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1.0 246 Reviews

Camel Complaints Summary

3 Resolved
243 Unresolved
Our verdict: If considering services from Camel with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Camel reviews & complaints 246

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Newest Camel reviews & complaints

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L
2:01 am EDT
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Camel camel double mint/purple

I love my morning cigarette alongside a nice warm cup of coffee.

To my dismay, my cigarette this morning was insanely disappointing. It didn't even have a purple ball to pop :( only mint.

I was very saddened by this.

These are indeed my favourite cigarettes of all time, so I'm sure you can understand how deep my disappointment is.

Not to mention that they are extremely expensive, which just deepens that disappointment.

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C
10:12 pm EDT

Camel camel crush

I usually smoke Camel Turkish Silvers. When they became unavailable at my usual store, I began smoking Camel Crush (regular non-menthols, the blue and black pack) I developed a taste for them somewhat regularly popping the menthol bead which is provided but I came to find, even as a semi-menthol smoker, the menthol beads were absent! Please make sure menthol is always available in your blue&black colored crush packs. I've become accustomed to occasionally wanting menthol because of them. Sincerely, a loyal Camel smoker. (Screw Marlboro.)

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J
8:59 am EDT
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Camel camel crush regular/menthol

The pack of cigarettes are so stale. When you feel the tobacco it doesn't seem to be old but once it's lit it will completely take your breath. This has happened the past 2 times I have bought for my mother. Very disappointed and would like to be compensated back somehow for the money that was wasted. Can send the old packs back to manufacture if needed. Will be looking for a response. Thank You.

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3:54 pm EDT
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Camel camel double cigarettes - purple and mint

I am a loyal customer to Camel cigarettes as they are the only cigarettes I smoke, and was rather shocked to find a defect cigarette in the pack as I have never seen this before. The paper surrounding the actual filter is defected and makes smoking this particular cigarette extremely difficult. I am very unhappy about this and hope the situation will be handled correctly with a suitable compensation service.
Your loyal customer,
Jamie

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T
7:16 pm EDT

Camel camel menthol cigs

I cut myself on a piece of glass sticking from the filter of a cigarette. Unbelievable, so I have attached pictures of the cigarette and also the piece of glass I removed. This could have been very serious! Why is there a piece of glass on a filter that goes in the mouth? and what are you going to do?

April 2, 2017.

This is a very serious issue and I would hope that glass is not used in the manufacturing of these cigarettes. I could have seriously hurt myself, shame on you, where is quality control?

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6:26 am EST

Camel camel double purple

I would like to lay a complaint. I ONLY smoke Camel Double Purple however I am very dissapointed with the fact that everytime I buy a box there are a few cigarettes that have no ball to click. These smokes are not the cheapest so I would expect to get what I pay for. Very dissapointed.

I would appreciate it if you would resolve this problem and check that there are no duds in the boxes.

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4:39 am EST

Camel camel activate purple mint price in south africa

On the 16th january 2017 I went into a supermarket to buy a packet of camel activate purple mint. The packaging had a price of r29.90 on it. But when the cashier scanned it the system showed the price to be r32.00. I asked the cashier to call me the manager to sort the price discrepency only to be told by the manager that theere is nothing they can do about it. I have to take it up with their head office.

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4:00 pm EST
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Camel camel 99's

My pack of camel 99's (Washington [protected]) has pocket lint or other items in the tobacco. As well as one cigarette being one giant stem. Disappointed. I am a lower class man and can barely afford my vice, camels. So when I have to meticulously clean every ciagarette, well, it's a bit of a chore to say the least. The fact that I have to clean a product after buying it is ridiculous. And not even getting to smoke one due to stems is worse. Please pay more attention g to your product, I love camels.

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6:51 pm EST
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Camel turkish royals

What happened? Did you guys change the recipe this year or something?! I've stood by this product for years and the last three packs I've bought have been flavorless and harsh! I don't get it...I really hope this is resolved somehow!
I really do t want to have to find a new company to go threw and it's frustrating that this is happening !
Sincerely,
Miss brick

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adreas korfiatis
, US
Jan 05, 2017 2:39 pm EST

also you dont have big size for joints even winstos has shame on you camel you are the best but you dont take care of all greece

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L
7:45 am EST

Camel camel crush menthol

Have purchased8 packs of camel crush menthol at various places in Waldorf Maryland for past several weeks and all have been stale! Frustrating when I spend so munch money and continue to get stale packs. WaWa and 7-Eleven on Berry Roads are selling H in code and they are so stale and smell so bad that I had to throw away. Tried another WaWa in White Plains Md and they are selling Packs with letter I in code - stale! I would like for Camel to reimburse me the $$$ I have dished out on stale cigarettes or send me FRESH cigarettes. Going to switch back to Newport or American Spirit for now.

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11:46 pm EST

Camel camel crush menthol

I've bought two different packs of Camel Crush Menthols and all of the cigarettes in both packs had the crush bead misplaced and while I would be smoking them the filter would begin to slip out. This is the first problem I e ever had with your product after 4 years of smoking them. I've been a loyal customer and would appreciate any feedback or compensation.

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2:22 pm EST
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Camel camel blue

The past 2 months I have bought cigarettes that is damaged. Each pack has at least half that are ripped at the end. I can't light it until removing half of the cigarette. I pay for a full pack, but I'm only getting half a pack that is actually rolled correctly. I've been smoking Camels for 18 years now and I may be switching to another brand if this continues. They cost too much to accept a damaged product repeatedly. I thought it may have been an isolated incidence, but after different stores and 2 months, I have gotten about 15-20 packs like this. I'll attach pics.

