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1.2 1015 Reviews

Optimum Complaints Summary

39 Resolved
973 Unresolved
Our verdict: If considering services from Optimum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Optimum reviews & complaints 1015

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L
1:21 pm EDT

Optimum total lack of customer service.

Speed test revealed I am only getting 5.56 Mbps download speed.I called Thursday. Optimum couldn't get anyone out till Saturday. The tech that came out admitted there were problems and everything needed to be rewired and asked if it would be alright to come out at 11:00am today, Sunday. He never showed. Waited for 3 hours and called Optimum to find out Tech#6652 closed out the ticket without doing anything and "Kirk" said the tech's can't just reschedule an appointment like that. So now, they can't send anyone out till Tuesday. Meanwhile I am losing valuable work time. When I asked to speak with a supervisor, the tech 'Kirk' said these type of problems can't be escalated. I am beyond angry at the total 100% lack of customer service.

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4:22 pm EDT

Optimum lost service. all. phone. cable. internet.

We lost service for no apparent reason yesterday, August 24. We called and made an appointment for a service call for today, August 25. The original time was between 10am and 8pm. When we called to check The first time given was 3:00 pm. The next time was 5:00pm. Now they are saying 8:55pm to 9:55 pm. I have small children and I am NOT happy. I also have an elderly parent in a nursing home and they contact me through my home phone number with any issues. This is not possible now with having no phone service.
We have been an optimum customer for a long long time and I do not appreciate the way we are being treated. They just apologize and say someone will be here. This is NOT good service. If they cannot handle a problem such as this, then they need to be asked why we pay such a large amount. Maybe they need to be looked into by the proper consumer protection board.
I need someone to contact me immediately on cell number [protected] to tell me what the next step is.
Thank you
Brenda Mone

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12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum charge for wrong cable box sent through the mail.

I mid-july, I asked cablevision to replace my cable box. The local office is out of my way so I asked them to send me the box. I was told it was free shipping and return. After the call was ended I was sent an email saying i'd be charged, but i'd get a refund on return. They sent the wrong type box which came while I was on vacation. I eventually had to go to the local office to switch it. I now find that i've been charged for use of the box from the moment it left them to my return at their office. They will not give me a credit for the "use" of the box even though it was the wrong one. They offered me services I don't need instead which I took reluctantly. I'd rather the refund.

This is not customer service. I spoke with an agent, her manager, and his manager. You tell someone during the call that they will be charged. The reply was that I should be happy with the rate i'm getting.

Account number: [protected].

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S
12:36 pm EDT

Optimum customer rep

I have been a loyal customer for well over a decade. Apparently, that means nothing to your company. Unless, the customer service representative that I spoke to was incorrect.
On November 18, 2016, when I moved from Pompton lakes to Riverdale. I had an appointment scheduled for that day. Your rep came unprepared to do the connection and left after doing nothing! Therefore, I scheduled another appointment for November 19th. He came and did the connection. Then, I was having great difficulty with my internet connection. I called, mentioned that and your rep suggested that I have yet another rep come to fix the issue. That rep came, adjusted things only to inform me that I have an insufficient laptop which is only a year old, and I should purchase some sort of adapter. Then I get my bill only to see a charge of $80./90. for the 3rd guy to comeback. November18th was my birthday and a Friday. I spent that day home waiting-because I had a 3/4 hour window- plus I had to take the day off from work! Then, I had to wait again the following day. And, then I took a half day off on Monday only to wait again for your rep and be completely disappointed and dissatisfied!

I was going to let this go, but I'm going to cancel my cable and possibly the internet services and feel I am due much more for my loyalty as a consumer and the time lost from work as well as a refund for the final service call.

Thanks for your time.

