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Customer service
On 4-3-09 I took my father cadillac to napleton's for service, and was extremely unhappy with the level of customer service. My father who has been a loyal gm cadillac owned had purchased the vehicle cash from this dealership in 2001. It was his gift upon retirement. Shortly after purchasing the vehicle he experienced problems, but being a loyal customer...
Read full review of Cadillac and 11 commentsService
Service Department at Claude Nolan are Clueless. Put 1oo miles on my car in two days after replacing crank sensors still trying to find out why it stoped running. Went to Good year...problem cracked wire shorting out system. Goodyear found problem by moving the wires connected to crank sensors while running. May not have needed new sensors after all which cost me $400. Claude Nolan was not willing to do anything to resolve there mistake.. 5500 with no more problems...Thanks Goodyear...
The complaint has been investigated and resolved to the customer’s satisfaction.
fuel line recall
On 10/20/07 I was notified by Cadillac that my fuel line was possibly defective and to take it to my nearest dealer and have it repaired at NO CHARGE 'I was told by the dealer that by repairing the fuel line it might possibly deamage the fuel pump abd i would have to pay for the replacement of a new fuel pump if necessary. I contacted Cadillac and they basically told me the same thing. What a rip off, i didn't create this problem and don't feel it is my problem since cadillac was the one that put in a defective, dangerous fuel line. I guess it's time to buy a Honda ! Greg
I have a 2010 Cadillac escalade the xm receiver module is bad after doing research I have found 1900 people that own a 2010 Cadillac escalade that have the same problem with a bad xm receiver module and when I took mine to dealership I was told 1000 dollars to fix it. Clearly its faulty. I think with 1900 other people we have enough for a lawsuit
I called to schedule an oil change for my Cadillac XT6 a month ago. Today, October 27, 2022 was the first date they had available. I come in at 8:30am. They take 3.5 hours to change the oil and they couldn’t even wash the car. They’re pathetic.
My 2017 Cadillac ATS has been at the dealership since 6/5/19
Fault codes 700 & 711. Three delays so far, continually waiting on parts.
VIN 1G6AA5RX9H0111529
Dealer; Baker Cadillac, Charleston, SC 29403
Can you assist in expediting repair?
Thank you.
Michael E. Macy
[protected]
Overview of Cadillac complaint handling
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Cadillac contacts
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Cadillac phone numbers+1 (905) 644-4112+1 (905) 644-4112Click up if you have successfully reached Cadillac by calling +1 (905) 644-4112 phone number 0 0 users reported that they have successfully reached Cadillac by calling +1 (905) 644-4112 phone number Click up if you have UNsuccessfully reached Cadillac by calling +1 (905) 644-4112 phone number 0 0 users reported that they have UNsuccessfully reached Cadillac by calling +1 (905) 644-4112 phone number+1 (800) 263-3777+1 (800) 263-3777Click up if you have successfully reached Cadillac by calling +1 (800) 263-3777 phone number 0 0 users reported that they have successfully reached Cadillac by calling +1 (800) 263-3777 phone number Click up if you have UNsuccessfully reached Cadillac by calling +1 (800) 263-3777 phone number 0 0 users reported that they have UNsuccessfully reached Cadillac by calling +1 (800) 263-3777 phone number
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Cadillac addressP. O. Box 33169, Detroit, Michigan, 48232-5169, United States
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In 2013 I purchased a 2007 Cadillac CTS (57000 miles). Very disappointed. Literally as soon as we drove it off the lot the water pump went out and it has just been downhill since. It had to be towed right back to the dealership. That should have been an immediate red flag. We didn't get the vehicle back for almost two weeks. Then there was was the issue with the rpm needle fluttering. I was told by the dealership, after they had the car for two days, that nothing is wrong and it still does this. Currently the pps module (airbag sensor) is out. It was a recall in December of 2010. The recall was repaired in July 2011. I was told by GM that they wouldn't repair it again because it had been repaired once under the recall. This vehicle has 85900 miles and is a 2007! If this is something that can go out twice in 4 years I find that to be a crappy made part! I bought Ford for years and never had any issues. I bought a Chrysler and never had any issues. I buy a Cadillac and it's been nothing but problems. Oh and don't drive with the windows down because the rear airbag compartment comes loose and hang down from the wind. I find this car to be junk and their customer service to be less than excited to help you and will never buy GM again!