Camping World
reviews and complaints

Took my rv to campingworld 7 weeks ago. Told them that the1- over pilot light where not are light, 2-, the refit would not cool down lip (gas,) 3- the thernstat. Gid not 4-the fire place did not work. My wife and I drove over to the store 3 weeks ago and added that the oven door had a problem. We were told the frog and oven worked fine. But the fireplace was on back order not sure when it would come in. We could come get our fifwheel and us it and bring in when fireplace comes in. So we picked it up when we picked it up they told us that the master bedroom slide had th be serviced due to some problem with it. Got our trailer home the bed room slide not working. Frig still not getting cold. Stove plot light still will not light. Old fire place falling old in flood of trailer. With nails sticking out around the frame so you can cut youtself. Is this the quality of work I can expect from camping world. I will take my business elsewhere. And cancel all 4 of my good sam products

When we bought our camper I asked him a question and he lied to me. This made us make a different financial decision then we would have had he told the truth. Not happy and will never shop at a camping world again. Also warning all others to stay away. Please let me know if you can do anything to help with fixing this issue. Thank you for your time and consideration.

re: VIN 4YDT24020JM935249

THIS SAME EMAIL WAS SENT TO CAMPING WORLD IN HAMBURG, NY 2 DAYS AGO WITH NO RESPONSE. :

"I am writing regarding a problem with my 2018 Coleman 2405 by Dutchmen. I have had it there (Hamburg) for service (warranty repairs) three times and the problem has not been fixed. I like the unit and the salesman was great, but the problem of a parasitic voltage draw on the battery is still there. I last picked it up from service on 9/1 at Camp Road, brought it to Ashford 30 miles away. The voltage was 12.2 volts when I got there. Eighteen hours later it was 10.2 volts. Three days later it was 2.8 volts (at the battery)! This should not be and I shouldn't have to disconnect the battery to maintain voltage, There seems to be a lack of understanding with the service department and/or the tech working on it.
I last placed a call with service manager (I left a message) Craig Carpenter and he has not returned my call regarding this matter which tells me their is a lack of concern to keep the customer happy. If this problem can't be resolved, and that's all I ask for, I will take further action at the corporate level, (hence this email) and/or instigate litigation. The problem was first noticed in April after I had it one month. It has taken a lot of my time to hook it up and drop it off more than once for the same problem not to have it fixed. Please contact me to discuss a plan to correct this problem. Thank you."

The last time I had it there they wanted to charge me $70. for further checking but waived the fee after I complained, after all it is under warranty and I shouldn't have to pay anything especially when it's not fixed! We cancelled one camping reservation while it was in for service. I have made numerous calls, including to the Tech Line and the customer service in Goshen, Indiana. Besides taking up a lot of my time, having an unknown electrical problem, I am also fearful of the possibility of a fire.

I went for two interviews at the Kingston branch last interview was with David Dandurand. He called me the next day told me I had the job if I would like it. I told him yes. He told me I would hear from h and r about paper work then work on schedule and discuss pay. Never heard anything. The secretary Ellen began to text me asking if I heard anything which I didn't. I called numerous times nothing. I finally received a email from David Dandurand stating he was emailing me a link I needed to fill out online application before I went forward. I tried 10 times to do application would not work. Emailed him he had me talk to a recruiter. Job was never posted so I had to fill out a mechanic application. I called to let him know it was done. Never heard anything. Mean while I was under the assumption I have got the job so I turned down an other job along with already put two weeks in with previous job. Today 9/10 I called 3 times could not get ahold of him. I reached out via email. He emails me back and says today was your start date and you never showed. I explained that I never heard from anyone with a start date or time. Never received email back. I am a single mother of three kids and now have no job went on job search site and he posted reception job after or talk through email. I am very upset on his management skills and the professionalism of how this place is ran. I have all my emails and text and voicemils, I will be contacting an attorney to see what my options are now that I'm jobless because of your unprofessional manager at the Kingston branch. I'm sorry but if I was a manager I would sent my potential employee a email or call verifying Start day and time especially if they reached out as manny times as I did. Plus I never filled ww2 out or got a wage amount.

