Menu
Optimum Customer Service Phone, Email, Contacts

Optimum
reviews & complaints

www.optimum.net
www.optimum.net

Learn how the rating is calculated

1.2 1015 Reviews

Optimum Complaints Summary

39 Resolved
973 Unresolved
Our verdict: If considering services from Optimum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Optimum has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Optimum. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Optimum reviews & complaints 1015

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
2 reviews
1
1 review
Sort by:

Newest Optimum reviews & complaints

ComplaintsBoard
K
11:25 am EST

Optimum reduced service increase prices

It was bad enough when they moved ESPN Classic to a charge just as the basketball world championships were on but now to transfer GSN to a premium is the final straw. They keep raising prices and reducing service.

I bill $ 300, 00 plus every month and this is getting ridiculous.

When we lost service because of the problems with Channel 5 and were unable to view much of the baseball playoffs, once again no action on Cablevisions part.

When I talk to them all I get is what a great job they are doing and how they add features at no charge therefore they can reduce services accordingly.

Time to look to Fios.

Read full review of Optimum and 4 comments
Hide full review
4 comments
Add a comment
D
D
Dolan steals from old ladies
, US
Feb 08, 2011 7:52 pm EST

Please write a complaint and send to both addresses below. It's more effective if they see it in writing. I just sent mine and I have 6 others writing in their complaints as well.
Cablevision Complaints
6 Corporate Drive
Melville NY 11747

AND

Cablevision Systems Corp.
1111 Stewart Avenue
Bethpage, NY 11714

A
A
Azule
, US
Feb 08, 2011 7:12 pm EST

Have you ever heard the Sesame Street song...one of these is not like the others...well of all the channels in this Sports Pak, GSN is the only non-sport channel. Why would Cablevision move it? It makes no sense. I trying to look into FIOS, but at this time its not available in my area. I would opt for DirectTV, but my building won't allow fixtures. I'm stuck for now, but if these service cuts and moves continue I'll soon rid myself of Cablevision. I'll return to Verizon for internet and telephone and watch TV on my PC.

D
D
Dolan steals from old ladies
, US
Feb 07, 2011 9:13 pm EST

Pay up old lady - that's basically what they told my mom. Cablevision is out of touch with their viewers. The majority of viewers watching this network are elderly and on fixed income. GSN does not belong as a premium channel and certainly does not belong as part of a sports package. Family Basic is now less channels same price.

K
K
Kelly Mullarney
Bayonne, US
Feb 02, 2011 5:03 am EST

I am very upset that my cable bill keeps increasing and I am watching stations that were part of the package disappear. How can Cablevision get away with this? When I called and complained that I feel I should not have to order and pay for a station GSN that I already had as part of a package, and when I complained that Cablevision keeps dropping stations that were part of a package, I was told that I was notified of this on my bill. OK Cablevision, Why didn't you replace GSN with something else? Why am I now looking at a blue screen with your telephone number on it telling me I can subscribe, and (pay) for something I was, and I am still paying for. I don't want a sports package. If your going to remove a station that was part of a package deal you offered me when I subscribed to Cablevision, then lower my bill because you took something away that was part of the deal. It's time for all the unhappy Cablevision customers to look into other carriers all at once, and drop Cablevision as we've been cheated enough.

ComplaintsBoard
D
10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum fox 5

I WOKE UP THIS MORNING AND FOX 5 WAS NOT ON, I ENJOY FOX IN THE MORNING BUT
OPTIMUM DROPPED IT, ITS BAD ENOUGH THAT SERVICE SUCKS, AND THEY MAKE YOU PAY FOR EVERY
LITTLE THING, I AM GOING TO DROP OPTIMUM TODAY AND WATCH FOX 5 FOR FREE AN REGULAR TV.
IF I WANT TO SEE A MOVIE I WILL RENT ONE OR BORROW ONE FROM FAMILY OR FRIENDS, THIERS PLENTY OF THEM, SO ALL IN ALL I'M GOING TO SAVE A HECK OF ALOT OF MONEY.
MIKE, PATCHOGUE

Read full review of Optimum
Hide full review
ComplaintsBoard
F
9:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum pooooor service

It took 3 weeks and 7 service calls to actually get Optimum Online Cablevision out to my house for installation of internet and TV Service, when they finally did show up they showed up on the wrong day and I had to send my Father there, just so that he could drill a hole in my wall before realizing that he had to go to my basement to ground it and then he wasnt able to do that. Customer service is HORRIFIC...The Tech, barely speak English and are so unprofessional its not even funny. The worst experience EVER. This is exaclty why VERIZON can charge so much, because never had any problems with them.

