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1.8 147 Reviews

Cabela's Complaints Summary

29 Resolved
118 Unresolved
Our verdict: When using services from Cabela's with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cabela's reviews & complaints 147

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10:13 pm EDT
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Cabela's scam - bad customer service

Don't do business with them. They offered a good deal online. Afther the purchase, they provided a tracking no., but never shipped the merchandise. When I called in, they tried to find different reasons to cancel my orders. Bad business. Stay away!

Read full review of Cabela's and 6 comments
Update by Nipa
Sep 22, 2010 7:16 pm EDT

Cabela's representatives told me they strickly not shipping their products oversea 'cause it's illegal. And, that's one of the reasons they didn't ship my order. They were afraid I'd bring the item out of the U.S. I have a reference at Cabela where you can call. She will tell you exactly what I said and she doesn't have patient to repeat it more than twice. Carol will not shy to tell you not to call again & not to buy anymore from Cabela's. She must think she owns the company.

By the way, do you have a reference that can be verified you've purchased merchandise from Cabela's & have them shipped to you oversea? If not, you must be a Cabela's employee or someone they hired to write good comments for them.

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keithkelin
Yonkers, US
Jan 04, 2014 5:47 pm EST

Ordered a knife from them.
Item arrived with a broken handle and when I tried to return it they sent it back and some warehouse worker sent along with it a print out of their policies with the part that read "we do not accept returns on items broken by customers" highlighted.
As if they cold have any idea who broke what.
Terrible company.

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pbb0101
, US
Jan 09, 2011 2:01 pm EST

Spearhead seems to be a company insider paid to post good posts. So much time to post good reviews on complaints board!

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pbb0101
, US
Jan 09, 2011 1:58 pm EST

BTW, they have the worst customer service & call center and IT Systems...

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pbb0101
, US
Jan 09, 2011 1:57 pm EST

Samething happened to me. My biggest complaint is that their online and accounting systems is always down. Their Accounting system is down. They robbed my money and could not refund my money back as their accounting systems are down for the last three months. I stopped calling them now. I started wasting my time calling them so may time to hear that their accounting systems are down. They are supposed to give me a refund for an item that they could not fulfil. However, they gave partial refund due to some accounting error. Since then, they acknowledge the problem and could not complete their refund. They charged my credit card on the same day of purchase. But my refund (partial amount), takes about 4 - 6 weeks to reflect. They are very rude as their primary customer is the Governement and average consumer is secondary to them... Will never do business with them..

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Robert O.
Sugar Land, US
Nov 19, 2010 1:29 am EST

The same thing happened to me and I live in Texas. I ordered an item online that had a great sale price. I printed out a receipt of my transaction. Several weeks go by and I wonder what happened to my order? I discover from their tracking website that my order was changed to "BACKORDERED". Nice! Nothing like notifying the customer! I double-checked thinking that maybe they didn't have my correct email address. Nope! My address was correct! And they sure were able to use it to spam me with other offers in the meantime but they couldn't give me the courtesy of telling me that my order was not in stock and backordered. It didn't show as not being in stock when I had ordered it. Okay, mistakes happen. I wait patiently for several more weeks and nothing. So when I check the tracking link with my order number I find out that my order apparently no longer existed. A call to Cabela's confirmed that my order was CANCELLED. Nice! Nothing like good customer relations and communications! Again NO notification to me -the customer. Cabela's just quietly made the order dissapear. And never did they give me the courtesy of telling me ANYTHING despite having my phone number, snail mail and email addresses. I even checked my spam filter and nothing! Well NEVER AGAIN! The customer service rep was also very defensive and hardly sympathetic at all. They bordered on being rude and were somewhat calloused. What kind of way is this to run a business? Oh yeah, they had TWO preauthorizations on my credit card, for the same dollar amount as on my original receipt and order.

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Speardeep
Bartlesville, US
Sep 22, 2010 5:21 pm EDT

NOT A COMPLAINT -- I am a member of this site and have posted complaints, but I feel that I have to say that I have done a lot of overseas business with Cabela's (and that is always the most difficult) and I could not be more impressed with their products and customer service. Their prices are not always the lowest, but they stand behind everything they sell. Once they sent me two expensive fishing rods that I had ordered with the cheapest, slowest shipping possible. I was not happy with the products. They replaced them without question and without waiting for my returns, and they mailed the replacements Priority Mail. I had the new rods in four days. It has always been that way. I think Cabela's is a great company. Ditto for their competitor, Bass Pro Shops. Similar prices, similar great service.

