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Optimum review: scam billing! 60

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Author of the review
12:00 am EST
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I've had cablevision... From the very beginning... I've had trouble with them...

1) when I sign up... The rep told me a certain price, then when I got my bill it was a higher price... This went on for over a year and still going on... I've tried to resolve it with them.. Even contacting bbb... No results... Recently, I order optium triple play... And I did not know it was part of cablevision... Again... I having a big billing problem with them... And it's only been 4 weeks...

The next day after getting it install... I call to find out why they are charging me $131... When I call they toold me my new bill was now! $168 dollars. I'm going to cancel my order and take them to small claims court... Maybe, just maybe the judge can decide what's right... They quoted triple paly would be $99 with tax $103... I was prorated because I had it installed on the 9th of jan.. Their billing cycle starts on the 15th..

After the tech left he handed me a bill for $131 and when I call to see why it was so much... On the phone auto service they said the bill was $168 dollars... Now they are saying my bill is $229.. And I just got service jan 9, 2008.

Beware of cable vision! Aka optimum on line.

60 comments
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Nickalena Ramos
, US
Sep 20, 2023 8:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Halloween 2022 I cancelled EVERYTHING but internet and they were charging me for a phone so I was complaining for months finally someone helped n I found out I was also paying for basic cable they only credited me 114 dollars for a year when internet is supposed to be 59.99(with their Bs fees about 80) I've been paying 150 a month they proceed to tell me it's $123 for just Internet and I'm basically screwed for almost 1k dollars they knew what they were doing by not telling me exactly what I was paying for. And they're the only service provider in my area.

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Anthony Cavallaro
, US
Jul 11, 2023 6:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

All services have been down or very spotty from 6/29/23. Optimum keeps sending texts and emails stating the outage has been resolved when it's not. This is a horrible company, a bunch of inept liars.

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Jimmy4you
colts neck, US
Jun 14, 2023 4:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I live at the riviera of freehold on Quincy Ct

for 1 year there have been wires in the street. we call optimum and the people are not very nice and we get no wear.

wires are laying in the STREET. Trip Hazard and Optimum doesn't care, 1 STINKING YEAR 70 feet of wire in the street

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Aim- For-The-Moon
, US
Jun 11, 2023 6:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"my new bill was now! $168 dollars"

I see Optimum gave you their new promotion (without your Authorization) because your original agreement expired, Optimum pulled this excessive billing SCAM on me and now it's affecting thousands of tri-state consumers.

It's time for the FCC FTC NYSDOCA (I'd include the FBI but that's LOL) to prosecute OPTIMUM for DECEPTION, BAIT AND SWITCH, EXCESSIVE BILLING and make Optimum the new Bud Light.

CANCEL OPTIMUM.

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Nickalena Ramos
, US
Sep 20, 2023 8:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They did the same to me for over a year I had to beg them to take everything off besides internet and only credited me 114 bucks (bc of some promotion I DIDN'T WANT EITHER) after not disconnecting basic cable and phone so they could get that extra $100 A MONTH thieves are what they are!

