was not like that nor that way when we brought it to them. The refrigerator is also rusting inside, not like that either when they got it.
I am just furious, ready to get a billboard telling people to never use camping World and why

My elderly father attempted to have his RV repaired. I can't count the ways he was rudely treated. Luckily he changed his mind before he was taken advantage of. I have some serious questions concerning what he was expected to pay for. $53.64 for shop supplies? $20.00 for shipping? And then $149.00 an hour to diagnose his problem and then another $149.00 an hour to repair it? What if it only too 5 min to diagnose it like the guy down the street proved? Why are you charging for shop supplies when you have no idea what this repair required? Why are you charging $20.00 for the shipping of what? Your $149.00 an hour must surely cover your toilet paper expenses. I would like to be contacted and have someone explain this and to address the way my 83 year old father was treated. Please contact me ASAP. Email : [protected]@gmail.com Phone: [removed] thanks [name removed]

This is now my 3rd attempt in trying to reach someone at a regional or higher level with a complaint in regards to service at the Vacaville location. The Vacaville location has had my trailer 4 different times and have failed to repair a seal on the slide of our trailer and the correct bracket on the back of our television. Each time our location has failed to meet deadlines set themselves and by corporate to repair. Previously over summer we filed a complaint and the trailer was brought in for this same repair and put as priority.. repair was not done within that timeframe as promised.

Agreement was drawn up 20 July 2017 on my 302 Fuzion Toy Hauler by Eric Robinson. I left camper at shop to be repaired prior to sell by Consignment. It was then put in secured area to sell. November 8th I went to let them know I would be picking it up soon. I went to check camper, No TV . On 8 Oct. 2017 or around that date a sales employee Cora Martin helped me stage camper. TV was in there . When I returned 8 Nov. TV missing. o I reported this Sales Manager Greg Robinson wanted to investigate. Two days later I called him. He said give him another hour. He called back an asked if I had the check list when put on consignment. I said no, He said its standard procedure to make a check list of RV's content when consigned. I said I didn't get one with paper work. He said then it can't be proved . I told him there was one. He said will not replace TV. He more or less called me a liar.

We bought a 2017 Jayco Jay Flight on June 10, 2017 from Camping World in Bakersfield. We had to return the trailer to Camping World on September 16th due to some minor construction issues plus 1 major issue. The shower wall was bowed out in many areas, not attached to the wall. They called for us to pick the trailer up 2 weeks later. When we saw the shower wall, it was worse than when we left it. They had punched holes in it trying to get it to lay flat. We left the trailer there and they ordered and installed a new shower wall. In the process of installing this they scratched up the shower floor pan. We picked the trailer up on November 11th. As we were driving home, we noticed that water would spray out from under the trailer with turns. When we got home, we discovered that all the insulation under the shower and under all the floors was soaking wet with water. The pea trap under the shower was not tightened and was leaking water. We returned the trailer back to Camping World. They have told us that they will fix this problem, that they will remove the wet insulation and replace it. My concern is how will they get all the wet insulation out and how can it be guaranteed that we will not have mold growing in our trailer that will make us all sick. We have seen how the floor is built and the insulation is sealed. We feel that our brand new $30, 000. trailer has been ruined by the negligence of the service department at Camping World. We feel that our trailer should be replaced with a new trailer. We bought a new trailer and feel that the negligence of this service department has damaged our trailer beyond repair. We have zero confidence that they can truly fix this issue.

Service department in Shreveport Louisiana put a gooseneck adapter on my new fifth wheel I bought from them and it was not installed correctly after pulling the trailer several hundred miles I noticed my adapter was loose they did not welded or bolted onto my fifth wheel of my RV bad bad news Camping World sucks the salesman the service department does not know anything about RVs in Shreveport Bossier City Louisiana

Let's see, I purchased my brand new Mallard M32 in August. I took it for an 8 mile journey straight from CW. The next day there was water pouring out the back so I took it back for repairs. I was accused numerous times of hooking the city water to the wrong place. I called on Monday and told them I needed it back for a trip to in 3 weeks. That didn't happen. After getting pretty angry I was finally told the warranty was approved and the parts were on the way. I decided to call heartland myself just to see when they actually sent for the repairs. The nice guy at heartland told me the repairs were denied because CW had submitted for the same repairs 3 months prior and they were never made. So they essentially sold me a defective unit. I tried contacting the VIP Marcus address from the advertised sign the so proudly display and all I got was a generic response and no follow up. These people care nothing about customer service. It's a joke to even know the CEO gets on TV and preaches this crap and never once looks in the mirror. Marcus Lemon you should really read your reviews and try to salvage the little dignity you might have left. Fast forward to when they finally fixed my defective camper, I picked it up and went on our next trip maybe 10 miles from CW. I hooked up the city water and it flooded my camper. They didn't bother hooking up the toilet supply line after making repairs to the black tank. I asked them to make sure the work order stated that because of their neglect any future water damage was on them. They would not of course. I filed another complaint with mr VIP and they didn't even send a generic response this time. Sad part is they made the lowest person on the totem pole in this whole scenario deal with me. The manager of the location is such a coward and really should not be in his position. At first I thought this was isolated to the Woodstock, GA CW but after reading so much over the last few months I realize it the entire company. Marcus you should really focus on making the company you lead better and quit running around playing a TV star and really look in the mirror. Since I cannot get any response from your complaint dept I will resort to blasting CW on every site I can find and tell everyone I know. I have already steering two friends away that bought campers and I will continue until I get answers or what I paid so much money for.

We purchased our new RV at Camping World...the salesman we dealt with was personable and thorough and that's where Camping World customer service ends. As of today my brand new motorhome has been at the shop more than I have had it at my home. My wife and I purchased and were promised that the Camping World customer service was superior to all others. We went for our first weekend and found many things that either needed repair or adjustment (that is not the issue). We were told that "new" units were given priority to fix things during the first year. I dropped of our unit and it has sat for more 20 days before any action. I have called the Camping World service department numerous time and they will not return my call. I was promised that when we dropped it off that I would be contacted by a service advisor the next day...25 days later, still awaiting a call. So I figured I would call them...called and left a message still no return call. I will drive an extra 90 minutes to take my RV to an authorized deal rather than deal with McGeorge Camping World in Ashland, VA. I have left a message with the general manager and the service manager and still no call. I was looking to buy in a few years but I will take my business elsewhere. I spent over 150K and I expect a little customer service and instead I received no customer service.