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8:12 am EDT

Cabela's flagrant violation of privacy rights

I recently wanted to exchange an item at Cabella's and was told that to do so requires them "swiping" my driver's license. I was appalled. So much for their 100% satisfaction guaranteed, no hassle return policy they brag about.

There was a lame excuse stated that it is needed to track returns. Well duh, can't they track returns by tracking returns ... not drivers' license numbers and personal demographics? I've never encountered such a policy ... to be treated like an illegal alien at a boarder crossing is insulting.

The only authorization Cabela's has to collect such information is with the sale of firearms. I believe collection of such information is unjustifiable.

This appears to be flagrant violation of allowed collection and use of private information as contained in a legal document. It's different than asking zip codes or telephone numbers. A DL is an official document of the state. What is Cabela's doing with this sensitive private information? Who are they selling it to? What privacy policy protect it? Furthermore, it's questionable whether they have a right to collect such information without an expressed written agreement such as what you get when applying for a credit card. What is to stop Cabela's from unfettered, unauthorized use of this information? How protected is it within the Cabela's database?

I've written the company, and received lame excuses to what I believe is a flagrant violation of privacy rights.

All shoppers at Cabela's should be aware of it and refuse to cooperate with what otherwise has always been an extremely customer friendly and responsive retailer.

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jackhammond
Missoula, US
Jun 10, 2011 9:02 am EDT

Cabela's also requires you present ID when you pick up an in store pickup order. So do liquor stores. If people didn't commit fraud, companies wouldn't have to try to prevent fraud. In response to original complaint, I learned Cabela's uses a third party service many retailers use to track returns, rather than paying employees to track it internally and pass that cost on to their customers. That service uses your driver's license. If you spend $100 a year, but are returning $500 a year, that software is going to decline your returns. You seem to suggest they should track it based on who you claim you are.

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8:33 am EDT

Cabela's awful quality product

We recently purchased a Model 669 meat slicer. It has fatal flaws. The screws attaching the food carriage lack a slot to place a tool while removing the nuts. (for cleaning purposes) And... the screws attaching the food dellector & rear blade guide are sheet metal screws ... (Should be standard threads... they fasten into "White Metal" ... Zinc+Manganese? I had to use a Dremel* tool to CUT the nuts off.

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6:37 am EDT

Cabela's cabela's customer service is pathetic

Bought a fairly expensive spotting scope on line. It's been 2 months and I still dont have it. I keep getting these very generic customer service responses by email but no one is actually trying to do anything for me. Ive been given 3 different dates as to when to expect my product and we are well past all 3 dates now. I am a manager in retail and in a situation like this we would go somewhere that had the product and bring it back to our store for the customer to purchase. It's obvious Cabela's is way behind the times in customer service. How hard is it really, to get me my spotting scope? To make a customer happy? Cabela's customer service is pathetic. I can honestly say they have lost a customer for life... Not that they care.

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keithkelin
Yonkers, US
Jan 04, 2014 5:54 pm EST

Ordered a knife from them.
Item arrived with a broken handle and when I tried to return it they sent it back and some warehouse worker sent along with it a print out of their policies with the part that read "we do not accept returns on items broken by customers" highlighted.
As if they could have any idea who broke what.
Terrible company.

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Shopper is Gone
Kenosha, US
Oct 26, 2013 7:27 pm EDT