April, 2018 we purchased a used 2015 Crossroads Sunset Super Lite travel trailer. After a trip to Georgia we stopped at a Camping World in Tennessee to ask a few questions with the service center. Since we were not given appropriate attention we felt we could stop on our return trip home. The second attempt to obtain professional and adequate attention was even worse than the first time. We spoke with a service advisor; he left to obtain information and never returned! After waiting 20 minutes we left. Our experience with Camping World was horrific but we felt it might have been a single incident at the TN Camping World.

On July 27, 2018 a motorhome, while parking the vehicle, scraped the side of our Crossroads Sunset RV. Since we had an August trip to Minneapolis scheduled we felt it would be easiest to stop at a Camping World on our return trip to Waynesville, NC and obtain an estimate. The nearest travel trailer service and sales is in Asheville, NC and would require us to take time off from work therefore, we stopped at the Camping World 303 Sheek Road, Greenwood, IN 46143. Service Advisor Ray Shoemake, after much deliberation went out to our camper and took pictures with the managers phone. He repeated at least four times that it would be 7-10 days for an estimate. I completed the paperwork and reviewed pictures of parts requiring replacement.

After 3 weeks I finally called Ray and left him a message. The female manager contacted me and indicated two things: first, the paper form was accidentally tossed in the garbage; and secondly, the pictures, taken with the managers phone were lost! I ask you...how can both items be lost? I could understand a misplaced form but not lost pictures as well. The female manager had no idea how any of this occurred and never offered any solution to us.

We now need to go to the nearest RV center, of which is Camping World, Asheville NC. We are terribly reluctant and disappointed with the service experienced. Not only are Camping World costs 3x that of any other RV service but our confidence and trust with their service centers are nonexistent. We obviously need to get our RV fixed with new parts but have already waited nearly one month and still have no resolution.

Lastly, we have not been able to contact a Camping World representative despite multiple numbers given on the web to discuss our issue.

I was dealing with Cullen and Maxey ( a new Camping World store in Nashville) on a 5th wheel. I drove up on Saturday and left a large cash deposit and told them I was traveling on business the following week. 3 days into my trip I get a call from my salesman and he tells me that the sales manager wasn't going to hold the unit for me and had taken another deposit and was selling the unit. I called and spoke with the sales manager and he was rude and offensive. I then asked to the Store Manager. He was rude, loud and gave excuses. I repeatedly asked for hid supervisors contact information but he refused to give it to me. I am still searching for that contact information nbut will leave a complaint with the BBB.

Camping world had my RV for over a month. I had a fluid leak from a slide out. I was told after a month of waiting, there is no oil leak. When I picked up my RV and drove it home, I opened the slide and saw oil in the bedroom area of the RV. It is a4 hour round trip and over 200 miles to Get service. Camping World is dishonest, liars and cheats. When I called I was told it must be a leak from the chassy? Are you serious,

My wife and I purchased a Jayco Eagle HT from Camping World, ST. George, UT on Aug 9th, 2018. At the time of purchase I also needed an Anderson 5th Wheel hitch installed. In order for them to install it, they had to install the RAM puck system in the bed goose neck ball needed for the Anderson hitch. During the installation, they cut the bed cap on the top off the truck bed (I did notice it right away). This is a 2018 RAM 2500 and had less then 1000 miles on it when it happened. When I brought it to their attention a week later, their only response was "I waited too long to tell them". It will cost me $100 for part to fix (I shouldn't be responsible for it). Fast forward to this past weekend, Sept 1st, 2018. Our first camping trip in new 5th Wheel. When they installed the puck system it came with 2 tie-downs you can install and remove quickly so I decided to take them out. One was hard to remove but when I finally got it remove I saw why it was difficult. When they installed the system, they cut one of the holes off center which made it difficult to get the tie down in place. Bottom line is I would not recommend this Camping World to anyone nor would I have them install anything on my vehicle or 5th Wheel. As a result of our first trip, we found a few things that need repaired under warranty. We are taking it in to their competitor for all repair work going forward.
Michael Stevens

July 2017 at Camping World in Anderson, CA. We took our 30 foot, duel axle, 5th wheel to Camping World to Repack wheel bearings and check brakes. The note on the paid invoice says; "inspected wheel bearings and brakes were at 50% to 60%. re-packed bearings with new grease and replaced seals. re-installed drums. tested brakes. all tests passed."