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Concerned_Citizen22
La Salle, US
Jun 05, 2023 9:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got hired on to a work from home job that I started in January 2023, was fired in April 2023. I discovered unexplained charges on an account, had 3 managers probe the account, spent 3 freakin' hours trying to find the source of the charges on the account. I just wrote the Attourney General a fraud complaint submission in West Virginia because I was working for a 3rd party call center named Startek that had just barely started providing service to Optimum/Altice USA as a client. I was removed from the phones I think the day after I handled that specific account and told to sit and wait and learn stuff in our database and was paid for a full week of not working pretty much while the 'looked for a reason to fire me' < per my manager and was fired. It was the client Optimum/Altice USA that had my employer remove me from the phones. I saw several instances of customers not being allowed to escalate their calls when there are complex billing matters taking place and refusal to troubleshoot and investigate these types of claims. I placed my complaint with the Attourney General of West Virginia because technically my employer was Startek. Optimum/Altice USA is outsourcing to offshore call centers as well. I feel like something I been seeing recently with myi 9 years of call center work is that the companies that are doing this offshore hiring seem to be doing it so they can evade escalating calls and because these people tend to be job scared and will do whatever and don't know about US call center policies and aren't really trying to resolve customer complaints and it's probably because they lose money when they investigate complaints about incorrect billing BECAUSE THE BILLING IS INCORRECT. I think customers give up and lose funds but when this is happening at a mass scale that is thousands of dollars being embezzled and people need to start holding these call centers accountable that are doing this stuff. My understanding is that according to United States call center law, call centers are legally required to allow customers to escalate their calls. A lot of these call centers are also starting to play this game of 'my supervisor is not available I can have them call you back' and that is a flat out lie. They're trying to avoid investigating these claims. When I was with Optimum/Altice I had a lady very upset on the phone telling me that they are billing her hundreds of dollars for a wifi router that she had turned in, in store that was not accounted for properly. She called numerous times and Optimium/Altice refused to help her. I attempted to help by forcing the call to our escalations team which is part of why I got fired. I don't know if she got the help she needed but I doubt it. The customer that I had 3 managers probing his account, they had me tell him to call back. We were unable to identify where the charges came from and I couldn't force this call to escalate because they had shut off my permissions on the phones to escalate calls because I was getting a lot of upset customers with messed up things going on with their accounts that I did not have the means to resolve and was escalating the calls to help these customers. This should have been a red flag to Optimum/Altice that something is going on with how accounts are being handled but instead they fired me over it and it really seemed with some of the messaging I was getting internally that they know this is going on and don't want it dealt with. That's fraud, I think it's deliberate and someone inside is doing shady things and trying to hide it. Please, if you are running into issues getting your billing complaints handled, file a report at least.

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ritadoug
dix hills, US
May 13, 2023 11:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

optimum installed new line from curb to house-ruined area of grass & did not fix same & now I find they also cut hose to sprinkler system-inspect same if u want or if not apprx 250 dollar credit is due me to repair sameI DO NOT REMEMBER EXACT DATE U DID THE DAMAGE-fall 2022 apprx WHAT ELSE DO U WANT?

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ritadoug
dix hills, US
May 05, 2023 9:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

this is about right for optimum nothing is ever done about complaints & they have the NERVE to say they r 99.9% efficient

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Bigbiddies1212
, US
Mar 27, 2023 5:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That's what they are doing to me! This optimum guy came harassed me to get internet. Swore up and down it would be free due to the pandemic. I told him I. Roke I get public assistance he swore it would be free. The tv says that the internet $30 a month I'm getting charges $60 plus a $10 late fee every month because I don't get my public assistance til the beginning of the month and they know this. Optimum like loan sharks shaking people who don't have money for money. They have sales representatives walking around stealing people's information. I want all my money back they owe me. It's suppose to be $30 a month they owe me $40 a month since I've. Been paying over the price since the day their representative lied to me. Where is the petition I'll sign I want to sue optimum too. Optimum needs to be sued by all of us they owe all of use money. The government should take notice on the fact optimum is straight robbing people. Optimum is straight acting like loan sharks every month increasing people's bills and if we don't pay we get more fees for being late or for them disconnecting it.

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Bigbiddies1212
, US
Jun 05, 2023 11:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Optimum is hiring people to wire people's houses to steal our information theirs workers are hired subcontractors from drugs dealers to get into our internet and they steal our I formation I'm just realizing this drug dealers are using the third parties that work for the major tv co.paies to wires peopels houses and don't realize that they are stealing people's personal information when these crack heads that are paid to work for the tv companies paid off by drug dealers they wiring peopels houses to spy on us steal our I formation they at hra the insurance companies they sending our information to the different countries to them make identies for their friends and family social security needs to re do themselves some how and yea NYC has a huge problem right now the phone co panties are messed up too got people in every inch scamming people greed and gluttony are deadly sins the post office compromised too we are being attacked like a virus from the inside and the government is well aware but they [censored]ed cause of mega rich people. Now I know why we getting free internet so they can freely steal our information then send us a $120 bill

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Tired of Optimum
, US
Mar 14, 2023 2:19 am EDT

3/5/23 4:30pmEST

The internet is constantly going in and out and unable to stream tv shows and movies. This is also always happens constantly and I pay for this service for this not to happen. I have Wi-Fi through only half the house and I work From home.

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Linda L Moon
Grand Saline Texas 76140, US
Jan 25, 2023 7:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've received a Optimum reward card that is invalid i/or scam. I'm mailing copies of thru mail. REVENUE CYCLE

SERVICE CENTER-CINCINNATI, OHIO is address mailed from. January 12,2023 received. Activated same week. Denied at register Jan. 13 with zero balance. Activation showed $100.

