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The good, the bad, and the ugly - discover what customers are saying about Buy.com

Welcome to our customer reviews and complaints page for Buy.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Buy.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Buy.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Buy.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Buy.com. Your feedback is an important part of our community and will help others make informed decisions.

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4:58 pm EST
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Buy.com Deceptive advertising

I received an e-mail offer from Buy.com for a Garmin NuVi 255W GPS unit for $115 with free shipping. I was sitting at my computer when the offer came in, so I IMMEDIATELY followed the link only to find they were "out of stock." Three days later, I receive an e-mail saying they unit are in stock BUT NOW COST $129.99. I called and discussed this with two different representatives, (probably in India). All they could do was tell me I could buy the unit for $129.99 each. I think they never intended to sell these units for $115. In my opinion, this is deliberate dishonest marketing. BEWARE !

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carlajean61
Champaign, US
Jun 03, 2016 8:24 am EDT

I ordered 12 cases of AdvantEdge Carb Control Ready to Drink Chocolate Fudge 24 CANS for $7.99 EACH, on March 5th, 2011. I seen the order on Slickdeals.com. Others noted that there might be a concern about the printing of either a discontinued product, or wrong price. I sent an email to Drugstore.com, since that is where it was being shipped from, the next day asking them to verify my order, that it was indeed 12 - 24 CANS, not the 4X4's. I heard nothing. I started notifying BUY.COM when they were shipped, the next day, when I seen that the entire order was only 39 pounds, and I know that one case weighs 19 pounds. I was told it was drugstore.com's problem since it was coming from them. I called them, and was told it was BUY.COM's problem since they advertised it, and I purchased it from them. Either way, no one would take ownership of the problem. One of Buy.com's customer service reps informed me it would be investigated by their company, and I would get a call back by a supervisor in 24 hrs. That did not happen. I called again. Again, NO ONE would help.

Then, I get an email stating that a total refund was given. I did NOT want a refund, I did NOT ask for a refund..I wanted the product that THEY advertised, I ordered AND paid for. I again spoke to customer service at BUY.COM, and no one would help me, I was told that some one again would get back to me in 24 hours. (again) NO ONE did! Again, I contacted buy.com's customer service, and this person disconnected the chat after telling me that nothing would be done, I was refunded and I could keep what was being sent to me, even after I told this person that was NOT acceptable. So hateful and rude.
I got right back online, and got ahold of what I thought was a person that was going to to honor what she said. Yvonne. (all of these are printed)

I was furious because I found online where they were STILL offering the same drink mix, just a different flavor, same amount, for the same price! (I have copies of this) She understood how upset I was. She stated she would investigate this and after I received the order, she would look into getting the rest of the order sent to me. I told her I felt this was false advertising and I was being completely ripped off.

My order came the very next day and I called, as I agreed to, and I got another person and explained our deal. NOT HONORED! He told me that buy.com was NOT going to do anything about this. I went to face book about this, hoping to get to someone with more power, thinking if the top people found out how buy.com's customers were being treated, they would not appreciate it at all. (word of mouth being the best advertisement) Well, it seems they don't even care. All they do is place the blame onto Drugstore.com. Then, they delete my complaints off their website, so there is no buyer beware! Some company this turned out to be. (even Drugstore.com kept my complaints on theirs)

I asked for the CEO's address, to notify him, but I changed my mind after what they did on face book, and spoke to an attorney's office, and got the information to the IL Attorney General. I now have received the paperwork to complete for a complaint to them for False Advertisement.

I will send in the form, the copies of the ad they printed that I orderd from for the drink mix with the price of 7.99 for each 24 cans, NOT 4X4's. The emails Buy.com sent telling me that they made the mispricing mistake. The email buy.com sent me telling me that they refunded me the money and that I can keep the product they sent. Email from buy.com with the $20.00 gift certificate and stating again that they made a mistake in pricing. Copy off their website, dated, showing the other flavor of the same EAS drink mix that they were STILL advertising AFTER they refunded me my money back stating it was a pricing error and that I couldn't have what I ordered, and paid for, at that price, and all the printed out copies of the chats that I had with their customer service dept, and the names and phone number and the staff from buy.com that called me...etc.

