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1.4 147 Reviews

Campbell's Complaints Summary

14 Resolved
133 Unresolved
Our verdict: With Campbell's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Campbell's reviews & complaints 147

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4:17 am EDT

Campbell's chunky beef stroganoff

I bought 2 cans of your chunky beef stroganoff and there was absolutely no beef in it .
Not impressed . I opened the first can and was surprised to find no beef in it and assumed it was due to the canning process . When I opened the second can and found there to be no beef in it either I was seriously annoyed . If you are going to put beef on the can and charge so much for it then there bloody well better be some beef in the can. I am done with your products and the lies you tell . If you would like to explain yourselves then you can contact me at omeara.[protected]@yahoo.com.au

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3:47 pm EDT
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Campbell's cream of chicken soup

Soup, this is supposed to be soup? Questionable, I opened two cans for lunch, nothing but water, cornstarch, a little salt and color. Smaller cans, very low quality, water and corn starch are cheap. A chicken has very little to worry about getting into a can of Campbell's Soup. It used to be a pretty fair soup. It doesn't deserve the name SOUP.
On an educated guess, one chicken would make about 5000 gallons of watery so called soup. Where is the FDA they certainly aren't doing their job. I will never buy another can of soup they make.

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6:46 pm EDT
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Campbell's chunky healthy request sirloin burger with country vegs.

Good Lord! If I was blindfolded I could not tell you what I was eating as it was unidentifiable. As for healthy, 1 serving 9oz. a little over a cup contained 450mg of salt, not healthy. The supposedly sirloin burgers were spit out terrible. Needless to say we did not finish our serving and tossed it. My husband eats just about anything. Not this.

I make a lot of soups and I actually enjoy your Vegatarian Vegetable and Bean with bacon. This is shocking to me that your test kitchens would put this on the market.

I really am sorry, but I have no better description I could give you for this product. We are on a fixed income and hate to waste money. You should really look into your product development dept. and fire the person that created this soup and the "Sirloin" thing in the soup. No one could ever identify that entity in this soup.

I see these comments do not go to Campbell's Co. Too bad as they need to know how bad this really is. I would hate to see another long time great company disappear.

I also see there is no place to put my contact information so this complaint probably goes nowhere.

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1:58 pm EST
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Campbell's soup had burnt order and taste

On January 14, 2019, I went to dollar general mart, in Winter Park, Fl. 32792-1033
I purchased 33 items. Four of them was chunky soup cans. I opened one can on January 17, 2019. It was the vegetable with beef. There was a taste of being burned. I could not imagine that you would package something that was burnt.
Is it the taste of your soup or what? I asked my daughter to taste and smell it and it did taste burnt to her and it did have a burnt Oder.
I would like a refund for this soup and when I open the other 3 cans, if they are not right you will be hearing from me again. I am on fixed income and that can was a dollar and fifty cents that went down the drain.
My name is Edna Mimms
1009 Hamlet DR. Maitland FL. 32751
[protected]

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9:13 pm EDT
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Campbell's hair in the cans

I was making my family chicken and pastries and open 3 can of cream and chicken cream of celery and cream of mushroom and noticed black hair in the cans the Campbell soup cans my hair is red how can you have people working with food and putting hair in the food same thing. Last year my husband got me 3 can of chicken noodle soup 1 can had hair in it so I'm let my family and friends know about it so they want be getting sick of it...

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11:29 am EDT

Campbell's organic cream of mushroom soup

Sick with a cold so I made some soup. Thought maybe the soup tasted funny because I was sick. It tasted sour and almost chemically (which it shouldn't since its Campbell's)
So I assumed it was my taste buds off because of my cold. Tried to eat it but it was just so gross. Now my stomach is upset on top of my nasty cold!
I have 3 entire cases of this disgusting soup! In 3 flavours! Not impressed. The organic is gross!

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7:15 pm EDT
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Campbell's cream of mushroom soup with roasted garlic

I was attempting to make tuna noodle casserole. I dumped the can of Campbell's cream of mushroom with roasted garlic soup into my dish and noticed a red substance. I took a few pictures and threw the food away. There was not a harsh smell; however, I was afraid to eat it. I had to make tuna sandwiches. I kept the can so testing could be done if you decide to do so.