In the 1st week of September, 2013 I purchased a pair of German hiking shoes at Cabela's Richfield, WI location. The salesman explained to me to that I needed to buy these shoes 1/2 size smaller than normal as they would stretch and how Euro shoes are sized differently. I did so. Wore them for 4 hours in my home and they killed my feet. I packed them up and shipped them back the very next day. I paid $211.99 cash for these shoes and customer service who authorized the return stated that a corporate check would be issue within 30 days. Five weeks later I inquired about my refund I hadn't received. I went through 4 people in the Richfield store, nobody could find any record of the transaction. I had asked for a corporate phone number, eventually after several minutes on hold I explain the situation only to find out I was speaking to someone in a return dept. who offered no assistance. I called the corporate office after locating the phone number myself to only reach an operator who attempted to transfer my call to "Ken" five times after all I would get is a voicemail. I finally left Ken a message explaining. No return call. Two days later I attempt this feat again. Same operator at the corporate office who remembered me and to only reach Ken's and some woman's voicemail. I left both a message, no returned calls two days later. It was now nearly 6 weeks and I called and spoke to an Assistant Manager at the Richfield store named Wendy. Wendy went out of her way to be a great customer service rep. She called the corporate store and received everyone's voicemail as I did. She told me she'd work on it and get back to me the next day. She did, only to tell me she spoke to a Janine at the Corporate headquarters and state that she told her the refund was authorized on Sept. 15th. Wendy had asked if it was sent? She had told her she didn't know. She only had a check number. Wendy stated she'd call again and attempt to reach someone else if I called her the next day and hadn't received the check. I called Wendy who was off, spoke to a man named Chris who was familiar with the case. He told me that he would call Wendy and get back to me. Meanwhile I called the Corporate office again, asked the same operator for assistance on the matter and was transferred to Ken who amazingly answered his phone after the operator said she'd page him. He offered no apology for not returning my calls for the messages left on his voicemail, just proceeded to be condescending by telling me that Cabela's refund procedure is archaic and that is was revamped a year ago though is still archaic and is a massive paper trail. I told him that I wanted my refund and hung up on him after telling him to have a nice day. The guy was a complete jerk. Offered no solution as he could have cared less. Chris had called me back, told me that they are going to issue a refund from the Richfield store, overnight it to my home, and charge back the Corporate Office as this was terrible service and apologized. The next day I received the check that they paid $19.80 to send 85 miles. Chris had called and asked my wife that when we receive the corporate check would we please send it back to the Richfield store? If we receive the corporate check we intend to tear it up, tell them we never received it should they call and treat them how we were treated so they have no closure on this for months at a book keeping level. My family was a customer for years with cable's online. Never spend cash with these people. I spent more than 4 hours total attempting to get my refund their own policy states on the confirmation receipt I had received when they received the return is 30 days for a corporate check to be sent. Cabela's lost my family for life! Zappos everyone. They treat you like kings & queens, never had a problem, no questions asked with free returns. Besides, we've notice Cabela's has gone the way as so many have, cheap Chinese merchandise. Zappos is top notch.

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2:51 pm EDT

Cabela's we always have had problems with cabela's credit card service and personal we talk to

We always have had problems with Cabela's Credit card service and personal we talk to. If we talk to a rep then we should not need a to send a letter. They will not give information about the paid account unless the husband calls even though the wife was placed on the account by the husband. They seperate the family values with their rules.

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Okierider
Redding, US
Dec 15, 2012 6:09 pm EST

Really?! It is called "Privacy act." They don't know if you are going through a horrible separation or what so, they can only talk to the account holder.

I too like to take my dog into some stores but why get upset about it if they have a policy to not allow dogs? Maybe they have had a bad situation that caused this policy. if you owned a business do you think it right to let people dictate to you whether or not you allow pets?

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kd7ptn
Mount Vernon, US
May 03, 2012 6:13 am EDT

my complaint is they stopped me at the door, wouldn't let me shop with my 12 y/o lab/ golden mix companion. the gentleman at the door was rude about it. i find this interesting since I shop at other sporting good stores, home improvement stores where she comes with me. Does Cabelas hate dogs? dog owners? this is ridiculous! I will not shop at this highly over priced dog hating store. may i suggest a boycott from dog owners to also not shop/ patronize this outfit.

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11:24 am EDT
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Cabela's broken ultralight rods

We purchased three ultralight fishing rods over the the past two years. Last year one rod broke. Cabela's replaced that one. This year two more rods broke. I called Cabela's two days ago when asked I gave them my phone number I was disconnected. We have five ultralight fishing rods from various other rod manufacturers. Non of these other rods have broken in the past ten years. Cabela's sell defective rods and do not stand behind their product.

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12:22 am EST
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Cabela's raised interest rate 4%+

After paying my Cabelas Visa on time and multiple times a month for 15 years, including my unemployment, they rewarded me with a 4%+ interest increase.

I reccomend you pay off, trasnsfer to another card, and stop buying from Cabelas. Bass Pro Shops, Bank of America card is not nearly as high. I never expected to be

raped and robbed by Cabelas. Girl on phone said they raised the rate due to hard times. Hard times mean I can't do business with Cabelas. Stop doing business with

the boys at Cabelas. They don't deserve your business. They're O% interest rate deal is a practical bait and switch as well. Just stop doing business with Cabelas to

avoid rape.

