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1.2 595 Reviews

Camping World Complaints Summary

23 Resolved
559 Unresolved
Our verdict: If considering services from Camping World with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Camping World reviews & complaints 595

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7:31 pm EST

Camping World lci ground control tt automatic leveling system.

On November 2, 2017, I purchased the LCI Ground Control TT Automatic Leveling System and Ext Warranty for a total of $2, 356.99. I was told this item was backordered and would most likely see it in two weeks, even though my CC was charged immediately. I called CW two weeks later to be told it will ship the first week of December. On December 4, 2017, I called CW for an update and was told they would get back to me within 24 hours. I called on December 7, 2017, to speak with a Supervisor, which I was told Nicole would call back within the hour. No call. I called Good Sam the parent company to complain and GS told me Armando would be calling me. Suprisingly, he has yet to call. I emailed my assisting rep on December 13, 2017, for an update and she is waiting responses from her supervisors. I am now six werks into this process with no accurate shipping information, and no supervisor will call back. Their only consistent response to me is "I can cancel the order anytime". Great customer service, I don't think so. Customer beware! Shame on Camping World, Nicole, Armando and Good Sam.

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1:10 pm EST
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Camping World warranty service on furnace and front cap of colman travel trailer.

1. Furnace Nov 11, 2017
Furnace fan was running when system off and furnace control board relay was cycling off/on every second or two. This is a intermittent problem, happened three times since purchasing camper. I pull fuse of furnace but relay continued to chatter so I open Furnace cover and turned off switch on control board. Finally got appointment to have this warranty issue looked at, hauled unit to Camping world and described problem and informed service person that I pulled fuse and turned off switch on control board. Picked unit up and was told that nothing was wrong with furnace not warranty and charged $138.03. Intermittent or not still warranty issue in my mind.
2. Front Cap Nov. 11, 2017
This is a new unit and cap gel-coat started to break down from top of cap to about 2/3 of the way down. Service tech at Camping World acknowledged that something was wrong with the finish and should be a warranty repair. Keystone denied warranty stating it was a maintenance problem. I've waxed unit several times since new and cap paint finish continues to breakdown.

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2:12 am EST

Camping World what a disappointment

First of all, I have to say that this website is not the cheapest one. Moreover, most of the items are obviously overpriced, so if you need something from them, find another website with the same or similar items.
Next thing that has to be mentioned is their slow delivery. That's something they decided to save on.
The only one item I ordered from them took four weeks to get me and I consider it too slow, I am sorry. This company is based in the US, they could have organized this stuff

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7:01 pm EST

Camping World finance department

We purchased our RV in February 2017. My husband just realized about two weeks ago that our RV registration expired March of 2017. We never received a renewal in the mail. When I contacted Camping World and spoke to Nicole she said Dave in Finance should have informed us that in New Jersey RV registrations are from March to March. All I have to say is if our Insurance Company Penalizes us because technically we have been using our RV with no registration I will get a Lawyer and Sue the [censor] out of Camping World and make it know to the Better Business Bureau. Thank God we never got into any kind of accident. The only thing I can say good about Camping World is the Sales Men and the Service Department in Lakewood. I have nothing bad to say about either one of them. Finance Department needs some serious Training because he should have told us about this. I do not think I will ever purchase another RV from Lakewood if Dave still works there unless he has training. I also think Camping world should pay for our Renewal because NOBODY ever told us about this. Unbelievable...

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2:19 pm EST
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Camping World gap insurance

to whom it may concern: 3 DEC 17
In late July I found a 24 ft rv on line that I had been looking for. ( 06 View vin# wdxpd944155845933) It was at Camper World in Lubbock Texas. [protected]) I gave them a $5000 deposit and told them I would need to finance the balance until I sold another unit I had. I drove to Lubbock on the 28th of July, 2017. I met with the salesman, Scott and the sales manager, Jeff Watts. All was as represented and they sent me in to the finance office. They had arranged financing through Huntington Bank in Columbus Ohio.[protected]) It had been a long day of driving and the finance man was talking a mile a minute as I was doing the paperwork. He mentioned gap insurance and I told him I was only going to have the loan for a short time. He asked me if I even knew what gap insurance was and I said yes.
When everything was completed we drove home. On Monday the 31st I was going over the paperwork as I was going to get plates and noticed that the finance guy had slipped the gap insurance in with the other paperwork and had charged $400 for it.
I called the gap insurance company Safeguard [protected]) and explained that I did not want the gap insurance, They said the dealer could cancel it and to call them. I talked to Jeff Watts and told him what happened and I needed the forms to cancel it. After a week and three calls, nothing.
I called the gap insurance company again and explained that the dealership was no help. They emailed me the form on the 9th of August . I filled out the form and both mailed and faxed it back to Safeguard to make sure they got it. I was well within the 30 day cancellation period and they said the process would take 3 to 4 weeks to complete. I also called them to make sure it all got there and they said, "NO problem."
The first part of September I called them to find out where my refund was. They informed me that it was all sent to Camper World and they would issue the refund.
I called Camper World and talked to Jeff Watts and he connected me to Stacey who told me they did not have my refund and I would have to call the bank.
I had paid the loan off with Huntington bank on the 22nd of August and when I talked to them they said they did not deal with the gap insurance that it was Camper World. Called Camper World back they had me call a Kenli Wilson at [protected]). She said she would take care of it. She still claimed the bank had my money. My last call was to Safeguard insurance and talked to a gentleman named Abdul that told me all the information was sent to Camper World in Lubbock on the 28th of August instructing them to issue me a refund.
It is to the point that Camper World is not even returning my calls. This should have been a very simple process to receive my $400 gap insurance refund.
Terry L Earl
2870 River Run Ct. Canon City Co [protected] [protected]@gmail.com

