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Camp Australia have just advised me the due to my kids being "excluded" due to a non payment of fees by one day I now have to submit to direct debit to allow my kids to attend before and after school care. These people are using public facilities to run their business and they have a de facto monopoly on child care in Victoria. You would think that hey would offer something a bit more flexible than forcing parents in to a fortnightly payment when the majority of people get paid monthly - how about a monthly direct debit. If you don't agree your kids are excluded - no ifs buts or maybes, when I started complaining they stopped my access to the parent portal so I couldn't do anything. I have complained directly to the education minister to see what action they can bring. Camp Australia is all about profits not about looking after kids.
This complaint has been resolved automatically due to user's inactivity.
Wine is good.
I appreciate your comment and agree with you to an extent.
Without knowing the full story I give you full credit for your argument/defense - and under normal circumstances I would shut my mouth and deal with the consequences as I teach my children to do so as well.
Having dealt with them for a few years now, this is a new "enforcement" on their part with no update to their terms of service with existing clients/customers. Having said that, my issue is not paying them, my issue is being forced to pay them in a way/manner that they dictate - and the tone and manner of which they conduct themselves when speaking with clients/customers.
Had I have agreed to unconditional direct debit from the start of my service with them, I wouldn't be here looking for an outlet to express my concern with their administrative services.
Normally, I am not one to take to these channels to express myself, however, not being able to speak to someone outside of call centre, or having an avenue to contact their administration directly or have any of my emails acknowledged... I thought a public forum such as this, where there are many other people who seem to express similar concerns, would be a channel, not only to get 'their' attention, but also to release some frustration.
My comment is only discourteous to you because it does not fall in line with your way of thinking. In other words, you don't like it because it does not agree with you.
The fact is, you accepted their terms when you accepted their service. You do not get to change them to meet your ideals. If you did not like their payment system or terms why would you bother using their service?
Respect and courtesy go both ways, and enforcing the policies you agreed to when you signed up is not in any way rude or discourteous. You refusing to abide by the contract you signed is. See the difference?
Agree. You do have s point. But that is the service they offer and what they are paid for. The least that could be done is treat clients/customers with respect and courtesy. Dissimilar to your comment.
And they are under no obligation to provide you with child care.
WOW... I have just experienced this as well.
It is ridiculous that they insist on having direct debit details to allow access to the parent portal...
This is PURE bullying and harassment. I am sorry but I am under NO obligation to provide you my personal banking details.
I am infuriated!
"These people are using public facilities to run their business and they have a de facto monopoly on child care in Victoria."
And yet it is their fault that you have not paid your bill?