OPTIMUM ONLINE/CABLEVISION NY SUCKS.

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum the worst customer service in the universe

I have tried and tried to disconnect the phone service of my package and for months. Three different times after being on hold for 20+ minutes at a time and 3-4 attempts each time, I got an individual who would try to convince me to keep the service and then finally said they would disconnect it. Then the next month my bill would still include phone service. It is October and I have been trying since May. I stopped paying the bill for 2 months and then finally talked to a very pleasant sounding woman named Tima at ext #2257 in August who said she wanted to help me but my account needs to be current. She said if I paid that day she could credit my account back to May for the phone portion. So I did and she didn't. Two weeks ago I stormed into a local office who claimed they couldn't help me but then after I walked out they wiped out all the notes from my account. So now when I call CS, there is no history of me ever trying to disconnect or ever talking to Tima, etc. I could scream and feel like I need a lawyer to deal with these people.

Read full review of Optimum and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
A
A
Andy
,
Nov 07, 2008 4:00 pm EST

we have the triple package deal, tv internet and phone.
everytime we get a call to the house the internet disconnects, why? and how can we fix this problem, its been happening for a while now. thanks. an email response would be highly recommended

Y
Y
Yary
780 east 163 street, US
May 22, 2014 7:28 pm EDT

5/21/2014
I had Optimun services for a few years now and yesterday i called to down grade. I spoke to someone name shade and she was teh worse. no costumer services skills, seems to hate her job and very unfriendly. I ended my services with optimum becuase they do noy value their customer and they prices are ridiculous. I kept the internet services and come home today to find out that the internet was not working becuase this customer services person cut it off as well. overall i not recomemded Optimum to no one.

A
A
AustinNJNY
New York, US
Oct 27, 2010 2:49 am EDT

DO NOT GET Optimum Online!
Just got off the phone with Optimum and they have the rudest customer service I’ve come across in a very long time. First, their internet doesn’t work on my wireless modem (Boost doesn’t get close to the promised speed!). Now 3 weeks to do a number change which they told me would take a week at best. Non of their services has lived up to expectation and my patience is running out!

T
T
Theresa Engel
,
Nov 22, 2008 7:28 pm EST

I do not have phone service but i have tv and internet?why

E
E
ed
,
Nov 07, 2008 6:14 pm EST

Call them and they will send someone to check or replace your modem.

ComplaintsBoard
N
12:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum deliquent account status

Account #-1=[protected]
Ref#[protected]

I received a letter yesterday from the Collection Agency noted above stating this account was in "seriously overdue". This is do to the incompetence of CMA Cablevision. I was contacted in late May via voice mail that my statement had been returned and they needed an accurate mailing address. My address was the same however the accounting department sent my statement to China, Texas rather than Beaumont, Texas. When I spoke to the CSR I questioned her what was the amount owed on the account and she stated there was actually a refund to be issued. The statement nor refund was received however this was not unusual for refund status.

A statement was received from CMA on June 29th requesting 22.77. I contacted a CSR rep the next morning due do the discrepancies reported by them and she stated the CSR in May made a mistake, she was looking at a previous account (that refund took 3 phone calls and 4 months to receive). I told her I would be remitting the payment on July 8th which I am prepared to do...this is the error on their part not mine therefore I should not be penalized for their accounting errors. My records should reflect I pay on time and this is a discredit to me as a consumer. I will report them to the Consumer Division of the State of Texas as well.

Thank youl

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
12:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum poor customer service, poor conflict resolution

We experienced a problem with Optimum when we were misinformed by an Optimum Representative in regards to billing and payments. We were under the impression that we had an additional 2 days to make our payment of 160. (We asked for a 2 day extension) 2 days later when we called to make our payment the automated system reflected that payment was owed in the amount of 320.

We called to speak with a representative to find out what the problem was. It turns out that within the 2 days another bill had generated. The representative explained that it is not Optimum's policy to grant and extension and that first rep may not have had enough training.

At this point it wasn't feesible for us to pay the 320 we only had enough to pay the 160. We have 3 children and alot of other monthly expenses it seems like we can barely make ends meet.

We ask to speak to a supervisor so that we can try to pay the 160 and avoid having our services interupted. We were told by the supervisor that there was nothing that she could do because everything is done by the computer and there is no way they can override it. After about a half hour of my complaining about how I feel as though they are def 100% liable for any information or misinformation given by one of their employees. The supervisor speaks with her manager who tells her that Optimum will pulll the phone record and try to resolve the issue at hand. She informs me that this proceedure should take about 4-5 business days. I felt relieved because I thought that things were looking promissing. Once they pull the phone call they can see that everything is just as we said and we can go ahead pay the 160. go on wiht our service and be find. NO. :(

4-5 days come and go, still no word from Optimum. Around or about the 10th business day we contact them (at this point service had been interupted) The rep that we speak to that day has told us that they still have not pulled the record and need a little more time maybe another 4-5 business days.