After repairs were completed, 5th wheel was brought home and stored for the winter.

July 2018 We took the 5th wheel from our home, through Oregon and in John Day Oregon the passenger side wheel froze and we were unable to move the 5th wheel any further.

According to Les Schwab; "trailer arrived with front axle right side seized to the drum. brakes had come apart. checked left side front axle. brakes had come apart inside. rear axle left side wheel seal had come loose and burned up brake magnet."

We would like full reimbursement of the $945.35 we had to pay for the repairs due to the shockingly abhorrent job Camping World's employee performed. This could have been a real tragedy if the brakes had overheated to point of fire.

I bought the trailer in September 2017, it is a 2018 Coleman camper. It has needed warranty work from day one! It has been brought to camper world and Biloxi Mississippi, at least three times. It has been kept by them Weeks at a time supposedly waiting on parts. Here it is almost September a year later And just got a call last week, that we can bring it in September 6 for repairs to finaly be done. Last time we were told the parts were in, they were the wrong parts! The last time it was brought in, it came home without the battery. The battery case was locked down but had no battery and last time we were told the parts were in, they were the wrong parts! The last time it was brought in, it came home without the battery. The battery case was locked down but had no battery in it. We did not notice it right away because it was still strapped as if it had not been messed with. This purchase from camper world has been a nightmare from day one. You cannot get anyone to answer the phone In the service department, and they will not even call you back with information. YOU MUST CALL THEM To find out the status! Horrible customer service! When we asked for corporate telephone number, the service manager stated he did not know it, and we would have to Google it! Then he proceeded to give us a number in Denver Colorado as a corporate number! What the hell is wrong with this company? We actually went shopping in camper world the other day and the store was actually closed, no one had locked the doors! We only knew it was closed when we went looking for someone to pay for our purchase! An employee that we found stated "oh they did not lock the doors?" TERRIBLE JUST TERRIBLE!

Camping world of Mesquite Tx has not refunded my money for holding a toy hauler to view for purchase. Trailer was 1600 lbs over the web site specs which exceeded the capacity for my truck. Finance person by the name of Jacob said he would return the refund by the end of the day two weeks ago and no refund in 2 1/2 months. I need help with this matter due to the fact Jacob does not return my calls. Need to know if they intend not to return my money. I have to travel 7 hrs to try to visit in person.

As an update to our Google review copied below, Albuquerque Camping World didn't correctly seal the slide wipers, which caused extensive leaks leading to water damage to the kitchen cabinets. Camping World of Tallahassee estimates ~$1500 to repair. Camping World of Albuquerque has refused to accept any responsibility for the damage caused by their "repairs".