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John Eco
, US
Jan 09, 2023 6:32 pm EST

Optimum online has sent a fraudulent bill to 3 different collection agencies. Anyone you reach at optimum is a non native speaker and clueless. Bill was paid on acct [protected] and was paid on 2. 16.22 by visa

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123456STUPID
, US
Dec 31, 2022 4:48 pm EST

I had discount with Optimum for 1 year. Today it expired without any notice, after I called it was reinstated, but not for this month. Does ANYBODY remember changes will happen with billing 1 year later? Very cheap trick Optimum.

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Eboni Harris
, US
Dec 25, 2022 6:27 pm EST

Lied and said they came to my address for installation after waiting 2 weeks and 4 visits when I have a recording of Jose telling me he was here for to long and to get fios.

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Michèle line
, US
Dec 10, 2022 5:25 pm EST

5g plan internet speed no where near that-have called customer service they cancelled 2 appointments, lied to me and i'm filing a lawsuit if they dont come out here and fix the internet.

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Celia Weinberger
Brooklyn, US
Oct 31, 2022 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have already told you that I paid for everything and told you to check with my Chase account. You keep telling me that I did not pay. I will call the Better Business Bureau or some other agency if you continue to harass me. I paid.

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thanophy
CORAM, US
Oct 19, 2022 11:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been with Optimum for years but I can't get anywhere near as good a deal as a new customer.

Are there any package deals that are comparable to new customer deals?

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Rene Griffin-Perry
, US
Oct 15, 2022 2:41 pm EDT

I had a cheap android phone with another carrier and the cellular reception was so horrible so I bought the new I phone and switched my service to Optimum and its even worse

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Maryann Luna
Bronx NY, US
Oct 11, 2022 7:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

At 5:50am at 2842 Grand Concourse Bronx NY 10468. One of Optimum van blocked me from being able to leave a public parking space. It looks like the driver parked over night. Have to be in the city by 6:30am and wasn’t able to leave for work.

Please call me at 646.220.0170.

Thank you.

Maryann

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Bumpensiero
, US
Aug 31, 2020 2:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

No phone or internet for 3 weeks! They don't answer the phone, they don't keep appointments. They just don't give a [censored]! When you call they say "your hold time will be 45 minutes "
We live in Port Washington, NY ... You'd think we were out in the desert 🌵 somewhere Jesus !
WORST COMPANY EVER...VERIZON NO BETTER...

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Donnajoy
, US
Jan 01, 2020 2:07 pm EST

I have called several times for the problem I am having with my cable DVR. The representatives have not solved the problem nor do they seem to understand. I requested a supervisor however I was promised a call back- it did not come. I am really disgusted with this customer service. I want a reduction in my bill for the DVR service.

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Michi yah
, US
Nov 07, 2019 12:43 am EST

These people cut off my 4 times in 2xmonths they said a storm blew out qires then send me a bill for 350$ to pay them for fixing rusted out wires that been hanging on the outside of my building for over 50 years i want every dime of my money i spent

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LC8O
, US
Oct 10, 2019 2:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My phone number is [protected]

I am furious and this needs to be resolved

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Laura Europa
, US
Oct 07, 2019 9:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged $38 dollars for the internet service and afterwards I added a TV service and my bill came up to $314 I kept calling to customer service and the service was ridiculous and on circles conversation not helpful at all. They believe you don't know how to read a bill. Find a shipper company.

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Aaavvvcccddd
, US
Sep 29, 2019 5:04 pm EDT

Driver of your optimum service van 669 sped down a side residential street at high rate of sped. He blew 2 stop signs. He then stopped to help another van servicing 80 evergreen ave lynbrook ny.
I have pictures of the van that commited the offense.

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DTNYwestchester
, US
Sep 25, 2019 11:52 am EDT

I spent 2 days and 3 hours and spoke with several people and got disconnected a couple of times. They rip you off on your bills. They lie about speed and promotions.
There are no supervisors supposedly available. Retention department is a joke and nasty. Never seen anything as bad as Optimum.

