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Cafago / PractiveOne
Cafago / PractiveOne Customer Service Phone, Email, Contacts

Cafago / PractiveOne
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1.0 7 Reviews

Cafago / PractiveOne Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Cafago / PractiveOne at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Cafago / PractiveOne reviews & complaints 7

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Newest Cafago / PractiveOne reviews & complaints

ComplaintsBoard
C
2:50 pm EDT

Cafago / PractiveOne Product and services

Good day,

I purchased a Global Version UMIDIGI X Smartphone for European Countries color black with order nº FAA21J01X3957-2LT864 on the 1st of October of 2021.

This year since the month of May upto now I have had a lot of issues. In the beginning as I tried to use the internet or even making phone calls, it was randomly rebooting by itself. As time went on it was becoming virtually impossible to charge. Now it has an error message stating that it is overheating.

Another issue is that when I input the card cellphone code it switchs off without placing all the number codes. This is really frustrating, since this smartphone has only 10 months. Youtube link to see the video is https://www.youtube.com/watch?v=L-jCtm4Prj8 .

I would like it repaired as soon. as possible for free, since it is in warranty. For this I need the address to send it. You can contact me using my email address or by phoning me .

At the same time I would like to inform, that I have sent emails concerning this matter, where your services inform me in a ridiculous manner, that is, to keep the item due to the long time, high cost of the return handling and a partial refund of 8 euros as compensation.

The item has only 10 months and as mentioned above , it is in the warranty period (12 months manufactures warranty). It is your duty to take some responsability and solve this situation.

With no more further information, I thank-you for your time.

Kind regards,

Carlos Simões

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R
9:11 am EDT

Cafago / PractiveOne Digital thermometer

Order number: FAA20H21M5344-V6C65P
Arrived broken.
They are requiring seller payment for return shipment to CHINA. Their guarantee on their website is not backed up and is pasted below.
2.Are products guaranteed / Is there a warranty?

Yes, everything you buy from cafago.com has a guarantee of quality and exactly corresponds to the description on the website.

We rigorously audit factories that supply cafago.com, and we offer you even better reinsurance of consistently high quality thanks to our in-house QC team. We carefully check the contents of all orders before shipping them to our customers. You can be sure about ordering cafago.com as much as any Western trader.

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12:38 am EDT

Cafago / PractiveOne mx10 smart android 7.1.2 tv box - non delivery

Hi,

We made an order no FAN18G13K2220-YLRRQL, made on 13.07.2018

tracking no : RX739505879CN

While order placing it was mentioned as 7 - 10 days., whereas tracking shows last update on 20.07.18 as shipped, but no further information.

But being a CAFAGO a reputed service provider, we expect committed delivery within stipulated time.

Whereas its been more than 15 days, and still we the customer left in grey.

We do not expect such a huge delay and commitment failure.

I kindly request you to deliver the courier on or before 30.07.2018 or else cancel the order and refund the amount.

Hope we made a huge mistake selecting Cafago.

Regards,
Sanjay

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Update by sanjay.raja
Jul 29, 2018 12:40 am EDT

Committment failure and non delivery of
MX10 Smart Android 7.1.2 TV Box
Order no : FAN18G13K2220-YLRRQL

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Is Cafago / PractiveOne legit?

Our verdict: Cafago / PractiveOne's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Cafago / PractiveOne's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Cafago / PractiveOne earns 64% level of Trustworthiness

Good Credibility Notice: Cafago / PractiveOne rated around 64% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Cafago / PractiveOne. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Cafago / PractiveOne's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Cafago.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cafago.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Cafago / PractiveOne have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Cafago / PractiveOne and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Cafago / PractiveOne protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
ComplaintsBoard
V
10:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cafago / PractiveOne shipment not yet dispatched

Hello,
My order number FCN17K02E4536-ZY6TID was on priority shipping.
My invoice Receipt No: [protected]

My order is still showing on hold when I have paid extra 40€ for priority shipment. I sent several emails asking to cancel my order and process my refund. Or refund my priority shipment charges and dispatch the shipment.
The order was placed on 2017-11-02 and it has already been 18days since it is showing on hold.
I tried sending a mail to [protected]@cafago.com but delivery failure and no reply.

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6:07 am EDT

Cafago / PractiveOne they lost my package

I ordered VB601 Baby Monitor 2.0in LCD Wireless with 8IR LED Two-way Talk Monitor VOX Mode. Several minutes later I got a confirmation email with a tracking info which was false.
So it's easy to guess what happened next. I never received my order.
Thank god their customer service often replies, but they are absolutely useless and helpless. Well, no wonder.
If they don't know where my item is, then how do I know it?
It's irritating.

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G
Giuseppe Pancari
, US
Sep 09, 2018 11:45 pm EDT

Order No.: FBN18H23K4342-IG3BXV paied but never shipped (it shows "on hold" in orders menu
They don't answer to mail neither site ticket
cafago.com

ComplaintsBoard
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12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cafago / PractiveOne product problem and servicing problem I am her that...

Hello
My name is Nisam and i inform my product (ANDROID TV BOX ) is received but the product not working and the product side is broken or damaging .the product logo (ANDROID) not change and the logo is stuck and not changing. please respond my messages. please the problem with solution give to me.
OR
Please refund my money very fastly.
Ok, tank you

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T
6:47 am EDT

Cafago / PractiveOne my package never arrived

Well, there's nothing positive to say. I ordered Papaler P102 Creative Selfie Stick. I got a confirmation email with shipping information. I thought wow, so fast, well done. They even provided me a tracking number. I was nicely surprised. Only this tracking number was not working. And I never received my order. Their customer service says the different things and claims that my item had been delivered. Ok, where is it? They don't know. How do I know then?
Dealing with them is so stressful. I hope one day I will talk to an adequate person from their CS and he/she will resolve my issue. Till then I'll keep chasing them and ask to resend, to replace or to refund.

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vinod nisha
Thiruvananthapuram, IN
Feb 03, 2020 2:56 pm EST

Please deliver do fast
FBN20A27F3732-141P0D

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Contact Cafago / PractiveOne customer service

Phone numbers

+1 (855) 387-2480 +86 755 895 342 618 009 More phone numbers

Website

www.cafago.com

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