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10:12 pm EST
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Camping World service

We took it in with a leak on the front drivers side because the outside wall had a crack in it. They found another leak while doing inspection on a rear slide out on the passengers side in the bunkhouse. The 4 vent caps were to be replaced also. They had it 2 weeks when I called to see how it was going, George the Service Manager said he was happy I called they did not know whose camper it was. We had dropped it off the last week of April. After that call he said they would get right on it. The camper sat for 6 weeks, untapped and not put in a bay to keep rain off or out of it. I was furious and got told it was my responsibility to bring in the tarps and bungees to have the RV covered. No signs anywhere that state that, new building does not have it either. I bought the 2 tarps and bunnies )you do not get those back either because people steal, so it is their own employees I am guessing). When I got there with the tarps I was told I had to do it myself, I am disabled, so is my daughter. I told George you do not want me falling off that camper on your property, he said it was not his problem. My daughter went and got the General Manager Rob who actually made him Get Service people to tarp the unit. Now we got the heat and humidity after the camper is now all wet and mold starts growing inside where you can see it, I keep telling them there is mold where you can not see it. Next I get told Open Range is not sending them the parts. I called Open Range over by Nappanee, IN and got told parts were never ordered. This was in August. They finally ordered the parts, got the side on sometime the end of October beginning of November, we stopped in to see about the camper and was told that it would be ready last Friday. I told them I could pick it up Monday when my husband was home, they still had not fixed the vent caps. They were suppose to do some other work that I was paying for but not anymore. The gears for the front legs were needing replaced because the one on the passenger side does not go up and down and the light over the table needed looked at. They took the light down and now have lost the shades and screws, so the camper was left because it was not ready to go. George has told me the camper is not worth repairing. We have owned that camper 2 years this month, they have had it 7 months of those 2 years. They have left it to get wet, mold and Lord knows what else according to George and Rob not their responsibility. When they took it in it sure was their responsibility. The camper was last used last March and was not like that nor that way when we brought it to them. The refrigerator is also rusting inside, not like that either when they got it.
I am just furious, ready to get a billboard telling people to never use camping World and why

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12:10 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Camping World service dept anderson ca

My elderly father attempted to have his RV repaired. I can't count the ways he was rudely treated. Luckily he changed his mind before he was taken advantage of. I have some serious questions concerning what he was expected to pay for. $53.64 for shop supplies? $20.00 for shipping? And then $149.00 an hour to diagnose his problem and then another $149.00 an hour to repair it? What if it only too 5 min to diagnose it like the guy down the street proved? Why are you charging for shop supplies when you have no idea what this repair required? Why are you charging $20.00 for the shipping of what? Your $149.00 an hour must surely cover your toilet paper expenses. I would like to be contacted and have someone explain this and to address the way my 83 year old father was treated. Please contact me ASAP. Email : [protected]@gmail.com Phone: [removed] thanks [name removed]

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9:07 pm EST
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Camping World 3rd attempt in trying to reach someone regarding a complaint filed in september

This is now my 3rd attempt in trying to reach someone at a regional or higher level with a complaint in regards to service at the Vacaville location. The Vacaville location has had my trailer 4 different times and have failed to repair a seal on the slide of our trailer and the correct bracket on the back of our television. Each time our location has failed to meet deadlines set themselves and by corporate to repair. Previously over summer we filed a complaint and the trailer was brought in for this same repair and put as priority.. repair was not done within that timeframe as promised.

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MichaelMoran
, US
Jan 08, 2018 1:56 pm EST

Heather - that's nothing! I've had to bring my coach into the same location at least five times for the same issues. Just last week I found out my coach was broken into in their OWN lot. Stole a lot of items from our coach. No force entry, etc. my guess it was a inside job. worst part is they don't have cameras on site. This location is HORRIBLE. I will never go back once everything is fixed.

P.S I just found out they have coach break-ins for the past month. I am not the only victim so take everything out before you go back for service.