6/6/17 - Arrived in Tucumcari, NM. Found our rear slide motor was bad. Called the CW Tech Help Line, spoke with Service Tech Joe, who initiated a 3-way call with Jennifer Housand, Service Manager. We discussed that they would be expecting me the next morning, with the parts either there or a day's delivery away, as parts could be overnighted if necessary. I was assured that everything would be "ready to go" when I arrived.
6/7/17 - Arrived at 11:15. Had called around 10:30 to let them know we were almost there. They acknowledged expecting us. On arrival, no one knew who we were, and Service Advisor Simon Trujeque stated there were no notes regarding us. He consulted Jennifer Housand, who acknowledged we had spoken together, but denied all discussions that took place during the phone call, even stating that "they never overnight parts". She also denied that there was any agreement whatsoever that "everything would be ready to go, " and that nothing would be done until 1:00 when the service techs returned from lunch. Service Manager Jennifer demonstrated an attitude toward us with every interaction. In fact, nothing was done until I again called Joe at the Tech Help Line around 2:00, after which they finally got the coach in to investigate the problem. After a couple of hours, as expected, they reached the same conclusion that Joe and I told them they would find. Simon claimed no knowledge of the existing motor's high failure rate noted by Joe, and advised that since the existing motor was functional, we only change the damage one. He was offended when we insisted that both motors be replaced, so that it would be a matched set. Service Tech Joe told me that Albuquerque is ringed by Camping World warehouses, and that there was no reason to ship the motors from Lippert (the manufacturers). Simon stated that Joe was a liar, and that all parts for slides had to come from the manufacturer. Despite Service Manager Jennifer's earlier claim of never ordering parts via overnight delivery, the new motors were ordered for next day delivery at a charge of $100, albeit with no guarantee of delivery or installation when they arrived.
6/8/17 - Around 10:00, received a call from Simon stating that parts had been ordered and were scheduled for delivery on 6/9/17. He said that deliveries usually arrived between 10:00 and 12:00, but that it might be later. Assuming that they did arrive in that time window and if the repair tech began the installation after lunch, since four (4) hours were allotted, it should be completed by the end of 6/9/17. However, if they had to start later, it would be more like the end of Monday 6/12/17. Again, he refused to provide any idea of the likelihood of either scenario, and refused to advise us whether or not to extend our stay. Again, it was not his problem.
6/9/17 - Arrived at Camping World around 10:30. Simon stated that the parts were scheduled for delivery around 11:30, and reiterated that if the tech could start on installation at 1:00 pm, after lunch, they could have it completed by the end of the day. If not, it would be completed on Monday 6/12/17. As usual, he refused to speculate the likelihood of either scenario, ignoring again the necessity of extending motel stays. At 4:40, I called again to ascertain the status, and was informed that the repairs were completed, but that the new sealants needed to dry overnight before the slide could be closed. He told us we could take possession and drive to the RV park next door with the slide open (highly inadvisable!), or pick it up in the morning. I agreed we would wait until the morning of 6/10/17.
6/10/17 - Arrived at Camping World at 7:30 (opened at 8:00). Simon either had many problems totaling our bill or was deliberately delaying us again. He finally completed about 9:45.

Camping World responded to my review (see below). As they requested, I tried to contact them by email and phone, on 4/21/18 and on 5/6/18. You guessed it, no response from Camping World! Their response here was just for show, not to resolve a problem.
Response from the owner 6 months ago
James,

We understand why you are upset. That sounds like a very frustrating experience. We would like to talk about your experience more with you. Please call us at [protected] or email us at [protected]@campingworld.com.

I had my new camper in for a minot incident for repair and warranty work. We had camper only 1.5 months. I received camper bsck after 3.5 months. I hsd to waiy 3 more hours, even though i needed to leave for trip. Csmper was dirty, shower black, dust everywhere, and half of warranty work wss never done. I found on trip, all furniture unbolted, scratched, shower handle stripped, showrr fan had been taped from hail damage, no one told me. Pipes under sink crimped, told them it leaked, said not a submarine, now mildew damage, and sewer flush disconnected, whick caused flooding and several loads of laundry, as well as lost tp and septic supplies. I am so disgusted. The guy i dealt with acted like this is no big deal, just bring it back for another 3 months. Told me hsil damage my problem, even though it wasn't in my possession. Im so msd, want to tell thr world i have been screwed by camping world, and these people make excuses. We are first time camping world purchasers, and this NOT how people should be treated.

To Whom it may concern,

My name is Michael G. Cordry. First, believe it or not, this happened last year also. I purchased a 2017 Starcraft Launch and have used it about six last year, and NONE, this year. Do to MY stupidity, while removing the cover, I inadvertently stepped on the plastic bubble that covers the restroom vent, and cracked it. Also, my fault, I failed to drain the water heater, and it burst. Neither one is a big deal to fix.