From this point we get lots of calls from Optimum. LOL none of which relate to the issue at hand they want payment in the amount of 346.54, not even the 320. that they said was due when we called to make the payment for 160. Imagine how upset this made me knowing that we have been customers for about 2 yrs never missed a payment and they show such a lack of respect, they made no effort to resolve the issue what so ever because they knew that they would be responsible had they pulled that phone call.

I didn't care if it took them 3 yrs to pull the phone call they weren't getting my 320 with out informing me that they pulled that call. It's just a matter of principle. My fiance on the other hand was going through withdrawal from not seeing any ESPN. So he finally calls in to pay the 320 and get it over with. Easy right? NO

They inform us that in order to get the service restored that we would need to pay 550 in order to have our service restored. Mind you we were only interupted for 2 wks. It turns out that they sent someone out to turn disconnect the service from the poll. Why they would do something like that when there were notes in the account that it was on hold waiting for an issue to be resolved is beyond me. I could even understand them sending someone out if it had been a full month without service. It is amazing how a payment of 160 went to a paymetn of 550 within 2 -3 wks. Amazing.

Now even more infuriated than the last time. I ask to speak to a supervisior. Once she gets on the phone I give her detail for detail and explain that all we have been trying to do was make our payment. Even pointing out that fact that if the first representative would have informed us that there was no way possilbe for us to get an extension that we would have borrowed the money in order to avoid interuption. We should not be responsible for reconnection fees and additional month charges. She tells me that everything is run by computer and there is nothing that she can do. Determined to get somesort of justice I continue to talk to the supervisor until we are on the phone now for a little over an hour. She then says she will talk to her manager. When she returned to the phone she informed me that they could waive the additional month charge but that would be all. I was not thrilled but felt a little relieved instead of paying the 550 we had to pay 364.00 which is less than 550 but still more than 320 and a whole lot more than 160.

All I have to say is that they are professional rip off artist. I just recieved my new bill today. You can only imagine the BS that they are trying to charge us for. Oh boy here we go again...

Also they charge 12.25 for chanels 2-20 which are public broadcast stations and are free. They find a way to make money with every oportunity they see. They don't respect us as individuals but with enough people united they will have no choice to pay attention. If you have an issue be sure to put it in writting and send your complaints directly to the company also contact the BBS or contact your local Board of Public Utilities

Read full review of Optimum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JoeBlack
Billings, US
May 24, 2011 8:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sorry to hear about your experiences with Optimum; I have had very similar. The "Customer Service" Department isn't one per se, but more an outlet to sell products and services to new, uninformed customers. If you are an existing customer with a problem, they couldn't care less and will do everything in their power to make you go away (which is to say they will do nothing or further complicate the issue). One suggestion I have is not to call the regular customer service number, but to call Jonathan, a Customer Service Supervisor directly; his number is [protected]. He won't do anything, but at least you'll feel a bit better about letting someone a little higher up know how you feel.

ComplaintsBoard
K
4:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum customer service

On 22 Mar 10 - I responded to a message left on answering machine that came in while I was on military duty.
The call stated that my service wouas to be interupted on 23 March 10 for non-payment. I explained that I would not be able to pay until 25 March 10. The representative informed me that the the account was noted for the date payment was to be made. The call ended with my inderstanding that my service would not be interupted before the 25th.
24 Mar 10. My service was interupted. I called Cablevision to find out why service was interrupted. Customer Rep -Tannika - checked my account acknowledged note of payment to be made 24 March 10. She then informed me that the system was automated and that no matter what was notation was made on the account the system would have interrupted my service. I informed her that I was not made aware of the system automatically interupting myy service aand was given the impression by 22 Mar 10 that the delayed payment was acceptable. She apologized for my being misiformed and began reciting policy. I asked to speak to a supervisor she informed me that the supervisor WON'T DO ANYTHING. I asked again to speak to supervisor. She left line 6 minutes.She then tried to transfer my call to a Tanisha in Billing. I summarized my understanding of the situation at that point and again asked to speak to a supervisor. I had to make the request 2x. Tannisha left the line. I made request 3x more. She left the line 8 minutes and Supervisor Jinathan (ID- KIE). h TOLD ME HE SPOKE WITH TANNEKA AND THATHE UNDERSTOOD THE PROBLEM TO BE MYNOT UNDERSTANDING WHAT TO PAY. I informed him that was not my issue and my issue was customer service. Jonathan informed me thst he and Tanneka were "OPTIMUM VOICE NOT CUSTOMER SERVICE AND I NEEDED TO SPEAK TO BILLING." I ASKED TO SPEAK TO CUSTOMER SERVICE. HE THEN SWITCHED ME TO A PHANELL IN BILLING.
I requested of Phanell to speak to a supervisor. Chante (ID-SKE) i SUMMARIZEED THE SITUATION TO THAT POINT. SHE LISTENED AND MADE ME WHOLE. tHE OUTSTANDING AMOUTN WAS PAID WITHIN HALF HOUR AFTER SPEAKING WITH CHANTE. UP UNTIL THE POINT I SPOKE TO CHANTE, CUSTOMER SERVICE WAS NON-EXISTENT. I WAS SPOKEN TO IN A DEROGATORY, DEMEANING, SARCASTIC, AND BELITTLING MANNER. PLEASE OBTAIN TAPES OF CALL TO VERIFY THIS COMPLAINT.