Susan Ricciardi

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frank lynch
, US
Sep 13, 2017 2:37 pm EDT

so true

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L
9:35 am EDT

Optimum billing invoice-

A Payment Amount: $196.82 was made 7/28 C, but somehow a second payment was allowed fro the same amount on 7/29 Payment Amount: $196.82 . I have attempted to get a refund for this over-payment of $196.82 since 8/3, and have spoken with 4 supervisors, all promising the refund was escalated, and payment would be in my account by 8/5 the latest. I spoke with a Supervisor Fred Gonzalez [protected]) @ 2:25pm, and he reassured me that the refund would be in my account by Saturday 8/5..this was his personal guarantee. I asked him what happens if it is not in my account, he reassured me that is not possible, it will be there. I called [protected]) at 9:11am on 8/5, advising the refund was not there, and escalated to 3 supervisors, and last spoke with (Andre), who would not provide his last name..he advised that there is nothing he could do, and to call him on Monday if it is not there by then. I advised that this was unacceptable, I asked that he notate the log that I am making a comp[any Presidential Escalation, and asked that his manager call. He advised that he thinks that manager(Joe-he would not provide a last name) would be in at noon. I doubt that Andre will move on this, and I would like to know what Optimum intends to do as far as the financial burden I was now placed under. This issue left me with almost $200 less in my account, which was a
major financial burden and an inconvenience that prevented me from addressing several financial commitments. I am very unsatisfied with the process of reimbursement..you can take our payment in seconds, but it should not take 5 days for a return.

Lee

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P
8:57 pm EDT

Optimum installation never got done tec never showed

My name is terrance burr I was scheduled to be installed today between 11am a d 2pm the tec never showed up after numerous calls to cable vision and they kept telling me he coming this is unfair I will be taking this matter higher as possible I called all day they kept saying the tec will be there in 30minutes I have small children now they have to spend a saturday looking at the walls because of this bad bussines that optimum is providing

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G
3:29 pm EDT

Optimum modem charge

8-4-17. Gary O'Brien
35 Pine St
Watertown, CT 06795
[protected]
Received bill including a new modem charge. Two phone calls and chat session waste of time. New customers get a much better deal than long-time customers. Customer service told me we have the best deal available - "sorry".
What are you thinking? I owned a business for 25 years. If I treated my clients like this, I would have lost a good percentage of them do to bad attitude. Check your records. How long have I been an on-time paying customer.
Optonline has a problem that email spamming won't fix.
Imaging losing a 20+ year client over a $4.95 service charge that just appeared because the government restriction has expired. Wow!
Somebody needs to start paying attention before the ship sinks.

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Phyllis Morena
, US
Aug 19, 2017 8:06 am EDT

I also called about the additional $4.95 and was told it's a charge for using their modem but if I supply my own and return theirs, then that monthly charge would be removed. Come on folks... !

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J
10:32 am EDT

Optimum billing of installation

To Whom it may concern,
I have been a customer for over 10 years . I have two residents in where I have service from you guys. My recent location to where I'm experiencing the billing issue is at 525 Jackson Ave Bronx NY 10455 apt 9M. I recently requested for service and received it on May 29th 2017. I was instructed to have a money order ready for the technician in order to receive service. I gave him a money order for the amount of $195.00, unfortunately due to the moving and sort at the location I lost my copy of the money order and work order. Needless to say, when I received my first bill, it never reflected the amount of 195.00 dollars for the installation. When I called your company to require about this matter, I had the opportunity to speak with 5 different representatives. Out of 5 representatives, three representatives made me feel totally uncomfortable and very shameful that I didn't have a copy of my money order and pretty much threatened me that my service will be interrupted. As of today, I have been keeping up with my payments on both accounts and wish for your department to please find the work order and money order that I have given to your technician. I was notified by one of your representatives (Melissa) that she see the work order and amount indicated but she didn't understand either why this matter is taking so long to be resolved due to the fact that we all now, Cable vision doesn't turn on service until that first initial payment is received. This matter has been going on for over a month now and I will really like to it to be resolved without feeling threatened that my service will be interrupted and its not my fault.
Thank you for your time and consideration and hopefully I will here from someone soon. My contact info for this matter and account is [protected] I can be reached at anytime.
Thank You.

