I purchased a sim card from Call in Europe prior to a trip to Italy. I inserted the sim card and was given instructions to call a number to set-up the voice mail prompt. After being disconnected several times, and having to call back, I was finally able to get the voice mail activated. In total, I incurred "16 minutes" of airtime, according to the invoice I received from them, which the minutes are grossly inflated.
The complaint is that I am being charged over $70 for these initial minutes to set-up the voice mail!! I followed the instructions that were sent to me, but the computer prompts put me in a loop, and caused me to disconnect several times. In addition, I was being charged for text messages that the recipients never received, and calls to people that were never made!!! Can you say, SCAM!!!
This was the biggest waste of money ever, and I WARN ALL POTENTIAL CUSTOMERS - DO NOT USE "CALL IN EUROPE"!!! The customer service rep could care less after I spoke with him - 'there is nothing I can do'. Well, yes, there is something you can do - remove the $70 in unnecessary charges!!! tack on the other questionable text messages and minutes, and the invoice was over $100!!! This is a huge scam, and I unfortunately am one of the people who got raked over the coals here.
AGAIN, SAFE YOURSELF THE AGGRAVATION AND DO NOT USE CALL IN EUROPE - WWW.CALLINEUROPE.COM.
Lesson learned - spend the extra few dollars and purchase or rent a world phone that your service local provider will support here in the states. After all is said and done, I am out over $150 for something that would have cost me maybe $35-$40 from my local provider!!! So much for trying to save money!!