Cable Dahmer Automotive Group
reviews and complaints

advertised online at $15, 000 I've made all of my payments (328.00) on time and I put down $1000 and a year later I owe on the principal $15, 200. What I believe happened is that between my decision on the car and the time I left the finance office they raised the price a few thousand dollars hoping I wouldn't catch it, and I didn't unfortunately. I had referred a friend to them and she had the same problem however I recently found out she had caught the error before agreeing to sign and the finance guy played it off as a minor mistake. In theory I should be down to about 10-11 thousand left on the principle. I've done numerous purchases through them but never have I felt so cheated in my life. I'm planning on presenting my case to the attorney generals office and the BBB. In the future I'll be using a different more reputable dealership for my vehicle needs.

I had my brakes, oil change, an alignment, new tires, a broken axle fixed, and after 4 years of trying to get them to fix my OnStar, I'm on my 4th visit to get it right. My steering wheel is crooked and shakes, they never ordered the OnStar part and tried to get me to pay for it as they said it was out of warranty, but funny while it was in warranty, they said nothing was wrong. They ignore my calls and messages and even the owner has as well

My experience with Cable Dahmer Chevrolet of Independence, MO is on the used car side. I called last Thursday morning to inquire about a vehicle. I spoke with T.J. (Troy Burke JR). He told me the car I was inquiring about was available, and I made arrangements with him to “test drive” it to my daughter (30 miles away) on Saturday at noon. T.J. said that would not be a problem, and that he would get the keys to it and hold onto them until I got there at 12:00 noon on Saturday. Come Saturday, I drive 30 miles to the dealership. I was met in the parking lot by a lady who took me to meet T.J. Upon being introduced to T.J. … (remember … I had a 12:00 appointment with him) … I get the “deer in the headlights” look. He had no clue we had an appointment and he had no recollection of our conversation on Thursday. I reiterated our previous lengthy conversation before the light bulb in his head starting getting a little bit lighter, not much, but a little. I might insert in here that I was introduced to T.J. in the middle of the office … he approached chomping (and I use “chomping” literally) on his gum … the overhead music was very loud and sales people were “talking?” back and forth across the room to each other … I couldn’t hear myself think. T.J. then proceeded to leave me standing in the middle of the room to go get the keys to the vehicle. When he returns … no keys. The car is at their GM dealership (not in his office as he promised on Thursday). He then leaves me in the middle of the office, yet again, to get paperwork which would allow me to “borrow” the car to take to my daughter.

He takes me to the GM dealership … basically just leaves me in the parking lot, and goes inside. I wait about 10 minutes and he returns with another salesman, who proceeds to inform me that the car had been sold the previous day. So … I drove 30 miles to keep an appointment the salesman couldn’t even recall … for nothing. The 2nd Salesman convinced me to come in and have a seat … “we are going to help you out … we have over 500 cars … we will find you an acceptable car … over and over”.

During the course of waiting 3 hours at the dealership for them to “find me a car”, I'm left sitting in the showroom of the GMC dealership, while apparently at the same time, any and all cars I might have an interest in are either "already sold" or "out being test driven". I NEVER TEST DROVE 1 CAR! I express my dissatisfaction with several sales people and finally get introduced to Joel Fortner, the used car Sales Manager. He also gave me the same ‘give us a chance, we will take care of you, we have over 500 vehicles’ pitch. I was also introduced to yet another salesman (Noe Ocegueda) who was going to ‘take care of me’. I provided my vehicle requirements to Noe, and after 3 hours and much frustration, left the dealership.

On Monday at 11:30 a.m I email Noe to see if they had gotten any cars over the weekend that fit my needs. At 4:19 p.m. I get a response:

"Do you want to come in today im here till 9pm or is wensday a better day.. or when can you come in..?
It’s a Malibu sedan 2010 with very low miles
Your going to love it

I respond back:

-------- Forwarded Message --------
Subject: Re: Car?
Date: Mon, 19 Sep 2016 18:05:53 -0500
From: Cyndee & Barry Bishop

To: Noe Ocegueda

I need pictures, Car Fax ... color ... price ... all the info ...
I'm not coming tonight and I have appointments tomorrow ... but if I
like it after you send me all the info then you can bring it to me and
help make up for all the time I spent there Saturday ...

Deal?

To which I never received a response.

On Tuesday morning, I call Joel Fortner, Sales Manager. He said he will check on the car Noe was speaking about and call me back. He never called back. I sent him a text at 10:00 a.m. and asked him to text me back, and received no response. When I returned home at 2:30 Tuesday, I had a voicemail from yet another Salesman … Will… ‘the vehicle you asked about is sold but we’ve got one coming Friday morning with more options, let me know if you are interested’ . How can I know if I’m interested, if I don’t even know what the car is? I called Will and left a voice mail at 2:30. No response. I called Will at 5:30 and left a voice mail. No response.

On Wednesday, I sent Joel an email laying out all of my frustrations. Got no response. I did get a phone call from Noe shortly after the email to Joel, giving me the specifics about the car he had on Monday, and the stock number to look at it on their website. AND … get ready ... IT’S THE EXACT SAME CAR I ORIGINALLY DROVE 30 MILES TO TEST DRIVE ON SATURDAY AND UPON ARRIVAL WAS TOLD IT HAD BEEN SOLD! PLUS … IT WAS PRICED $1, 000 MORE THAN IT WAS PRICED ON THURSDAY WHEN I INQUIRED!

Needless to say, I was not a happy camper. I asked to speak to Joel and Noe said “he’s gone to lunch right now.” I hang up from Noe and call Joel’s cell. He doesn’t answer. I hang up and call Joel again. He answers and says “I’m in a meeting, can I call you RIGHT back”, and I said “Will you?” and he said “yes”. 2 hrs. 45 minutes later, he finally calls back and leaves a message for me to call him.

At this point, I have decided that even a $3, 500 trade-in promise (which I'm pretty sure now was a gimmick to get people to come in) cannot buy trust, honesty, professionalism and integrity … 4 things that Cable Dahmer Chevrolet Used Cars are totally lacking in … based on my experience. Noe was at least communicating with me. I would strongly suggest to Noe that if he truly wants to make a living at selling used cars to find a more trustworthy, honest and professional dealership with integrity, to hang his hat.

I strongly urge anyone considering purchasing a used car to look around. There are much more professional places to do so.