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Hi. I would like to see if anyone else have had been harassed by the head of security at Cache Creek. His name is Mathew K. He's been bulling many others and last night (5/25/2011) He tried to intimidate me as I was getting on the bus to go home at 4 am.
The incident last nighttook place right in front of the bus and it is related to another one three months ago chose to overstay and not take the scheduled bus at 5 pm. So I went inside Cache Club to ask if there are any other buses running that I catch to go back to the Bay Area. All of a sudden, he (Mathew) pointed at me and hollered. Then he was like, I am going to ban you, blah blah blah. I tried to explain to him but he continuously interrupted me and was very rude. After checking ID and all those, I thought he was satisfied showing off power. Yeah, then he tried call the taxi for me to get back to San Jose (so that I can get banned for life) but that's not what I was asking. I was merely asking for the bus schedule! I didn't argue but he just didn't listen. I kept telling him that everything is fine and that I had made prior arrangement by paying extra for the 4 am bus. I just want to know about other buses' schedule. Finally, I thought all things squared away, after I gave him the number of the bus operator to confirm that I have a ride back to SJ at 4 am. But that wasn't the end b/c a lot more has happened since. Every single he sees me, he had a look of disdain.
So last night as I was getting on the bus, I turned around and saw him inside Cache Creek. Just b/c I did that, he went after me. He thought I gave him a dirty look or something but I was just looking around for the host of the bus I was getting on. He told another security who knew me well to go after me and check my ID. That security was polite and I could tell he was uncomfortable when I asked me for my ID. Then Mathew came out and that's when we went at it for 15 minutes. My question for him was, why are you ID'ing me again? His answer was, I just want to check and make sure you were the one that missed the bus 3 months ago and that you are ok. What a ### b/c he has seen me there two, three times a week all these times. He was like, get on the bus now or I'll arrest you. What gives?
I am a regular player at Cache Creek since 1999, having contributed 6 figure to CC since. I am very well known with many table dealers, floor sups, custodians, cage cashiers, etc...b/c I am a big tipper. I have done nothing but lost my money and helped make CC the casino it is today. I have no criminal record, nothing and this asinine night shift security head has been harassing me. He's got it personal now.
If anyone has similar problem with him, contact me. I am planning on seeing Randy Takemoto, the general manger there in early June. Something needs to be changed b/c I have seen him done this to many others and they are all intimidated. I guess most people lost their money and just don't want anymore trouble but this guy needs to be known of his abusive power, rude attitude, short temper. Security's job is not to be rude and abusive, but to keep the place safe for the public - first and foremost. Yes, they can put away unruly people and those people who are trouble makers. I have done nothing but good for Cache Creek and he's been after me. He's the bald-head security head in suit walking with a walkie talkie sometimes. Just an absolute turd and people like that do not belong to a place to Cache Creek. He is there b/c tens of thousands of us who lost money and made Cache Creek grow. All my twelve years going to Cache Creek, Reno, Vegas, AC, Biloxi, all over, I have never ever had a problem with any security issue. This ### has been by far the worst bully.
Update: (Original poster here)
So I came back to Cache Creek last Saturday (7/2.) It had been a while since the last security incident on May 25th. Well, a lot of slot techs were surprised to not have seen me. So one of them asked me where I've been. I said to her, that I was harassed a month ago went briefly went into some details of what happened. Somehow she misunderstood me and thought I was on the banned list. So she contacted security and they were chasing me around lol. Fifteen minutes, I spent time with them after being ID'ed. I asked to speak to the security shift supervisor and two of them came out (Don't recall their names.) They were more respectful this time (only after I mentioned that I will proceed with talking to their boss. The point is who the f**k wants to come to a casino to blow money and get ID'ed in front of many people? A lot of those patrons know me. So it's like they have this strange look on their face, "what's happening to him? Did he steal something?"
See what you have caused me Matthew? I know you've read this and prob. will read it again. Karma will get you. Get the f**k away from me the next time you see and don't you ever f**k'ing spew your arrogant and cocky filth on me again.
And let me tell you. One of these days, I am going all the way see Michael Finney on ABC's 7 On Your Side. He would love to hear about casino complaints. Who wouldn't? Cache Creek, your best days are over. The more people find out about the abuses you've continued to harbor, the more your reputation is going down. You're lucky to have this many indifferent customers b/c you're the closest to the Bay Area.
The complaint has been investigated and resolved to the customer’s satisfaction.
For the last two months I have not been able to connect to my account on the internet.
I have phoned support and the casino and still no help.I don't feel like going to the casino until
I can see what is going on in my account.I would like some one to give me advise.
I visited the Cache Creek Casino Resort located at 14455 Highway 16, Brooks, California 95606 on Thursday evening on August 20, 2009 around 10:00 pm. I brought with me a Cache Creek Casino chip of $25 that I had forgotten and left in my drawer for perhaps 4 or 5 years. To my surprise, the cashier personnel at the casino said the $25 chip was no longer valid. I spoke with both "Alice" and "Ebony" the managers at the cashier and neither was able to provide a reasonable explanation on how they can simply invalidate a casino chip that still have the name "Cache Creek" imprinted on it. I have given the casino $25 US dollar in exchange for this chip and expect to be tender the same amount upon presenting this chip.
When I requested to speak to the Casino Management for further explanation, the head of security was called upon instead. I calmly and logically explain to him the situation of how they can simply invalidate a casino chip without proper disclosure. His only explanation was "That's how casinos run." The head of security then became impatient and accused me of being intoxicated. I became very upset but did not want any altercation so I simply walked away.
Update (Original poster)
Last year around November 2012, I called the office of Mark Longshore (Security Director.) A call was returned to me by Mr. Longshore's assistant. I no longer remember his name. This is the same person that has handled the harassment case. I wanted to know what happened, how come I was never contacted about the result of the case. He told me Matthew was disciplined for 3 months for the incident. But as the conversation went on, he became more aggressive n continued to interrupt me. All I wanted to know was how come I was never contacted and briefed up on the result of the investigation. Then towards the end he said (and I quote), "Mr. Nguyen. If you continue to bring this case up, I will 86 you." That was near the end of the conversion.
Well I have forgotten about it all this time. The next time I see Randy Takemoto, I will bring this up and see how tough you are ###. Being unprofessional to a Ruby member who has donated tens of thousands this year alone is not good business. Bad karma will get you. Graton Rancheria will get you.
I have worked at cache creek for quite some time and i know exactly what you're talking about, the majority of security guards(if you can call them that) who work at cache creek are high school drop outs or who have gone nowhere after high school and they have been at cache creek for quite a long time so they are on a high power trip and they do believe the job they perform is important. even employees are harassed and bullied by CCCR security.
i did have the same experience . I was at CC 2 weeks ago and this guy( Mathew K ) was just staring at me with no reason. He told me he can ban me from this place if he wants to i asked him, " what did i do, i didn't do anything wrong" he said he can ban me because he feels like it. What a coward. I am glad to see someone is speaking up. Thank you .
This gentleman has since been offered the opportunity to cash in his outdated chip with the apologies of Cache Creek Casino Resort.