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M
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum incorrect bill-misleading information and unprofessional customer service

1. During the June pay period I was charged $244.07 for the services which I didn’t use. In my numerous attempts to talk to customer service and billing I explained to them that I used only Internet services.
2. Chat services is not qualified to provide detailed answers on my questions. I have 2 attempts to contact them.
3. The representatives failed to timely downgrade my services, therefore any time issue can be attributed to poor qualification and communication between billing, customer service and downgrade services department.
4. In the middle of June I received a letter stating to payment of $48.69 in order not to get disconnected. The letter did not provide any additional details. This was done on 06/23/17.
5. Meanwhile I worked with your departments to find out of how to downgrade services and lower my bill. This was difficult due to multiple attempts to transfer from one department to another.
6. Please note that I cannot spend more time due to documented mental disorder. Therefore, I experience financial difficulties.
7. Finally, in the week of June 10th, the downgrade department informed me that in order to lower my bill I have to send back equipment which was done and confirmed by Cablevision on 7/17/17.
8. The billing department refused to retroactively lower my bill stating about payment of $48.69 I put myself in agreement. Please note I did not know about any agreements. Making such statements is consider putting a loyal customer in disadvantage and purposely misleading.
9. Please note that Cablevision/Optimum is responsible of how their system working to the best of customers not of the Optimum.
10. Billing manager Mario with operating ID “mqk” refused to help me showing poor customer service. He refused to provide accommodations for the person with disability.
11. Suggested outcome: adjust bill payment to the current bill to 82.83 (including taxes) for 2 months totaling of 165.66 minus 48.47 which was paid on 06/23/17. This will adjust the bill to 117.19 instead of 195. 38. The next monthly statement will be $82.83.
12. Please note that all responsibility of delay of payment 45 days past due or anything else happened due to unprofessionalism of chatting and customer service who failed to provide reasonable advice on timely basis.
Balance last statement
$244.07
Payment(s) - Thank you
$48.69
cr
Unpaid balance - please pay now
$195.38
New bill activity
Current monthly charges and credits
$110.80
(Includes credits and adjustments since last statement)
Total taxes and fees
$9.19
Amount due by Jul 22, 2017
$119.99
Total amount due by Jul 22nd, 2017
$315.37

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C
11:50 am EDT

Optimum optimum triple pay

I could no longer afford the bill so I decided to disconnect. 7/7/17 I returned my equipment and payed my bill. The agent in the your Lindenhurst location in formed me, although I returned the equipment and paid my bill I would still be charged for an additional bill at or around 8/8/17. I made a complaint and the response was, I could still use the service. Nice game Cablevision is playing with long time dedicated customer.

I was a long time customer for decades and I am convinced the integrity at which you treat your customers is lost.

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S
6:15 pm EDT

Optimum cable internet

I called Cablevision on June 3 rd to transfer service due to moving but was unable to as the company did not service new address. As a result I requested disconnection for ac07875284519075. I was told that only my spouse could disconnect as he was "account holder"
I explained there had to be error, I was the person who called Cablevision in January to create account, signed off installation, my contact details and paid bills every month..Per usual I simply add my spouse as joint holder.
Other issue, I called back July 1 say prior to move asking if I could deliver equipment nearby. I was advised I would still be billed until my spouse returned.
MY spouse called on June 3rd upon his return. At that point we were told company policy is 30 day billing month based on billing period (July 1) even if disconnection was on day 2 of bill period in our case.
Had I been able to disconnect when I called in June I wouldn't have incurred charges for full month of July for service I did not use since July 2 upon moving.
I explained that since cable vision clearly didn't apply me as proper ac holder we should verify that I was correct person who established service. I was told nothing could be done about that.
I have spent hours calling, multiple transfers, escalating to supervisors..each rep responds same robot fashion.
Apology with multiple policy repetition.
I'm very disappointed how this had been handled, as such, I will never use cable vision again..
I made it clear so could only pay for the days I used service through July 1..not other 29 days after I moved..its a shame cable vision says they will pursue collections when they handled this matter so poorly..seems the company cared more about robbing customers for service they did not use than using common sense..
Very disappointed
Suzette Lopez

