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www.campaustralia.com.au
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4.9 84 Reviews

Camp Australia Complaints Summary

82 Resolved
2 Unresolved
Our verdict: With Camp Australia's exceptional service, your concerns are likely to be addressed quickly and effectively. However, stay informed about their service offerings and policies. Regularly review user feedback on various platforms to get a complete picture of their customer service. Prepare specific questions or concerns you might have before contacting support for a more streamlined experience.
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12:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Camp Australia bad business

Camp Australia have got to have one of the worst customer relations and billing policies I have ever come across! After leaving my kids in their pre-school care for several months I found their billing to be frequently incorrect. Several times I was overcharged for days that my kids did not attend. For this reason I refused to set up a direct debit.

Just before Christmas break they sent me an invoice for an incorrect amount and overcharged me by not deducting the childcare rebate from their invoice. I rang their billing department and asked them to sent me a correct invoice which they did, however they added a $20 dollar late fee to the bill for not paying it within the few days they allow you to pay a bill.

I paid the invoice but not the late fee! The following month I received another invoice but now with a $40 dollar late fee as they apparently charge a $20 dollar late fee for every month and accumulate even though the bill was paid for the services they provided.

I paid the invoice, but not the $40 dollar late fee which I can only describe as pure extortion! A few heated emails between me and their billing department followed but they insisted it needed to be paid. I stopped communications with them as I had already made up my mind I was going to withdraw my custom.

Yesterday I received a letter from them giving me a "Notice of Intention to Sue" ! ...wait for it, for $40 (their late fees which I had not paid) !

I rang Camp Australia this morning to question which planet they where from! The conversation was rather hostile on the phone, but the outcome was that they will waiver the 40 dollar late fee and will not be going forth with legal action against me!... too right, as their exuberant request for $20 late fees is not enforceable anyway!

The lady I spoke with asked if I would ever be using Camp Australia in the future, I told her I would not! I have made alternative arrangements. These people use aggressive billing policies, alienate the very people who fund their services and quite frankly don’t deserve to be in charge of children! My youngest daughter used to cry before she had to go to preschool care in the morning, insisting she didn’t want to go. She never liked it because she was the youngest there and had no-one to play with, and apparently was just left by herself each morning. Several mornings I dropped my kids there we had to wait for the camp Australia staff to arrive when they should have already been there!

I would love to see this company being replaced with an alternative in my kid’s school. icon_sad.gif

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Jessica Clarke
Perth, AU
Oct 17, 2013 11:09 pm EDT

Hocking Primary School- camp Australia
The camp Australia staff are not enthusiastic about their jobs by looking dull, uninterested and quiet frankly they look like they don't want to be there. I have seen their boxes of fruit that have been delivered Monday in the afternoon and continues to stay in the cardboard boxes all week, even in summer.
Also having my children attend Hocking, the camp Australia staff use the Hocking resources and disrespect the equipment, that should be for the children that attend Hocking and not to be use by a business that is for profit. when they have the money to purchase their own resources.

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M
10:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Camp Australia the customer service centre

I have rung the customer service line four times now in 6 business days. I have also sent an email via their website and still have not had a call back. I am enquiring after their ridiculous 7 day cancellation policy (which i have adhered too) yet been charged for. The first girl i spoke too would not listen and kept saying the same thing over and over. When I asked for a manager i was told "There is no Manager in the office yet" (it was 9.20am) and upon probing was told "they all come in at 10am". Then upon more questioning the story then changed to "There is a Manager here but they are in a meeting". I waited for a call back and it never happened so i rang back. They then put me onto a "senior agent" as again there were "No Managers available". This "Senior agent" was rude and arrogant and the Customer Service was non existant. When I asked for a Manager again i was told "there are non available". On this call i asked them to cancel my direct debit as i was not paying my bill until the manager called me back. I was promptly told my direct debit would be cancelled however if i did not pay by my due date i would incur late fees and the like. I explained as long as i receive a call back there should be no issue with my invoice. A day later and still no phone call. I ring back and again i am told the Custoemr Service Manager "was in his office but now he is not. I will get him to call you". Two days later i go on their website and log an enquiry that way to get a call back. Still nothing. I ring back the next day, to be told "The Manager is aware of your complaint and will call you back when he is able". We are now over a week later and i still have not heard anything from Camp Australia . When i mentioned this service to one of the carers at the centre i was told that she understood that they give out bad service at the call centre(head office). The issue with these before and after school care programes is we as parents have NO CHOICE but to use them as they are the oly one on offer at the school(we dont have the choice like daycare), so to pull my child out is not an option as I work full time. They can treat customers how ever they like and they answer to noone, clearly. It is just not good enough and the care jackson gets at the actual cnetre at his school is fantastic, the carers are amazing, yet the "customer service" line has alot to answer for and at the moment is not focused on the 'customer" or the "service"