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
6:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum inferior hardware

About a year and a half ago, cablevision forced all subscribers to take a cable box or lose approximately 11 channels. This box didn't work properly from day one but because it was free, people didn't complain. The rental was free for a year but then the charge ($8) was added to your bill. They even charged a rental on the remote. I went to Ebay and got my own remote for 10 dollars and tried to return their remote to save 2 dollars a month. ($24 a year to rent something you can own for 10 dollars) They said I couldn't return it, I HAD to rent it as it came with the cable box ($8 a month rental fee, so the total rental fee was $10 a month). For the intermittent service from the inferior cable box to their ridiculous fees or renting equipment, it's time to go to another provider. I don't care how bad or good Verizon is, I have to get away from cablevision. I have inquired about FIOS, Dish and Direct TV. Cablevision is hands down the worst company I have ever dealt with. You can tell what kind of company it is when you deal with their staff on every level - unprofessional and ill trained. Keep your money, you earned it and find another provider- I am.

Read full review of Optimum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
nikkibop
Bronx, US
Feb 18, 2010 4:25 pm EST

Rental fee for cable box is either 6.75 or 6.95 including the remote. Check your bill

ComplaintsBoard
N
10:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum removal of food and hgtv channels

Effective today, Jan 1, 2009 - Cablevision has removed both the Food Channel and HGTV. WHY? Their public announcement advises contract-negotiation disagreements to be the culprit.

I continuously have issues with Cablevision with regard to pixelation break up. In fact, my whole section of our condominium complex has the same issue which is a constant break up of the digital picture. When Cablevision is contacted, the solution always seems to be to send a Technician out to investigate - ultimately one would assume that some sort of wiring within our complex needs to be rectified, no?

Well, now that Cablevision has taken it upon itself to make decisions as to which channels they'll allow its customer to watch or not watch, and due to their inabilities to negotiate effectively with suppliers - they've actually even solved MY problem - I'm leaving Cablevision and choosing AT&T U-Verse.

Thank you, Cablevision for making this decision finally come to fruition. I hope to never have to do business with you again!

Read full review of Optimum and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Lynn Reyes
Paterson, US
Jan 09, 2010 8:02 am EST

I am at at home mom & the only thing I watch is the Food Network. I'm very disappointed & angry. I don't understand the problem it neeeds to be fixed already. I have several friends, family members, and all the moms& dads at my childs school that are willing to disconnect there service with cablevision & use another company that still has the Food Network. It's really a shame cablevision will lose alot of customers .It's ridiculous because we are spending so much ... Stop the fighting over a few cents & give us back our channels!

B
B
bao64
, US
Jan 09, 2010 7:33 am EST

This is the first Saturday without the one channel we watch...HGTV. We are waiting a few weeks to see if this is resolved and both HGTV and Food Network are brought back. If not, we're switching cable providers. This is ridiculous especially when we pay so much! Stop being greedy and give us back our channels!

ComplaintsBoard
J
9:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum removal of hgtv & foodnetwork

I live in Connecticut and am a Cablevision subscriber. As of today, Cablevision will no longer be carrying HGTV and the Foodnetwork due to unresolved contract negotiations. With the increase in popularity of both networks, Scripps, the company that owns HGTV and the Foodnetwork, is looking to be compensated fairly for Cablevision's use of both Networks. Cablevision released a statement saying that they have no plans to carry these two networks so it sounds like negotiations are over. Besides Direct TV, there are no other cable subscribers in my area so I'll have to go without my two favorite networks! Cablevision should pay Scripps what they rightfully deserve!