It is so sad that this couldn't have been resolved quickly, by just honoring their agreement with me, which was just sending me the rest of my order. I have to also say, I have ordered from buy.com before, and have never had any problems w/ shipping, or products and have recommended you to others, so having this issue be the deciding factor is a sad one to leave on.
Thank you for listening to me, and I hope that the Attorney General can Resolve this since obviously we couldn't.
Carla

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11:17 am EST
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Buy.com Rip off company

Ok I REALLY need to VENT! First let me say how much i enjoy shopping on-line. It's combines the fun of window shopping with the gift opening of christmas or a birthday, it's just great! With that said it is still scary to pay for an item then hope the other end does their part. You worry about mail mishaps etc. but to have to deal with people who JUST STEAL YOUR MONEY is just too much for me!

First a little back story...My son was born Dec 20th 2017 so we have a lot going on that week :) We recently moved to a small town who's biggest store is Wal-Mart, so to get the gifts I really wanted this year it came down to driving an hour and half, battling other crazy shoppers, hoping those gifts are still on the shelves, all with an almost 2yr old along for the ride, sounds like a WORLD of fun! Or stay at home, wrapped up in my SUPER COMFY electric blanky and shop from my computer, as my toddler calmly watches cartoons and eats cereal. The choice was easy, but to make sure everything arrived on time (even giving extra time for mishaps!) I started to order birthday and christmas gifts on the 1st of DEC, plenty of time right, wrong!

This year was the first year that i bought MOST of our gifts online, but i have bought many other items in the past. I purchased from 3 web sites, including Koles, e-Bay, and Buy.com. Kloes was the best, everything arrived on time in good condition. There were some mishaps w/ e-bay but it was the stupid USPS's fault and My son's bedding took 17days to arrive! but got here the day before his b-day (it was a big boy birthday gift) The shipper was super nice and truly upset with the post office, as i was :) but this brings us to Buy.com...errrrr...

They were the first order i made on the 1st of Dec so i never thought i would have a problem with this order but i have yet to receive my items or a refund! On Dec 1st i ordered a Max and Ruby Board Book from Buy.com who was selling it through BigRockMedia (another online company you SHOULD NOT BUY FROM!) The next day I ordered another book through Buy.com but from another sub seller. When i ordered the second book it said IN STOCK but when i started wondering where it was (about 2 weeks later) the website now said BACK ORDERED! WHAT! NO NO NO! I would have NEVER ordered a gift that was on back order, you never know when it will arrive! but the real kicker was the other book, from BigRockMedia. It said it was mailed on the 9th, ok great, where was it then?

I e-mailed both Buy.com and BigRockMedia and received canned response emails from both, but that is where their help ENDS! I e-mailed BigRockMedia SEVERAL times inquiring about my order without one real response! THEY NEVER EVER GOT BACK TO ME! I had to e-mail buy.com several times before receiving there phone number (they even made specifically ask for it!) So once i had a real person to talk to they said 'oh sure fine, we will cancel your order for the back-ordered book and you will see the credit on your statement in the next week, but you will have to call BigRockMedia to deal with that order' ok fine, just one more call right, WRONG!

The number that Buy.com supplied me with was an answering machine from BigRockMedia that said 'because we want to keep cost down we don't offer live customer service and you can leave a message if you want, but this machine is not regularly checked so they don't know when, or if ever, you will be called back' WONDERFUL!

So i call Buy.com back and told them about the really great message i just listened to, and wondered what they were going to do for me since i paid THEM, not BigRockMedia? So they said they will have to send this case to their specialists (what ever the hell that means!) This was back on the 3rd on Jan (and over a MONTH since my order!)

