Calibamboo review: Inferior Product and Awful Shipping 43

We spent over 10, 000.0 for the Cali Bamboo for one room. The salesman at Lowes didn't know anything about this product. After we paid an installer $2, 000.00 we realized we should have laid the cork underlay. We asked about that when we purchased it and they said it was over kill. Then, we had to pull up the flooring, and lay down the cork paying another installer $2, 000.00 the first one would not touch it again. Now, $14, 000.00 and change for one room, it is horrible, it scratches, is always dirty and hard to keep clean. Why don't we all get together and do a class action law suit.? thanks,

Is the class action lawsuit facebook page anything real or just a place for people that have had issues with Cali Bamboo to hope something might happen? There is nothing about the group that I could find other than the title and the listings and members.

Cali Bamboo stranded flooring is terrible. The first time we installed it the contractor didn't follow the spec and Calie said that was why it cupped like crazy. The contractor did it over at his expense, completely to spec, and it failed just as fast in exactly the same places. Cali hired an inspector to write a report saying is cupping due to sunlight. But it's cupping in places that have no sunlight expsoure, and is completely flat in the room that has the most sunlight. Cali has refused to answer most of my questions, and they consider themselves done with it. It was a big mistake to go with Cali. They are selling a defective product which will cup even if installed to spec. Something should be done about bad actors like Cali Bamboo.

I had ordered calibamboo natural in 3 3/4" for an upcoming project. I put 1/2 deposit down which I was told would hold the flooring as long as I needed it which I warned would be in a few months.
They lost 7 of the 14 boxes, and didn't have more. They convinced me that I could use the wider on the one level of the building which I compromised and used the 3 3/4 on the upper levels.
This is where I will caveat: they do not indicate the specifics on the box and if you open it, they will not accept it unpacked. In addition: they require the flooring to be unpacked and to breathe before the installation. Therefore, in my case, the contractor unpacked the wider planks and then the thinner. The last box was the wrong color and they cannot replace it because they lost the correct color. And they will not accept the unpackaged flooring even shrink wrapped. I am left with a pile of wood that cannot be used for this project. They suggested I resell it or donate it as if that is my skill. I have lost over $2000 and have a load of wood in my way and is useless to my project. It was, in their conversation, our fault for not knowing that our last boxes would be the wrong product rather than theirs for sending and not labeling the incorrect one.

Oh man! I went through Lowe's and ordered Cali Bamboo click lock flooring and had it installed by Lowe's subcontracted installer 1.5 years ago. A few months after the installation I had to have 5 planks replaced as they cracked. I decided to go ahead and order and have installed more of the flooring in our living room. I went through Lowe's again. Right before the new wood was to be installed, I noticed a 17 foot 1/3 " gap in the area that was previously installed. I showed this to the installer and and he freaked out and refused to install the new flooring in the living room. I spoke with Lowe's installation and told them the story. The tried to force the installer to install it but there was no way they were going to do it. So, I had to carry all of the boards to my garage, requiring 36 separate trips up and down our main stairs. Lowe's would not do this for me. I have spent the past 3 months trying to get something done about the gap in the original installation. Lowe's is no help whatsoever as they are trying to blame Cali Bamboo. Cali Bamboo is trying to blame the installer. They now say they have to have an inspector come out and take a look at the floor. I have a whole series of emails from them saying the problem is an "easy fix" and that we will not have to pay for it. I am so tired of their lies, lack of attention, slowness, and poor customer service. I have spent almost $9, 000 on the flooring thus far and am very dissatisfied, to say the least. I did my homework 1.5 years ago before choosing Lowe's and Cali Bamboo. Today, when I Googled Cali Bamboo a lot more negative information popped up. Today I contacted Lowe's corporate office and filed a complaint and am going to try to call Cali Bamboo corporate headquarters and speak to a CEO (if I can get so lucky). I am going to contact an attorney if nothing moves forward with this claim. My advice - DO NOT BUY CALI BAMBOO AND, WORSE YET, DO NOT PURCHASE IT FROM LOWE'S AND HAVE IT INSTALLED BY THEM.

3 months after I installed the Cali Eucalyptus flooring, click and lock, the floor shrunk 1" along the 20 foot wall. I followed Cali instructions and even let it acclimate for 3 weeks in the room and stacked per their instructions. This past summer it regained about 3/8 " expansion but still has a gap. Cali has contacted me thru Lowe's and said they will send me more boards to replace and hope it doesn't reshrink again. I am now checking to see if the width is bowing or warping.