Read full review of Optimum and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
K
K
kimberly sawyer
Parlin, US
Jan 10, 2010 2:01 pm EST

Cablevision is one big greedy company. The 20 million scripps is asking for is PEANUTS for them. Its like .25 cents is to us. They raise rates and take away channels all the time. Used to get Stars free, now its not included in my package. They stink. If they dont refund money to me for the loss they can take a hike.

M
M
mferr
, US
Jan 08, 2010 8:32 pm EST

It would appear that Scripps is asking for a 50¢ increase per subscriber (currently at 25¢) which Cablevision is balking at yet Cablevision had no problem increasing my bill over $4 this month. Cablevision's add on TV talks about how they consider Scripps actions as outrageous in these economic times; well what do they consider a $4 increase? If Cablevision doesn't get their act together they will lose subscribers fast. I'm already comparing pricing and options of other providers.

K
K
kmaths10
Hoboken, US
Jan 07, 2010 4:10 pm EST

Bring back HGTV and Food Network PLEASE! The two most educational home networks are gone and I feel I will have to switch to DirectTV if Cablevision does not work out negotiations.

B
B
*BMS*
Paxton, US
Jan 06, 2010 7:35 pm EST

i just switched to get food network back ! =) haha cable vision !

B
B
*BMS*
Paxton, US
Jan 06, 2010 7:34 pm EST

I bought cable-vision because I knew I would be guaranteed my favorite channels. Now, the food network it taken off. Can I sue?

B
B
*BMS*
Paxton, US
Jan 06, 2010 7:33 pm EST

WE NNED THE FOOD NETWORK !

B
B
*BMS*
Paxton, US
Jan 06, 2010 7:33 pm EST

BRING FOOD NETWORK BACK PLEASEEEEEEEEEE !

T
T
TrexMomma
norwalk, US
Jan 05, 2010 8:03 pm EST

I'll be switching in the next week or so...DirectTV, UverseATT? Whatever, but I am tired of higher prices and less programming from the fat cats at Cablevision/Optimum. (that goes for my high speed service as well...

M
M
MEFCV
, US
Jan 05, 2010 10:04 am EST

Guess what! Life does go on! I haven't had a chance to check out the food shows on the travel channel as someone suggested on another blog, but I had plenty to watch last night. Having a DVR makes it easy to record programs that are on during the day when we aren't watching TV.
Check out "CreateTV" - there are a lot of interesting programs, no commercials, and the topics on most of them are more important then the personalities. While TLC used to have some good programming, there isn't much on there that I'd spend my time watching, but there were a couple of passable "food" shows that I recorded, but haven't had time to watch yet, and there is always "Martha Stewart" on one of the Fox networks, I think. If you are Catholic, check out EWTN - there is a lot of good programming there, including children's programs.
In other words, broaden your horizons, instead of letting these greedy people hold us hostage. I'll tell Scripps that I don't really miss their programs, and continue to complain to Cablevision about their rates. I would vote for "ala carte", but I'm sure that the rates for each channel would be add up to even more then what we are already paying for the hundreds of channels we never watch! I think that I can find some decent programming without having to go to the aggravation of switching to one of the few other options available to us, because in the end, I'm sure we won't save anything, and this "war" between Scripps and Cablevision might be a preview of things to come, with the viewing public {and our pocketbooks} in the middle, and we will be the loser in the end.

B
B
berko
Hauppauge, US
Jan 03, 2010 5:18 pm EST

Cablevision doesn't care about customers. They only say that our business important to them. STOP PAYING US LIP SERVICE! AND BACK UP YOUR WORDS WITH ACTION.

We want our full line up back! FOOD Network and HGTV are channels that we pay for and are entitled to. Your pissing contest with Scripps is at your customers expense.

I would strongly advise cablevision, not to BITE THE HAND that feeds your FATCAT executive pockets! Or soon you might find that your subscribers will find another carrier that does care about their customers.

In today's economy...cablevision would be wise to appreciate our business...FIOS ANYONE?

ComplaintsBoard
J
10:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum awful service

Once again, when I have an issue with Cablevision, they provide you with either misleading or incorrect information. I have a cable card ready LCD which Cablevision has shown an inability to support.

This is the third time in a month that I have requested their help since I am not receiving the cable signal.

First, I had to wait 30 minutes due to a unusually high call volume (which as aside has become the standard response for not having enough customer service reps). Once I had a customer service rep on the phone, they could not address my issue but said I could pick up a new cable card at their service center. Unfortunately, the service center that was not a possiblity so I made an unncessary trip to the service center. It seemed that this was not the first time this has happened.

As a result, their service is aweful and they know it but it does not appear that any one is taking actions to rectify this problem.