I have been having hubby check the statement and no money yet from Buy.com so today I call AGAIN. Buy.com tells me that there was some computer error with the back ordered order refund, and now that case is going to have to go to a specialist too, and the other case is still at the specialist, WHAT! What the hell does that mean, 'at the specialist!' and why if there was an error on the refund, why was i not notified! Are they just going to keep my money and hope i don't keep calling? OMG OMG OMG! So needless to say i'm pretty upset at this point.

The lady on the phone is no help, they have been jerking me along for over a month and to top it off my kid NEVER got his gifts! So i start to cry a little, not a lot, not sobbing where you can understand me, but i was upset. And can you believe the little b**ch on the other end actually says 'are you crying?' and not nice like oh are you ok, but mean, like are you ACTUALLY crying over this?... How Mean! So i said YES I'M CRYING! and explained everything i had to go though, and how I really felt like i was being scammed first from BigRockMedia and now Buy.com! I asked why i didn't receive my first refund and there was no answer to be had! She just told be i needed to wait a few days for an email from them, saying what, she couldn't tell me cuz that wasn't her department, and she couldn't transfer me either, she was customer service and that is the only branch that will talk to customers...so i ask the lady about BigRockMedia and that refund, she says her computer shows they put in a request for a cancellation of that ordered and have not received an answer yet...What! It's been weeks!

So not only will BigRockMedia ignore me but they are ignoring Buy.com too and Buy.com doesn't care to call me? What, just another hope i will forget and stop calling? THAT'S STEALING!

So this is where i stand today, no books, no money and no answers. All i have left is my VOICE and i will not be silenced! I want EVERY PERSON to understand the shoty business practices of both BIGROCKMEDIA and BUY.COM!

BEWARE BUYERS!

If you were able to make it through this winded rant then Congrats! and if you feel PEOPLE should be aware of these scammers then PLEASE RE-POST! We have to keep these businesses in check or they will just keep on stealing from you and me! With all that said let me add, I still love to shop on-line! I will just NEVER SHOP BUY.COM OR BIGROCKMEDIA Ever Ever Ever Again! I guess we will have to go through the credit card company and just bypass Buy.com. Thanks and have a grateful day!

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stan
mill valley, US
Dec 16, 2008 2:48 pm EST

Oh, I will NEVER EVER EVER order from Buy.com again. But I won't bore you with the 'ordering' part. Here's what happened when I tried to complain to their customer service dept: First of all, even though they gave me an order #, they had no record of that order. Then I write my complaint letter, and they send me an aut0-reply saying if I want to talk to someone directly, request their phone #.
I do, and get back ANOTHER email, asking me for MY # instead. I write an exasperated note saying 'my god, can't you even get your COMPLAINT system in order when people are ALREADY tearing their hair out, and they send me back a 'personal' email requesting 'more information' on my problem. LOOK UP THE OTHER FREAKIN' EMAILS! And there is NO way to talk to a person unless they deign to give you their #.

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SoCalLK122
,
Nov 06, 2008 2:27 pm EST

First time customer and last time I will use them. Ordered a NetGear Wireless Internet Adapter. Said there was free shipping, but I was still charged. I sent it to a PO Box. When it hadn't come, I emailed them becuase they have no phone number. It was then they told me they don't ship to PO Boxes and Fed Ex said they "left it at the door". What door? Where?, I asked them. They did not tell me what address Fed Ex dropped it off at. They just said it was MY FAULT for not being there to sign for it.
I have sent Buy.com 4 EMAILS. I then called Fed Ex myself and learned of the address the dropped it off at, but I never heard of this address nor do I know where it is. I let Buy.com know but they still refuse to refund me even though I NEVER RECEIVED MY ORDER AND STILL GOT CHARGED. THIS COMPANY IS A SCAM!