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6:49 am EST
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Camping World stolen flat screen from my consigned rv from their secured fenced in lot lot

Agreement was drawn up 20 July 2017 on my 302 Fuzion Toy Hauler by Eric Robinson. I left camper at shop to be repaired prior to sell by Consignment. It was then put in secured area to sell. November 8th I went to let them know I would be picking it up soon. I went to check camper, No TV . On 8 Oct. 2017 or around that date a sales employee Cora Martin helped me stage camper. TV was in there . When I returned 8 Nov. TV missing. o I reported this Sales Manager Greg Robinson wanted to investigate. Two days later I called him. He said give him another hour. He called back an asked if I had the check list when put on consignment. I said no, He said its standard procedure to make a check list of RV's content when consigned. I said I didn't get one with paper work. He said then it can't be proved . I told him there was one. He said will not replace TV. He more or less called me a liar.

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11:05 pm EST
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Camping World service dept incompetent we have 0 confidence in them

We bought a 2017 Jayco Jay Flight on June 10, 2017 from Camping World in Bakersfield. We had to return the trailer to Camping World on September 16th due to some minor construction issues plus 1 major issue. The shower wall was bowed out in many areas, not attached to the wall. They called for us to pick the trailer up 2 weeks later. When we saw the shower wall, it was worse than when we left it. They had punched holes in it trying to get it to lay flat. We left the trailer there and they ordered and installed a new shower wall. In the process of installing this they scratched up the shower floor pan. We picked the trailer up on November 11th. As we were driving home, we noticed that water would spray out from under the trailer with turns. When we got home, we discovered that all the insulation under the shower and under all the floors was soaking wet with water. The pea trap under the shower was not tightened and was leaking water. We returned the trailer back to Camping World. They have told us that they will fix this problem, that they will remove the wet insulation and replace it. My concern is how will they get all the wet insulation out and how can it be guaranteed that we will not have mold growing in our trailer that will make us all sick. We have seen how the floor is built and the insulation is sealed. We feel that our brand new $30, 000. trailer has been ruined by the negligence of the service department at Camping World. We feel that our trailer should be replaced with a new trailer. We bought a new trailer and feel that the negligence of this service department has damaged our trailer beyond repair. We have zero confidence that they can truly fix this issue.

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8:24 pm EST

Camping World put a gooseneck adapter on my new rv

Service department in Shreveport Louisiana put a gooseneck adapter on my new fifth wheel I bought from them and it was not installed correctly after pulling the trailer several hundred miles I noticed my adapter was loose they did not welded or bolted onto my fifth wheel of my RV bad bad news Camping World sucks the salesman the service department does not know anything about RVs in Shreveport Bossier City Louisiana

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6:21 am EST

Camping World overall camping world sucks

Let's see, I purchased my brand new Mallard M32 in August. I took it for an 8 mile journey straight from CW. The next day there was water pouring out the back so I took it back for repairs. I was accused numerous times of hooking the city water to the wrong place. I called on Monday and told them I needed it back for a trip to in 3 weeks. That didn't happen. After getting pretty angry I was finally told the warranty was approved and the parts were on the way. I decided to call heartland myself just to see when they actually sent for the repairs. The nice guy at heartland told me the repairs were denied because CW had submitted for the same repairs 3 months prior and they were never made. So they essentially sold me a defective unit. I tried contacting the VIP Marcus address from the advertised sign the so proudly display and all I got was a generic response and no follow up. These people care nothing about customer service. It's a joke to even know the CEO gets on TV and preaches this crap and never once looks in the mirror. Marcus Lemon you should really read your reviews and try to salvage the little dignity you might have left. Fast forward to when they finally fixed my defective camper, I picked it up and went on our next trip maybe 10 miles from CW. I hooked up the city water and it flooded my camper. They didn't bother hooking up the toilet supply line after making repairs to the black tank. I asked them to make sure the work order stated that because of their neglect any future water damage was on them. They would not of course. I filed another complaint with mr VIP and they didn't even send a generic response this time. Sad part is they made the lowest person on the totem pole in this whole scenario deal with me. The manager of the location is such a coward and really should not be in his position. At first I thought this was isolated to the Woodstock, GA CW but after reading so much over the last few months I realize it the entire company. Marcus you should really focus on making the company you lead better and quit running around playing a TV star and really look in the mirror. Since I cannot get any response from your complaint dept I will resort to blasting CW on every site I can find and tell everyone I know. I have already steering two friends away that bought campers and I will continue until I get answers or what I paid so much money for.