Read full review of Optimum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
gerry bashover
Morganville, US
Jan 02, 2010 11:17 am EST

my favorite channels, hgtv and food channel are now gone from cablevision. for the amount they charge for their services this is unforgiveable .that they would allow this to happen makes it loud and clear it's not about the customer and only about their huge profit. this is not the first time this has happened and won't be the last. it's time to fight back and find a different service.

ComplaintsBoard
S
3:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum cablevision is terrible

Beware of this company. I am in collections with cablevision for $300 when I actually have a credit on my account. Why, you ask? Well, there is another person with the same name at a different address that has not paid their bill. After about 2 hours on the phone, cablevision advised us to go to the police department as it was a case of identity theft. (No, it's a clerical error). Police told us the same thing. Police also told us that they employ companies that use the "pay and prey" scheme. That is, the company calls all the 'sally smith's they can find, not just the debtor, and tell them that they owe the $. They make you prove you are not that person by tricking you into giving them your ss# for verification. Now they have your social and can write off the debt (Goes on your trw), so they threaten you to 'pay the debt and we'll sort it out after'. No thank you. As of today, i've spent over 5 hours on the phone, have gone to cablevision physically to show id, have faxed said id and bank statements and last 4 of social to them and still cannot get them to get the collections agency off of our backs. We have to prove we are not deadbeats because of incompetance and bad business practice on their part. Next step for me is the bbb and possibly a lawyer for harrassment. Stinks, because my condo has a contract with them that includes basic cable so if switch companies I pay for basic cable twice. They still get my $ and I still get screwed.
And by the way they also provided me with the other person's account number and driver's license number.

Read full review of Optimum and 1 comment
Update by Stacey2574
Jun 15, 2010 12:03 pm EDT

Update: I now have this on my credit report, AND a second collection agency is now calling me. SHAME ON YOU CABLEVISION

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
Herc Isadore
New York, US
Aug 27, 2010 7:39 am EDT

I had a similar problem just now. I couldn't believe while I was talking to them they were saying that all these addresses and names didn't match up, and I realized that they were searching for my personal information. Eventually one of them asked me for my social security number, and I couldn't believe it. They said they wanted my social security number for verification, but how could they possibly use my social security number for verification when I never gave them my social security number in the first place.

ComplaintsBoard
P
2:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum awful company

On 2/22/08 the Cablevision company can to my house, when no one was home and they put wires that not connected to anything in my house, the wires were run to each one of the windows and tape there. And a metal box on the outside wall of my building in doing so they damages the outside wall of the my propertied without my permission no one from the Cablevision company call or notified me or any member of my family that this was being done to my house. I did not, or anyone else in my household order cable, and I never had service or an account with this cable company. Everyone in my house has DirecTV.

I called the Cablevision company many time and all I get is the run around. All I want is for Cablevision to take there wires and there box off my house and repair the damages that they did to my propertied.

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
1:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Optimum - fraud and scam

For over 20 years, I have subscribed to Cablevision cable TV service on Long Island. Since I am not a huge TV nut, I have only Family/Basic cable which gets all the broadcast networks and a decent variety of cable stations. I have no use for any of the premium packages and many of the channels that come with my basic subscription, I never watch. All of my...

Read full review of Optimum and 7 comments
ComplaintsBoard
L
8:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum unreliable internet connection and poor customer service

I have been a customer of CableVision (both TV and Internet) for over years, but that will soon change. A couple of weeks ago, I had no Internet connection, and the earliest a technician could come was about 4 days after my call.

Once again, I haven't had Internet connection since Wednesday night (Sept 2) and when I called yesterday (Sept 3), the earliest appointment I can get is next Tuesday (Sept 8). The thing is I telecommute and rely on my connection heavily to get my work done, or I would need to drive for 45 minutes to the closest office and stay until my projects are complete.

Other than the inconvenience, neither sales rep had taken the initiative to credit my account back until I brought up the topic. All they seem to care is to have me answer the customer satisfaction survey at the end of each call.

Read full review of Optimum and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
BadServiceProviders
Brooklyn, US
Dec 17, 2009 11:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

Cablevision is sure a HORRIBLE company in providing service. I started having their service for over a year. I had TV and Internet, My TV service would always not work and they always send tech over, they have NO PHONE support. The only support the give you is, unplug is and plug it back in. If that does not work, they can ONLY schedule you a tech come over. that means you'll have to take a day off. Eventually they can never fix my issue, some tech say it's wires inside my walls, some teach said cuz there's a spliter. They are not trained at the same level. So I decided to terminite the TV service and hopefully the Internet will be ok. BUT IT"S NOT TRUE! My internet goes goes down in average of 1.5 months. And everytime they can only send a tech over to fix it, and i always end up wasting my day just so they can fix it... it's HORRIBLE and Unacceptable. I seems like they cannot determine the issues and seems like techs just want out as quick as possible and somtimes they dont' even screw the stuff back on to the wall. SADLY my area only have cablevision or optimun.. I WISH VERIZON will come into my area!