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Carvel
, US
Jan 28, 2010 2:13 pm EST

I purchased an external hard drive from buy.com a little over a year and ahalf ago, along with a two year extended replacement warranty (in this case a buy.com gift card. I am having trouble with the drive and initally contacted them on 12/18 about either replacing or reimbursing me under the terms of the warranty. They indicated that they would be sending the labels to return the product within 3 buisness days. Two follow-uop phone calls and an e-mail later, I was told that the labels were processed on 1/2/09 and it would take up to 5 business days for them to reach me, and I have no doubt that it will take weeks before they send the gift card to me. They claim they have world class customer service. World class customer incompetence is more like it!

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Timon
, US
Feb 20, 2009 8:09 am EST

Buy.com collected funds from my PayPal account, then freaked out that I was shipping it to my bank (the one that funds PayPal) and canceled the shipment, stating that I was an unverified PayPal account, which is NOT true, shipping to an unconfirmed address (the address was my bank).

So then I ordered the same stuff again using my Visa debit card. They charged my card, had the items picked up by Fedex and then Buy.com went and picked up the shipped items from the Fedex warehouse.

No one contacted me about this despite my repeated attempts to contact them. They have my money and will not refund it despite me requesting them to do so.

Buy.com has terrible customer service, no direct email contact and no phone number. Their customer support team could care less about one's problems and refuse to work with their customers to resolve problems.

Do not buy from Buy.com if you want reliable shipping and customer service.

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robear05
, US
Jun 07, 2011 10:47 pm EDT

ordered two Plantronics 220 Bluetooth Headsets
FROM: BUY.COM
customer : order #5971xxxx and 5971xxxx and they only lasted 60 days
representative: Sorry to hear about that.
representative: Sorry for the inconvenience but regarding this issue, it would be better to contact our returns dept at [protected] for assistance, since we do not have available returns representative that can assist you via chat
customer: I am beginning to think that I have been hood winked!
representative: Sorry for that, but for more details and assistance, please get in touch with our returns dept.
Customer: Called returns dept. she stated we no longer carry that product, call Plantronics!
No offer to substitute a similar product/refund, etc.
I resigned my acct: e-mail etc. and will no longer do any business with this company again! I also pledge to inform every person I meet or know about their crappy business ethics!

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Barak
, US
Jan 31, 2009 8:41 am EST

I bought a TV from Buy.com on 2/12/2017 with rebate of $150. I sent in all the required paperwork, the copy of the receipt, UPC and rebate form on time. Later it turns out that the rebate company that buy.com uses to return the rebates has filed bankruptcy. It's been almost 2 years now and Buy.com has not refunded me my money yet. I paid it to them. I want it back.

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Rodney143
Princeton, US
Dec 25, 2009 12:21 pm EST

This is the problem I am having with BUY.COM after years of great service - BUYER BEWARE OF RETURN POLICY FOR THIS COMPANY - They treat you like a common criminal if you dont keep original box------------------------------------- I AM APPALLED AT YOUR RETURN POLICY! - I PURCHASED THIS RADIO AND IT WORKED FINE THEN SUDDENLY STOPPED WORKING - CONTACTED THE MANUFACTURER; THEY SAID IT WAS DEFECTIVE AND TO SEND IT BACK TO WHERE I PURCHASED IT. I AM TOLD THAT YOU CANNOT RETURN WITHOUT THE ORIGINAL BOX (WHICH I GOT RID OF AFTER A FEW DAYS BECAUSE RADIO WAS WORKING) WHY ISNT THIS INFORMATION GIVEN TO YOU BEFORE YOU TRY AND RETURN IT!?! YOU ARE DOING A GREAT DISSERVICE TO YOUR CUSTOMERS BY WITHHOLDING THIS INFORMATION (TELL CUSTOMERS UP FRONT TO HOLD ON TO ALL PACKAGING FOR 60-90 DAYS IN CASE PRODUCT IS DEFECTIVE) AND I AM VERY DISAPPOINTED AND FRUSTRATED WITH BUY.COM AFTER YEARS OF DEALING WITH YOU.