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1:56 pm EDT

Camping World newmar canyon star 3513

We purchased our new RV at Camping World...the salesman we dealt with was personable and thorough and that's where Camping World customer service ends. As of today my brand new motorhome has been at the shop more than I have had it at my home. My wife and I purchased and were promised that the Camping World customer service was superior to all others. We went for our first weekend and found many things that either needed repair or adjustment (that is not the issue). We were told that "new" units were given priority to fix things during the first year. I dropped of our unit and it has sat for more 20 days before any action. I have called the Camping World service department numerous time and they will not return my call. I was promised that when we dropped it off that I would be contacted by a service advisor the next day...25 days later, still awaiting a call. So I figured I would call them...called and left a message still no return call. I will drive an extra 90 minutes to take my RV to an authorized deal rather than deal with McGeorge Camping World in Ashland, VA. I have left a message with the general manager and the service manager and still no call. I was looking to buy in a few years but I will take my business elsewhere. I spent over 150K and I expect a little customer service and instead I received no customer service.

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Bonnie Rhodes
, US
Dec 06, 2017 8:49 am EST

I also have purchased 3 vehicle through camping world, my first two I had no problem but in 2015 we purchased a 5th wheel Montana High Country, before the papers were sign they were all very helpful beyond my belief almost unreal. after the papers were sigh everything went down hill from there. I was shocked when my husband drove the vehicle off the lot, he hit the fence and did a lot of damaged to the camper from then on it was a battle to get it fixed, their Service Dept was at total joke and so was the store manager. After finally getting it at the end of Feb 2016 but not before they damaged our truck and with promise to be fixed it was another 3 weeks before we got the tailgate back and they also promised to be the tailgate to us, my husband had to go and get it. Now we are into another problem with getting any service done although it's covered under warranty, numerous calls have been in August of this year to schedule warranty repair, was given an appt for Oct 2 to be repaired. Now it is Dec 6 and still no repairs are done. Numerous message left and some received from them always a different story each time we have talk to them. These people have no clue how to be honest and could care less if they tell you something dishonest. So I started complaining to the Corp office and was promised twice that they would contact within 48 hrs as of today(Dec 7) nothing. I did call the service department on Dec 1 and talked with Corinne and she more or less told me nothing has been done and that she was extremely busy and I would more or less have to wait.so this is my problem and as I noticed everyone seems to have this problem dealing with Camping World service dept. Buyers beware, they are great until after you sign the paperwork Then you see what kind of people you are dealing with. Very dishonest people. Any suggestions on how to proceed please advise. M y two locations for this problem is Garner and Fayettville NC.
blr213028@gmail.com

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Tim_S
, US
Nov 07, 2017 5:52 pm EST

That seems to be the norm with Camping World, I had the same problems with Camping World in Manassas Va, Customer service is Horrible I would never recommend CW!

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6:39 pm EDT

Camping World customer service, management, and pricing.

On the 19th day of October 2017, at approximately 1300, my wife and I went to Camping World in Fountain, Colorado. We had been to this store a few times already with the intent of purchasing a camper. We were shown a piece of paper by Bruce, the salesman. The paper stated that the starting price for the M33 Mallard trailer was 42, 000, the msrp printout in the trailer said 40, 000. We attempted to make a deal. I wanted to put down 3, 000, and the finance rep. wanted 3500 down. I urged him to get the down payment lower by showing him the 2000 dollar difference in the starting price and that fact that the 500 dollar military discount that I was offered was removed by a 499 dollar charge. This means that I was getting 1 dollar for serving in the military for 12 years and deploying to support our country four times. I did not agree with this. At this time he brought the finance guy out on the floor and my wife was there. She was standing closer to them than I was. Kevin, the finance rep and manager, passed her to shake my hand. He proceeded to tell me that the sticker price showing msrp that was in the camper was wrong and should not have been in there. At this point my wife attempted to speak to him. She started to tell him that there was a 2000 dollar difference in the price in the camper and the price that was apparently online. He cut her off and had his voice raised from the beginning of the encounter loud enough for my wife to ask him to calm down and let her finish talking. She finished her statement and he told her that it didn't matter what the msrp sticker in the camper stated that it had no bearing on the price that camping world chose to sell their campers for. My wife attempted to tell him that it was not our fault that the sticker was in the camper and wrong, and he shouldn't hold that against us, especially when the difference in down payment they were asking for was 200 dollars. Kevin said that he wasn't going to argue with my wife about pricing and also snickered as she spoke. He was very disrespectful and interrupted my wife multiple times when she simply wanted to finish talking and find out if he had any intention of working with us on this deal. Aside from annual percentage finance charges, the camper was going to be sold for 31000 dollars. For a business person and representative of camping world to be so rude and plain disrespectful to paying customers was uncalled for. a 200 dollar discrepancy in the down payment turned into a loss of business. I feel they overprice their stock. The trailer sells for under 40, 000 at a different camping world in the same state. Not only will I not shop at Camping World, I will be contacting the correct people who deal with military relations in the community and make sure that this establishment is looked into and possibly blacklisted from soldiers.