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S
11:30 am EDT

Optimum unethical behavior

In early June we had scheduled an appointment for a service call for our internet services that have not been working properly. A technician was dispatched to our home and during that visit replaced a cable on the outside of the home, he also spoke with my husband in the driveway and showed my husband what he had replaced, my husband asked the tech if he needed to come in the home and the tech assured him that he did not since the problem was on the outside of the home. I then received a bill for a significant amount, confused I called Optimum and they stated that I was charged for a "No Home" fee, stating that when the tech was dispatched to the home that nobody was home and no services were rendered. I assured the agent that that was false and I can provide them with a picture of the cable that was replaced. I have been going back and forth with several agents/supervisors fighting and trying to prove that we in fact had services done at the time of the appointment. We have been long time customers of Optimum and if we had not been home I would not be disputing this and pay the fee, that would be fair however why should I be responsible for a technician that lacked the proper documentation? I am horrified with this experience and don't know how much or what else I can do to prove that these services were rendered and get that fee waived? Is Optimum willing to lose a long time customer over $80.00? I'm sure Optimum has plenty of customers and does not need me but this is poor customer service and shows how unethical this company can be, if this does not get rectified I will also be contacting the BBB and who ever else I can reach and let them know about this experience. I am basically being told it's my (the customers) word against the technicians, who I believe is trying to cover himself so that he will not be reprimanded for not doing his job by following the protocol with the documentation needed to prove that he was even at my home, if he confesses that these services were rendered then it will prove that he did not follow the protocol with the proper documentation, nor did he have us sign off on any paperwork indicating what was replaced and again I have to pay for an error on Optimums part? Again I really hope that this can be rectified and we can continue receiving services through Optimum it if it does not I will go to every extent necessary to make sure that my concern is heard.

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Update by Stella Ioannou-Zipoli
Jun 28, 2017 11:31 am EDT

I am waiting to hear back from the escalations department regarding this complaint

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K
7:14 am EDT

Optimum internet service

Good Morning Cablevision,

I am writing this letter to advise you of my dissatisfaction with Cablevision's internet service in the village of Bridgehampton, NY. I own and operate The Golden Pear Cafe, located at 2426 Montauk Hwy. Our internet service continuously has intermittent problems that cause interruptions with our credit card processing and wi-fi service for our customers and CHOWNOW take-out order processing. We have had everything checked by PSEG (electric service) MICROS (Point od Sale System), and they have confirmed that our internet service continues to not function properly. Our commercial neighbors complain about the same issues. They lose internet service and cannot process their credit card transactions...

Please investigate this concern and determine and verify that the internet service being provided to Main Street commercial district of Bridgehampton, NY is fully operational and best of class service.

Keith E. Davis, CEO
The Golden Pear Cafes & Catering Company

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6:08 pm EDT
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Optimum internet, tv and phone (moving to new place)

I moved to edison Nj from Clifton nj. I requested to disconnect my service, but they forced me to move service on my new location, they committed to install the service on June -11 Sunday, they keep calling me through IVR for reminding me that they are coming between 11-2 on Sunday. But no one showed up. I called and they said they have some new customers and rescheduled for 5-8 pm. But no one showed up again. Finally at 8pm they told me they can't install it . They forced me to be at home on Tuesday June 13 as they rescheduled it.
They wasted my Sunday and Tuesday. I had many important work and meeting that I missed.
These company is a cheater and don't have any value for customers!

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9:48 am EDT
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Optimum pixelation and credit issues

I've been dealing with issues since
Mid April. We have been experiencing extreme pixelation. I have spoken to 6 people, 2 of which were supervisors. 2 tech's were here as well. I was promised a $40 credit and the cancellation of the service pprotection at no additional charge. I was also promised a re-inre-instatment of a promotional rate which didn't happen. We received a bill yesterday.

