I submitted a web order for a Canon G9 camera. I got exactly the same email others have to call them. I was told that the battery is not the same as is used by the Canon Rebel XT, which I have, (LIE #1) and that the battery charger is also different (LIE @2) and that the camera is packed with a 20-minute non-rechargeable battery (LIE #3). I know these are lies because I downloaded Canon's manual from their website, which includes all this information. They offered one package after another, each cheaper than the last, and (I admit) I accepted one, they gave me the total price which was a lot more than I had figured on. Why? "Well, insurance, of course, we must ship every package with insurance." From Brooklyn to Manhattan? It turns out that their free shipping (for over $100 orders) is nonsense since they charge 7% insurance on every order. USPS and UPS charge about 1.5% max for insurance.
I haven't gotten my shipment yet, but expect it in a day. These people so far are toxic. I should have gone to B&H, where you get an honest price and walk out with your material. I expect all the crap in the "package" is stuff I won't trust in the field, so will have to replace anyway. Live and learn.