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10:04 pm EDT
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Camping World 2017 keystone cougar 327 res

Greetings Camping World Corporate Office and Mr. Lemonis,

I do not intend to incriminate or decimate the employees or management of Camping World, because I believe we can all come to a reasonable solution.

My wife and I had done extensive research on our next RV and felt that we knew what we wanted as far as a floor plan, and the fact that we wanted a Fifth Wheel. We even bought a $70, 000 Ford Lariat F-250, 6.7 diesel engine that was built with a great towing package. We bought it because we wanted to be able to pull most anything without worrying about it.

Now, on Thursday, June 22nd, I went to a seminar in Chattanooga, Tennessee and, of course I knew that Camping World had a store on the Georgia/Tennessee line and I had some extra time and I decided to stop by and take a look at their units. I was met in the showroom and a sales- professional was assigned to me and I want to say, his name was Eddie Gillette, who did a great job in showing me and selling me on the Keystone Cougar, within an hour and a half we closed the deal. The management staff worked hard and we all came together and at the time everything went well.

The delivery of the RV was arranged and we were really excited. We couldn't wait to take our first trip, but when we tried to load up we couldn't get the electric system to function, therefore we couldn't get the stabilizers to work to get the RV high enough to connect the fifth wheel hitch. You could imagine how we felt. Finally, we went and purchased a high dollar smart charger to charge the battery. The next morning we down to hook up and we were able to raise the stabilizers. We called Camping World and asked them what we should do, because we were afraid to go camping an to get stuck. They told us that we should hook up and that the plug-in they installed would keep it charged. We suggested that we bring the RV back in because we were going north on a trip. They told us to bring it in and we could drop it off, which we did and I had a list of things that needed to be done, which I gave to them and told them we would leave the RV and the truck with them so they could get everything done. They assured me that they would take care of it. We were discouraged, but we felt that they could resolve the issues and when we came to pick it up we would in finally get to go camping. By the way, asked the service rep. why it was not charging and they told me that the truck did not have a charge line so they did not hook it up right. Well, I thought that maybe it was the truck, so I took it back to the Ford Dealer and told them what was going on and they said that of course they had a charge line. The electric person looked up the schematic on the system and printed it out for me and I gave it to service at Camping World when we dropped it off.

While in Kentucky on our trip, I called service Wednesday at Camping World in Chattanooga just to touch base and to reaffirm that we would pick up the truck and the RV Friday and was told that it would be ready. Then on Friday morning I called again and told them we were on our way back and would get there about noon. I was told that they had just pulled the RV into service. (Oh no) When we arrived the unit was not ready and I was ready to hit the ceiling. Well, I went to Eddie and to one of the managers and told them I was ready to just return the unit and call it even. (I was serious, but I also would have turned around and bought a unit that was ready to go.)

We left to go home, which was about 3 hours, and I was steaming. Later, we got the RV and everything was supposed to be fixed. Well, we made reservations to go camping and were excited that all was well. (Just so you know, we had run a special 50 amp cord to the garage we had installed and had it plugged in believing that everything would be ready to go the next morning. By the way the "Battery Disconnect was on) I got up early to check everything out and guess what, no power. Again, I had to hook up the battery charger to get some power, finally we got the RV hooked up and plugged it into the bed of the truck. We thought everything was ready to go, got in the truck, started to pull out and guess what, it was not hooked up and the Fifth wheel came out of the hitch and destroyed the tailgate on the truck. ( I was sick to my stomach, no one actually showed us carefully how to do this, we looked at the hitch and it appeared to be hitched, but not so.)

Well, we decided to try to make the best of this and we went to the camping site and guess what, when we got there, NO POWER. The hookup in the bed was not hooked up right, therefore no power. Fortunately, we remembered to bring our charger and finally we got power. I called Camping World and told them what had happened and they arranged for the next day to send out a service person. When I called the service person he couldn't come until the following day. When he came he told me he wasn't sure what the problem was. After leaving the camping site after a few days, we hooked back up and headed home. When we got home, guess what, NO POWER. I hooked up the charger again and the next day we finally could disconnect.

I called Camping World in Chattanooga and told them, as calmly as I could, that it was time for something to be done. At this point I was ready to take the RV back and unhook it and take legal action, but I gritted my teeth and move forward. I told Camping World in Chattanooga, that I didn't want to drive another 3 hours to take the RV up there. I asked if it would be okay if I took the RV to the Camping World in Bryon, Ga, which is closer to me and they said yes and that they would take care of it.

Well, I took it and the guy I dealt with did not have much customer service training, but understanding the dynamics I tried to be patient. He told me to go out with him, which I did and he looked around the unit and then told me I needed to disconnect it and being discouraged and in a hurry, I got in the truck disconnected the hitch and guess what, when I got out of the truck to raise the stabilizers the fifth wheel rolled back and again tore up the tailgate and we couldn't even open it. (I know that it was my fault, but if the service guy would have just asked me if he could help I would have gladly said yes, this was all new to me. By the way, I am not sure if any damage was done to the RV or not having dropped twice on the bed) I left, totally discouraged, but still hoping that finally they could get it fixed and maybe we could get a few weeks of camping in before it got too cold.