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5:49 pm EST
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Camel camel crush menthol

I buy two packs a day $20.10, and the last few times I've been buying them they are stale. I've been smoking this product for ten years and before this type it was the bold. I work my butt off to buy my smokes and after working long hours I like to kick back and enjoy my favorite brand, so I don't know what you guys or the store is doing but please address this issue. Please make good because if I get another stale pack I'm switching brands. My email is [protected]@gmail.com please contact me thank you very much.

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10:06 am EST

Camel 30g rolling tobacco

For the second time in a month I have bought a packet of tobacco and the consistency is that of pipe tobacco. Im in chamonix in France and quite unsure where I am able to complain regarding this.
Last time I sucked it up and smoked them but this time I'm pretty annoyed ! I enjoy smoking camel but have a very strong urge to change brands.
I would appreciate some form of feedback / replacement if that's possible as this cut of tobacco and moisture content is not normal for the packaging / type of tobacco

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10:04 pm EDT
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Camel camel black

I have been a very loyal customer to camel since i can remember so loyal that if a retailer store does not stock camel black brand i gonsomewhere else and never buy different brand, 2 packets that i bought now the filter is sunked in which make the cigarette very unpleasent to smoke and had to throw away both packets, im really dissapointed as cigarettes in south africa are not cheap anymore. Also had a few previous situations where the cigarettes has wholes in. Not happy, this stuff needs to be checked before packed. Changing my brand

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7:17 am EDT
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Camel faulty or fake

I bought a few packets of Camel Classic Soft Pack Cigarettes at my local garage where I always buy my cigarette's. The packaging looks if it was tampered with.
I buy 2 packets of camel Classic cigarette's every day and I am totally upset with this packet. See attached photos.

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Cynthia Autry
, US
Mar 06, 2023 4:59 pm EST

Are they counterfeit?

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Y
2:51 am EDT

Camel volume tobacco

Dear Camel,
I am a loyal consumer and never had any problems with your products, until now...
Recently you have decided to substitute your regular tubing tobacco with volume tobacco (at least in the Netherlands). Now I know you claim there is no difference except for the way it is cut. I and many of the people I know do taste the difference. It doesn't taste as good (it's considerably less sharp to the taste) and the cigarettes I make with it, burn a lot faster.
This means I smoke a lot more of it. Even though I know this must be great for the sailsnumbers, I implore you to return the 'normal' tobacco to the stores.
In case this does not happen, I and many others, will no longer use your products and will be forced to find a new brand of tobacco.

Sincerely,
Guus Tennekes

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5:55 am EDT

Camel Camel double mint and purple

Since Camel Purple came out I have been only smoking Camel Purple
I personally thought that its the best thing since sliced Bread Every month my Hubby and I would buy our self's two cartons for the month.

But lately we it came down that we get dud smoke more often for instance the last carton we Bought at Checkers in Bonearo Park some of the smokes only had one ball in the one smoke was half empty coming out of a new packet

we really love camel Purple and we get really upset if we do not get what we pay for

Thank you

Shavane Sutherland
Shavane.L.[protected]@gmail.com

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Liezel Wegner
, US
Jan 03, 2021 2:45 pm EST

Since Camel Purple came out I have been only smoking Camel Purple
Every month I would buy myself's four cartons for the month.

But lately I get packets where the ball is already pop. I Bought it at Makro in Wonderboom.

I really love camel Purple and I get really upset if I do not get what I pay for.

Thank You
Liezel

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4:37 pm EDT
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Camel camel wides

I purchased 2 packs of Camel Wides...watched as the cashier opened a carton and took the 2 packs out of the newly opened carton. When I opened the first pack I noticed something was wrong...there were only 18 cigarettes...I figured mistakes happen. so I thought nothing of this. When I opened the 2nd pack I see that this pack only had 16 cigarettes. Obviously this entire carton is defective and I feel cheated. Of course I can't return them to the convenience store as their policy is once the pack is open no exchanges. What a great experience for a long time customer such as myself.

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Asphalt cowboy
, US
Apr 30, 2018 8:20 am EDT
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Been smoking camel wide blue box before were called that but now they are just crap tbought i was tripping bad on your part reynolds if you dont get it together and quit trying to scam your customers we have no problem taking our money elsewhere... The only alternative for now i find is the original non filter pack but gosh they are more expensive than any others

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Machic
, US
Mar 27, 2018 7:58 pm EDT

Not happy with the change you made to the camel wides. They do not taste the same. Burn up way to fast and burn your throat. I have been smoking this brand since it came on the market. I guess it's time to quit.

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K
12:49 pm EST
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Camel account

I phoned customer service after not being able to retrieve my password for my on-line account. I ended up being told my account had been locked an cannot be reversed. Nobody was able give me answers as to why. Only that it could not be changed. That makes no sense to me. I'm 43 years old, of ample age and yet I'm being told I cannot get anymore coupons with no explanations. Camel is so HUGE that they don't care about loosing customers. I'm more mad that no one would give me answers or try an help. PLEASE SOMEBODY READ AND RESPOND TO THIS. THANK YOU [protected]@icloud.com

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IrishPrinz
IrishPrinz
, US
Feb 22, 2016 5:59 am EST

Wow, much prefer Marlboro Southern Cut or Camel Turkish Gold. No flavor, no pre-light aroma.

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