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Cabela's canceled credit account

I have been burned again and the last by Cabela's club visa. I was hit with the 0% interest thing my self. I also recieved a letter in the mail from them it read. Due to information obtained from your credit report we have decided to cancel your Cabela's credit card account. I haver contacted them and I got the old switch and drop phonr tag. I finally got to talk to someone long enough to ask a couple of questions. I got the same thing except this time he tells me that my Cabela's club points are no longer available to me. So I got my credit report and my score My credit had gone up the last three months. I have recieved items in the mail you are a good customer etc, etc, . Anyone can say anything they want about Cabelas and their worlds foremost bank They are no good rotten crooks and they will never get any of my business again, Bass Pro Shops are going to get the 7 or 8 thousand dollars a year I spend on outdoor equipment. Cabela's is the worst institution in the country. They are Liars and Cheats STAY AWAY FROM CABELA'S AND THEIR SINDICATE OF CROOKS I hope the bottom falls out of their Boat.
Reply with what you want THEY SUCK and I am out to tell the world just how bad they do..

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Cabela's decrease credit rate

I received a letter in the mail from Cabela's stating that they were decreasing my credit. When I called they said it was because I was three times late in the past year and there is nothing they can do about it. I am a busy person and paying the late fee was no big deal to me. Yes...I was late but I paid four times the minimum amount due. I am no dead beat and I "ALWAYS" pay way over the minimum amount due. So, by reducing my credit it appears my card is almost maxed out. They are not customer friendly and do not look at a customer's history thoroughly. Every year I buy approx. $400.00+ of merchandise from Cabela's on their card. I have been a customer of Cabela's for over TEN (10) years but apparently this accounts for nothing. I will pay off my balance and get another card. Sadly I like Cabela's but all of my future purchases will be with Bass Pro Shops, Gander Mountain or Filson. I think we as long standing clients should receive at the very least an apology. I will take owness for the late payments but really come on...

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Cabela's billing error

Twice now I called in my payment to Cabelas as to avoid a late fee. Previously I called from my sons in another state as my Grandson had a serious medical problem we rushed to. They still charged me the late fee with stating we were late, along with the $7.50 charge for a phone payment. I was however 4 days early, all other payments were made by that phone and had no problems. I let it go.

I just made a payment around Martin Luther King Day as I realized I forgot to get my payment in the mail the previous Sat. and it would be late so I called, this time on the payment stub wrote date, etc. amount and confirmation number down. Again, they state I was late on payment with the $7.50 payment, however I called 3 days prior to due date. Fool me once shame on you, fool me twice shame on you. I will cancel my Cabelas card and thats that.

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Cabela's bad experience

On December 22, I went to the Richmond Cabelas to buy a new Nikon Buckmaster 3x9 Scope with BBC for $219.99 with tax was $138.99 because I had a coupon and club points. I had to drive over 50 miles to get to the store and made the purchase in good faith. When I returned home to mount the new scope on my rifle, I discovered that the scope in the box was a used and damaged scope, not even of the type that I had purchased. I called Cabela's right away, and they told me that they would take care of it when I got there to exchange the scope. I drove all the way back to the Richmond store and then was told that I could not get an exchange or my money back. That their employees check all merchandise before selling it and the correct scope must have been in the box. I know for certain that the employees did not check the box before putting it in the bag because my son, Gary Wiersma was present at the sale. The customer service representative said that they had the purchase on surveillance tapes. They told me that they could make a copy for me. They let me sit there and then came back and told me that they could not make the copy for me or see the surveillance tapes or let me talk to the employee that made the purchase. They said that the employee was clearly checking the box out and that the packing around the scope that should have been there if it was new was removed by the clerk, which never happened and this happened in the presence of myself and my son. So not only am I out the money of for the scope, I'm out gas money, my time, the time my son took out of his vacation to purchase and I'm stuck with a used, damaged scope.

I have been a loyal Cabela's customer for years, but no longer. My son and my extended family will all know what happened during this shopping experience.

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dracus
, US
Aug 30, 2011 2:39 pm EDT

We recently purchased a Model 669 meat slicer.
It has fatal flaws.
The screws attaching the food carriage lack a slot to place a tool while removing the nuts. (for cleaning purposes)
And... the screws attaching the food dellector & rear blade guide are sheet metal screws ... (Should be standard threads... they fasten into "White Metal" ... Zinc+Manganese?
I had to use a Dremel* tool to CUT the nuts off.