After a week, I called and asked the service guy what the status was and he said they had not even pulled it in the bay. The second week I called and the service guy told me they thought it was the converter, but they were not sure and that he would let me know and that he would call me. I haven't heard from him and we are going into the third week.

There is one thing that happened during the experience at Chattanooga, in which we were given $1, 000, but after all that happened we would gladly give that money back for a more reasonable solution.

We purchased this RV June 22nd 2017 and here it is October 2017 and we have only had one camping experience, which was not much fun.

You have no idea what we have been through, but just so you will know, we so much wanted this experience to be great that we were determined to stay positive. I am a Pastor and we have a number of our members who are campers and we have a group that are friends that are campers, but we have not said anything negative to them.

We have thought long and hard about what should be done and here is the option we are suggesting:
1) That we take this RV back and select another one of equal value with no additional cost. We would return the $1, 000 and also pay for the replacement of our tailgate, which is $1, 500.

If you have a better option we would be glad to hear it, thanks.

Blessings to you, John & Christina Strickland

P.S. The management at Chattanooga Camping World, along with Eddie Gillette tried to be helpful, but sometimes things can get out of control.

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4:04 pm EDT
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Camping World poor treatment

My wife and I purchased a 2017 Work and Play from camping World of Dothan back in August. It was a pre owned and had a couple of parts that needed to be ordered. We were provided a we own you for the parts. I waited for a month and did not hear anything. Well when I called the parts department I was told they did not have a I owe you for my camper. After fighting it out with the parts guy and manager I was told they were ordered. Well the online sales girl, Amy called me last week and told me my parts had come in. I told her great please mail them to me. Well today Oct. 4, 2017 i called again and was told my parts were there and was not mailed. The service manager John called me and said he had no ideal the parts were in. But hard to believe because someone told Amy to call me. All I have been lied to by this place Camping World Of Dothan.

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12:38 pm EDT

Camping World unethical behavior

Complaints Dept.

To whom it might concern,

My wife and I purchased our 2016 Jayco Eagle 28.5 RSTS at the Camping World store in Tallahassee, FL. The Tallahassee store, 31300 Blue Star Hwy, Tallahassee, FL 32343 did not provide good service
so we brought our 5th Wheel to the Camping World store in Valdosta, Georgia (5244 Jewell Futch Rd, Lake Park, GA 31636) hoping that they will be more efficient and expedient even it is very inconvenient for us due to the distance of almost 100 miles from us.

We ordered and have the Valdosta, GA store install slide toppers on our 5th wheel as an additional prevention measure from rain and moisture penetration. It was installed on November 18th, 2016 and we paid $1, 733.65 for them. After that our 5th wheel was in storage until June 2017 when we left for our 3 months tour.
We planned this tour during the winter and spring time and all stops were booked ahead of time.

Our first stop was in Helena, AL in the Cherokee RV Park. When we were about to leave the park on June 14th, 2017 we could not retract the slide on the living room side due to topper which was preventing the retraction. The slide so to speak chewed up the slide topper. We had to leave the park and had no choice but to call for emergency Mobile RV Repair service. Service man after inspection explained us that the toppers were not installed properly and had to be reinstalled. We called to Valdosta Camping World in Lake Park where the toppers were installed and after conversation with Service Manager Keith Bonnell paid to Mobile RV Repair for dismantling the topper.

Mr. Bonnell also instructed us to bring this topper and our Jayco to Camping World in Calera, AL (730 George Roy Pkwy, Calera, AL 35040), the closest Camping World store to the RV park where we stayed at the moment. Mr. Bonnell referred us to service adviser Andrew Wages at Calera store who met us in the store and after inspection of two remaining toppers recommended us to dismantle them as well because they were not installed correctly as well, and we potentially could have the same problem with them on our continuous trip. After another call to Mr. Bonnell we agreed to dismantle two remaining toppers and leave them and other one what we brought with us to Calera Camping World to be shipped to Valdosta Camping World. Calera Service adviser Andrew Wages with the help of one technician dismantled two remaining slide toppers. He said that they will ship them back to the Valdosta, GA store. When we asked for some invoice Andrew Wages told us that it is internal transaction and he cannot produce the ticket for it. However he said not to worry and gave us the business card with his name written on the back of the card. We left the store uneasy but assured that everything will be delivered and when we return back home the toppers will be in Valdosta store waiting to be reinstalled properly. All these conversations between both stores and us took whole day.

We called Keith Bonnell on August 29, 2017 for an appointment for September 5, 2017 to have the slide toppers reinstalled correctly and do some small warranty repairs.