I was given the name and address of a supervisor who could help. I called him 3 weeks ago and agsin yesterday. No call back. His name is Joe Liguori at
[protected].

I also sent an email. I received a response from Eliot. He told me they couldn't help. He told me to call Customer service or dial 611. Couldnt he have tbought "outside of the box" and escalated it.

You send out bills and your expectation is payment. I make a payment and my expectation is service. You certainly have received payment but I haven't received service.

I am very disappointed in Optimum. I have always defended Optimum until now. Everyone on our floor in the building uses Fios. That will be my next call.

I have actually lost it with with your customer service staff. Something I never do.

I hope you can resolve this without losing a client to one of your competitors.

I am so disillusioned.

Janet Marinaccio
[protected]

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Update by Janet Marinaccio
Jun 03, 2017 9:50 am EDT

I would like this resolved.

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A
9:27 am EDT

Optimum they add service without my consent and won't refund my payments

Be aware. I just found out there was added service on my bill since 8/5/2016. with paperless statement and automatic pay, i was paying $15 a month extra for 9 months where they reject to refund my money. They say it was my responsibility to check my bill all the time. So, that is okay for them to add a service without my consent? They added extra phone line on my account. So I was paying for 2 phone lines where i did not even know I had 2nd line. They insist I added but past 5 years living in the same apartment... really? they checked and there was no installation. no body came to install the phone line to my house... no record of me adding the line... they are bullying customers since they have right to service our area? DO NOT AUTO PAY, DO NOT PAY YOUR BILL WITHOUT CHECKING THE BILL. THEY WILL ADD SERVICE TO CHARGE YOU MORE. WORST CUSTOMER SERVICE TEAM. VERY NICE OLD PEOPLE TRULY FEELING SORRY FOR ME THAT THEY GOT YOU. THEY GOT YOU GOOD...

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11:35 am EDT
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Optimum harassing phone calls

As a long standing Optimum On-Line customer, (20 years) I am very disappointed in your handling of my account.

I moved to a different location, you came out and installed my Optimum router for voice, TV and internet.

As a result, of my move, I evidently owed you from my previous location $44. On 4/31 I paid the full amount owed to you of $221. However, I have been receiving harassing phone calls from you that I will be disconnected. I advised you that I had paid my account and to note it on my account.

Today, I contacted Bank of America and they advised that IT WAS A PAPER CHECK DELIVERED TO OPTIMUM ON LINE since I had a new account (I moved, which you knew about). Further, I had Bank of America contact Optimum on Line and was told that I would continue to get the phone calls, and that I could check back again to verify you had received payment. I was very annoyed to hear that response.

I was told that I could pay again to avoid disconnection with a credit card. Or as previously stated could get the harassing calls and wait until May 8 to see what happens. I chose to pay with my credit card again to avoid being shut off. I will still get your calls, to my dismay.

You should treat customers who move differently than others and once the bank verifies with your representative that payment has been sent, you should remove them from the call/pay harassing calls.

If any of the above is not clear, please let me know.

Thank you.

Deborah McConnell
[protected]

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11:47 am EDT

Optimum service call and supervisor and customer service rep

been a customer for 5 years not sure if this is a new brought company but the service is horrible. I called for 3 weeks to correct voice mail. I was never told to use a outside number to check the phone. Something we asked for several times. The tech came out 3 1/2 weeks later and advised us it was our phone button, we purchased a new phone but still cannot receive messages from our line 2. I have called cablevision several times again and have been charged $59.00. I called and spoke to a rude rep Brian 4/17/20017 and asked for a supervisor. He stated the supervisor Tiffany would not be taking my phone call because this is a valid request and charge. This is a horrible way to treat your customers. I am also a business owner and would never refuse to speak to a costumer about an issue nor complaint. I will be transferring my service to another provider and currently shopping around.
I can understand why so many switch from this companie and have never experienced such rude behavior from an customer representative or supervisor.