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Cabela's false advertising

Via e-mail I received a notice that soon in the mail I would receive a coupon worth up to $100.00, were I to make a purchase of $500.00. The coupon never arrived! I called the local Cabala's in Hamburg, Pa. they knew nothing about it, I called the credit card company from Cabala's, they know nothing about it. Since last week I have been trying to reach "Ryan" at [protected] ex. 2442, He is never there! On my house phone I have a message from him, a week old, stating that he would take care of it? Well he is not in his office again today! The coupon is good from December 3 to the 24 th. today is the 9th!
The Hamburg store is two hours away from my house; therefore, I am not going to waste time and gas attempting to make a purchase there!
THIS IS A DISGRACE! I use the cabala's credit card often, I make purchases there in person and or on-line, yet this is how they treat their customers.
I have now attempted to call the CEO, Dennis Highby at [protected] and I got his secretaries recording!
Is this a corporation or a Mom and Pop outfit?
Highby your company is a disgrace! There are many hunters in my family aside from all my friends, we ALL will NEVER shop at your store again, I am sure you don't care about this but I will feel better knowing, no matter how minute it will be I will lower your profit margin!
Disenchantment,
Vincent M. Gaudini, Sr.

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goatheory
garden city, US
Mar 16, 2011 1:56 pm EDT

i agree with you on the fact cabelas is a disgrace, i recently entered a contest and supposedly won, but it came back that i had not won because i put too many entries in when it stated only one in the rules.so they took back my winnings.they are poor when it comes to listening when i said they should not let multiple entries on the site they said i should read the rules

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Cabela's unethical behaviour

I had been a long standing customer of theirs for years and have a small balance on our credit card. Recently due to the economy, I had to take a pay cut, our buisness has dropped to litterally zero and my wife has not been able to find work, we had been late on a couple of OTHER credit cards, but not Cabelas. In fact until this year we NEVER had been late on any bill, EVER. So what does Cabela's do? Raise our rates to 21% from 9.9%. Talk about getting kicked in the teeth when you are already down! So I decided to take care of the companies that were working with us to help us out of this situation. What does Cabela's do? They now start to call our neighbors and have them contact us to contact Cabelas because they are concerned!

Are you serious. Please, do not support this company in anyway, they do not deserve buisness if they are going to treat people like this!

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iknowthings
Lincoln, US
Feb 25, 2010 8:52 pm EST

The reason your interest rate went up was due to your deliquency with other credit cards. All credit card companies were allowed to do this. With the CARD Act of 2009 banks are no longer allowed to do this. This went into place 2/22/10.
Oh, and if you freinds and neighbors are getting phone calls...that means that you are ignoring their calls when they call your home phone, which leads them to pulling reports that have possible numbers to reach you at. They can friends, family members or neighbors. If you dont want them called, you should return the calls that you receive from your credit card company.

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Vincent M. Gaudini
Philadelphia, US
Dec 09, 2009 2:35 pm EST

Cabela's Complaints - false advertising
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Cabela's
Posted: 2009-12-09 by Vincent M. Gaudini

false advertising
Complaint Rating: 0 % with 0 votes
Company information:
Cabel'a World's Foremost Outfitters
7732 Woodbine ave.
Philadelphia, Pennsylvania
United States
Phone: [protected]

Via e-mail I received a notice that soon in the mail I would receive a coupon worth up to $100.00, were I to make a purchase of $500.00. The coupon never arrived! I called the local Cabala's in Hamburg, Pa. they knew nothing about it, I called the credit card company from Cabala's, they know nothing about it. Since last week I have been trying to reach "Ryan" at [protected] ex. 2442, He is never there! On my house phone I have a message from him, a week old, stating that he would take care of it? Well he is not in his office again today! The coupon is good from December 3 to the 24 th. today is the 9th!
The Hamburg store is two hours away from my house; therefore, I am not going to waste time and gas attempting to make a purchase there!
THIS IS A DISGRACE! I use the cabala's credit card often, I make purchases there in person and or on-line, yet this is how they treat their customers.
I have now attempted to call the CEO, Dennis Highby at [protected] and I got his secretaries recording!
Is this a corporation or a Mom and Pop outfit?
Highby your company is a disgrace! There are many hunters in my family aside from all my friends, we ALL will NEVER shop at your store again, I am sure you don't care about this but I will feel better knowing, no matter how minute it will be I will lower your profit margin!
Disenchantment,
Vincent M. Gaudini, Sr.

