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Cablevision / Optimum / unreasonable denial for service downgrade

I called optimum to downgrade my service, the representative seemed o insist on his goal not to downgrade, when I asked for a supervisor, he said he is a supervisor, his name was Gaudy ID 5401. In order to downgrade or disconnect the service he said I need to be present at home where my service is or know all the information about the equipment that I rent with optimum. Well, smth I don't have access to . He was not helpful at all. Very disappointed, cancelling my service

Ta
Nov 14, 2017

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