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Kim Hoffman
,
Nov 06, 2008 7:35 am EST

Oct 27, 2017 I purchased 2 USB Flash Drives that listed FREE SHIPPING. I was notified On the 28th BOTH Items shipped. The cheaper USB Flash Drive was received in just a few days. After 10 days I still have not received the SanDisk Flash Drive. I live in the exact center of the USA, and can mail a item USPS to anywhere USA and it will get there in 2-3 days! I could have mailed the USB stick in a padded envelope and paid the postage for less than 1 dollar! I have tried to contact Buy.Con only to get the standard generated E-mails back. NOTICE: Buy.com does NOT have a phone # to call!
Recommendation: NEVER Pay with PayPal as it is impossible to get a quick response form them either! If you pay with credit card, at least you can stop the payment!

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Lori
Colora, US
Jan 29, 2009 4:09 pm EST

Just before Xmas, I ordered RockBand2 for the Wii for my son. It was the ONLY thing he wanted & all we could afford. Both my husband and I checked to be sure it was for the Wii before I hit the Checkout button. It arrived the day before Xmas Eve, but was for Xbox 360, not the Wii. We don't have an Xbox. I looked for a phone number on the website, but couldn't find one. So I sent an email. The site said I would receive a response within 24 hours. Well, no response. Luckily, we found the right system at a nearby store & purchased it.
After Xmas, we found a number [protected]) & called. I was given an RMA#, but the site said the item could not be shipped in its manufacturer's box, even though that was how we had received it. It also said it could not have writing or labels on the box, which it did from the original shipment. This was also a HUGE box and I didn't have the money to return what I knew was the company's mistake. I emailed them again with a lengthy explanation of the problem and a request for a call tag.
That day, I received a response stating they could not issue a call tag for non-defective items and that I needed to take it to UPS to ship back! BUT I STILL HAD A 'DAMAGED' MANUFACTURER'S BOX WHICH THEY WOULD REFUSE! I wrote another letter, which included this paragraph,
"I have read your return policy and it is clearly evident that your intent is to cheat and deceive your customers. I received the incorrect order in its manufacturer's box, which was already written on by either your company or the company you hired to ship it to me. According to your return policy, "Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval." How convenient. So you send your customers the wrong item, in its original manufacturer's box, not only with writing on it (which gives you reason to refuse the item upon its return) but the shipping label as well (which then violates the "like new condition" of the manufacturers' packaging you require), which then further gives you reason to charge a restocking fee. It seems to me that you are making out like bandits here.
I requested that I be called by someone who speaks English. That call came two days later, at which time I was told basically, "Too bad". I did get them to agree to accept it in its original box.
We shipped it back at a cost of nearly $20. It has been 12 business days with no credit as yet, even though the website says 5-7 business days. When I called, I was told another 3-5 business days. Needless to say, I will NEVER buy from Buy.com again, nor will anyone I know if there's anything I can do to stop them. I hope you will pass this info on as well.

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mac1319
Dexter, US
Apr 16, 2009 6:38 pm EDT

So not happy with Buy.com. Actually when I placed my order through Amazon.com (which I really like using and will continue to use), I found a vacuum I wanted offered up for sale through A&P Warehouse. When the vacuum arrived it was the wrong model and in no way matched my Amazon.com order. I followed the return instructions and got the RMA number and printed out the UPS return label. No problem so far. I sent an email to Buy.com referencing the Amazon.com order and exact description of what was ordered and confirmed I would like what I ordered shipped. About two weeks later, I happend to be home and UPS pulls up. Buy.com sent the same incorrect vacuum model they shipped the first time. I refused delivery and back the second vacuum went. I notified Buy.com of the error and asked for a refund. I they told me I was only billed for an amount that was $15 less then the amount billed to my account by Amazon.com. I emailed them back and told them how much was I charged for the Amazon order and restated the amount I was to be credited. Of course, I got a patronizing email stating that I was wrong and only entitled to a credit of $91.66 instead of $105.70. I filed a claim with Amazon.com. I hope they can resolve this. I did also let Amazon.com know about the email I got from Buy.com telling me how much they were crediting my account. This is weird because they shouldn't be crediting my account for anything since the order was done through Amazon.com. I am not sure how Buy.com would have any of my credit card info to do any crediting with. Of course A&P Warehouse has said this is not their problem.