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Cabela's unreasonable interest rate increase

I have been a loyal Cabela's customer for years and always used their World's Foremost Bank credit card for purchases to earn points. I never was late with a single payment and always paid more than the minimum, in other words, a good customer. Out of the blue they raised my interest rate to 21%! This is just another example of a big heartless bank that will toss away loyal customers at a whim. Do yourself a favor and do not deal with these people!

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debthelp
Miami, US
Oct 19, 2009 3:38 am EDT

I know of a company that can settle this debt down to about half of what you currently owe. Send me an email to debtrelief@rocketmail.com

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Cabela's products and service

Several things have been noticed lately.
1) Removal of their long time no questions asked returned policy with an extended warranty policy. If you buy this policy and use the service it is good for only one year and may negate the manufacturers lifetime warranty because the items do not go to the manufacturer for service.
2) Quality. Chinese made products especially the Cabelas rifle scopes are of appallingly low quality. Horrible optical distortion-junk. The Cabelas Trekker bow case is thin plastic over cardboard with aliminum edging for over $100! The Doublr Bull Blinds which made their reputation by being hand made in Colorado are mass produced in China. Again junk. Clothing that is not cut right etc.
3) Selection. Items are selected for stocking inb stores based on what their corporate staff likes and by which vendor paid them or schmoozed them the most. No big surprise. Primos brand is widely featured. You'd think he was a family member. The Primos bloodlight has been noted for a couple of years as a piece of junk. Cabelas has thousands they can't move. Items that could sell- especially muzzleloading and tradtional archery- especially the lower cost stuff are left for catalog sales. They apparently like to try to sell the high end crap in the stores to get the daily sales dollar figures up. $100+ bow quivers, $1500 shotguns, $60, 000 boats etc. Reloading supplies and ammunition selection are awful compared to other companies. They must have a deal with Hornady brand because you can get mainly Hornady bullets, Speer you cannot get at all and the other companies are underepresented. Price on the Hornady stuff is actually higher than the non Nebraska produced supplies. (?)
4) Service. Staff is forced to push the Cabelas Club Card (VISA) because the company makes a large part of their revenue off credit card interest! Some stores- Hoffmann Estates in paerticular was using threats of termination if the staff did not get a certain amount of card referrals. The so called expert outfitters are quite often only experts in that they have been trained in how the products work and trained by the company reps. Many do not have actual field experience with the products. They are also told not to show preference for one brand over the other and to not give a real opinion. You can tell when the ones that know what they are doing are tap dancing around an issue to try to sell you a decent item at a decent price and steer you away from something they know is junk. By the same token they are trained to try to sell you the most expensive items possible and to not ask what you can afford. Again you can tell the better staffers by the way they try to figure out what will work best for you without wasting the entire day.

5) Staffing- from inside sources there is general mayhem. Corporate does not communicate with retail stores. Morale is in the tank. While staff used to be paid quite a bit over minumum wage to start that is no longer the case, hours are usually not 40 per week although that is what is claimed. It usually runs 35 to 37 for full time staff. Stores are understaffed and over worked. Store area managers and other salaried staff are worked well over 40 hours per week with little or no compensation. The excuse given is they are FLSA exempt. There is also a rumor that corporate staff over 60 with 10 years in the company were forced to take a buy out and leave. Age discrimination. There are also examples where they WILL NOT hire anyone they think is over qualified because they fear they will get turned in for various violations.

Cabelas is definitely not the World's Greatest Outfitter anymore even though they apparently paid Outdoor Life and Field and Stream to say so a couple of years ago. It's amazing what you can get outdoor writers to say if you pay them enough or give them enough freebies.

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Cabela's consumer manipulation

Same ole' song and dance as the others here. Loyal customer for years, Never late, Balance paid in full except for a few months. Raised interest rate from 9.99% to 20.99% when I did have a balance. Paid Balance in Full next month to avoid interest charges.BAM...they closed my account. OK for them to do it before the NEW Regulations take effect. Sure! AND I have the right to tell everyoe I know how BAD they are. Just lost 4 customers in my family and friends FOREVER! NO PROBLEM.. THANK you Chase, WF, BoA and Amex. for being myBUSINESS PARTNER! Why deal with small change when "REAL" $ is on your side. YOUR CHOICE while you have it. So...HOW"S THAT " HOPEy-CHANGEy" thing workin' for ya' now Dems!