M
M
maryinmonroe
Stratford, US
Oct 05, 2009 10:58 am EDT

Cablevision scheduled an appoinment with me between 2-5. They called at 7 to reschedule. I am livid. They offered me a 20$ fee reduction for the inconvenience. I guess my time is only worth 4$ an hour. Cable stinks.

ComplaintsBoard
C
2:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum invoice for defected seervice

Cablevision
Attn: Commercial Sales
6 Corporate Center Drive
Melville, New York11747

Re: Account number: [protected]

Dear Commercial Sales Specialist:

I am in receipt of your invoice with a due date of September 15, 2009 with an amount due of $563.90. This is incorrect and I dispute any prior “invoices” that were sent to my office for the following reasons:
1. In the middle of July, 2009, we moved our law office from Ramsey to Midland Park. “Ross” one of your sales persons contacted me about service prior to the move. I advised him that I was not pleased with Cablevision and that I was concerned that the well-established numbers we had would be available in our new location. He assured me that they could be preserved. During my discussions with Ross, he assured me that there would be no rewiring fee. Our new office was previously occupied by an engineering firm who had their workspaces wired. All that was required was to connect our office to the outside world. No internal wiring was needed. We were charged incorrectly for “rewiring” and a credit of $250.00 is due.

2. We own three numbers: [protected], [protected], and [protected]; [protected] is a dedicated fax line. To avoid a long missive, please review our file concerning phone number [protected]. This belongs to us, but it was not ported over when we moved to Cablevision. This was an omission on Cablevision’s part, and it still has not been corrected. This caused both a loss of a line and calls for over two weeks. That precipitated a loss of business to my office for dropped calls, incorrect busy signals, etc. I estimate that Cablevision’s failures and negligence caused my practice damages of over $10, 000.00 for lost clients.

3. During the “seamless” transition we were promised, we had no telephone service for over one week! Being a law office of a sole attorney, it is vital to our economic well being that we have telephone service. This loss of service has affected our business and livelihood, and is the responsibility of Cablevision to rectify and reimburse me for the lost of services.

4. While trying to correct these problems, I and my assistant spent more than 40 hours on the phone and in the office speaking with your service department and talking with the more than seven different repairmen sent to our site. This loss of productivity must be made up, and averaging the rates of myself and assistant to be $200.00/hr, it amounts to $8, 000.00 that Cablevision has cost me in lost time. I expect Cablevision to provide an appropriate credit for that lost time.

5. Because of prior problems with the Internet service, “Ross” promised to give me the Optimum Boost for free. I expect the charges for this service to be deleted from my bill and not to reappear.

I never ordered or agreed to pay for Cable TV. Therefore, a full credit must be issued.

At this time, our services are minimally working and I would like to keep it that way. Unfortunately, whenever someone attempts to make things better, new problems arise and old problems that were thought to be corrected reappear. The following is what I would like to see happen going forward:

1. We need to know the status of our number [protected]; we own this number and would like to utilize it. During this long process, we were given a “dummy” number so that we could have to outgoing lines and a second line to hunt for when our primary number (4400) is being used.

2. This alleged amount due of $563.90 has to be revisited. All of the above points should be reviewed, including the amount of time we needed to get a minimally functioning business service. In fact, it is our position that Cablevision owes my firm far in excess of that invoice.

If you would like to contact us to discuss this situation further, please do so. I trust that you are guided accordingly.

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
3:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum hd

We've been customers since they first came out. We got our HD box about two years ago. The HD channels keep freezing so I have to switch the channel to non HD. I don't understand how they can say they are better than Verizon when their own service is a disaster...and it would be nice if they carried the same channels that Verizon offers

We had to get a new modem

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
11:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Optimum - billing switch

I received a notice from Cable Vision on August 16th dated August 7th stating that my bill was overdue. It stated that a payment of $34.00 would aviod any service interuption . I said fine . That was the beginning of telephone calls DAILY regarding this. Each time I spoke to a rep they said if I pay the 34.00 everything would be taken care of . I spoke with...

Read full review of Optimum and 7 comments
ComplaintsBoard
B
11:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum tv quality

I switched from Dirctv to Cablevision because I would save money. However, the joke was on me because the quality or lack of quality Cablevision delivers leaves me with no choice but to switch back to DirecTV. I find that not only is the picture not clear, but also my TV is constantly freezing. I cannot watch anything in its entirety as it is way to frustrating. If anyone out there is thinking about switching to Cablevision to save a few dollars, remember "you get what you pay for"!