I dropped it off on June 10, this year, and, as usual, it was written up, and I left. After a couple of weeks, I called and they said they would call me back, no one called. I let it ride until July. When I called this time I was told they didn't have the parts in stock, and had to order the. I was livid, so far I missed two pre planned camping trips. I called almost every week, and got nothing but excuses. Finally, I stopped by in person two weeks ago. They could not find my name, I stood there 10 minutes until he figured he should put in michael, instead of Mike ( shouldn't matter). So after 10 more minutes, I got the usual " let me go check". I stood there for 15 minutes until he finally returned with someone named Tim, by now I was fed up. Tim stated that " Sorry, I dropped the ball". I told him I wanted this week, and he said no problem. Now I have missed four camping trips. After those promises, I called Shane, who i assume is manger, and explained the who!d thing He failed me back two days later and said he was sorry, and the parts have been order? I have heard that four times. He said they would knock off 100.00. Big deal, you have ruined our whole summer. I will pay for parts, but not a cent for your useless service department.

Sherman, Tx Camping World Worst experience ever! In May, 2018 we dropped our 2016 Jayco travel trailer off for electrical work. This is the second time the trailer has had electrical problems. With that being said I was called and told the trailer was ready for pick up, and to call 1 hour before arriving, which I did. Upon arrival we realized that someone had DROPPED our travel trailer! No one in the service department was even going to acknowledge that the entire tongue of the trailer was torn up. The wheel was shattered, it's holder was mushroomed out, the jack was broke off, the frame bent, the propane bottle metal mount was broke off, and the propane lines underneath were flat. THEY DROPPED MY TRAVEL TRAILER AND TORE IT UP! All they wanted to offer us was a $50.00 in store credit, and a couple more months in the shop with them.
I would not recommend Camping World in Sherman Texas to anyone.
I feel as though they owe me a new travel trailer, because there is no telling what is wrong on the inside since the outside was in such bad shape. Upon speaking with the General Manager, I realized he was not going to be of any help. When I messaged Camping World they just referred me back to the dealer in Sherman! WOW, they did not even take responsibility for wrecking the travel trailer.

I have been trying to resolve this issue since July 21, 2018. Since this date I have been trying to reach a member of management that would speak with me in reference to the resolution of my case, with no success. I have emailed your corporate office at least once a week for some time, requesting someone contact me back.

On August 9, 2018 at 4:42 pm I received a phone call stating the corporate office had been receiving my emails, and someone from the corporate office would be telephoning me on Friday August 10, 2018 in reference to this complaint (case #[protected]). As of today I still have not received a call in reference to resolving this issue.

I am very disappointed in the handling of my entire case. Camping World of Sherman's general manager will not help, his resolution was to contact corporate, and corporate has not contacted me back about resolving my damaged travel trailer.

Supposedly the service department (who damaged the trailer) is fixing the damage. With the poor quality of work I don't have much faith the travel trailer will be free of issues once repaired. The trailer received extensive damage by being dropped by an employee. I am requesting a new travel trailer, that has not been "wrecked". If there are issues that arise from it being wrecked after I take possession it would appear the customer is at fault! This is unacceptable.

I purchased our trailer on 04/04/18 from Camping World and noted multiple issues on walk-thru. I was never subsequently contacted on getting those fixed. After 1st and only camping trip, rear door hinge started to bind and crack. I observed the door frame bending instead of the hinge moving. I contacted Camping World and couldn't get a drop off date until a month later. I dropped off the trailer on 06/08/18 and also reminded the service advisor of the issues from the walk-thru. He promised me the trailer by 06/14/18. He also said the best way to get a hold of him was by email. After about a month I emailed him for a status and got no response. Then a week later I tried emailing him again with no response again. I tried calling him and left voicemails with no response. I then asked to speak to an available service advisor. She informed me that my advisor was very busy and she would try to help me. She told me that my door should have shipped but couldn't locate it's status and she gave me a tracking number. I asked who I could talk to about my dissatisfaction and she said I should call the trailer manufacturer. I called Heartland and was told they couldn't help me with speeding up the process or compensation because they are having a high employee turnover rate. I was finally contacted by my advisor 2 months after initially dropping the trailer off to tell me the door was finished but that I wouldn't be happy because the swivel chair that I noted was broken on the initial walk-thru couldn't be warranted. When you sit in the chair it makes a loud cracking and popping noise that you can clearly feel and hear. I then contacted Heartland again and was told they couldn't do anything because their vendor Lippert made the chair. Next I went in to Camping World to talk to my advisor and got nowhere. I then asked to speak with the general manager but he was off so I spoke with the sales manager. He got my info and told me he would look into it and have someone get back to me. I never received a call so I went in again the next week and spoke with the general manager. He took my info and asked if I could call the chair manufacturer of the chair to make sure he could get reimbursed for the chair. When I contacted Lippert I was told nothing came up under my VIN number but they would be happy to help me and send out the replacement part. I went back to Camping World and gave the general manager the info. I called him on 8/18/18 and he said I could come in and swap chairs with another trailer. I don't know why this couldn't have been done day one to do right for the customer. When I went in on Sunday to swap chairs the trailer was filthy! Not only did I lose the whole summer of Camping with my family, I incurred cancellation fees, spent many lunch hours trying to get help, paid 2 months of storage, I was given my trailer back filthy with no compensation. About the only person who showed understanding and regret was our salesman Jeff Zimmerman. With many friends and colleagues asking me about our trailer I don't know how I could justify referring them to Camping World.