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Angelina N
, US
Sep 22, 2019 7:21 pm EDT

Customer beware! Optimum is lying to their customer over the phone do not make arrangments for a technician to come to your home they scam you telling you verbally what you want to hear and advise you to make an appointment hiding the fact that they will charge you for their home services. They are charging customers for poor services and not delivering what they promise. Even if they are supposed to fix the problem. When you get the bill you will get charged and then when you call them to complain they will refuse to refund you. They lie to me over the phone, my internet service and tv services is the worse I never have internet in my home it cames saying DNS is out. The representative over the phone said that the technician fix the wires at the back of my building that is a lie. The technician never fix them he told me it was not an outside problem it was indoors by the wall of the outlet and he even said the box was old so he change it. They are a rip off run as fast as you can don't bother with Optimum unless you want to ger ript off.

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M O'Connor
, US
Sep 17, 2019 10:11 am EDT

My internet, cable, and phone were not working. I called Optimum Cablevision Customer Service and was advised there was an outage in my area. My internet and cable came back but no phone - I've been on hold for over 50 minutes waiting to speak to a representative!

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Jean antoine
, US
Sep 15, 2019 3:37 pm EDT

Hi, Mr Gerald Antoine, I'm living at 81 lonergan dr suffren ny 10901, home phone [protected], My cell [protected] email jeangeraldantoine@gmail.com
I called that [protected] to wait untill wednesday to fix the problem
that's right the optimum company loose the customer, it's not fair to wait untill next week, please help me
thank you

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Andrian Curshen
, US
Sep 11, 2019 4:17 pm EDT

Unable to watch Netflix and other streaming services. Lack of bandwith.

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Francis Coogan
, US
Sep 09, 2019 12:44 pm EDT

no warning that they would not provide email service for 2 days. I could have sent notice to my clients to use my gmail account. They do not care about there customers.

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Jean antoine
, US
Sep 07, 2019 11:51 am EDT

I don't service since 9/5/2019 with optimum company when i called them they play game with me,
they ask me to wait untill next week that's mean they can't do enything for me to resolve the problem

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Francis Coogan
, US
Sep 03, 2019 9:15 am EDT

No warning that my email would be down for 2 days, I could have sent notice to send emails to my gmail account, as usual the customer means nothing to your company.

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Pea pod
, US
Sep 03, 2019 7:23 am EDT

Just answer the phone. Tell people what their wait time is. I had Spectrum. I wish I could have them now but they don't service here YET. I'm thinking of making a corporate complaint and contacting the Better Business Bureau. Just answer the phone!

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Anna.t
, US
Aug 04, 2019 5:28 pm EDT

Cable box keeps saying "installation". Tv channels don't turn on. Been without tv for 2 days now

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Yevgeniy Yektischenko
, US
Jun 30, 2019 5:13 pm EDT

I am not dead yet. Can I have a headstone prepared?

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Amit Arora
, US
Jun 23, 2019 6:37 am EDT

Had an issue where internet wasn't working. Technician came to fix it and told us that issue is with wire outside apartment.
In comments, said that issue within apartment and charged us falsely. This is blatant lie and customer service refusing to help.

Such a mess. Instead of providing credit, they are falsely charging.

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deeznuts921
, US
Jun 19, 2019 10:25 am EDT

your reps are despicable and rude. i spoke with someone on 6/11 who gave me wrong information I called back on 6/13 and one rep hung up on me because he kept putting me on hold and after the 3rd time I asked him not to. The following rep yelled at me and was nasty. and didn't want to hear my issue out. i hate this company so much

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hectornegron12
, US
Jun 18, 2019 3:53 am EDT

My name is Hector Negron and phone number [protected] I live in 2701 webb ave. Apt.5 g Bronx N.Y.10468

I call many time for support and the person not final service and cancel the call, for this and more I diced to cancel my account with this company...

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Bigbiddies1212
, US
Jun 05, 2023 11:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

New York is plagues by people stealing people's information when you sign up for anything right now hra banks everywhere

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Ena Edouard
, US
Jun 15, 2019 9:06 am EDT

This phone company frequently changes their name over the years to make people think they are a new company.
And also have false promotions to ween customers in about don't give them the price as agreed. There promotions are never accurate.
Enclosed is an add for 79.99 per month. I was paying over -$ 140 on a monthly basis.

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Mike Mercer
, US
Jun 11, 2019 6:04 pm EDT

You won't hear from them. Its a waste of time. I'm looking for another provider