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10:28 am EST
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Buy.com Bad customer service

I have ordered from buy.com for several years. I recently ordered 3 xbox 360 games, 2 came but it stated 3 were shipped. I emailed them, the automated response says you will have a response in 10 hours but if it has to be researched it could take 48 hours, I have since emailed them 5 times with absolutely no response. They apparently plan to keep my money and my game. I have asked for the game or a refund and have gotten neither and have not gotten a response. They do not have a published address or phone number, just an email address. From reading other complaints it appears that they do not provide customer service only the illusion of one.

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Buy.com Online scam

First off, I noticed how many people were complaining about the Shopper Discounts and Rewards company and the Reservation reward company. Both companies are probably owned by the same people. They both charge people 10 or 12 dollars a month for subscriptions the consumer is not even aware off. Well, I think I know one of their ways of receiving credit card numbers. And buy.com is one of them. Both of these companies use a phishing approach and when you make a purchase off of buy.com, they approach you by telling you that you just have received a 10 dollar credit towards your next purchase right after you just purchased an item off of buy.com. The trick here is that they try to make it seem as they are completely affiliated with buy.com. But they are not. I believe buy.com should take responsibility and look at what advertisements they put up on their webpages. These scam companies make their advertisements look like if they were part of the buy.com webpage and will land some people about a 120 bucks short every year. I hope someone sues this company and some people go to jail for this.

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lishi
,
Jun 06, 2016 4:11 am EDT

I bought a flash disk from buy.com and it sent my personal information and account number to shopper discounts and rewards.com. and today I found I was charged 12 dollars of membership without permission. I never signed up a membership there!

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Forsythkid
Forsyth, US
Jun 06, 2016 4:11 am EDT

If you can avoid buying from this company, please consider doing so. They are one of a class of companies with no phone number and hence no way to talk to anyone in the event of a problem. Repeated emails from myself, in an attempt to correct a simple problem, were answered with form responses that never addressed the issue. While I will not go as far as to call Buy.com a crooked company, I will go as far as to say that if you do business with these 'nonpeople' you do so at your own risk.

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Larry Jones
,
Jun 06, 2016 4:11 am EDT

I purchased a keyspan ps-4a Print server from Buy.com and the device doesn't work. Started e-mail corresponding with Buy.com 7 days after it arrived. Asking for a return authorization. Rec'd one e-mail asking about original packaging. After the 14 days elapsed no returns in red! I found buying from this seller to be an extremely egregious affair bordering on being criminal! This seller is unscrupulous & unconscionable. Be extremely apprehensive about purchases from these people!

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Loosone
, US
Jun 06, 2016 4:11 am EDT

My husband used to use this site many years ago. He liked it then and got good buys. When I needed a new laptop, he decided to buy it from buy.com. He bought a very well rated Toshiba, which cost $1300. It was not clear when he bought it that he was not buying it from buy.com, but a third party. When the lap top had not arrived a week after it was supposed to, he called buy.com, who then explained that he bought it from a third party, and they could not help at all. He contacted the third party, explained he was unhappy with this bait and switch and wanted to cancel his order. They refused as they claimed the computer had already been delivered. Another week went by while he tried to fix the problem, but then out of the blue, the computer showed up.

We decided to keep the computer since everything seemed ok. We used the computer for a total of 6 hours and now it won't work at all. It takes 20 minutes to boot, and the mouse won't work. We called Toshiba, the manufacturer of the device, because it's brand new, and they told us it's not a US computer, therefore they can't support it nor give us any tech support. Buy.com and the third party seller won't return our calls. There was nothing!$&%# anywhere that said this brand new computer was from outside of the US so wouldn't be supported by tech support. I definitely feel robbed.

I will never buy anything from this site again, nor would I suggest any of my friends do so.