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Jodi Price
, US
Jun 02, 2016 6:51 pm EDT

date of incident: 02/06/2016
client number: ?

An unauthorised transaction of $20 was debited from my account.

I have contacted customer service who were very rude and refused to credit the $20 back to my account and refused to allow me to speak with a manager or supervisor.

I am requesting the $20 is credited back to my account effective immediately.

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agent86
, AU
Mar 20, 2016 4:37 pm EDT

My family recently changed banks. One of the few direct debits we forgot to change over was Camp Australia. For any Camp Australia customers out there who change banks here's a warning...don't forget these guys. They have plenty of tricks up their sleeve to slug you for it.

Automated voicemail by robot. Yep, that's one of their forms of communication to 'attempt' to get in touch with you if your direct debit doesn't work. You'll receive a missed call which goes to your voicemail, with a computerised voice saying nothing but a phone number. Not to ring it or anything, not where / who the message is from, just a number. I got a couple of these, thinking they were some kind of spam or scam (kinda true actually) and eventually rang the phone number. Lo and behold, it was a Camp Australia number. How did I know ? Well, I got their voicemail.
Since then I've discovered that Camp Australia has charged a $20 fee per payment for each direct debit that failed. Would seem that the robot phone calls were an attempt to let us know there was a problem with the payments. Sneaky, huh !
The other thing that led to knowing there was a problem was going in to book my son in childcare last night...and finding that we couldn't because our 'access was restricted'.
Eventually we checked an old email account to find that Camp Australia had sent us some 'Statement' emails which in the subject line appear to be perfectly standard. Only when opening to read the content do you find a $20 charge per payment.
Today I spoke with customer service people at Camp Australia advising of our concern over receiving these $20 fees (not so much the value of them but the sneakiness). I requested than to be removed. Not within the authority of a customer service representative. And a customer can't speak to anyone else. Although I can send an email complaint. Wonder if I'll get a robot reply 😒.
These guys are exploiting their monopoly, and it's coming from the top. No concern from their management for their customers. I'm going to try and get them to overturn the $20 failed payment fees via email, out of principle. When they refuse to waive them, I'll close my account and withdraw my son from their care. I suspect it's the only way management like theirs will think about customers.

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Disappointed16
, US
Feb 02, 2016 5:05 pm EST

Am getting the same experience. Even the CEO can't follow through on his promises. Makes me very worried if they can't get their act together at the back-end, how they are dealing with our children from the front end. If I had another option, I would not be concerning myself with Camp Australia. Rude, incompetent, constant issues, no customer service. A radical shake-up needs to happen.

ComplaintsBoard
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7:30 am EST
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Camp Australia - bad staff

I have NEVER in my life been in a place so unjust! I was hired on for a part time position in a OSHC- Pert h WA - Before and After School Care. The the company is a JOKE, most the employees are incompetent, they yell and intimidate the children all the time! The Coordinator calls the "SLOWER" children, or children that have a vivid mind Idiots! She sits i...

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10:24 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Camp Australia - service and charges

I am very angry and unhappy that this company have take over the way after school and before care programs are run, in addition of being forced to go with this company from 2009 as my childrens school McKinnon Primary now use their admin service rather than their own as it was previously. This company increrased fees with supplying less services eg holiday...

Read full review of Camp Australia and 64 comments
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