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Buy.com / Asus Eee Pc / Unable to return product

85 enterprise STE100Aliso Viejo, CA, United States Review updated:
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I purchased a Asus Eee Pc from buy.com I tried to return it cause it wasn't going to do what I thought it would do. I called for a RA number and have been given the run around. I was told to call the manufacturer Asus to return it. They dias it had to returned to buy.com. I have made 3 calls so far and still can't get a return authorization number. I was told corporate needed to handle this. No supervisor on site to handle the problem.


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  10th of Aug, 2008
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I have the same problem with the ASUS sold by buy.com. I opened a dispute with my credit card company to get a refund. The dispute was resolved in buy.com's favor based on
false information buy.com gave to the credit card company.

I reopened the dispute after submitting documents and recordings with buy.com customer service. I get the impression that since buy.com's customer service is located in the Philippines that they feel insulated from the FTC and any other US legal restraints.

I will make new posts of the situation as it progresses.

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