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ftinnj
Howell, US
Jun 06, 2016 4:11 am EDT

I am very disappointed with the service I received at buy.com. I ordered a coffee pot but when I received it, it was not the one I ordered. After several inquiries, I found out that the sku number on the website did not match the picture of the item that was for sale. The item pictured was a much more expensive model than what was sent. I emailed them and let them know that I wanted the coffee pot in the picture and they told me that they could not do that. They could refund me what I paid and I was welcome to place another order. They did not even address the fact that they are falsely advertising. I will never buy from them again.

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Kzz
Waveland, US
Jul 14, 2009 11:19 am EDT

Order was placed on May 20th for a clock radio. Item was double shipped and double invoiced. First item had several defects and was returned the next day. I have yet to get an actual reply or a refund.

I have sent a total of eight emails to the customer service department, and only get automated replys that give a case number. The last reply even included a statement "in an endeavor to resolve your problem, your case has been escalated". This was received on May 1st and I have yet to get another response.

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Raghavendran
, US
Oct 20, 2009 5:49 pm EDT

I gor a ASUS laptop from buy.com in July 2009 and i had a probelm with the laptop i contacted the manufacturer within the 3 months of the purchase and i was told the warranty had expired where as the laptop had 12 months warranty. On enquiry the manufacturer told me that the laptop was a year old and was registered in 2008. they told me may be it was a refurbished unit sold by Buy.com . I am now trying to talk to Buy.com reps on phone to get a refund as they had sold a refurbished laptop as new and charged me price for new.

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Neil
,
Oct 28, 2008 1:25 pm EDT

Do not expect buy.com to correct problems. They only want to prevent returns. I recommend that you spend your money with someone else. Ordered a game for a Gameboy. Exterior of box arrived undamaged. Inside, there was a box for the game (that was not shrinkwrapped) and the game chip was missing. First they told me the that since the products weight was okay, no mistake was made. They they told me that, per company policy, one the shipper received the product, the customer was responsible. Thus there was nothing they could do. My fight has just begun, but if you do not shop at buy.com, you can avoid these problems.

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Chiste
, US
Jan 13, 2010 12:45 pm EST

Oct 27, 2008 I purchased 2 USB Flash Drives that listed FREE SHIPPING. I was notified On the 28th BOTH Items shipped. The cheaper USB Flash Drive was received in just a few days. After 10 days I still have not received the SanDisk Flash Drive. I live in the exact center of the USA, and can mail a item USPS to anywhere USA and it will get there in 2-3 days! I could have mailed the USB stick in a padded envelope and paid the postage for less than 1 dollar! I have tried to contact Buy.Con only to get the standard generated E-mails back.

NOTICE: Buy.com does NOT have a phone # to call!

Recommendation: NEVER Pay with PayPal as it is impossible to get a quick response from them either! If you pay with credit card, at least you can stop the payment!

G
G
GAIL
,
Nov 23, 2008 1:15 pm EST

BUY.COM-while placing an order on the website they offered a $20 savings for purchases over $100 using Bill Me Later as a form of payment. As soon as I submitted the order for 2 video games, there was an immediate $1561.41 unauthorized purchase to my account for a gas grill I did not order. I contacted BUY.COM immediately who was no help in fixing the problem. They insisted there was no order with my shipping address or email address. I explained that I was charged for a $1561. item by BILLMELATER.COM. They insited there was no order to cancel and yet BILL ME LATER states I an responsible for this charge. BEWARE OF BUY.COM and BILL ME LATER.

ComplaintsBoard
J
12:00 am EST

Buy.com MIR fraud with Norton AntiVirus

Bought Anti virus with MIR of $60. Buy.com delivered AntiVirus CD but attached no printed receipts for claiming MIR. No replies for my mails.

Norton AntiVirus did not protect my PC but it slowed down the performance to just 15% of what it was. Every other moment Norton raises a pop-up asking me to buy more products from them. Wonderful combination: Buy.com & Norton.

P.S : Freeware 'AdAware' traced virus that is not even recognized by Norton. Shame for Norton.

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