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12:32 pm EDT

Campbell's vegetable beef soup

Just opened a can of vegetable beef soup and it looks like multiple little brown hairs are floating in it and through out the soup. I never have this problem with Campbells so, I just would like to know, if it is rat hair, like I think? I'm grossed out but just want to know if this is a recurring problem with the beef varieties of Campbell's soups?

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5:53 pm EDT

Campbell's chicken soup

Me and my partner was preparing campbells chicken soup in a measuring jug to be mixed with some other ingredients for our meal when we came across a small brown sharp object in the soup, when we retrieved this object it is clear that what we discovered to our shock was a chickens claw from its foot, its small and sharp and could have posed a serious risk to our self's or our bodies and are not happy with this product. We've used this soup numerous of times and never had a problem with it but coming across this claw is really off putting and we're disgusted if I'm being honest, we still have the tin it came from and the claw itself if you would like the proof, we also have pictures of the claw next to the measuring jug and tin where it came from, we would appreciate it if you could give us an explanation as to how and why it was there in the first place. Thank you.

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10:42 am EDT
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Campbell's product not what it purports to be

Jun 25 2018. Yesterday my husband bought me several soups for lunches this week. First time trying the pub style chicken pot pie. This is a misnomer. No chicken in this "pot pie". Lots of mushy dough. Taste wasn't bad, but come on... The sauce was way too watery. More like soup than a pot pie would normally be. Wouldn't hurt to throw in a few more vegetables, too.

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Update by Lil Gramma
Jun 25, 2018 10:43 am EDT

No update. Just waiting for a reply.

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5:21 pm EDT

Campbell's chunky creamy chicken & dumplings

Around april 26-28, 2018, I bought this can of campbell's chunky, creamy chicken & dumplings, from target 3600 mall rd, louisville, ky 40218. I brought it back home with me to hawaii, since I didn't get to open and eat it there. Today (june 3, 2018), I open it and heat it up. I already ate most of my soup when I scooped up the bug and put in my mouth, thinking it was part if the veggies. The texture felt weird, so I spit it back out. And ewwwe, I realized I almost just ate a bug🦗🤢 it looks like a green stink bug. After looking up the bug online, I see that they are a veggie and fruit crop pest. So it probably entered the manufacturing process attached to a vegetable and it just didn't get washed away during the process. Although it's not poisonous or harmful, i'm still grossed out that I almost ate it😝

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7:03 pm EDT
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Campbell's cheddar cheese

My wife opened two cans of the cheddar cheese to make mac and cheese and found a foreign substance in one of the cans...also runny and smelly. Both can have expiration dates of June 13th 2019. The closest date of purchase that we could guess was sometime in the first week of May of 2018
Today's date: may 26th 2018
Joe Scheer
620 SE 168th Ave #32
Vancouver, Wa. 98684
[protected]

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10:06 am EDT

Campbell's split pea and ham soup

Not sure what has happened to your products. I am 62 years old and many of your soups were staples for me and my family. Over the last 5 years I have noticed a decline in what you offer as "soup". Yesterday I bought 4 cans of Split pea and ham soup. I heated it up and served it.
Other than a flour pasty watery sensation - there was NO taste to it at all !
I apologized to my guests and discarded the other 2 cans.
Seriously - I don't think I will ever buy any of your soups again.
You stopped producing Scotch broth which was excellent, and replace it with products like "Cream of Bacon". ?
Even if I had to pay $5.00 for a can of soup - I would, provided it had some taste.
Pity - another good company that has traded quality for inferior products.

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Lisa A. Carter
, US
Aug 31, 2018 12:25 am EDT

I agree with you.. I always loved their soups. Expecially the Vegetable Beef. Now it taste so different. All carrots! Hardly any other vegetables! Beef not real anymore. Looks like chunks of dog food meat. So sad. This legendary soup company has lost it's pride in a good wholesome product. I grew up on it and so did my children.. Well until it improves. I will not feed it to my grandkids!