Read full review of Optimum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
11:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Optimum cut in service-not price

Cablevision found another way of their customers paying more. Instead of increasing their already high rates, they now have removed access to approximately 20 formerly inclusive channges (such as Lifetime, BET, MTV, AMC, AMC, etc).

Now they are requiring "monthly rental fees" for digital cable boxes, HD digital cable boxes or CableCARDs on each TV. So, I am paying for Family Cable is $55/month, with almost half the channels - - will their be a price adjustment?

I find it quite funny that they cut these channels in the midst of the Didital switch so consumers think that buying the TV converter boxes would work.

I would like to find out who we need to contact for these unfair consumer practices.

Read full review of Optimum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
NowSatifisedWithFiOS
, US
Mar 13, 2011 11:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Pulled the same obvious bait and switch scam and fraud on us. We cut the service and got the NY AG involved.

Optimum Customer Reviews Overview

Optimum (optonline.net) is a highly rated internet service provider with a strong reputation for delivering reliable and fast internet speeds. They have received numerous positive reviews from satisfied customers who praise their exceptional customer service, affordable plans, and consistent performance.

Customers have consistently praised Optimum for its fast and steady internet speeds, which have helped them to stream shows, browse social media, and work from home with ease. They also appreciated the affordability of Optimum's plans, which include a variety of options to suit different budgets and needs.

In addition to excellent internet service, Optimum has also received high ratings for their customer service. Customers have described the company's representatives as knowledgeable, helpful, and friendly, and have complimented their ability to resolve issues quickly and efficiently.

Though some customers have reported occasional service disruptions or slower than expected speeds, the vast majority of reviewers are overwhelmingly positive about their experience with Optimum.

Overall, Optimum is a top-rated internet provider, known for its consistent speed, affordable plans, and impressive customer service. Whether you're looking for a reliable provider for your home or business, Optimum is a great choice.

Optimum In-depth Review

Overall Rating: Optimum is a top-notch company that offers exceptional products and services, making it a reliable choice for customers.

Company Background: Optimum has a strong reputation in the industry, with years of experience and a solid track record of delivering high-quality products and services.

Services Offered: Optimum provides a wide range of services, including product customization, installation, and maintenance, ensuring that customers receive tailored solutions to meet their specific needs.

Pricing and Packages: Optimum offers competitive pricing for its products and services, with various packages available to suit different budgets and requirements.

Customer Service: Optimum excels in customer service, with a dedicated team that is responsive, knowledgeable, and always ready to assist customers with any queries or concerns.

Quality of Products/Services: Optimum is committed to delivering top-notch products and services, ensuring that customers receive reliable and durable solutions that meet their expectations.

Delivery and Shipping: Optimum provides efficient and timely delivery and shipping services, ensuring that customers receive their orders promptly and in excellent condition.

Return and Refund Policy: Optimum has a fair and transparent return and refund policy, allowing customers to return products within a specified timeframe and receive a refund or exchange.

Online Presence and User Experience: Optimum has a user-friendly website that provides a seamless online experience, making it easy for customers to browse products, place orders, and access relevant information.

Reputation and Trustworthiness: Optimum has built a strong reputation for its reliability, trustworthiness, and commitment to customer satisfaction, earning the trust and loyalty of its customers.

Additional Features and Benefits: Optimum offers additional features and benefits such as warranty options, loyalty programs, and after-sales support, enhancing the overall customer experience.

Competitor Comparison: Optimum stands out from its competitors due to its superior quality products, excellent customer service, and competitive pricing, making it a preferred choice for customers.

Pros and Cons: Optimum's pros include exceptional customer service, high-quality products, and competitive pricing. However, some cons may include limited product variety and availability in certain regions.

Conclusion and Recommendation: Overall, Optimum is a highly recommended company that offers top-notch products and services, backed by excellent customer service and competitive pricing. Customers can trust Optimum for their needs and expect a satisfying experience.

How to file a complaint about Optimum?

Here is a comprehensive guide on how to file a complaint or review about Optimum on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Optimum in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Optimum. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Optimum on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Optimum customer service

Phone numbers

+1 (866) 200-7273 +1 (973) 230-6048 More phone numbers

Website

www.optimum.net

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Optimum?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Optimum Customer Service. Initial Optimum complaints should be directed to their team directly. You can find contact details for Optimum above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Optimum. Discuss the issues you have had with Optimum and work with their customer service team to find a resolution.