I bought the Cali Bamboo from Lowe's in Indiana, it was the fossilized java antique wide click with the intention of floating the floor. The Lowe's flooring "expert" told me to use roofing tar paper for my vapor barrier. No#1 problem with the floor. Doing everything Cali recommends for installation after a month the floor started to get gaps ( of course Cali said were installation issues my fault not Cali's), and after about 3 months the gaps became close to 3/8 of an inch in places ! I went to Lowe's and they contacted Cali and the rep told the Lowe's flooring assistant manager that they would call in the next few days to schedule a Cali rep to come and inspect the floor . No phone call, so I called them and was told they don't send reps from their company but you need to hire your own and have them send Cali a report. I made a tool to tap the floor gaps closed, but they opened back up in about a month. I went around and around with Cali Bamboo and then they told me to send 5 boards back to them for inspection / evaluation . I took 5 boards up from my already installed floor and sent them to Cali. I contacted them after about 2 weeks because I hadn't heard from them. They said nothing was found wrong and was going to have to send the boards to China for inspection ( BS) that would take 2 months, so they are going to replace the order with the "new" design boards. I was told they don't pay anything for installation even though their product is the problem and that I'd have to take it up with Lowe's . I contact Lowe's and they tell me if I would have paid them to install they would come out and take it up and install, but seeing how I installed they were not responsible. I told them I had purchased the product being a "quality" product and that they should stand behind it or charge it to Cali. No luck there but they did refund my money because I told them I was tired of the lies from Cali. BTW this went on for 9 months! Some how Cali Bamboo is still in business!

I agree with all the complaints about the company Calibamboo. I purchased about 2, 000 sf of the Java strand woven bamboo click lock floors in 2013 and when we installed them they didn't click together. The company who touted their customer service, basically blamed my installer when it obviously wasn't the installers fault. Then the proceeded to avoid my phone calls and emails and refused to accept the responsibility that their product was defective. Luckily, I bought the flooring from Lowes who honored their warranty policy. If they didn't, I would have been out over 5k and would still have to get new floors. Instead, I purchased a different type of flooding from Lowes and I think the nightmare was actually a blessing in disguise. I love the floor I have now! I had such a horrible experience with Calibamboo that ill wouldn't want another person to go through that. That's why I'm taking time to write this review. Don't do it unless you have lots of time and money!

I have had my eucalyptus flooring from Cali Bamboo for less than a year. Any amount of liquid that seeps down into the cracks will swell the wood. I reported this problem to customer service and they blamed the humidity in my house and will not warrant their product. I live in a very dry climate. I asked if they would send someone to inspect and they will not. It seems like it would be important for them to come look at the damaged flooring instead asuming why it's happening. The floor swells when water is spilled on the floor even after it's immediately wiped up because it seeps into the cracks and there is no way to dry it there. So I have a brand new floor that I thought would last the lifetime of my house (50 year warranty). but it's turning to trash in less than a year. I would NEVER recommend this supposedly green product...how green is it when I have to tear out my floor and start over?

I did not have any of the issues that others have had. They did get here on time, no delivery issues. My only issues was the installers, which had nothing to do with Cali. I think they just were not really professional installers. I got the natural fossilized click lock flooring. Quite heavy, very solid. Tough as nails. One commentor made a mistake on the hardness rating - Cali's site says it's 5k+ - twice as hard as what I found at HD, Lowe's, Lumber Liquidators.

they will never warranty product, always some other issue installed incorrectly, environmental or improper care is always their answer they truly don't care

Calli is a disreputable company that uses a hard sell to suck you in and doesn't stand behind their products after the sale. LISTEN TO THE WARNINGS! I should have. This is a direct quote from their customer service rep: "If we had to honor all our customer complaints, we'd go out of business." ! My local supplier (Eco-Friendly Flooring, Madison, Wisconsin) said, "If any customer was that unhappy with my product and was willing to pay the shipping to return it, I'd give them a full refund. " And Yanchi from Build Direct - is so confident of their product they will give a full refund if returned in 30 days AND they'll pay the shipping. Wish I'd known how little confidence Calli has in their product before I gave them my money. My story: I really wanted a floating floor so I could use a 6mm cork acoustic layer under. I also wanted a solid hardwood and liked the look and feel of strand-woven bamboo. My local supplier, Eco-Friendly Flooring, is trustworthy & has years of rave reviews from local residential & business customers. But she was out of their solid, click-lock, floating floors & I was just so stuck on the idea. So I bought Calli's - letting myself be sucked in by their hard sell. The stuff comes and is basically standard, tongue&groove boards - slightly thicker, but in no way "engineered to be floating floors." The boards have the slight warping typical of hardwoods. So when glued together, there'd be significant cracks. That's when I got into a back & forth with the service rep who said "all sales are final" and "If we had to honor all our customer complaints, we'd go out of business." My contractor called in a friend of his, a flooring expert with more experience using bamboo, who said he'd go ahead with the glued floating floor. So I did it. It looked great at first - despite many cracks due to the warping, but no more than one would get with any nailed down hardwood floor (where such cracks are the norm). The problem is that the installation didn't hold up. The glue bonds simply could not hold. The warping in the boards made a good glue bond along the length and ends of each impossible to achieve. Some boards rock from side-to-side as if they were floating in an ocean of molasses. Others have ends that press down. The whole thing is a royal mess. Maybe these boards can be floated in small spaces over a super subfloor with no underlayment, but they CAN NOT be used as Calli sold them to me to be used. Calli even sold me the underlayment - and certainly knew the area of floor I was covering, AND I talked to them at length about all that plus our climate issues (very dry winters & humid summers). "They are made for that kind of installation" "I have the exact same thing in my condo" "Our bamboo have been used in your region many times" and on and on went their sell. So they knew exactly what they were selling me. DON"T LET YOURSELF BE SUCKED IN. Go with a supplier that takes returns. That is a supplier that trusts their product. Calli has no faith in their stuff so why should you?