When we came to the Valdosta Camping World store on the morning of September 5, 2017, we were informed that the slide toppers have not been shipped to them by the Calera Camping World store. Service Manager Keith Bonnell was frantically calling to Andrew Wages in Calera Store and was told by Andrew Wages that he remembered Mr and Mrs Mercado with their toppers left for shipment to Valdosta store and he will go to check on them. After that Andrew Wages was not responsive to any call from Valdosta store or us. We left our 5th wheel with the Valdosta store on this day.

It has been four (4) months since Andrew Wages dismantled the slide toppers and one (1) month since we brought our 5th Wheel to the Valdosta Camping World Store. Our slide toppers have not been reinstalled. After almost a month finally Calera store Service Manager Jonathan Grey and adviser Andrew WagesIrina found the topper what we brought to them already dismantled by Mobile RV Repair for shipment and it was delivered in the end of September to Valdosta Camping World store. However they denied that they dismantled two toppers. From what we gathered from communicating with both stores is that nobody knows where our two remaining slide toppers are.

Per Keith Bonnell, “It was confirmed to him that the Calera Store have all three of them. Per Jonathan Gray of the Calera Store, “they only have one”. We have a chain of emails confirming these.

At this point, my wife and I are appealing you for help so we can have our 5th wheel back and use it before winter.
Guillermo Mercado
Irina Duglas-Mercado

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6:42 am EDT

Camping World purchase of a new motorhome

October 1, 2017

CWI, Inc.
250 Parkway Drive, Ste 270
Lincolnshire
Illinois
United States - 60069

RE: Purchase of 2017 Thor Vegas VIN # 1FC4E4KS1HDC29624

Dear Motor Coach Customer Service Team:

Thank you for your recent welcome letter, unfortunately we did not feel so welcome when we purchased our motor home at Camping World in Conway, NH. What should have been awesome experiences was not. It was the worst customer service experience we have ever had. Let me tell you about the day we picked up our coach.

We arrived at 10:30 am earlier than our scheduled appointment time at the request of Jerry Dodge. We assumed that our coach had been prepped and checked, so everything would go smoothly, boy were we wrong.

Tyler began to do our walk through and there were a few issues, some body damage, holes in the roof, superficial things. Then he tried to show us how to work the water heater, but there was no water in the tanks, so he called someone to fill the tanks. Then he tried to show us how to work the shade for the front window and it didn’t work so he called someone to program that and he disappeared.

Jerry came to get us so that we could complete our paperwork and we went with him thinking Tyler would be available to complete our walkthrough when we finished.

Jerry brought us to Susan Belanger, the Sales manager, who was immediately rude upon finding out that we had decided to finance elsewhere, even though we had left her a voicemail that we received a better rate from our credit union. She was unprepared for processing our paperwork and had to rework every detail because we were not financing through Camping World. Jerry had sent our purchase order to the credit union in the previous week, so he also knew that we were not financing through Camping World.

We finish up with Sue, who doesn’t take us back to Tyler, she just dismisses us and we are on our own. We go to customer service and try to get some help, because we don’t want to leave until our walk through is complete and we are sure everything works. They tell us there is no one who can help us as Tyler is now with another client. It is now 1 PM and we are starving, so we tell customer service that we will go grab something to eat and hopefully Tyler will be available when we return. They assure us that he will.

We come back and Tyler is available and we go out to the coach and try the water again, it still doesn’t work even though the tank is full. Tyler goes to get some help from a technician and then disappears again. The technician gets the water working and shows us how to run the shade and then leaves. We are on our own again. This first motor home and we have questions. The mattress is supposed to reversible and it is not so what do we do about that? The back shade is broken, etc. we have a list.

We go to the guys in the repair shop because we don’t know where else to leave the list of items that need to be fixed. They help us, they are very informative, the most help that we have had all day.

Then we get in the motor home and leave. It is now 3:30 pm, we are exhausted and wondering if we should have invested $73, 000 of our money in something that obviously was not an important sale to those at Camping world.

On our way home, my husband realizes that the alignment in the coach is way off he can barely drive the vehicle; he fights to keep it straight all the way home. When we get home he calls the Camping World repair shop. He speaks with the manager and manager states he can’t believe his technician missed that. There is no way someone missed how out of alignment this vehicle was. THEY DID NOT CHECK IT. It was so bad it was dangerous. We picked up our camper and could not use it. They proceeded to make arrangements to have the alignment fixed; it is so bad that a new part has to be ordered. We did not receive our coach for a week and could not camp for Labor Day weekend.

Here are the things that we would like:

1. We do not want to bring our coach back there for servicing of the items on our list.
Here are the items: Body damage in rear and front. Shade in rear, screws missing from screens. What can we do? Is there somewhere else we can take the coach?
2. We would like a reversible mattress as stated in the catalogue for our coach.