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Cabela's worst customer service

I am very disappointed in the Post Falls Cabelas. I recently went to visit my favorite department (waterfowl) and was told that the most knowledgeable person (Jon) has been moved to another department. I walked through the store until I found Jon so that I could ask him the questions that I wanted answered. He told me that Travis(who I found very arrogant) had recently been hired as the lead for the waterfowl department. Where did they find this guy? Why did they move Jon? You would think that you would want qualified Outfitters in the proper departments. Is this a common practice at Cabelas? Jon has been the Outfitter that I have looked for since last years opening. He is very helpful and extremely knowledgeable.

Everyone one of my hunting buddies have also enjoyed the Customer Service that they receive from Jon. Cabelas is about hunting and the outdoors and when we visit your store and we spend our hard earned money, we want to be served by the Outfitter of our choice. I overheard a guy the other day (while I was dining with my family) talking about a visit he made to Cabelas. He was trying on a pair of boots and heard ducks. He said that he was so impressed that he followed the sound until he arrived at the Waterfowl counter, where he met Jon. I knew that he had to be talking about the same Outfitter that my friends and I know. This guy told the people that he was dining with "that it was the best duck calling he had heard in a long time." From the way that guy told that story, I believe that he has told that story quite a few times. That guy was so impressed that he is providing your store with free advertisement. Why would you transfer an Outfitter who makes such an impression on your Customers? I hope that the next time I visit the Post Falls Cabelas, Jon has been returned to his rightful position.

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Cabela's reduced credit limit and unfair practices

I have had a Cabela's Visa card for almost a year. After making my payments always on time and always making a payment of double the amount due, I received a call from the collections dept. this am, May 13, 2009. I was told that my payment was due on May 7th and I needed to make a payment. I made a payment of 100.00 April 2, 2009 and 2000.00 on April 13th. The 2000.00 was made for May's payment. Because it was made early they applied it to April's payment and told me that I was late for May. I was treated very rudely and was told by the so called team leader of collections that their was no one else I could talk to, nor could she give me a email address. I ended up getting online and saw exactly the same complaints. I did speak to another manager who said that that is their policy. So, never make your payment early and never pay a large payment if you don't want your credit line cut. I would close my account, but don't want to hurt my credit score. Does anyone know who I can complain to?

thank you,
kathy

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Cabela's closed account continue to insist we owe money

Like the other complaint about Cabelas on this site. We got the zero interest card for a sizable purchase but in our case our card was used for a purchase we did not make so we closed the account immediately and paid off our amount. But they keep charging us for a renewal fee and a late fee on the purchase that was made by the THIEF who stole our card!
This has been going on for more than six months and we continually get delinquency notices. If this shows up on our credit we are hiring a lawyer. This is harassment and the government should get involved.

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Cabela's failure to send rebate

I purchased a Smith & Wesson handgun advertised by Cabela's in Fort Worth, Texas as offering a $50 rebate.
The rebate was timely mailed the first of January, 2009 to the address on the form: HOLIDAY HANDGUN PROMOTION, P. O. BOX 412, MPS DEPT #525-05, CINNAMINSON, NJ 08077 phone [protected].

The rebate coupon said allow 8-10 weeks processing. I called after 10 weeks and was told that my rebate was being processed and it would be another 2 to 2 1/2 weeks. I waited another three weeks to call and am being told again that it will be another 2 to 2 1/2 weeks.

I bought their response the first time, but not this time.

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Carolyn Amber Cochran Malik
, US
Dec 01, 2017 1:36 pm EST

I am having the same issue. It says the rebate was received in June of this year...still waiting. There is also no other way to get info than what it shows you on that one screen. I emailed Smith and Wesson, they were no help.

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Michael Battenfield
, US
Oct 07, 2017 10:50 pm EDT

I really wish that manufacturers who want to offer rebates would actually hold the rebate processing companies accountable. I don't even mind waiting 8-10 weeks so long as there is affirmative progress made. As others have mentioned, regardless of the method of entry, there is ZERO excuse for it to take 6-8 weeks just to get the rebate info in the computer system.

This is particularly true when you can now submit these rebates electronically via a rebate submission page. I used this method to file my rebate on an M&P 9mm 6 weeks ago. Milano's rebate status check page still shows no rebate by the info I submitted.

Is Milano sending rebate forms out of the country to be entered in to another computer system? That is the only "plausible' reason I can think of for it taking what is described other posts above two-3 months simply to get data in the computer.

Does Smith and Wesson not realize the damage to the brand done by nefarious 3rd party processors?