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1:22 pm EDT

Optimum retention department

Called today, April 15 around 9:30am, to see what deals were available, since I have been a long time customer. I was transferred to the retention department and spoke with a Ralio (who would not give me his last name).
He indicated that the only deals available included me purchasing internet and phone access along with my current tv package.
When I indicated that I was not interested in the three deal package but only interested in tv deals, he became very rude and disgruntle.
When I indicated that I have been in contact with cablevisions competitors and have been quoted better deals than what I am currently getting from cablevision, he began to yell saying that I was lying and that he has Verizon and there is no way I would be able to get a better deal.
Instead of continuing the conversation, I calmly indicated that I was not going to continue the conversation since it took on a negative tone.

Was actually looking to see if I could have an additional cable box added to my current package deal.

I was very surprised and upset about the whole situation and telephone experience.

I am now going to choose on another provider since cablevision does not appreciate it's valued customers. Shame, but it will be cablevision's lost.

Deidre Goode
9 Trim Street,
Bayshore, NY 11706

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Marthabl378
Cornwall Bridge, US
Dec 21, 2020 3:45 pm EST

Optimum is horrid and has the absolute worst customer service. I think we are switching to Hulu. Obviously optimum does not give a damn. Not my worry anymore. Maybe when they tank out to the other providers they will realize they should have tried a little harder

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Denyse Gerges
, US
Aug 21, 2018 8:32 am EDT

Optimum has the worst customer service and pricing. It took me 4 call backs and I had to beg for a customer service rep who spoke English as their first language. I couldn't understand the reps at all. Between their pricing and their customer service reps- I totally understand why everyone is dropping them. Firesticks and Netflix is good enough!

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L
10:16 am EDT

Optimum overcharged on bill

To whom it may concern
My name is Lacey Lambert account number above is listed IAccount #[protected] am writing to resolve a matter that has revolved around at least 8 years I called on March 31 to see why my bill has been so high you find out that I have been praying for a third back everything up mom for the last over eight years the lady that I spoke with said how sorry she was that they were going to review and investigation that would take up to 7 to 10 days and somebody would call me back and let me know if they could help resolve this over charge today is April 13 still no call back so I called myself I spoke to a representative named Jazella and she informed me that only an $80 credit and we posted to my account with any representative or supervisor that I would have to reach out through email to resolve it for that matter if I was not satisfied with 80$ which I am not I would have to reach out to corporate office I have been charged almost $1000 without any knowledge over an eight year period of time I do not think it's businesslike to overcharge people without their knowledge this is scamming people it's against the law Time Warner cable was just on news for overcharging and scamming people no different than you guys are I would highly appreciate it if somebody could reach out to me and help me reserve a matter of being over charged over $1000 your customer service isn't the best either I did not appreciate how she informed me that Buying cable is no different than shopping in a store that I should have 90 days to complain about it well it's completely different when I walk in the store I am committed and agreed to purchase or buy anything in that store you guys have went behind my back and I'm charge me extra money without me knowing that is robbing somebody when you get back to me and help me resolve this matter ASAP I will contact better business Bureau also an attorney if needed thank you
I just tried to send email to corporate office that was give to me by the rep and i was also given the wrong email once I called back to get the right email I was informed that wasn't a valid email I have spent hour on phone to only get false information to reach corporate that the new rep told me there is no way to reach the main corporate office

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Adam Jooil Yoo
, US
May 09, 2017 9:28 am EDT

Be aware. I just found out there was added service on my bill since 8/5/2016. with paperless statement and automatic pay, i was paying $15 a month extra for 9 months where they reject to refund my money. They say it was my responsibility to check my bill all the time. So, that is okay for them to add a service without my consent? They added extra phone line on my account. So I was paying for 2 phone lines where i did not even know I had 2nd line. They insist I added but past 5 years living in the same apartment... really? they checked and there was no installation. no body came to install the phone line to my house... no record of me adding the line... they are bullying customers since they have right to service our area? DO NOT AUTO PAY, DO NOT PAY YOUR BILL WITHOUT CHECKING THE BILL. THEY WILL ADD SERVICE TO CHARGE YOU MORE. WORST CUSTOMER SERVICE TEAM. VERY NICE OLD PEOPLE TRULY FEELING SORRY FOR ME THAT THEY GOT YOU. THEY GOT YOU GOOD...