My name is William Kinney. We bought a Montana 5th wheel from Camping World in Burlington Washington for around 1 year. We lived in it for 10 months. Then we went to go on Vacation with it and the landing gear stopped working. So we took it up to Camping World in Burlington twice, the second time to leave it to be worked on, and that is where it has been for the last 5 weeks. I called up there to find out what was taking so long and I was told it has Squirrels living in it and Rats though it. It this unit was sitting out by it self with no one in it that could happen. As I stated before We lived in it the hole time up till we took it up to get worked on. That being, I feel it was sold to Us with out being fully checked out.
After the 4th call to Burlington Camping world to talk to a Supervisor on what was going on with our 5th wheel. I was Lucky enough to get hold of SVP Tim and He had Frank a service Manger give Me a call with in 20 minutes. That is when we found out about all the problems. Now it has be almost 2 weeks and haven't heard a word. We are loyal costumers. We have bought 2 units from Camping world plus all of the camping stuff we have bought. I would realy like to get this resolved. Thank You for your time.

On July 17 2018 I took my 2018 Coachman Leprechaun 260 RS to Campworld Lowell Arkansas which is close to my home. I did not buy my RV from them, I bought it in another state from a dealer who is miles away, I was told I can take it anywhere.

So July 17th was my prearranged drop off date, I provided a full list of items that needed fixed, however I wanted the refrigerator and the hot water heater fixed under the warranty, if anything else on my list I knew I would most likely have to pay for.

I called every Friday to check on the progress, I got excuse that they fired a technician who was handling my unit cause he wasn't doing his job, the next Friday was we are still trying to get it figured out, the next Friday was we are waiting on the warranty department, then last Friday was we are waiting on parts, I called on Monday to check the status, they said it will all be done by Tuesday, August 14th, I arrived at 4:00 pm on August 14th and did a walk through, the vehicle was a mess, inside and out. My seats were stained like they had been walking on them or spilled something on them, your talking about tan cloth seats, so they sent a girl to spray something on them while I spoke to the manager Matt, I was not happy, my wife was livid. Zachary was my representative, all he could say was he thought everything was completed and how sorry he was. Matt the manger or director of services state when I pointed out a draw that wasn't fixed properly, he stated you know it's man
Made right. The whole damn RV is man made ! Don't insult my intelligence.

I called last week to get a price on a new A/C for by 2012 Class C motor home, the price was good so i made an appointment, I was told that it would be a 1 hour job and it was just pulling the old one out and replacing it with a larger unit. My app, t was for 10am. it was close to 11 before they pulled it into the bay, now i was told that the A/C i wanted was not adaptable so i needed to buy a Dometic, fine as long as it's 15000 btu! went to lunch and was called, Opps, need a different pan, so i said fine install it. 30 minutes later called again, Opps, with my thermostat I could not use the heater! left lunch and when i looked into the motor home which had now beed there over 4 hours, all they had done was to pull the schrood! total time wasted was over 4 1/2 hours, plus driving 90 miles each way. If these people had been properly trained they would have been able to tell me all of this while on the phone the first time and i would have gone elsewhere..I have been RVin since 1964 and had spend many dollars at Camping World, well this is the last time i even go into your store