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duke54
pgh, US
Nov 11, 2014 8:31 pm EST

Used these same people for the burris $100 rebate . Mailed in august and no record found of rebate application. Contacted Burris and they stated in no uncertain terms they were very unhappy with Milano Rebate services. What a joke Bye Bye $100

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Coffecup
KlamathFalls, US
Dec 31, 2010 6:33 pm EST

sent my Smith & Wesson rebate in on timely mater, checkeked on rebate status with Milano status was valid and they stated ship date 11/12/2010
I have yet to see my rebate and not able contact anyone about my rebate, whats gives ? Milano the problem?I

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Elder1
Lexington, US
Jun 01, 2010 3:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My Smith and Wesson Sigma rebate form for $50 was sent in 7 weeks ago and it continues to show as not received. A phone call to them resulted in them telling me it takes 6 to 8 weeks to get it in the system. The rebate is supposed to be in my hands in 6 tpo 8 weeks.

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Elder1
Lexington, US
Jun 01, 2010 3:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I sent in my rebate for my purchase of a Smith and Wesson Sigma. The rebate was for $50 but after 7 weeks it continues to show as not received by Milano Promotional Services. After a call to them, they told me to continue waiting, that it takes 6 to 8 weeks to process. So much BS, it cannot take that long to receive the forms.

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False hope
Houston, US
May 27, 2010 6:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also purchased a Smith & Wesson handgun advertised by Cabela's in Houston, Texas as offering a $50 rebate.

The rebate was mailed and received by the company 04/02/10. (8 days after purchase). As of this date, I have not received the rebate or any correspondence regarding the status.

The rebate coupon said allow 8-10 weeks for processing. If I do not receive the rebate within this timeframe, I will begin making phone calls. I really hope I don't experience the outcomes listed above!

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Gary_Iverson
Williford, US
Feb 15, 2010 12:29 pm EST

I purchased a Smith & Wesson handgun in Jonesboro, AR. that offered a $50 rebate.
The rebate was timely mailed the first of December, 2009 to the address on the form: HOLIDAY HANDGUN PROMOTION, P. O. BOX 412, MPS DEPT #525-05, CINNAMINSON, NJ 08077 phone [protected].

The rebate coupon said allow 8-10 weeks processing. To date, no rebate has been received.

I would recommend that anyone purchasing a pistol, go with another brand. These people are not honest !

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Kim Bates
Phoenix, US
Jul 22, 2009 6:48 pm EDT

I also purchased 2 handguns with the two free mags each and 3 months and no mags

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Gary from Missouri
Withheld, US
Jun 27, 2009 8:56 am EDT

I purchased a Walther PPKS in October of last year and opted to received the $50.00 rebate instead of the magazines. I sent my rebate request within two weeks of buying the gun. I did not received my rebate until the end of March. The company involved is Milano Promotional Services of Cinnaminson, NJ. I finally obtained my rebate only after I informed Smith and Wesson that I intended to report Milano Promotional Service to the New Jersey Better Business Bureau. On another note, I learned in April that my new Walther had been recalled for safety reasons, I sent it in and it was received on 04-28-09. It has been two months and I still haven't received my gun nor has Smith andWesson informed me of it's status. I have just sent S&W a complaint and warned them that I will pursue legal action if my gun isn't returned within the next 10 days.

Cabela's Customer Reviews Overview

Cabela's is a popular outdoor recreation retailer that offers a wide range of products for hunting, fishing, camping, and other outdoor activities. The company has received numerous positive reviews from customers who appreciate the quality of their products, competitive pricing, and excellent customer service.

One of the most commonly praised aspects of Cabela's is their extensive selection of products. Customers appreciate the variety of options available for different outdoor activities, as well as the quality of the products themselves. Many reviewers note that Cabela's products are durable and long-lasting, making them a great investment for outdoor enthusiasts.

Another positive aspect of Cabela's is their competitive pricing. Many customers note that Cabela's prices are often lower than those of other outdoor retailers, making it a great place to shop for those on a budget. Additionally, the company frequently offers sales and discounts, further increasing the value of their products.

Finally, Cabela's is known for their excellent customer service. Many reviewers note that the company's representatives are knowledgeable and helpful, and that they go above and beyond to ensure customer satisfaction. This includes offering advice on product selection, providing assistance with returns and exchanges, and resolving any issues that may arise.

Overall, Cabela's is a highly regarded outdoor recreation retailer that offers quality products, competitive pricing, and excellent customer service. Whether you're an experienced outdoorsman or just starting out, Cabela's is a great place to shop for all your outdoor needs.
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