Optimum Customer Reviews Overview

Optimum (optonline.net) is a highly rated internet service provider with a strong reputation for delivering reliable and fast internet speeds. They have received numerous positive reviews from satisfied customers who praise their exceptional customer service, affordable plans, and consistent performance.

Customers have consistently praised Optimum for its fast and steady internet speeds, which have helped them to stream shows, browse social media, and work from home with ease. They also appreciated the affordability of Optimum's plans, which include a variety of options to suit different budgets and needs.

In addition to excellent internet service, Optimum has also received high ratings for their customer service. Customers have described the company's representatives as knowledgeable, helpful, and friendly, and have complimented their ability to resolve issues quickly and efficiently.

Though some customers have reported occasional service disruptions or slower than expected speeds, the vast majority of reviewers are overwhelmingly positive about their experience with Optimum.

Overall, Optimum is a top-rated internet provider, known for its consistent speed, affordable plans, and impressive customer service. Whether you're looking for a reliable provider for your home or business, Optimum is a great choice.

Optimum In-depth Review

Overall Rating: Optimum is a top-notch company that offers exceptional products and services, making it a reliable choice for customers.

Company Background: Optimum has a strong reputation in the industry, with years of experience and a solid track record of delivering high-quality products and services.

Services Offered: Optimum provides a wide range of services, including product customization, installation, and maintenance, ensuring that customers receive tailored solutions to meet their specific needs.

Pricing and Packages: Optimum offers competitive pricing for its products and services, with various packages available to suit different budgets and requirements.

Customer Service: Optimum excels in customer service, with a dedicated team that is responsive, knowledgeable, and always ready to assist customers with any queries or concerns.

Quality of Products/Services: Optimum is committed to delivering top-notch products and services, ensuring that customers receive reliable and durable solutions that meet their expectations.

Delivery and Shipping: Optimum provides efficient and timely delivery and shipping services, ensuring that customers receive their orders promptly and in excellent condition.

Return and Refund Policy: Optimum has a fair and transparent return and refund policy, allowing customers to return products within a specified timeframe and receive a refund or exchange.

Online Presence and User Experience: Optimum has a user-friendly website that provides a seamless online experience, making it easy for customers to browse products, place orders, and access relevant information.

Reputation and Trustworthiness: Optimum has built a strong reputation for its reliability, trustworthiness, and commitment to customer satisfaction, earning the trust and loyalty of its customers.

Additional Features and Benefits: Optimum offers additional features and benefits such as warranty options, loyalty programs, and after-sales support, enhancing the overall customer experience.

Competitor Comparison: Optimum stands out from its competitors due to its superior quality products, excellent customer service, and competitive pricing, making it a preferred choice for customers.

Pros and Cons: Optimum's pros include exceptional customer service, high-quality products, and competitive pricing. However, some cons may include limited product variety and availability in certain regions.

Conclusion and Recommendation: Overall, Optimum is a highly recommended company that offers top-notch products and services, backed by excellent customer service and competitive pricing. Customers can trust Optimum for their needs and expect a satisfying experience.

How to file a complaint about Optimum?

Here is a comprehensive guide on how to file a complaint or review about Optimum on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Optimum in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Optimum. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Optimum on ComplaintsBoard.com.

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Contact Optimum customer service

Phone numbers

+1 (866) 200-7273 +1 (973) 230-6048 More phone numbers

Website

www.optimum.net

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Use this comments board to leave complaints and reviews about Optimum. Discuss the issues you have had with Optimum and work with their customer service team to find a resolution.