We are also going to write a letter to the Thor offices and the Ford Motor company regarding this horrible customer experience and the utter lack of preparedness on the part of Camping World, when they had ample time to check our motor home and obviously did not.

Sincerely,

Kim and Bill Faucher
[protected]

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10:19 am EDT
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Camping World 2013 heartland sundance

I wish I would have done a little research online before purchasing a trailer from Camping World in Oklahoma City. I don't even know where to start with my complaints. I have been lied to, phone calls to the finance manager were not returned and overall unsatisfactory service. I spent over three hours on Sept. 20th looking at their trailers, filling out a credit application and negotiating the price. I returned on Sept. 22 for a walk through (it was suppose to be inspected and checked over) and to finish the paperwork. It took 4 hours that day to get everything done. I felt like I was being rushed through on the walk through, that was after waiting for over an hour past the time I was suppose to do the walk through. The trailer was delivered on Monday and the battery wasn't any good, I was told the battery was good and fully charged. We had to hook the trailer up to our electric to be able to get the jacks down. The trailer had a ranch hitch coupler adapter on it. Service department said it would only take removing the 4 bolts to get it off. Lies. While cleaning the trailer I found a wet area in the corner of one of the slides with fungi and mold growing, and the company won't do anything about it. Said I bought it "as is". I understand that, but they were suppose to have checked the trailer for leaks. Obviously they do not check it thoroughly. If I never step foot in another Camping World it would not hurt my feeling. They are a bunch of crooks and liars. I have since talked to another individual who also had several problems with the same store.

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8:19 pm EDT

Camping World service

Calera Alabama destroyed my satelite system and said coach was in said condition when they received. But your service writer inspected my coach upon arrival.and only noted a piece of molding bent. The tech and service manager are liars and hacks. I paid C.W. $2700 to install the system when I purchased the coach 2 years ago and now they refuse to stand behind their mistake. It also took 4 weeks to repair 3 minor problems. Of course the service manager and I had words to no avail. He instructed me to pick up my coach asap otherwise I would be charged storage fees. I plan on bringing a law suit against Calera. If your service writer and I both know my satelite dome was fine...then you have some liars in your service department.

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Camping World Customer Reviews Overview

Camping World is a retailer specializing in recreational vehicle (RV) parts, supplies, and accessories. They offer a variety of products for camping and outdoor living, including RV furniture, appliances, and maintenance items. Additionally, the company provides RV sales, service, and repairs. Customers can also find outdoor gear and camping essentials such as tents, chairs, and grilling equipment. Services extend to RV financing and insurance options, aiming to cater to the diverse needs of the RV community.

Camping World In-depth Review

Website Design and User Experience: The website design of Camping World is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience. The overall user experience is smooth and efficient, allowing for a hassle-free browsing and purchasing process.

Product Range and Availability: Camping World offers an extensive range of products for all your camping and outdoor needs. From tents and sleeping bags to RV accessories and camping furniture, they have a wide selection to choose from. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: The pricing at Camping World is competitive, offering good value for money. While some items may be slightly higher in price compared to other retailers, the quality and durability of the products justify the cost. Additionally, they often have sales and promotions that provide even better deals and discounts.

Customer Service and Support: Camping World prides itself on excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist with any inquiries or issues you may have. Whether it's helping you choose the right product or resolving a problem with your order, their customer service team is prompt and professional.

Shipping and Delivery: The shipping and delivery process at Camping World is efficient and reliable. They offer various shipping options, including standard and expedited delivery, to accommodate different needs. Orders are typically processed and shipped in a timely manner, and tracking information is provided to keep you updated on the status of your delivery.

Return and Exchange Policy: Camping World has a fair and flexible return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. They provide clear instructions on how to initiate a return or exchange, making the process straightforward and hassle-free.

Product Quality and Durability: The product quality at Camping World is generally high, with a focus on durability and performance. They source their products from reputable brands known for their reliability and longevity. Whether it's camping gear or RV accessories, you can trust that the products offered by Camping World will withstand the rigors of outdoor adventures.

Customer Reviews and Ratings: Camping World has a section on their website dedicated to customer reviews and ratings. This allows shoppers to read feedback from other customers who have purchased and used the products. The reviews are helpful in making informed decisions and provide valuable insights into the quality and performance of the items.

Loyalty Programs and Rewards: Camping World offers a loyalty program that rewards customers for their continued support. By joining their loyalty program, you can earn points on your purchases, which can be redeemed for discounts or other exclusive benefits. This program is a great way to save money and enjoy additional perks as a loyal customer.

Overall Satisfaction and Recommendation: Overall, Camping World is a reliable and trustworthy online retailer for all your camping and outdoor needs. With a user-friendly website, a wide range of products, competitive pricing, excellent customer service, and a generous loyalty program, they provide a satisfying shopping experience. I highly recommend Camping World to anyone in search of quality camping gear and RV accessories.

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