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2:59 am EDT
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Campbell's campbell’s vegetable soup

Campbell's vegetable soup pulled back plastic cover object floating in soup cannot tell what it was very disgusting bottom the soup was very thick and plastic molding, I have never had Anything like this before in any type of food, I was at work so didn't have any lunch ! I am not trying to get any money from this company, just think they need to Address this issue not sure when I will buy Campbell Soup again ! Gross

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4:45 pm EDT

Campbell's chunky soup salisbury steak with mushroom and onions

As soon as I opened can went to put my spoon in to pour it out, and a pubic hair was stuck right on a potato. I was completely disgusted by this cannot understand how this could even be possible. The fact of even almost consuming something like this questions how all your products are. This happened on April 24th 2018. I want to be compensated in some form I found this unacceptable.

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9:35 am EST
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Campbell's chunky chili mac soup did not have 1 piece of macaroni in it.

Date of incident 3 am 02/19/2018

Chunky chilli mac soup did not have 1 piece of macaroni in it.
A large refund I go shopping at the beginning of the month and only once a month, not only that I have to take a taxi there and back as I have no other transportation.

Dec o4 2019
Est4r dg
H6r
12047
1335
The notes say that my coplaint needs to be at least 350 characters so this line makes it over 4 hundred characters. I only had 301 with all the details I thought I needed.

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5:46 pm EST
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Campbell's chunky classic chicken noodle soup

Today at lunch time for 9th graders at legend high school in colorado my child texted me with, "why are there stems or something in my soup. This young man eats chunky noodle soup 5 days a week and he is an extremely picky eater. When I was emptying his thermos, there is usually broth, few noodles and some chicken at the bottom, and this time there was the root and stems from some plant.
This was enough to turn him against your soup. Just hope I can find something this child will eat otherwise i'll be paying the overpriced lunch prices, which on my fixed income is difficult.

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pobarjenkins
Minneapolis, US
Dec 12, 2017 7:36 pm EST
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If you have the can and receipt still, you could attempt to return it to the store of purchase for a replacement or refund. Seeing a root or stem sounds like a natural possibility in a food like this however.

If you find school lunches to be too expensive, consider applying for free or reduced lunches through the state.

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11:54 am EDT

Campbell's sponsorship

We can no longer purchase or support your product because of your support of the national football league (nfl); the owners and player association.

They have offended the american people by their stand on the national anthem. As such, they show no respect for the men and women in the armed services who have given them the right to sit in their comfort zones while men and women die for their freedom of speech.

Our sons and daughters, grandsons and granddaughters who have served and are currently serving are more important to us than your product.

Until you stand with our service men and women, show respect for our flag and our national anthem and stand against the nfl, we will not support your product.

Respectfully,
Proud parents and grand-parents of former and current service personnel

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11:04 pm EDT

Campbell's cream of crimini and shiitake mushroom soup

I was making myself a bowl of cream and mushroom soup and I sat down and had a few bites to find a plastic screw in my soup bowl. At first I thought it was a mushroom, because it was grey colour but then I realized it didn't look right. I removed it from my soup and it was definitely a plastic screw..
Now this is not what you want to find in your soup. I'm glad I didn't put this in my mouth and choke. Or say if I made this soup for a child and didn't realize..
This makes me super disappointed because i've been eating campbell's soup since I was little girl. Never in my life I have had this happen. Plus my husband and me bought a case of campbell's soup.. This makes me want to return it and not eat the soup anymore.
I am not sure if this is plastic screw that fell off your machinery but you guys need to double check your soup.

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2:29 pm EDT

Campbell's creamy thai chicken and rice soup

This is my absolutely favorite soup just purchased ten cans because it was finally on sale while eating it I found a short course black hair. Made me want to be sick of course I didn't finish eating it and and now considering bringing back the other ten cans I was thinking about exchanging it for a different soup but then thought if this can has it what makes me think other cans don't have it as well. Unfortunately won't eat another can again.

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1800 257 8443

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