Camera Addict /Garmin nuvi 660 gps / Pricing Policy
I called to get information about Garmin Nuvi 660 GSP and talked to Jerry(CSR) . I told him I would place the order online but he insisted that he would take the information over the phone without having me go through the hassle. The product was advertised for $471.00 and he convinced me that a battery upgrade was necessary and upgraded D/C adapter was needed the total came to $549.99. I had an account set up by Jerry which I could not access because the company did not send me a temporary password. I had a chance to enter my email address to receive a password. The system told me I had an invalid email address but I did receive my order confirmation under that address the previous day. I called back to verify my order status using their voice mail system which asked me for my order number and zip code. After entering in the information I got a voice mail response that this is not a valid order. I tried this 5 to 6 times with the same result. I called Camera Addict to ask about my order and tell them the problems I was having tracking my order. The CSR assured me that this would be corrected and he would send me a password. I did not get anything. I received an email with a tracking number but no invoice. I called back after 3 days because I did not receive an invoice. I talked to Gabe (CSR) which was very helpful and he immediately sent me the invoice information. The invoice listed each item but no price for the items. The Garmin item had the total of $549.99 listed on that line item. This is when it gets to be fun. I called Camera Addict back to get the cost of each item. The CSR was not able to give unit price because he said I bought a package. I told him I could not determine the correct charges of the merchandise. I pressed him and he would not give me the item pricing. I have looked at other web sites and I did not need the extras that were part of the package. I would not use Camera Addict because of their pricing tactics. The CSR told me if I refuse the shipment I would have to pay a restocking fee and would apply $447.49 to my credit card. I asked him the restocking fee again. He told me they charged 15% of invoice and $20.00 S/H. The CSR’s needs to be trained to help the customer instead of double talking. This is something which the company must instill with their employees. They do what they are taught. They must have been used car salesmen in the past.