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Camella Homesdelayed house turn-over

Review updated:

It begins as a dream and now turning into nightmare. Kuwento ko lang pinagdadaanan namin ngaun sa camella.

We were enticed by an agent si ate mel to buy a property from camella. Wala naman problema duon maayos naman si agent, nagrereply sa mga texts, maasikaso, maayos kausap in short.

After that we did contract signing the usual process and begin paying our monthly downpayment. We paid diligently on time without fail and applied for a loan as early as august 2017 ganun kami ka excited. Our account officer sorry pero magnaname drop nako so you can verify my story nabubully kasi yung iba na hindi daw totoo kuwento nila. So ituloy ko na our account officer ms. Mary rose citron called me sa cellphone september and october 2017 asking kung naayos na loan and I said it is on process na. The bank then called me and said they will only release the loan after atleast 30% completion of the project. I visited the site wala ako nakita damo lang so I reported it to the account oficer nagulat din siya at iproritize daw nila. True enough by november 30% completed na yung bahay, ang bilis diba? Come december 2017 our loan was released we then went to star mall to sign some documents. We started paying our loan january 2018.

That was the last time we heard from our account officer or anybody from camella homes. Wala na kami narinig sa kanila after paying them the whole amount worth almost 8 million pesos.

So eto na yung nightmare part ng story. We visited the site march 2018, no improvement, no workers on site. So natural nagulat kami, I went to starmall to ask about the situation sabi matatapos daw nila in 2-3 months. We patiently waited until june 2018 and returned to the site, lo and behold… no improvement tengga pa din sa 30%, I went to starmall again ang sabi matatapos dw in 2-3 months… I know right parang deja vu lang diba? So kinabahan na ako at nagbasa-basa about camella homes, I was overwhelmed sa dami ng complaints sa kanila! I am also not an isolated case na delayed turn-over madami kami! What I learned sa mga nabasa ko e dapat meron ako proof sa mga sinasabi nila hindi pwede na verbal lang kasi babaliktarin ka nila in the end.

Come september 2018, 9 months after paying them almost 8 million hard earned pesos which we will continue to pay sa bank hanggang sa 20 years nang buhay naming pamilya wala pa din improvement! Tinubuan na nang talahib yung loob ng bahay, nilumot na ang pader, kinalawang na din ang mga bakal. I went to starmall again, same story this time nga lang hindi na 2-3 months ang kuwento, 50% by end of september naman. To have evidence this time as if kailangan ko pa sa tagal ng delay ng turn-over na sobrang obvious naman na at this point diba? I emailed the account officer, ms. Mary rose citron and the engineer, mr. Viel rimando asking for an explation and timeline for construction and expected turn-over date. Hulaan nyo kung anu nangyari… no reply from both of them as in dead ma. I waited for a week after nun I emailed again and told them that i'm already contemplating to seek legal counsel if they will continue to ignore me. Ayun nagreply bigla si account officer na itatanong daw nya sa engineer kung bakit hindi ginagawa yung bahay namin this time pinasa concern ko kila mr. Viel rimando, mr. Honeyboy catalan, ms. Mary arcilyn eliseo. This was last week up to this day wala pa din ako nakukuha reply ni isa sa kanila so bukas pupunta nanaman uli ako sa starmall para magmakaawa sa kanila na tapusin na ang bahay namin na patuloy naming binabayaran sa bangko buwan buwan pero hindi pa namin natitirhan. Hindi man lang nila gawin kahit paunti unti meron lang kami makitang improvement kahit panu.

Pumunta uli ako sa site kanina nakakapanlumo wala pa din ni isang taong gumagawa ganun pa din mula nang iwan nila pagkatapos makuha bayad sa bangko. Kung gusto nyo nang abala at sakit sa ulo bili na sa camella.

Ca
Sep 27, 2018
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Comments

  • Ay
      Dec 04, 2018

    Ano po ginawa nyo after this? We're experiencing the same situation right now. We asked for tentative schedule for 50% completion para lang marelease yung loan namin sa banko, but sadly yung binigay na date is dapat yun na yung turn over ng bahay. Sobrang nakaka sama ng loob

    +1 Votes
  • Jc
      Jan 05, 2019

    @Ayabigail ano na po ang ngyare sa situation nyo po i have same scenario, i told them that i will cancel na lng kasi po inabot na ng more than 6months di pa nauumpisahan ang bahay and expired nren ung BDO acct ko na approve na sana as my financing bank, now I asked to cancel nlng and asked for refund but until now wla po cla reply sa email ko, nsa abroad po ako sobrang laking abala na ang ngyare s akin neto.

    JC

    0 Votes
  • Ap
      Feb 27, 2019

    hello @ayabigail! same situation here. Ano na po status ng sainyo?

    0 Votes
  • Sh
      Jul 30, 2019

    @ayabigail, JC and April love similar issue din po sa amin sa Camella Nueva Ecija Trails. Tapos na magbayad ng down payment and may bank approval na din po sa housing loan. Ang problema hindi pa daw makakapag-umpisa ang Camella ng construction. Yung loan approval namin ay valid until Jul31’19 with 6.88% int. Rate. Camella is saying pwede naman daw sa in-house Pero at 8% int. Rate! Camella ang may pagkukulang to fulfill their commitment na mag start ng construction after paying the DP pero kami ang mag sa-suffer na mag bayad ng mas mataas na interest. This is not the whole scenario though, madami pang sakit ng ulo ang binigay ng customer service/ accounts department nila. Saan pa po ba kayo nag send ng complaint? And paano mag request ng refund na lang?

    0 Votes
  • Bu
      Sep 02, 2019

    Hi same situation here at camella dos rios. Hangga ngayon hindi pa din itinatayo ang bahay. Napakatamad ng employees dyan. Hindi sumasagot sa emails. Ipinasa pasa kami sa ibat ibang tao. Pero hindi sumasagot sa email. Mabuti ka mam nasa Pilipinas ka at nappuntahan mo sila. Kami po ay nandito sa US. Kaya wala kaming alam na communication kundi ang email at messages. Sabi ng agent namin, hindi daw sila nagbibigay ng personal phone numbers. Eh paano naman namin masasabi sa kanila na may email kami.
    Sana makita ng management ng camella homes ang ginagawa ng mga employees nila. Tamad na sila kapag nakuha na nila ang pera mo

    0 Votes

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